--- description: Learn how Comm100 can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Comm100 Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Comm100](/software/91198/comm100-live-chat) # Comm100 Canonical: https://www.getapp.ie/software/91198/comm100-live-chat Page: 1 / 6\ Next: [Next page](https://www.getapp.ie/software/91198/comm100-live-chat?page=2) > Comm100 is a global provider of innovative AI-powered omnichannel customer support solutions for commercial, government, and nonprofit organizations. > > Verdict: Rated **4.7/5** by 108 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Comm100 • Connect in real-time with text, audio, video, screen sharing \& more • Automate 80% of customer queries with context-aware human-like AI responses • Empower human agents with real-time AI suggestions and automated workflows • Gain deep visibility into chat resolutions, sentiments, and other AI-driven analytics • Find knowledge gaps, fix articles, and draft new content from real conversations • Auto-score every conversation and turn findings into one-click coaching moments • Convert your knowledge and QA insights into simulation-based training and quizzes • Manage email, SMS, social, and messaging apps — all from one platform • Engage customers with crystal-clear, seamlessly integrated voice calls • Deliver instant, easy-to-find answers for customers, agents and AI • Streamline the queueing experience to cut wait times \& improve CX • Empower customers to book appointments or meetings with ease ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 108 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Comm100 Network Corporation - **Location**: Vancouver, Canada - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$31.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing varies by product and plan. The pricing details listed above highlight selected Comm100 offerings, including Live Chat and AI Agent. For a full comparison of features and pricing across the entire Comm100 product suite, please visit our pricing page. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Greek, Italian, Japanese, Portuguese, Russian, Spanish, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - @mentions - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Assignment Management - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Calendar Management - Canned Responses - Chat Transcript - Chat/Messaging - Chatbot ## Integrations (33 total) - Adobe Commerce - CANVAS - Calendly - Cisco Unified Contact Center Express - Confluence - Drupal - Drupal Commerce - Dynamics 365 - Ellucian - Ellucian Student - Facebook Business Suite - GoTo Meeting - Google Drive - HubSpot CRM - Instagram ... and 18 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.ie/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ie/directory/231/customer-service/software) - [Live Chat Software](https://www.getapp.ie/directory/561/live-chat/software) - [Remote Work Software](https://www.getapp.ie/directory/1699/remote-work/software) - [Chatbot Software](https://www.getapp.ie/directory/2795/chatbot/software) - [Conversational AI Platforms](https://www.getapp.ie/directory/1647/conversational-ai-platform/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Slack](https://www.getapp.ie/software/91563/slack) — 4.7/5 (24046 reviews) 3. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1754 reviews) 4. [LiveChat](https://www.getapp.ie/software/8385/livechat) — 4.6/5 (1715 reviews) 5. [Tidio](https://www.getapp.ie/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Great for Product Look-ups" — 5.0/5 > **Jose** | *27 June 2019* | Internet | Recommendation rating: 9.0/10 > > **Pros**: I like how this is an easy to use application, simple search and go. > > **Cons**: I don't like that you have to click on each item to open it up in a new page to view more detailed information. > > It has worked well for research of products with great ease. ----- ### "Comm100 is a great product\!" — 4.0/5 > **Holly** | *1 October 2024* | Banking | Recommendation rating: 9.0/10 > > **Pros**: The Comm100 platform is intuitive and user friendly, and the team is very helpful in providing guidance and recommendations. > > **Cons**: We've had some trouble adjusting the bot/campaign settings so the Learning (training) tool functions in a way that's most useful to us. > > Very good experience\! Their team of people is responsive and quick to answer questions. The tool is robust and their technology is constantly evolving. ----- ### "Great when it was free, but now not really worth it" — 4.0/5 > **Terrum** | *26 January 2023* | Internet | Recommendation rating: 5.0/10 > > **Pros**: Comm100 Live Chat is a fantastically coded and easy-to-implement hosted software which allowed clients and businesses to easily interact with each other, in real time you can see the visitors on your site. Unlike free options Comm100 has all working features and seems to offer the best out of those features. The configurability was also very good to give you the best customisable options to make the software exactly how you want for the front-end and the back-end. The support was very easy to obtain when needed for any questions 24 hours a day. > > **Cons**: The free seats were recently removed, causing me to have to migrate to a different open source software which offered very similar features. Comm100 Live Chat also did not support IPv6 so any clients coming in with an IPv6 address would not be able to benefit from this software. > > My overall experience with Comm100 was very fair, for what it was worth. Everything about it was great up until the point where free seats were being removed, despite being with Comm100 for almost 10 years. Unfortunately my business does not make enough income for me to be able to invest into something that can easily be resolved with open-source alternatives. ----- ### "Comm100 Transforms Customer Interactions in a B2B Technology Space" — 5.0/5 > **Patrick** | *6 June 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: We were looking for something to help conversions since we have a very technical product line. We knew people were on the site, downloading documents, and often visiting multiple times before reaching out. But that’s where we lost our touch point. We knew we could make it easier to communicate with prospects as part of their online experience. We saw chat as a more powerful conversion tool than an online form, an email, or a phone call. Comm100 Live Chat provided immediacy during the user experience and gave us another channel to communicate with customers. One of the great things about chat is we get very pointed, specific questions based on where the customer is in their journey. Our customers are smart; they are doing their homework, but sometimes just need our validation to guide them to the right product or to help them get the best data from their instrument. Chat accomplishes that and more, helping us build stronger, more personalized relationships with our customers. > > **Cons**: I don't necessarily have anything I like least about Comm100. Our biggest challenge by far isn't with the Comm100 platform, it's with "chat" in general as a mindset change internally. Even though we implemented chat 6 years ago, we still struggle to implement it properly with our teams. Our online support teams still focus on phone calls and email but we're getting better with chat and identifying "user intent" on chats. > > From selection to training to implementation and support, Comm100 is one of the top platform providers we use in our business. ----- ### "The only chat / omnichannel customer support platform you'll ever need" — 5.0/5 > **Coreyna** | *24 March 2019* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Extremely feature rich. It boasts everything the industry leading softwares have and yet isn't as expensive. There isn't so far anything that we've wanted to do that we've not been able to. It's also really a software that can grow and scale with you. We started out on the most basic version several years ago and have opted in to addons (e.g the knowledgebase) over time as well as moving up to higher version as necessary. The sales team have been helpful every step of the way in putting together a package that is perfectly tailored to our needs that year. Comm100 is very regularly updated and it's obvious that the makers are putting a lot of thought into the upgrades and what features and improvements are in demand now\! In particular the new modern UI has been great. Really, really, really easy to use. What put me off about a lot of competing softwares is the steep learning curves both for initial setup and for staff to use ongoing. Many of the staff in our business are non-technical but we haven't even had to conduct training, they were able to use Comm100 straight out of the box. Really personal feel from the support team. They always give quick and helpful responses to any questions (however dumb). You're not on your own with Comm100. > > **Cons**: We've never really experienced any problem with Comm100. Anything we didn't like has been improved with newer versions of the software and in one instances a custom fix from the support team just for us. > > We use Comm100 for most of our customer support but the livechat is where it really shines. The customizes automatic invites, modern responsive design, knowledgebase and canned messages have helped us leap ahead of our competition in terms of our customer experience and this is reflected in our reviews. We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.ie/software/91198/comm100-live-chat?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/91198/comm100-live-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data