--- description: Learn how Comm100 can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Comm100 Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Comm100](/software/91198/comm100-live-chat) # Comm100 Canonical: https://www.getapp.ie/software/91198/comm100-live-chat Page: 1 / 6\ Next: [Next page](https://www.getapp.ie/software/91198/comm100-live-chat?page=2) > Cloud-based and on-premises omnichannel customer engagement platform unifying live chat, AI chatbots, ticketing, and CRM tools. > > Verdict: Rated **4.7/5** by 108 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Comm100 \* Centralizes live chat, AI chatbots, ticketing, email, and social messaging into one agent console, eliminating the need for multiple disconnected tools. \* AI-powered chatbots handle automated query resolution using natural language processing for intent detection, reducing agent workload on routine inquiries. \* Smart routing and bot-to-agent handoff direct conversations to the right agent or bot automatically, improving response times and queue management. \* Canned responses and proactive chat invitations accelerate agent interactions and support outbound engagement with site visitors. \* Visitor monitoring provides real-time visibility into site activity, allowing support teams to identify and engage high-priority visitors proactively. \* Co-browsing, video chat, and audio chat extend support capabilities beyond text, supporting complex or high-touch customer interactions. \* On-premises deployment option meets data security and compliance requirements for government, healthcare, and financial services organizations. \* Reporting and analytics dashboards deliver actionable insights into agent performance, channel activity, and customer interaction trends. \* CRM and third-party integrations connect customer engagement data to existing business systems and workflows. \* Knowledge base functionality supports both agent-assisted and self-service resolution, reducing repeat inquiries across channels. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 108 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Comm100 Network Corporation - **Location**: Vancouver, Canada - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$31.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pricing varies by product and plan. The pricing details listed above highlight selected Comm100 offerings, including Live Chat and AI Agent. For a full comparison of features and pricing across the entire Comm100 product suite, please visit our pricing page. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Bulgarian, Chinese, Dutch, English, French, German, Greek, Italian, Japanese, Portuguese, Russian, Spanish, Turkish - **Available Countries**: Canada ## Features - @mentions - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Assignment Management - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Calendar Management - Canned Responses - Chat Transcript - Chat/Messaging - Chatbot ## Integrations (27 total) - Calendly - Canvas - Cisco Unified Contact Center Express - Cisco Webex Support - Confluence - Contact Center as a Service (CCaaS) - Dynamics 365 Sales - Ellucian Advising - Ellucian Recruiting & Admissions - Facebook - GoTo Meeting - Google Analytics - Google Workspace - HubSpot Sales Hub - HubSpot Service Hub ... and 12 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.getapp.ie/directory/561/live-chat/software) ## Related Categories - [Live Chat Software](https://www.getapp.ie/directory/561/live-chat/software) - [Customer Support Software](https://www.getapp.ie/directory/562/customer-support/software) - [AI Agents for Customer Support](https://www.getapp.ie/directory/5025/ai-agents-for-customer-support/software) - [Virtual Assistant Platforms](https://www.getapp.ie/directory/3844/virtual-assistant/software) - [Conversational AI Platforms](https://www.getapp.ie/directory/1647/conversational-ai-platform/software) ## Alternatives 1. 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[Sobot Nexus](https://www.getapp.ie/software/2079329/sobot) — 4.9/5 (118 reviews) ## Reviews ### "Great for Product Look-ups" — 5.0/5 > **Jose** | *27 June 2019* | Internet | Recommendation rating: 9.0/10 > > **Pros**: I like how this is an easy to use application, simple search and go. > > **Cons**: I don't like that you have to click on each item to open it up in a new page to view more detailed information. > > It has worked well for research of products with great ease. ----- ### "Comm100 Transforms Customer Interactions in a B2B Technology Space" — 5.0/5 > **Patrick** | *6 June 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: We were looking for something to help conversions since we have a very technical product line. We knew people were on the site, downloading documents, and often visiting multiple times before reaching out. But that’s where we lost our touch point. We knew we could make it easier to communicate with prospects as part of their online experience. We saw chat as a more powerful conversion tool than an online form, an email, or a phone call. Comm100 Live Chat provided immediacy during the user experience and gave us another channel to communicate with customers. One of the great things about chat is we get very pointed, specific questions based on where the customer is in their journey. Our customers are