--- description: Learn how Yonyx can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Yonyx Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Yonyx](/software/91207/agi-self-service) # Yonyx Canonical: https://www.getapp.ie/software/91207/agi-self-service Page: 1 / 12\ Next: [Next page](https://www.getapp.ie/software/91207/agi-self-service?page=2) > Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT \& First Call Resolution, while reducing average handle time \& deflecting calls > > Verdict: Rated **4.7/5** by 258 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Yonyx 1\. Reduction in AHT (Average Handle Time) 2. Reduction in repeat calls % - i.e. Improvement in First Call Resolution (FCR) 3. Improvement in CSAT 4. Reduction in Training Costs 5. Deflection of calls by effective customer self service ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 258 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Yonyx - **Location**: Sunnyvale, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: http://corp.yonyx.com/pricing - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Arabic, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more ## Features - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - CRM - Call Centre Management - Catalog Management - Collaboration Tools - Content Management - Customer Communication - Customisable Branding - Customisable Reports - Data Analysis Tools - Data Import/Export - Data Security - Data Source Connectors - Data Visualisation - Decision Support Systems - Decision Tree - Document Storage ## Integrations (34 total) - Dynamics 365 Customer Voice - Freshdesk - Google Chrome - Google Sheets - Microsoft Dynamics 365 Business Central tegossuite - NetSuite - Oracle B2C Service - Oracle CRM On Demand - Oracle Sales - Oracle Service - Peeklogic Salesforce – Jira Connector - Postman - Postman SMTP - Salesforce Einstein - Salesforce Field Service ... and 19 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Customer Service Software](https://www.getapp.ie/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ie/directory/231/customer-service/software) - [Knowledge Management Software](https://www.getapp.ie/directory/257/knowledge-management/software) - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) - [Information Technology Service Management (ITSM) Tools](https://www.getapp.ie/directory/292/it-service-management-itsm/software) - [Customer Support Software](https://www.getapp.ie/directory/562/customer-support/software) ## Alternatives 1. [Vanillasoft](https://www.getapp.ie/software/8355/vanillasoft) — 4.6/5 (233 reviews) 2. [Convoso](https://www.getapp.ie/software/8280/cloud-predictive-dialer) — 4.5/5 (387 reviews) 3. [DialedIn CCaaS](https://www.getapp.ie/software/104279/chasedata) — 4.8/5 (324 reviews) 4. [NiCE CXone](https://www.getapp.ie/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [Genesys Cloud CX](https://www.getapp.ie/software/104597/genesys-cloud) — 4.3/5 (262 reviews) ## Reviews ### "Yonyx is amazing for optimizing customer call flows" — 4.0/5 > **Joshua** | *1 November 2022* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: What I liked most was that Yonyx can be customized to fit your exact needs. You can create flows to go wherever you need and be able to get the right steps to handle an issue. Being able to see reports on which areas are being used the least/most can help eliminate unused flows but also help optimize the flows used the most to be as smooth as possible. Yonyx makes it so agents can rely less on following a knowledge base and more on just having the next step to resolving an issue. > > **Cons**: The editor to create the flow could be better with more powerful features. You can get lost very quickly when working with a very large workflow. Searching is good but that's really the only issue I ever saw with it. ----- ### "happy Customer" — 5.0/5 > **Kim** | *13 October 2023* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Very user friendly and efficient to use. The support was very useful and able to always help. > > **Cons**: The process was smooth and no problems. Right now, I don't have any negative thing to say about the company. > > This product has made us more resourceful and proficient. ----- ### "Yonyx review" — 3.0/5 > **Jamie** | *27 July 2020* | Consumer Services | Recommendation rating: 6.0/10 > > **Pros**: For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used. > > **Cons**: I would like to be able to submit requests about specific scripting and be able to make slight edit requests as simply as touching a button and submitting the change for a request. > > Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system. ----- ### "Development of a decision tree embedded in a stand alone website" — 5.0/5 > **Christine** | *17 December 2015* | Professional Training & Coaching > > **Pros**: The technical support is second to none. Sanjay Bajaj, who is my contact in the support team, is only an email away and any difficulties are solved by arranging a mutually agreeable date and time and by then talking to one another via GoToMeeting. This personal touch and the positive approach to solving any problems encountered is for me the most important feature of this product. > > **Cons**: I am not sure if this would be possible but I think it would help if there was only one type of box in the overview view rather than a blue and a grey one. I believe short videos on how to do and/or find certain "things" would help, especially on the functionalities "hidden" in the wheel. > > After some searching for an appropriate software that allows one to build decision trees of any size I was very glad when I found Yonyx. Yonyx enabled me to keep an overview of the decision tree I had put together. To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx. It took me a little bit of time to find my way around the software but I had the good fortune to have the brilliant support of Yonyx. At this moment we are still overcoming some technical problems before the actual launch of the website but I am sure that with Yonyx excellent support I am confident this will be done somethly and quickly. ----- ### "A user friendly troubleshooting tool" — 4.0/5 > **Mohd Zeeshan** | *30 August 2021* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I have literally worked for the very first time on a tool that helps in building decision trees and every time the features of Yonyx have amazed me. Starting with the variety of options available to customize nodes to its analytics reporting, every feature has been really helpful. The tool is user friendly and one can start their hands-on right after watching a couple of beginner guides. With the help of this tool, troubleshooting issues becomes easier for new agents in the company. > > **Cons**: I can't think of a con to mention, in my use of this product I have so far haven't run into anything that could be improved. ----- Page: 1 / 12\ Next: [Next page](https://www.getapp.ie/software/91207/agi-self-service?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/91207/agi-self-service) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data