Nutshell

CRM and email marketing that helps your business grow.

About Nutshell

Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software.

Every Nutshell subscription includes unlimited CRM contacts and data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an extremely affordable price.

Nutshell integrates with the software small businesses already use, including Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Nutshell also offers native iPhone and Android apps, allowing sales reps to create, search, and edit contact information while in the field.

Launched in 2010, Nutshell serves thousands of businesses around the world and has been named a top CRM for both user-friendliness and affordability.

In 2021, Nutshell released Nutshell Marketing, which allows Nutshell customers to design and send beautiful marketing emails and automated drip sequences, and instantly measure their engagement, directly out of Nutshell. Nutshell Marketing seamlessly connects to your CRM data, so you can target custom audiences in a snap and manage all your outreach out of a single tool.


Key benefits of Nutshell

Nutshell delivers the time-saving features and friendly support sales and marketing teams need to win more deals. The list of Nutshell benefits is pretty long (humble brag), but these are the ones you only get with Nutshell.

1. True Ease of Use: No administrator or IT department required, no coding experience necessary, no crazy long setup. Be up and running in Nutshell in less than a week. Nutshell makes powerful tools like sales automation, software integrations, and complex reporting totally accessible to users of all experience levels.

2. Affordability: One simple price per user per month. Nutshell carries no data restrictions or hidden fees.

3. Service: Unlike any other CRM, Nutshell provides all our users with free access to real human support via phone, email, or chat. We're here to support your success in any way we can.

Don't take our word for it, experience the true power of Nutshell yourself. Start your free trial today!


Images

Nutshell Software - Sales Automation
Nutshell Software - Contact Management
Nutshell Software - Team Collaboration
Nutshell Software - Free & Friendly Customer Support
Nutshell Software - Pipeline Management
Nutshell Software - Email Marketing Automation
Nutshell Software - Reporting & Performance Tracking
View 12 more
Nutshell video
Nutshell video
Nutshell video
Nutshell video
Nutshell video
Nutshell Software - Sales Automation
Nutshell Software - Contact Management
Nutshell Software - Team Collaboration
Nutshell Software - Free & Friendly Customer Support
Nutshell Software - Pipeline Management
Nutshell Software - Email Marketing Automation
Nutshell Software - Reporting & Performance Tracking

Not sure about Nutshell? Compare with a popular alternative

Nutshell

4.3 (451)
VS.
Highly reviewed

Starting Price

US$19.00
month
US$50.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

83
70

Integrations

35
7

Ease of Use

4.3 (451)
4.4 (453)

Value for Money

4.3 (451)
4.2 (453)

Customer Service

4.3 (451)
4.4 (453)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Salesforce Platform

4.3
#1 Alternative to Nutshell
Salesforce App Cloud is a platform for developing enterprise & customer-facing apps to store data, connect to any...

HubSpot Sales Hub

4.5
#2 Alternative to Nutshell
HubSpot Sales is a suite of inbox-based email tracking & productivity tools with which sales teams can build, automate,...

Nimble

4.4
#3 Alternative to Nutshell
Designed for SMBs, Nimble connects all contacts, calendars, communications & social interactions on one platform for...

monday.com

4.6
#4 Alternative to Nutshell
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and...

Reviews

Overall rating

4.3 /5
(451)
Value for Money
4.3/5
Features
4.0/5
Ease of Use
4.3/5
Customer Support
4.3/5

Already have Nutshell?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 451
John
John
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Full Featured Sales CRM

Reviewed on 2/7/2020

Our sales staff was apprehensive at first as there were lots of bells & whistles and a little worn...

Our sales staff was apprehensive at first as there were lots of bells & whistles and a little worn out with the previous jumps from one CRM to the other. But within two weeks everyone fell in love with Nutshell and completely on board significantly contributing to an increased close ratio.

Pros

This CRM walks the less experienced sales rep through the entire sales process even recommending when to follow up even suggesting additional steps should be taken to get to the close. Upon close it automatically updates the customer database and the task management features facilitate the onboarding process. It also has a neat "Click-to-Call" feature that calls and optionally records directly from your prospect list providing an excellent sales training vehicle.

Cons

We would like to have seen the developers respond more quickly to feature suggestions but as a Sales CRM it is untouchable.

John
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent CRM for our Niche Application - Best of Multiple Reviewed/Used

Reviewed on 27/6/2022

Excellent! The customer service has been responsive and the system has been 100% reliable.

Excellent! The customer service has been responsive and the system has been 100% reliable.

Pros

Barrier to entry was low with minimal upfront cost needed to evaluate the software. Ease of use for a small company with minimal resources to devote to developing, executing, and maintaining the system.

