Gluu

The option to standardise processes and get an easy overview per department, business area and role. The role division of each process really helps us to make a clear overview of tasks and responsibilities of each employee.

The drawing tool is not fully automated, and we are missing a lot of features there. Luckily, the support team us super helpful and good at suggesting workarounds and entering our suggestions as product ideas.

The ease of use and how it provided our organization with a platform that could map processes, clearly made a difference. Although, the biggest argument in favour of Gluu might be its ability to streamline workflows and hence reducing defects. By designing your own standard processes in Gluu, where you can add different instructions, checklists and roles, Gluu thereby enables you to ensure high quality processes.
All the above combined with a great user interface - provide you with a strong platform!

My experience with Gluu so far, has entailed limited cons. Since most of the features that I missed in the beginning, were later released. The only minor thing is that Gluu builds upon a process understanding which you then need to establish at your organization. An element which I also perceive as an advantage for Gluu, since a common language can then be established.

The platform is very intuitive and easy to use. It does not require much training, compared to other software solutions. I really like how it takes a more holistic view of the challenges that we face as a Process Excellence Team by including work instructions, communications etc. Everything you need regarding a process collected in one place.

It currently doesn't include process mining and only has limited Enterprise Architecture capabilities. So other tools may also be needed.

Core processes are about to be standardized - and as our organization execute our tasks and projects on the Gluu platform, we are about to skip manual and slow cooperation and gain an easy, documented, high-level performance within our processes and tasks. Thanks to Gluu to bring life into our processes.

The software is a generic tool. Therefore you can't ask for very individual adaptions. On the other hand, if we could, it would never be available for such a low price. However, the Gluu Team are helpful to develop elements that fit the generic philosophy.