mHelpDesk
About mHelpDesk
mHelpDesk is a field service software that supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. With mHelpDesk's scheduling calendar, teams are efficiently routed with the map view.
mHelpDesk's invoicing system is fully integrated with a scheduling platform, providing one click invoicing with job tracking and reporting. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems such as Quickbooks. Users can keep track of all the customer interactions. Custom fields make it easy to track the specific bits of information that are unique to the business.
Key benefits of mHelpDesk
•The field service software helps businesses win more jobs, stay organized, and grow their business.
•mHelpDesk allows users to access customer information from any computer or any device.
•The software assists with estimate generation, scheduling, jobs, invoicing, and more.
•mHelpDesk is designed for HVAC, plumbers, electricians, pest control, computer repair, carpet cleaners, maid service, and more.
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823 Reviews
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- Industry: Oil & Energy
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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- Likelihood to recommend 9.0 /10
Great helpdesk application
Reviewed on 27/7/2022
Pros
It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy.
Cons
There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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- Likelihood to recommend 8.0 /10
Property Management user for 5 years
Reviewed on 11/5/2020
Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or...
Moved to mHelpdesk from paper work orders. Still using it 5 years later. We don't schedule or invoice jobs, just use the work order function.
Pros
Least clunky work order software we demoed. Easy for service techs to pick up. Good technical support - I think they wrote an update after one of our guys phones stopped displaying the app properly. That was pretty cool.
Cons
Rollout of December '19 update wasn't that smooth. Honestly, most of my complaints are issues that come from being a long-term user and having wrong codes and items from my staff cluttering up the software. Reporting is a little weak.
Reasons for Switching to mHelpDesk
- Industry: Machinery
- Company size: 10,000+ Employees
- Used Monthly for 6-12 months
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- Likelihood to recommend 7.0 /10
Good tool for scheduling and managing external activities
Reviewed on 4/4/2024
Overall experience is positive because the tool is a good help in the organizations of service...
Overall experience is positive because the tool is a good help in the organizations of service activities to customer sites
Pros
I like the possibility to manage external service activities done at customer locations with detailed scheduling, keeping track of progress, sharing documentation and so on
Cons
It has a broad use and sometimes can be out of focus, so better to keep the use to some core functionalities
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
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- Likelihood to recommend 8.0 /10
Quick Response
Reviewed on 23/7/2019
The support team was very quick to answer & respond. Very knowledgeable.
The support team was very quick to answer & respond. Very knowledgeable.
Pros
How quickly their team responded and how when going to the screen to correct the problem I did not lose contact with the agent helping me and/or our conversation.
Cons
I haven't experienced anything yet to not like about this software. Like any program there's the "getting to know the program stage," and the experience is different for everyone. This is why the customer service department plays an important role. ; But once you get it, the things you can do with Your time that is freed up because of this software.
Response from mHelpDesk
Benjamin, we're thrilled to hear that our Customer Support team was able to quickly answer your questions. We work hard to make sure we resolve customer questions and concerns quickly. Please let us know if there is anything else we can do to help in the future, and thank you for being an mHelpDesk customer.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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- Likelihood to recommend 10.0 /10
Ease of switching
Reviewed on 8/8/2019
A++. Their customer service team answers and solves issues within minutes ! They definitely know...
A++. Their customer service team answers and solves issues within minutes ! They definitely know their software and ways to make it fit your needs.
Pros
This software was easy to set up, customization was a snap and it has saved so much time in the organization of each call performed and invoicing. It integrates with Quick Books immediately. No more delay in getting the information at your fingertips.
Cons
I wish there were more reports that could be run and easier to print if necessary
mHelpDesk FAQs
Below are some frequently asked questions for mHelpDesk.Q. What type of pricing plans does mHelpDesk offer?
mHelpDesk offers the following pricing plans:
- Free Trial: Available
Please contact mHelpDesk for pricing details.
Q. Who are the typical users of mHelpDesk?
mHelpDesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does mHelpDesk support?
mHelpDesk supports the following languages:
English
Q. Does mHelpDesk support mobile devices?
mHelpDesk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does mHelpDesk integrate with?
mHelpDesk integrates with the following applications:
Close, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, PayPal, QuickBooks Desktop, QuickBooks Online, QuickBooks Online Advanced, Square Appointments, Stripe, Twilio, WordPress, authorize.net
Q. What level of support does mHelpDesk offer?
mHelpDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for mHelpDesk.
Scheduling Software