Lightspeed POS is a complete point of sale and inventory management tool that simplifies time-consuming tasks like inventory and employee management, so you can focus on taking care of your customers and growing your business. Access detailed sales reports in minutes and easily identify best-selling items or use the built-in customer profiles to provide personalized service that will increase customer loyalty.
Lightspeed Retail Features:
Inventory management
- Easily create product variations such as size, color and material by using the efficient matrix system.
- Combine purchasing, transferring and multiple vendors into one master order.
- Process special orders, layaways and work orders.
- Create, track, and assign serial numbers to products.
- Bundle individual items to sell them as a package.
Free Onboarding & 24/7 Support
- Benefit from a dedicated team who help you get started in a 1:1 session.
- Get live chat, email and phone support with our support heros located around the world.
Employee management
- Intuitive, easy-to-learn interface for your employees.
- Create a simple and logical workflow that suits your business.
- Customizable user permissions give you full control over employees’ access to your system.
- Track sales by employee and access performance reports for your staff.
- Control employee access to information such as refunds, the ability to edit products and pricing, or view sales data.
Reporting
- Track sales and inventory numbers with reports that make it easy to see sales, profits and changes over time.
- Identify opportunities for growth and business improvement.
- Learn which employees are your top performers.
- Get a clear view of your customers’ needs and habits.
- Pull-up end of day reports to access key data that will help you prepare for peak periods and better understand your customers’ needs.
- Access all this data from your device anytime, from anywhere.
Lightspeed Loyalty:
-Highly targeted rewards program with a branded customer-facing web-app to track points.
-Create automated campaigns via SMS and a drag-and-drop email builder.
Lightspeed Payments:
*only available in the US
-Complete sales and get paid without ever leaving your POS. Game changer.
-Built-in PCI compliance and fraud prevention.
Hardware:
- Integrate your system with hardware such as barcode scanners and cash drawers to reduce checkout times.
- Reduce credit card fraud with EMV.
- Accept all major credit cards and Apple Pay®.
Integrated eCommerce:
- Sell in-store and online with Lightspeed’s fully integrated eCommerce solution, Lightspeed eCom.
- Get a centralized view of your inventory, customers and sales data across in-store and online channels.
Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ needs
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Lightspeed Restaurant features
Menu and floorplan:
- Easily create discounts that automatically apply to customer groups, promotional events or specific items.
- Combining tables or moving them around is as simple as tap and drag.
- Present menu items complete with photos, descriptions and prices.
- Make quick updates to your floorplan.
Ordering and payments:
- Smartphone and tablet-based tableside orders are sent directly to the kitchen or bar.
- Cut down on the time it takes for customers to get their orders.
- Easily split or combine bills.
- Offer flexible payment options.
- Servers can take orders directly from the iPad for quicker service and more accurate orders.
- Process gift cards
Offline mode:
- Internet down? Don't sweat it. Lightspeed Restaurant POS works online or offline with a full feature set
- Your data is kept safe even if your terminal is permanently damaged.
- Look up customer information for take-out or delivery orders.
- Liteserver stays up at all times, so operations go on as usual. Once a connection is reestablished, your data is automatically synced.
Integrations:
- Add the Kitchen Display System module for optimized communication between the kitchen and the front of the house.
- Add the Customer Facing Display module to optimize communication between your staff and customers.
- Add the Self Order Menu module to allow customers to place their own orders.
Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ specific needs such as accounting, delivery or loyalty programs.
Pros
LS Retail is smart, accurate and quick. Inventory management is great, and reporting is comprehensive. This is everything we need to efficiently run our business. Being a cloud based system, we can track the business remotely.
Cons
LS Retail (coming from LS Onsite), can be a little clunky at first, however once you understand the work flow of the system, it all makes sense.
Lightspeed has proven to be an extremely stable POS system for our usage. Downtime has been extremely minimal and Lightspeed support teams are always able to get us back up and running quickly--often before the operating hours of our stores. With the stability of the software and the advanced insights into sales trends, we are able to understand our merchandising and inventory needs at a much more granular level. This ensures that we aren't wasting dollars on excessive inventory that is difficult to sell. We are also able to focus on the operational aspects of the business since the software has been so stable and reliable for us.
Pros
The sales tools are very easy to understand and enable us to train new employees quickly on the software. The software also makes managing multiple store locations easy and centralizes order and vendor information for our product managers to use across the company and analytics and insights that the software provides is essential to master the merchandising and inventory needs of our store.
Cons
While Lightspeed offers excellent analytics tools and integrations, most of them come at an additional cost which may be a deterrent for smaller businesses. If you aren't planning on investing a great deal of effort into the growth of your business (i.e. more locations or omnichannel sales) than you may be better served with another option. Also, while there are several integrations and API connections available for the system without designing custom solutions, some POS systems offer greater scalability and integrations with software like third-party e-commerce management tools. When moving away from Lightspeed's products for solutions such as this, costs can quickly add up.
LightSpeed has proved to be a positive addition to our business over and over again.
