Lightspeed Retail

About Lightspeed Retail

Lightspeed Retail is a complete point of sale (POS) and inventory management tool that simplifies time-consuming tasks like inventory and employee management, so you can focus on taking care of your customers and growing your business. Access detailed sales reports in minutes and easily identify best-selling items or use the built-in customer profiles to provide personalized service that will increase customer loyalty.

Lightspeed Retail Features:

Inventory management
- Easily create product variations such as size, color and material by using the efficient matrix system.
- Combine purchasing, transferring and multiple vendors into one master order.
- Process special orders, layaways and work orders.
- Create, track, and assign serial numbers to products.
- Bundle individual items to sell them as a package.

Free Onboarding & 24/7 Support
- Benefit from a dedicated team who help you get started in a 1:1 session.
- Get live chat, email and phone support with our support heros located around the world.

Employee management
- Intuitive, easy-to-learn interface for your employees.
- Create a simple and logical workflow that suits your business.
- Customizable user permissions give you full control over employees’ access to your system.
- Track sales by employee and access performance reports for your staff.
- Control employee access to information such as refunds, the ability to edit products and pricing, or view sales data.

Reporting
- Track sales and inventory numbers with reports that make it easy to see sales, profits and changes over time.
- Identify opportunities for growth and business improvement.
- Learn which employees are your top performers.
- Get a clear view of your customers’ needs and habits.
- Pull-up end of day reports to access key data that will help you prepare for peak periods and better understand your customers’ needs.
- Access all this data from your device anytime, from anywhere.

Lightspeed Loyalty:
-Highly targeted rewards program with a branded customer-facing web-app to track points. 
-Create automated campaigns via SMS and a drag-and-drop email builder. 

Lightspeed Payments:
-Complete sales and get paid without ever leaving your POS. Game changer.
-Built-in PCI compliance and fraud prevention.

Hardware:
- Integrate your system with hardware such as barcode scanners and cash drawers to reduce checkout times.
- Reduce credit card fraud with EMV.
- Accept all major credit cards and Apple Pay®.

Integrated eCommerce:
- Sell in-store and online with Lightspeed eCommerce
- Get a centralized view of your inventory, customers and sales data across in-store and online channels.

Our network of over 250 integration partners allows you to tailor Lightspeed to your business’ needs


Key benefits of Lightspeed Retail

We're dedicated to building not just the best point of sale, but the best business management tools:

- Desktop & iPad: Process payments on the floor and engage your customers by getting away from the counter.

- Inventory Control: Track your stock, submit purchase orders, and even set up automatic re-order points.

- eCommerce: Extend your retail presence by syncing your existing inventory to your integrated web store.

-Loyalty: Highly targeted rewards program with a branded customer-facing web-app to track points. 

-Payments: everything you need to process sales and get paid in one place.

-Accounting: A seamless integration between your point of sale and accounting software for a painless day at the office.


Images

Lightspeed Retail Software - Lightspeed Retail catalog
Lightspeed Retail Software - Lightspeed Retail supplier market
Lightspeed Retail Software - Lightspeed Retail product details
Lightspeed Retail Software - Lightspeed Retail checkout
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Lightspeed Retail video
Lightspeed Retail video
Lightspeed Retail Software - Lightspeed Retail catalog
Lightspeed Retail Software - Lightspeed Retail supplier market
Lightspeed Retail Software - Lightspeed Retail product details
Lightspeed Retail Software - Lightspeed Retail checkout

Not sure about Lightspeed Retail? Compare with a popular alternative

Lightspeed Retail

4.1 (963)
VS.

Starting Price

US$79.00
month
US$165.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

110
75

Integrations

58
44

Ease of Use

4.1 (963)
4.2 (509)

Value for Money

3.9 (963)
3.9 (509)

Customer Service

4.0 (963)
3.7 (509)
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Reviews

Overall rating

4.1 /5
(963)
Value for Money
3.9/5
Features
4.0/5
Ease of Use
4.1/5
Customer Support
4.0/5

Already have Lightspeed Retail?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 963
Marc
Marc
Overall rating
  • Industry: Arts & Crafts
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Lightspeed has been a lifesaver

Reviewed on 14/8/2019

Lightspeed has saved me hours of time by integrating multiple systems. I really swear by this...

Lightspeed has saved me hours of time by integrating multiple systems. I really swear by this product! It has helped me grow my business.

Pros

Its ease of use is probably the number one factor, but it is followed by the live inventory on the internet. The program is continuously evolving and improving and the staff has been great!

Cons

The only real draw back I see is that there is no offline function.

Alternatives Considered

SAP S/4HANA Cloud

Reasons for Choosing Lightspeed Retail

All of the features and full webstore integration.

Reasons for Switching to Lightspeed Retail

Better service, better product
Elizabeth
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic product for any retail business. Excellent value.

Reviewed on 6/6/2022

Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail...

Overall, I think Lightspeed Retail is an excellent product and very simple for most any retail operation. I highly recommend it to colleagues for their POS/Inventory/eCom solutions.

Pros

Creating items and managing retail is very easy through Lightspeed Retail. The reporting features allow you to make great decisions for your business based on accurate data. Anytime I need help with something or am unsure as to how to do something regarding any feature of Lightspeed Retail, support is only a click away through the helpful chat feature. They are almost always immediate to respond and always kind and patient with any question.

Cons

Understanding how retail communicates with eCom is a little intimidating at first and simply took a minute to wrap my head around how it links together. Discounting could be a little more straight forward too but overall ok.

