LiveAgent
About LiveAgent
LiveAgent is the cloud-based Help Desk solution for customer service agents at an affordable price. Equipped with various features, the platform allows users to link all the service channels to create a seamless customer experience. With several integrations, all customer service tools will be at the agents' fingertips so that they can resolve even complex issues in a blink of an eye. This customer service platform is designed for both small and large customer support teams due to its scalability.
LiveAgent's help desk software comes with a wide range of key features so your customer service team can stay on top of all customer requests and provide excellent customer service. Some of the fundamental features include Live Chat software, Chat invitations & Website monitoring, Chat widget, Canned messages, Ticket management, Automation, SLAs, Tags, Rules, Ticket Routing, Collaboration features, Departments, Priorities, Statuses, Email templates, Performance Reports, Time tracking, Customer insights, Knowledge Base Software, Support Portal, Customer self-service, Call center software, Video calls, and Call recording, Customer relationships management, Social media channels integration, and more.
Accessibility and personalized service are a priority at LiveAgent. Therefore, their customer support tool is available in multiple languages and both as a SaaS license, or a self-hosted license (installed on your own server). Servers are spread all over the world to ensure maximum response speed with minimum downtime. Users can also rely on knowledgeable and helpful customer support from a team of qualified professionals.
LiveAgent for Startups: LiveAgent offers their help desk software free of charge for the first six months for startups that apply for the Startup program. This is an exclusive opportunity for startups to enjoy the benefits of customer service tools with no upfront costs. After the first six months, startups can also continue using LiveAgent's customer support solution at a discounted price.
Pricing starting from:
US$19.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of LiveAgent
- A team of 11 support agents is available 24 hours a day, 7 days a week, 365 days a year.
- LiveAgent is also available as a self-hosted license for a one-time fee. If you value privacy and security above all, you can have it under your control
- LiveAgent integrates all support channels into one environment – everything is neatly sorted in one place
- Multi-brand support - connect unlimited brands into one app, without extra costs
- Build a customer community and increase customer satisfaction by double digits
Featured Testimonial:
"LiveAgent is simply the best and most affordable Help Desk Software on the market! Goodbye Kayako! Adios Zendesk... Bye, Bye Freshdesk!! Development is great and fast! Rock Solid and easy to use the software. Very customer friendly also!"
- Jeremy Otten, CEO of Random Solutions
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$19.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of LiveAgent: 189
Alternatives
Deskpro
Conversational Cloud
RingEX
Help Scout
Reviews
Already have LiveAgent?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
I think LiveAgent is fantastic software
Reviewed on 18/8/2023
Every company needs the ideal thing, which is to treat every email as a ticket. If a client does...
Every company needs the ideal thing, which is to treat every email as a ticket. If a client does not respond to my follow-up email within three days (thanks to a rule I set up in Los Angeles), a new ticket is opened and I am prompted to contact them again. Such follow-ups should never be sent from regular email accounts since doing so requires excessive monitoring.
Pros
Thanks to LiveAgent, I never have to leave the app to check my Gmail or Yahoo Mail inboxes again. As a marketing professional, I have access to a plethora of email accounts, and I've lost several business opportunities due to my own laziness in checking my inbox. With their "Unlimited Email Accounts" function, LiveAgent scores major points. To make things easier, I included my LA-based email address.
Cons
If you use LiveAgent as your email client, you won't notice any "unread" messages when you check your inbox. But that's not a major problem.
Response from QualityUnit
Hello Gary! Your mention of the "Unlimited Email Accounts" function being a game-changer clearly echoed with us. Ah, tackling the labyrinth of multiple email accounts can be quite a chore, can't it? :)
You're right, the charm of LiveAgent is being a one-stop solution for all communication needs, whether it's social inboxes or live chats. And we can tell you're a power user, setting up a rule to remind you of pending follow-ups. Nifty, isn't it? To comment on your minor hiccup: all incoming messages in LiveAgent are treated as "unread" until specifically handled. We believe every message deserves undivided attention!
Keep exploring the tool, Gary. We strive to tick all the boxes for our users. Your feedback helps us refine our software and bridging more gaps in customer service.
Thank you for being an awesome part of our journey!
- LiveAgent Team
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Live Agent is practical
Reviewed on 17/9/2024
From the getgo, it was self explanatory .
From the getgo, it was self explanatory .
Pros
Ease of use , control functions and setup .
Cons
Not much to say . Perhaps slight delay in logging in
- Industry: Translation & Localisation
- Company size: Self Employed
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
verification
Reviewed on 9/9/2024
I was trying to resole a issue there is a lot of verification needed an acoount reference shoul be...
