--- description: Learn how Usersnap can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Usersnap Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Review Management Software](/directory/575/feedback-and-reviews-management/software) > [Usersnap](/software/91251/usersnap) # Usersnap Canonical: https://www.getapp.ie/software/91251/usersnap Page: 1 / 3\ Next: [Next page](https://www.getapp.ie/software/91251/usersnap?page=2) > Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. > > Verdict: Rated **4.8/5** by 48 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Usersnap 1\) Collect feedback and bug reports where they happen. Collect it inside your web application/website. 2) Users can submit visual feedback directly in the browser (as a screenshot or screen recording). Add comments without training and submit it. No extra licenses for submitters needed. 3) Stay with your existing solutions: Usersnap integrates with a wide range of project management tools (Jira Software, Trello, Asana, etc), bug trackers and customer care solutions (Zendesk, Intercom, Jira ServiceDesk) 4) Cloud-based solution, no maintenance costs needed. 5) Used by well-known brands like Microsoft, Canva, Hawaiian Airlines, and Instacart. https://usersnap.com ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 48 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Usersnap - **Location**: Linz, Austria - **Founded**: 2013 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Pricing starts at 99 USD/month (paid annually). All other information can be found at https://usersnap.com/pricing - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Croatian, Czech, English, French, German, Hungarian, Italian, Japanese, Korean, Spanish, Turkish - **Available Countries**: Australia, Austria, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - Assignment Management - Audit Trail - Backlog Management - Bug Tracking - Bug/Issue Capture - Chat/Messaging - Collaboration Tools - Commenting/Notes - Communication Management - Continuous Feedback - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Forms - Customisable Questions ## Integrations (34 total) - ActiveCollab - Aha\! - Airtable - Asana - Axosoft - Basecamp - Businessmap - ClickUp - Drupal - Evernote Teams - GitHub - GitLab - Google Analytics 360 - Intercom - JIRA Service Management ... and 19 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Review Management Software](https://www.getapp.ie/directory/575/feedback-and-reviews-management/software) ## Related Categories - [Review Management Software](https://www.getapp.ie/directory/575/feedback-and-reviews-management/software) - [Bug Tracking Software](https://www.getapp.ie/directory/1003/bug-tracking/software) - [Issue Tracking Software](https://www.getapp.ie/directory/580/issue-tracking/software) - [Customer Experience Software](https://www.getapp.ie/directory/601/customer-experience/software) - [360 Degree Feedback Software](https://www.getapp.ie/directory/1007/360-degree-feedback/software) ## Alternatives 1. [Trustpilot](https://www.getapp.ie/software/113149/trustpilot) — 4.5/5 (1202 reviews) 2. [Birdeye](https://www.getapp.ie/software/112535/birdeye) — 4.7/5 (702 reviews) 3. [eShoppingAdvisor](https://www.getapp.ie/software/2076741/eshoppingadvisor) — 5.0/5 (20 reviews) 4. [Swell](https://www.getapp.ie/software/118523/swell-cx) — 4.6/5 (355 reviews) 5. [Weave](https://www.getapp.ie/software/121867/weave) — 4.3/5 (668 reviews) ## Reviews ### "Finally, Usersnap is what I was looking for\!" — 5.0/5 > **Alex** | *30 July 2019* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Easy to use. Easy installation. User-friendly. Easy for non-tech-savvy users. The Chrome Extension works great. My clients already love it, and it's making my work easier\! > > **Cons**: None, so far. Maybe I would add video recording to a future version. > > At Yucalab Digital Media, we create, localize, and translate a lot of content from English to Spanish for our clients. After looking for an app/software, to make annotations on a screenshot, to review mostly websites, I finally found Usersnap. When I started my search, I thought there were a lot of similar tools that could do this work, but surprisingly, I found just a few. And let me tell you, most of them were pretty BAD. For me, finding Usersnap was a miracle, and it has already become an essential tool for the work that I'm doing. ----- ### "Awesome Tool for Bug Submission" — 5.0/5 > **Eric** | *21 March 2019* | Retail | Recommendation rating: 10.0/10 > > **Pros**: - Easy to use widget to embed on site. - Easy to customize who sees the widget so only employees can - Makes submitting bug reports as easy as 3 clicks. - Integrations with services like Zapier allows endless posiblities. - Tools for drawing and pointing out specific areas. > > **Cons**: I really don't have many complaints about this tool. It's easy to use, the interface is nice and straight forward. I highly recommend this tool for any software companies who encourage bug reports from employees. ----- ### "Great Product In the Right Circumstances" — 4.0/5 > **Michael** | *16 May 2019* | Government Administration | Recommendation rating: 7.0/10 > > **Pros**: Usersnap gives your customers and easy way to give you feedback about your website. It can be hard to explain via email your feedback about a visual thing such as a website. Usersnap allows someone to give us visual feedback. > > **Cons**: Usersnap itself is great. The biggest downside is that customers don't always use it for the purpose intended. > > Great. It does what it claims to do. I see a huge value in using it for website reviews during the design and development process; even more so than for ongoing feedback from website visitors. ----- ### "Super Easy To Use, Facilitates QA Process" — 5.0/5 > **Rachel** | *10 December 2018* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I'm a technical project manager, not a developer and I love using it. It's really faciliated our QA process. It integrates seamlessly with all of the major project management tools and works well with teams. If I ever have an issue and need to contact support, they are very responsive and helpful. > > **Cons**: There have been a few hiccups or features I wanted, but they seem to add the features and fix the hiccups. > > It has improved our process immensely. ----- ### "An incredibly easy and useful tool for Customer Feedback" — 5.0/5 > **David** | *25 November 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I really appreciate the integrations with Slack and JIRA. Usersnap is very easy for our customers to leave feedback and using the slack integration we get alerts when new feedback is submitted. Then using the JIRA integration we can easily generate tickets and track their progress. I also love that we can communicate directly with customers using email via the Usersnap page. > > **Cons**: The email notifications could be better and include the comments from customers instead of requiring a click to Usersnap. Also, we haven't figured out how to get the screen capture function to work on Modal pop-ups/ > > We really get a lot of value from this tool and have improved our overall customer success workflow. Our customers love the interaction and quick replies as well. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ie/software/91251/usersnap?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/91251/usersnap) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data