Pros
The system allows vision into your business clearly and quite simply. From the day to day sales to the back office reports, the system is easy to use. In ALL cases where something is not exactly as you envision it, the customer support team is there to help; they are PHENOMENAL and coming from retail, I do use those words quite carefully. We launched our business with Light Speed Onsite and have since upgraded to Retail. Each and every step of the way, the support team has helped with and gone and above and beyond getting me operating thru, from the simplest to the complex. We have no other point of reference of other POS providers, but many times other they are present at tradeshows. From a personal perspective, hearing the sales pitch (what we assume is the best of the best), LightSpeed provides services and abilities well above the others.
Cons
Unfortunately, price does come in to play. The cost, now knowing the system, is well worth it. However, there are other features that we feel should be included (as commonly seen elsewhere) that must be a "add-on" application from outside providers. Interpretation: add on = added costs. Being a small business, the cost of the POS system is significant enough, add on's are almost impossible to also incur.
One major benefit is how easy my ordering is with their PO system.
Pros
I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!
Cons
Lots of different options so it takes a bit to determine what you need to use.
I'm super happy with Lightspeed and I like how they have 24/7 customer service in case of a glitch. The staff is always very friendly and extremely knowledgeable.
I tried another service (Sunrise POS) when I first started out and the guy promised me the world. Little did I know it wasn't even geared for retail it was a restaurant system. I was totally taken advantage of, I had no one to call for support and ended losing over 5k.
Lightspeed is up front and caters to your needs. They are awesome!!
Pros
It's easy to use, It's easy to check on the store activity when I'm not there through my iPhone. It gives detailed reports on categories, vendors and daily sales. I love it because it manages the inventory on my website as well as my retail front. If I have 12 pieces listed on my web store and sell 4 in the store, it will deduct accordingly.
Cons
Nothing really. I wish some of the paid upgraded features were free.
Lightspeed Retail
(Prices are in USD based on an annual plan, on a per store basis.)
Small package $99 / month
(1 register, 5 employees)
Medium package $169 / month
(2 registers, 10 employees)
Large package $289 / month
(4 registers, 20 employees)
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Lightspeed Restaurant
(Prices are in USD based on an annual plan, on a per store basis.)
Small package $69 / month
(1 POS station)
Medium package $129 / month
(Up to 3 POS stations)
Large package $198 / month
(Up to 5 POS stations)
We're dedicated to building not just the best point of sale, but the best business management tools:
- Desktop & iPad: Process payments on the floor and engage your customers by getting away from the counter.
- Inventory Control: Track your stock, submit purchase orders, and even set up automatic re-order points.
- eCommerce: Extend your retail presence by syncing your existing inventory to your integrated web store.
-Loyalty: Highly targeted rewards program with a branded customer-facing web-app to track points.
-Payments: everything you need to process sales and get paid in one place.
-Accounting: A seamless integration between your point of sale and accounting software for a painless day at the office.
Below are some frequently asked questions for Lightspeed POS.
Lightspeed POS offers the following pricing plans:
Starting from: US$69.00/month
Pricing model: One Time License, Subscription
Free Trial: Available
Lightspeed Retail
(Prices are in USD based on an annual plan, on a per store basis.)
Small package $99 / month
(1 register, 5 employees)
Medium package $169 / month
(2 registers, 10 employees)
Large package $289 / month
(4 registers, 20 employees)
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Lightspeed Restaurant
(Prices are in USD based on an annual plan, on a per store basis.)
Small package $69 / month
(1 POS station)
Medium package $129 / month
(Up to 3 POS stations)
Large package $198 / month
(Up to 5 POS stations)
Lightspeed POS offers the following features:
Lightspeed POS has the following typical customers:
Mid Size Business, Small Business
Lightspeed POS supports the following languages:
Dutch, English, French, German, Spanish
Lightspeed POS has the following pricing plans:
One Time License, Subscription
Lightspeed POS supports the following devices:
iPad
Lightspeed POS integrates with the following applications:
Bitium, Deputy, Justuno, Loyalzoo, Lumiary, Mailjet, Marketman, SimpliField, Stitch Labs, Ximble
Lightspeed POS offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
We migrated from Lightspeed Onsite to Lightspeed retail nearly a year ago now, and the move has been fantastic. I did a LOT of research before the move to ensure we could take our Onsite Data over. Actually turned out there was some Workorder data that wouldn't migrate, but the upside to move to retail outweighed this by a long way. (As as work around, we simply left LightSpeed Onsite running side by side to Retail, and refer back only occasionally to Onsite. Isn't as big a deal as I thought it would be)
Lightspeed retail is quick and powerful. Inventory management is completely accurate, and keeping track of special orders for customers is a breeze. We used to keep manual systems in place to keep track, but these have been retired.
Customer management is excellent, keeping track of who owes what and what customer has how much on deposit for special orders. Lightspeed retail also integrates easily into our Tyro POS system, making credit card payments easy and accurate, no fear of adding or worse, leaving a zero off of the bill.
Work orders can be colour coded to show where jobs are up to, and we keep all customer notes in the system. With LS retail being cloud based, I can even send a tech out onsite with and iPad and a Mobile Payment device and invoice, take payment and close a job before the tech leave customer site. On top of this, I have integrated a third party application called Service Reign to manage emails to customers post job to glean customer feedback.