smart; they are doing their homework, but sometimes just need our validation to guide them to the right product or to help them get the best data from their instrument. Chat accomplishes that and more, helping us build stronger, more personalized relationships with our customers. > > **Cons**: I don't necessarily have anything I like least about Comm100. Our biggest challenge by far isn't with the Comm100 platform, it's with "chat" in general as a mindset change internally. Even though we implemented chat 6 years ago, we still struggle to implement it properly with our teams. Our online support teams still focus on phone calls and email but we're getting better with chat and identifying "user intent" on chats. > > From selection to training to implementation and support, Comm100 is one of the top platform providers we use in our business. ----- ### "Great when it was free, but now not really worth it" — 4.0/5 > **Terrum** | *26 January 2023* | Internet | Recommendation rating: 5.0/10 > > **Pros**: Comm100 Live Chat is a fantastically coded and easy-to-implement hosted software which allowed clients and businesses to easily interact with each other, in real time you can see the visitors on your site. Unlike free options Comm100 has all working features and seems to offer the best out of those features. The configurability was also very good to give you the best customisable options to make the software exactly how you want for the front-end and the back-end. The support was very easy to obtain when needed for any questions 24 hours a day. > > **Cons**: The free seats were recently removed, causing me to have to migrate to a different open source software which offered very similar features. Comm100 Live Chat also did not support IPv6 so any clients coming in with an IPv6 address would not be able to benefit from this software. > > My overall experience with Comm100 was very fair, for what it was worth. Everything about it was great up until the point where free seats were being removed, despite being with Comm100 for almost 10 years. Unfortunately my business does not make enough income for me to be able to invest into something that can easily be resolved with open-source alternatives. ----- ### "The only chat / omnichannel customer support platform you'll ever need" — 5.0/5 > **Coreyna** | *24 March 2019* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: Extremely feature rich. It boasts everything the industry leading softwares have and yet isn't as expensive. There isn't so far anything that we've wanted to do that we've not been able to. It's also really a software that can grow and scale with you. We started out on the most basic version several years ago and have opted in to addons (e.g the knowledgebase) over time as well as moving up to higher version as necessary. The sales team have been helpful every step of the way in putting together a package that is perfectly tailored to our needs that year. Comm100 is very regularly updated and it's obvious that the makers are putting a lot of thought into the upgrades and what features and improvements are in demand now\! In particular the new modern UI has been great. Really, really, really easy to use. What put me off about a lot of competing softwares is the steep learning curves both for initial setup and for staff to use ongoing. Many of the staff in our business are non-technical but we haven't even had to conduct training, they were able to use Comm100 straight out of the box. Really personal feel from the support team. They always give quick and helpful responses to any questions (however dumb). You're not on your own with Comm100. > > **Cons**: We've never really experienced any problem with Comm100. Anything we didn't like has been improved with newer versions of the software and in one instances a custom fix from the support team just for us. > > We use Comm100 for most of our customer support but the livechat is where it really shines. The customizes automatic invites, modern responsive design, knowledgebase and canned messages have helped us leap ahead of our competition in terms of our customer experience and this is reflected in our reviews. We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great. ----- ### "Comm100" — 4.0/5 > **Elitsa** | *9 September 2018* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: I have had a very good experience with using the Com100 Live chat the past 3 years. What I love most is that we can actually see the logs from previous coversations with customers which makes it easy to respond quickly to customers' queries. There are a lot of statistics options to follow the number of customers who are using the service and the workload during a certain period of time . Customer's can also rate the service and provide us with feedback which helps us ipmrove. > > **Cons**: After the release of a new version there were a few things which I did not like - such as the skin of the chat platform, some bugs and lags were appearing while chatting with the customers, however the Comm100 team managed to fix these after the provided by us feedback, so I am overall happy with the Comm100 platform. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.ie/software/91198/comm100-live-chat?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/91198/comm100-live-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data