I was trying to resole a issue there is a lot of verification needed an acoount reference shoul be inoof to bring up my details
Pros
It was easy to use the system the and get my question across
Cons
how long the responce took some times i was waiting a while
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer Support & Service Tool of 2024: LiveAgent
Reviewed on 13/11/2024
Pros
Enhancing customer satisfaction is the main objective of every business. LiveAgent allocates tools such as customer support, live chat, call recording which enables me to offer maximum customer service in one tool.
Cons
Never have I had even a glitch while offering customer support with LiveAgent.
Response from QualityUnit
Hi Xiluva! Thanks for your stellar review. It's fantastic that LiveAgent helps you deliver top-notch customer service. Let us know if you ever need anything!
- The LiveAgent Team
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Live Agent Experience - Prashanth
Reviewed on 24/9/2024
Their customer service team is at par excellent
Their customer service team is at par excellent
Pros
I like the Features and Integrations live agent provides
Cons
One stop solution of integrated Call, Chat & Emails
Reasons for Choosing LiveAgent
Zendesk stopped offering Chat visitor listSwitched From
Zendesk SuiteReasons for Switching to LiveAgent
Because felt has more to offer and integrationsLiveAgent FAQs
Below are some frequently asked questions for LiveAgent.Q. What type of pricing plans does LiveAgent offer?
LiveAgent offers the following pricing plans:
- Starting from: US$19.00/month View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Available
1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month
Q. Who are the typical users of LiveAgent?
LiveAgent has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does LiveAgent support?
LiveAgent supports the following languages:
Arabic, Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does LiveAgent support mobile devices?
LiveAgent supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does LiveAgent integrate with?
LiveAgent integrates with the following applications:
2Checkout, AVOXI, AWeber, Actio, ActiveCampaign, Adobe Commerce, Agile CRM, Asana, Avelia, Axigen, BigCommerce, Blogger, Bold BI, Braintree, CS-Cart Store Builder, ChargeDesk, ClickFunnels, ClickSend, ClickUp, Clockify, Close, CloudTalk, CommPeak VoIP Service, ConvergeHub, CoreCommerce, DID Logic, Delighted, Digital Marketing Suite, Drupal, Drupal Commerce, Emplifi Social Marketing Cloud, ExpressionEngine, FlowHunt, Flowroute, Formidable Forms, Fortune3, G2G Suite, GetResponse, Gmail, GoDaddy Website Builder, Google Analytics 360, Google Calendar, Google Contacts, Google Forms, Google Sheets, Gravity Forms, Help Desk Migration, Highrise, HubSpot CRM, IceWarp, Insightly, Instagram, Intercom, Jira, Joomla, JoomlaLMS, Keap, Klaviyo, Kopano WebApp, Lead Gen & CRM (formerly SharpSpring), MDaemon Email Server, MagentaCloud, MailEnable, Mailchimp, ManyChat, Meetingbird, Meta for Business, Mobex Hosted PBX, Modulus, MySQL, NetCrunch, Nicereply, Online Auction System, OpenCart, Pabbly Connect, PayPal, Pipedrive, Placetel, Post Affiliate Pro, PrestaShop, Process Street, ProjectManager.com, Quriobot, RingCentral Contact Center, Salesflare, SendMyCall, SendPulse, SharpSpring Ads, Shift4Shop, ShipStation, Shopify, Silverstripe CMS, Simplesat, Sinch, Slack, Squarespace, Stripe, SugarCRM, Swan, TimeCamp, Toky, Trello, Twilio, Twitter/X, Ucraft, Vectera, VoIP.ms, VoIPstudio, Volusion, Vonage Business Communications, Vonage Contact Center, Voyced IPPBX, Vtiger CRM, Web.com, Webflow, Weebly, WhatsApp, Wix, WooCommerce, WordPress, X-Cart, Xero, Zadarma, Zapier, Zendesk QA, Zight (formerly CloudApp), Zoho Mail, iCloud, monday.com, sipgate, uKit AI, vcita
Q. What level of support does LiveAgent offer?
LiveAgent offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for LiveAgent.
- Customer Service Software
- Call Centre Software
- Help Desk Software
- Live Chat Software
- Contact Centre Software
- Service Desk Software
- Knowledge Management Software
- IVR Software
- Remote Work Software
- Customer Engagement Software
- Complaint Management Software
- Customer Satisfaction Software
- Customer Communications Management Software
- Call Recording Software
- Softphone Software
- Issue Tracking Software
