mHelpDesk
About mHelpDesk
mHelpDesk is built to be super fast and easy to learn. We have free daily training and a welcome team to get you trained and using the software.
Our top rated field service software is incredibly powerful and supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. Make sure your team is fully allocated with mHelpDesk's scheduling calendar, and efficiently routed with the map view.
mHelpDesk's invoicing system is fully integrated with our easy scheduling platform, providing one click invoicing with job tracking and reporting that will guarantee you get paid fast, every time. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems like Quickbooks, and you can too!
Keep track of all your customer interactions in mHelpDesk so that you and your team have the information you need, when you need it. Custom fields make it easy to track the specific bits of info that are unique to your business, and of course all of it can be seen in real time by you and your team on your mobile devices in the field, or from wherever you happen to be.
As the highest rated cloud based business system for field service businesses, mHelpDesk is an excellent partner for success now, and into the future. We're making additions and improvements almost daily, and are building long, happy relationships with customers for life. We look forward to serving you too!
Key benefits of mHelpDesk
Win more jobs, stay more organized and grow your business with our industry leading field service software.
mHelpDesk allows you to access your customer information from any computer or any device. Our software is easy to use for estimates, scheduling, jobs, invoicing and so much more.
mHelpDesk is perfect for HVAC, Plumbers, Electricians, Pest Control, Computer Repair, Carpet Cleaners, Maid Service, and many more!
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Used Daily for 1+ year
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Review Source
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Absolutely Fantastic Customer Support and Easy to use!
Reviewed on 24/5/2018
Organized our service business and made it much easier to operate
Organized our service business and made it much easier to operate
Pros
Whenever there is an issue with anything on the program they are super quick to get it fixed and won't stop until it is fixed. There are not a lot of issues, but every program has its glitches. It is also super easy to use and helps keep us very organized.
Cons
Sometimes the app does act up but it was much better once we switched our cellular device carrier to one with better coverage
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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- Value for Money
- Ease of Use
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- Likelihood to recommend 8.0 /10
Excellent Platform
Reviewed on 11/2/2020
The demo and set up was great! They did the hard part with our onboarding.
The demo and set up was great! They did the hard part with our onboarding.
Pros
The customer service is fantastic! There is not usually a wait time to get a person on the line to assist in any way.
Cons
There are report limitations. I have not been able to create a report that will include customer's email addresses.
- Industry: Architecture & Planning
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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- Value for Money
- Ease of Use
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- Likelihood to recommend 0.0 /10
Worst CRM Of All Time
Reviewed on 13/8/2019
My experience with MHD has been a headache since day one. Many of the features promised do not...
My experience with MHD has been a headache since day one. Many of the features promised do not work. They try to "trouble shoot" each issue when they arise, but can honestly say they have never actually fixed anything we've had an issue with in the last 10 months we've been using the product.
I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.
My company speaks with them at least 3 days/wk.
Pros
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Cons
This is the worst CRM. They have false advertising on their website claiming to be the "fastest, easiest, most powerful field service software." This could not be farther from the truth. Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support. No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application. It simple DOES NOT WORK in the field. Our company members who use it on devices other than a computer spend HOURS uploading information because the program is so slow. It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE!
Alternatives Considered
JobberReasons for Choosing mHelpDesk
We out grew our old system.Reasons for Switching to mHelpDesk
Their "integrations" with Google Calendar and Quick Books which never actually worked and the ability to track inventory.Response from mHelpDesk
Leslie, thank you for taking the time to leave this review. We're very sorry to hear of the challenges you had using mHelpDesk, and we'll be taking this feedback directly to our product and customer support team so we can work on doing better in the future. This isn't the experience we want our customers to have with our product. Thank you again for taking the time to let us know.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great value and very customizable
Reviewed on 27/6/2018
Pros
For the pricepoint, it is hard to go wrong here. And while we encountered a few things we couldn't make the system do, neither could Salesforce (and SF wanted 10X the price). We are very happy with out decision for this.
Cons
You have to REALLY think through how you want your workflow, templates, and in particular how you want to name your products and services. It is a headache to go back and change things. Additionally, the search function is painfully slow and counter productive once you get over ~1000 skus. Their database simply can't handle it.
Response from mHelpDesk
Thanks Stacey--we really appreciate the feedback and your business!
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Customer Support is excellent!
Reviewed on 29/5/2018
Pros
It is feature rich for a great price. It is easy to use and has many tutorials (if even needed). The scheduling and invoicing system are terrific.
Cons
The search function is not very good. I'm told it will be upgraded, but it has been quite awhile now.
mHelpDesk FAQs
Below are some frequently asked questions for mHelpDesk.Q. What type of pricing plans does mHelpDesk offer?
mHelpDesk offers the following pricing plans:
- Starting from: US$169.00/month
- Pricing model: Subscription
- Free Trial: Available
14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.
Q. Who are the typical users of mHelpDesk?
mHelpDesk has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does mHelpDesk support?
mHelpDesk supports the following languages:
English
Q. Does mHelpDesk support mobile devices?
mHelpDesk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does mHelpDesk integrate with?
mHelpDesk integrates with the following applications:
Close, Google Analytics 360, Google Calendar, Google Workspace, Mailchimp, PayPal, QuickBooks Online, QuickBooks Online Advanced, Stripe, Twilio, WordPress, authorize.net
Q. What level of support does mHelpDesk offer?
mHelpDesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for mHelpDesk.
- Scheduling Software
- Field Service Management Software
- Workforce Management Software
- Maintenance Management Software
- Service Dispatch Software
- Business Management Software
- Employee Scheduling Software
- Time Tracking Software
- Field Activity Management Software
- HVAC Software
- Oil and Gas Software
- Calendaring Software
- Work Order Software
- Equipment Maintenance Software
- Cleaning Business Software
- Plumbing Software
