About mHelpDesk

mHelpDesk is built to be super fast and easy to learn. We have free daily training and a welcome team to get you trained and using the software.

Our top rated field service software is incredibly powerful and supports a wide variety of scheduled and unscheduled work flows, with both one time and recurring appointments. Make sure your team is fully allocated with mHelpDesk's scheduling calendar, and efficiently routed with the map view.

mHelpDesk's invoicing system is fully integrated with our easy scheduling platform, providing one click invoicing with job tracking and reporting that will guarantee you get paid fast, every time. mHelpDesk's customers are happily eliminating the double data entry of working with third party accounting systems like Quickbooks, and you can too!

Keep track of all your customer interactions in mHelpDesk so that you and your team have the information you need, when you need it. Custom fields make it easy to track the specific bits of info that are unique to your business, and of course all of it can be seen in real time by you and your team on your mobile devices in the field, or from wherever you happen to be.

As the highest rated cloud based business system for field service businesses, mHelpDesk is an excellent partner for success now, and into the future. We're making additions and improvements almost daily, and are building long, happy relationships with customers for life. We look forward to serving you too!

Key benefits of mHelpDesk

Win more jobs, stay more organized and grow your business with our industry leading field service software.

mHelpDesk allows you to access your customer information from any computer or any device. Our software is easy to use for estimates, scheduling, jobs, invoicing and so much more.

mHelpDesk is perfect for HVAC, Plumbers, Electricians, Pest Control, Computer Repair, Carpet Cleaners, Maid Service, and many more!

Devices

Business size

S M L

Markets

United States, Canada

Supported Languages

English

Images

mHelpDesk Reports
mHelpDesk Service Items
mHelpDesk Invoices
mHelpDesk Estimates
mHelpDesk Menu
mHelpDesk Dashboard
mHelpDesk Work Orders
View 8 more
mHelpDesk video
mHelpDesk screenshot: mHelpDesk Reports mHelpDesk screenshot: mHelpDesk Service Items mHelpDesk screenshot: mHelpDesk Invoices mHelpDesk screenshot: mHelpDesk Estimates mHelpDesk screenshot: mHelpDesk Menu mHelpDesk screenshot: mHelpDesk Dashboard mHelpDesk screenshot: mHelpDesk Work Orders

Features

Total features of mHelpDesk: 67

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Audit Trail
  • Auditing
  • Auto-Responders
  • Automatic Backup
  • Automatic Notifications
  • Bank Reconciliation
  • Billing & Invoicing
  • Business Analysis
  • Calendar Management
  • Calendar Sync with Google
  • Charting
  • Claims Management
  • Client Portal
  • Contact Database
  • Contact History
  • Content Filter
  • Credit Card Integration
  • Credit Card Processing
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Reporting
  • Customisable Templates
  • Data Extraction
  • Data Import
  • Data Import/Export
  • Data Visualisation
  • Digital Signature
  • Drag & Drop Interface
  • Drip Marketing
  • Electronic Payments
  • Electronic Signature Capture
  • Email Invitations & Reminders
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • GPS
  • Geographic Maps
  • History Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Tracking
  • Mobile Alerts
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Location
  • Partial Payments
  • Project Notes
  • QuickBooks Integration
  • Real Time Data
  • Real Time Reporting
  • Receiving
  • Reminders
  • SSL Security
  • Work Order Management

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Reviews

Overall rating

4.3 /5
(794)
Value for Money
3.9/5
Features
4/5
Ease of Use
4.3/5
Customer Support
4.4/5

Already have mHelpDesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 794
Mark J.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Our experience has been extremely positive. No other company would go this far for a customer.

Reviewed on 2/2/2018

We are completely cloud-based, completely mobile, our response time has decreased and profits have...

We are completely cloud-based, completely mobile, our response time has decreased and profits have increased. We have found a vendor/partner that listens. We truly have an integrated product from end-to-end. Service calls/requests for quotes come in, an excellent work product goes out, seamlessly.