Cons

So far the only con that we have experienced has been in the reporting functions. This could be a by-product of our unique needs or our lack of resources available to investigate it further. It does seem limited compared to Salesforce.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Nutshell

Cost. Ease of implementation and end user usage.

Switched From

Salesforce Sales Cloud
nicole
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

I don't use a lot of the features, I just simply write notes about customers.

Reviewed on 8/5/2017

It stores information about my clients. (Though it's not easy to get or use that information later...

It stores information about my clients. (Though it's not easy to get or use that information later on.)

Pros

I like that's it's web based, and that it can store information about my clients. That's really about it.

Cons

I dislike very much that I cannot search using CTRL + F for stuff on a clients page. I'll have a lot to look though and I'll want to search for a specific word, say "lunch" or "meeting." I cannot search for these words. Instead it just pulls up the search bar for people. Very unuseful for a CRM....

I really hate that when I do search, it rarely finds me what I need, and almost never quickly. It's difficult to find phone numbers, if I search someone's name, it'll pull up everyone's not CLOSE to what I'm search for, but somehow not the specific person....

My daily tasks somehow get clogged by what is in the leads... perhaps there's a way around this, but I haven't found it yet. I can't really rely on tasks or to-dos with Nutshell, so I use Trello for that.

I can mostly use Nutshell for just storing stuff about my clients, and even then finding that information months later is not very easy, frustrating and not very helpful.

Response from Nutshell

Hi Nicole,

Thank you for your feedback and for sharing your frustrations about search. I have added this info to my product list and we will discuss it internally. We appreciate you being a Nutshell customer.

Amanda

Madalynn
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

An Elegant Yet Powerful CRM

Reviewed on 24/10/2019

We are now better organized with our sales process and are more collaborative. This allows us to...

We are now better organized with our sales process and are more collaborative. This allows us to keep our important information in one place that is easy to use and work as a team to get things done!

Pros

I love the filtering ability with our companies and people lists. It allows us to really drill down and get the exact metrics we want. We are better able to see a lot of information at a glance in a dynamic way.

Cons

I would love more options when emailing groups of people in the system. Currently, I need to only use templates when emailing groups and I would like to be able to type out the email in one shot instead.

Alternatives Considered

Pipedrive, Nimble, monday.com, Copper, Spotler CRM and HubSpot CRM

Reasons for Choosing Nutshell

We realized we did not need a ticketing software but something more like a CRM, in looking over a lot of options this was the best price point and the best fit for what we needed.

Switched From

Freshdesk

Reasons for Switching to Nutshell

A lot of the other systems seemed overly complicated to use, we had a relatively short onboarding period to get our people trained quickly. The price point for the number of features was the best and most sustainable for our company. And we feel like we can grow with Nutshell.
James
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Oh Yes! ......in a nutshell!

Reviewed on 27/6/2023

Slick, user friendly even if your not a tech minded person. Your white glove service was so...

Slick, user friendly even if your not a tech minded person. Your white glove service was so welcome. These things helped us make the decision to run woth Nutshell over others.

Pros

So easy to learn and implement for our business. Support was great as well.

Cons

Have yet to be disappointed with this package.

Showing 5 reviews of 451 Read all reviews

Nutshell FAQs

Below are some frequently asked questions for Nutshell.

Nutshell offers the following pricing plans:

  • Starting from: US$19.00/month
  • Pricing model: Subscription
  • Free Trial: Available

14-day free trial, no credit card required. NUTSHELL: $16/user/month (billed annually) or $19/user/month (billed monthly). NUTSHELL PRO: $42/user/month (billed annually) or $49/user/month (billed monthly). NUTSHELL MARKETING: Send 150 messages/month for free. Paid subscriptions start at just $5/month. Find out what Nutshell will cost your team at https://www.nutshell.com/pricing/

Nutshell has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000

Nutshell supports the following languages:

English

Nutshell supports the following devices:

Android (Mobile), iPhone (Mobile)

Nutshell integrates with the following applications:

3CX, ActiveCampaign, Asana, Box, Constant Contact, FreshMail, Gmail, Google Contacts, Google Drive, HubSpot CRM, Jotform, Kixie PowerCall, LiveChat, Mad Mimi, MailUp, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, Olark, OnceHub, PandaDoc, Pure Chat, QuickBooks Online, Reply, Slack, Trello, Twitter/X, Typeform, Unbounce, WebMerge, Wufoo, Yesware, Zapier, Zendesk Suite

Nutshell offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

See all software categories found for Nutshell.