Alternatives Considered

GolfNow

Reasons for Choosing Lightspeed Retail

There was nothing straight forward or easy about Club Prophet and their retail system. Everything was antiquated and reporting was challenging.

Reasons for Switching to Lightspeed Retail

Lightspeed offered everything we need as a whole for our golf operation including tee sheet management, retail, website, marketing, and more.
Hannah
Overall rating
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Extremely Poor Service and Product

Reviewed on 29/2/2024

I have had a really disappointing experience with Lightspeed Retail. After cancelling my account 5...

I have had a really disappointing experience with Lightspeed Retail. After cancelling my account 5 months ago, they continue to deduct funds from my account despite receiving email confirmation that my account had been cancelled. There’s so many better options out there that have better features + support for a fraction of the price.

Pros

The software itself was ok, but fairly clunky to use.

Cons

The support team are very poor and extremely slow to respond and remediate issues

Response from Lightspeed

Hi Hannah,

We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns.

As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at <[email protected]>.

Thank you,
The Lightspeed Team

Daniel
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy Switch to Lightspeed Retail

Reviewed on 31/5/2022

Overall it has been an easy switch and easy to use software.

Overall it has been an easy switch and easy to use software.

Pros

The fully integrated credit card payments has been wonderful, not having to use two separate systems to complete the sale has been great. Also the integrated inventory between retail and ecom has been great. Sell it in one place and inventory get adjusted across all platforms. Also the ability to use multiple registers at once and complete payments at the same time has been a life saver.

Cons

The additional cost for some of the features in the ecom, such as different layouts for the website that would incorporate things such as reviews on other websites. The limited analytical information you have at your disposal without having to pay for lightspeed analytics.

Alternatives Considered

MicroBiz Cloud POS

Reasons for Choosing Lightspeed Retail

Lack of options, no website integration. Multiple registers and credit card terminals.

Reasons for Switching to Lightspeed Retail

Features that were part of the standard cost. No crazy one time fees to import inventory, customers, and vendors. Built in website designer and integrated inventory and payments.
LEANNA
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product with Great Customer Service

Reviewed on 19/1/2021

Lightspeed is very responsive, not just in sales but in the IT service. They are quick to respond...

Lightspeed is very responsive, not just in sales but in the IT service. They are quick to respond and have always worked patiently with us to resolve any problems, which usually are down to user error. I believe the cost/benefit ratio is optimal and have no plans to seek another POS/ECommerce at this time.

Pros

I really appreciate the seamless integration between the POS and the eCommerce. I also really like that this is all web-based, so that a computer can be used for the interface rather than a cash register that will only serve one function. When there is a problem, Lightspeed is usually ahead of me in giving notice that there is one and gives the approximate timing for the fix. Also, if you have both components and the payment processor is down (like at Christmas), you can easily set up the purchase online and your customer can process their goods and walk out of the shop a happy customer.

Cons

It feels like the frameworks for the eCommerce should be a little easier to use, but I've had much less robust platforms. Also, I'm still trying to find a better solution for shipping for the kind of shop that I have, but don't actually blame Lightspeed. It would be great if there were a more integrated and less expensive phone app add-on for shopping.

Reasons for Choosing Lightspeed Retail

I didn't like the platform. It wasn't made for a business like mine.

Switched From

Shopify

Reasons for Switching to Lightspeed Retail

I needed a robust POS that made it easy to retail the handmade products that we craft in our shop. We often have multiple versions of the same product in regard to scent and quantity. Also, the ability to monitor the inventory for both the brick-and-mortar and the eCommerce portions of our business is invaluable. I have stayed with them, because they didn't stop with their superior customer service after the contracts were signed. It also seems like a system that will grow with us. I chose them, when I was taking my business from a kitchen "cottage" style business to a full time shop with eCommerce. I don't regret it.
Showing 5 reviews of 963 Read all reviews

Lightspeed Retail FAQs

Below are some frequently asked questions for Lightspeed Retail.

Lightspeed Retail offers the following pricing plans:

  • Starting from: US$79.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Lightspeed Retail Lean: $79/month (billed monthy) or $69/month (billed annually) Standard: $139/month (billed month) or $119/month (billed annually) Advanced: $239/month (billed month) or $199/month (billed annually) Enterpise: Please contact Lightspeed directly

Lightspeed Retail has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

Lightspeed Retail supports the following languages:

Dutch, English, French, German

Lightspeed Retail supports the following devices:

iPad (Mobile)

Lightspeed Retail integrates with the following applications:

7shifts, APPSeCONNECT, Adobe Commerce, Agendrix, Amadeus, Amaka, Ascent360, BevSpot Food and Beverage Management, Birdeye, Bookingplanner, Booxi, Bounce, CXMEngine, Chowly, City Hive, Cloudbeds, CoverManager, Craftable, DataQlick Apps, Flipdish, Formitable, GolfNow, Google Ads, Gourmetmiles, Growzer, Hexa, Homebase, Hostme, Hubtiger Service and Repair Software, Incentivio, Kangaroo, Kimoby, Loyal2, MDWare, Mailchimp, Marketman, Meta for Business, OPERA Cloud, Pepper, Perkville, Planday, QuickBooks Online Advanced, ResNexus, Retail Toolkit, Servmetrics, SevenRooms, Shiftbase, SkuVault, Solink, Stitch Labs, SwiftCount, TapMango, Uberall, WooCommerce, Xero, bike.rent Manager, iZettle, nChannel

Lightspeed Retail offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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