Pros

The field app is very strong and that is a must. The admin provides a true workflow experience. The software is as flexible as it can be, provides true integration to QB, and has cut our entry time in half. Our profits are up and communication is vastly improved. The cloud feature fits our Disaster Response plan. Their customer service is the best I have seen and we have tried many.

Cons

Very little to dislike. They are always improving. I would like to see an inventory module, and Ajax searches would be a real improvement. But overall, they are the "best-in-class".

Response from mHelpDesk

Thank you for sharing your thoughts on mHelpDesk Mark! We are so happy to work with you and VIALARM.

Julie H.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Customer Support

Reviewed on 30/5/2019

Overall has been great! I went to another company and came back to MHelpDesk cause the other...

Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.

Pros

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Cons

Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.

Response from mHelpDesk

Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!

Kortney D.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

I LOVE this software

Reviewed on 10/12/2020

I love it. I think it's a great knowledgerbase and Accounts receivable tool.

I love it. I think it's a great knowledgerbase and Accounts receivable tool.

Pros

I use this software all day everyday to update contact records and collect payments from our customers.

Cons

I can't think of any. IT lyncs over to quickbooks which makes thing even easier for me. This product is great.

Leslie D.
Overall rating
  • Industry: Architecture & Planning
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worst CRM Of All Time

Reviewed on 13/8/2019

My experience with MHD has been a headache since day one. Many of the features promised do not...

My experience with MHD has been a headache since day one. Many of the features promised do not work. They try to "trouble shoot" each issue when they arise, but can honestly say they have never actually fixed anything we've had an issue with in the last 10 months we've been using the product.
I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.
My company speaks with them at least 3 days/wk.

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.

Cons

This is the worst CRM. They have false advertising on their website claiming to be the "fastest, easiest, most powerful field service software." This could not be farther from the truth. Not only is this the SLOWEST software I have ever come into contact with, they also have the worst customer support. No one who works there knows in the ins and outs of the program and they never can give consistent answers. Our company had lost thousands of dollars by implementing this application. It simple DOES NOT WORK in the field. Our company members who use it on devices other than a computer spend HOURS uploading information because the program is so slow. It is an embarrassment to our company when using it in the field and has only been a headache from day one. Do yourself a favor and DO NOT BUY THIS SOFTWARE!

Response from mHelpDesk

Leslie, thank you for taking the time to leave this review. We're very sorry to hear of the challenges you had using mHelpDesk, and we'll be taking this feedback directly to our product and customer support team so we can work on doing better in the future. This isn't the experience we want our customers to have with our product. Thank you again for taking the time to let us know.

Darell B.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Field Service Software for any Business to Stay Organized

Reviewed on 9/10/2020

Overall I have had a really good experience, anytime I have ran into a problem which is not very...

Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Pros

You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Cons

When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

Showing 5 reviews of 794 Read all reviews

mHelpDesk FAQs

Below are some frequently asked questions for mHelpDesk.

mHelpDesk offers the following pricing plans:

  • Pricing model: Subscription, Open Source
  • Free Trial: Available

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available.

mHelpDesk offers the following features:

  • Backed By IAC (NASDAQ: IACI)
  • Billing
  • CRM
  • Custom Online Database
  • Customer Database
  • Customer List Importing
  • Customized Reporting
  • Electronic Payments
  • File Attachments
  • Invoicing
  • Job Tracking
  • Mapping Feature
  • Mobile Phone Access
  • Powerful Search Tool
  • Professional Custom Quotes/Invoices
  • Quickbooks Integration
  • Quote Management
  • Scheduling
  • Secure Data Storage
  • Signature Management
  • Website Integration
  • World Class Customer Support

mHelpDesk has the following typical customers:

Small Business, Freelancers, Mid Size Business

mHelpDesk supports the following languages:

English

mHelpDesk supports the following devices:

Android, iPhone, iPad

mHelpDesk integrates with the following applications:

Authorize.net, BirdEye, Clear Spider, Google Workspace, Mailchimp, QuickBooks Online, QuickBooks Online, QuickBooks Online Advanced, Twilio, Wordpress

mHelpDesk offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Related categories

See all software categories found for mHelpDesk.