--- description: Learn how Freshservice can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshservice Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [Freshservice](/software/91351/freshservice) # Freshservice Canonical: https://www.getapp.ie/software/91351/freshservice Page: 1 / 29\ Next: [Next page](https://www.getapp.ie/software/91351/freshservice?page=2) > Freshservice is an online ITIL service desk with ticketing \& asset management capabilities, and incident, problem, change, release, and knowledge management tools. > > Verdict: Rated **4.5/5** by 692 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Freshservice \- Cloud based and ITIL Ready out of the box - Refreshing user experience that is miles ahead of age-old service desks - Built-in asset management capabilities to manage all kinds of digital assets - Flexible Pricing Plans for all kinds of organizations ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 692 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China and 41 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Discovery - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Discovery - Automated Responses ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Incident Management Software](https://www.getapp.ie/directory/1415/incident-management/software) ## Related Categories - [Knowledge Management Software](https://www.getapp.ie/directory/257/knowledge-management/software) - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) - [Information Technology Service Management (ITSM) Tools](https://www.getapp.ie/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.ie/directory/325/it-asset-management/software) - [IT Management Software](https://www.getapp.ie/directory/771/it-management/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4078 reviews) 2. [Freshdesk](https://www.getapp.ie/software/10317/freshdesk) — 4.5/5 (3412 reviews) 3. [Milvus](https://www.getapp.ie/software/132287/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1772 reviews) 5. [JIRA Service Management](https://www.getapp.ie/software/91811/jira-service-management) — 4.5/5 (766 reviews) ## Reviews ### "Freshservice" — 4.0/5 > **Nathan** | *2 October 2025* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: I liked to layout of the ticketing system and how easy it is to go back and look at previous tickets, I also like the Reporting and tracking so i can keep on top of the work that my staff to. There is also a lot of integration into freshservice > > **Cons**: Maybe the filters but they aren't too bad once you get used to them, my staff often will have filters set to open, their tickets and unassigned so if i have a staff member away no one will look at their tickets unless i flag it with then, but again this is more of a user issue than software ----- ### "Great off the shelf for small businesses" — 4.0/5 > **Bruno** | *16 March 2026* | Hospitality | Recommendation rating: 5.0/10 > > **Pros**: It is quick to set up which when having a small team and limited resources comes in really handy. It does have some level of customization which is nice. > > **Cons**: I am unable to get a support person when having a question or needing help configuring. Sometimes the knowledge base / FAQ is not enough. > > Overall a good product. not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups. ----- ### "Freshservice has made managing IT requests a breeze. Highly recommended\!" — 3.0/5 > **Laura** | *20 September 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: The user-friendly interface and automation features have saved me time and effort. > > **Cons**: I wish the reporting and analytics capabilities were more robust. Some additional customization options would be helpful too. ----- ### "Freshservice Delivers a Great Product at a Good Price" — 4.0/5 > **Jeremy** | *15 January 2026* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: Ticket management, automations, integration with change management and asset association with users. Entra integration was easy and it's great to have a system that can both build users, and import them automatically into Freshservice when created. > > **Cons**: RMM integrations are lackluster, hopefully the Device42 acquisition will change that, as we would love to get off Atera and have a more unified system. Some bugs that cause annoying alerts to be generated. Workflow Automator could be improved greatly both from a UI and workflow standpoint. > > Freshservice is one of the best IT ticketing systems I've used overall, and is integral to our IT team's workday. ----- ### "Good Tool for Daily IT Management" — 5.0/5 > **Akil** | *26 March 2026* | Information Services | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Freshservice is how organized and reliable it feels in day-to-day operations. Managing tickets is very straightforward and the system helps keep everything in one place without confusion. The automation features have saved us a lot of time by handling repetitive tasks, which allows the team to focus on more important issues. The interface is clean and easy to understand, even for new users, which reduces training effort. I also found the reporting quite useful for tracking performance and identifying areas where we can improve. Overall, it brings structure and clarity to IT service management. > > **Cons**: One area where Freshservice could improve is in advanced customization. While basic setup is simple, making deeper changes sometimes requires extra effort or support. There are also occasional minor bugs or delays, especially when handling larger workflows, though they are not frequent. Additionally, pricing can feel a bit on the higher side as you scale and need more advanced features. > > Overall, my experience with Freshservice has been very positive. It has helped us bring better control and consistency into our IT operations. The platform makes it easier to manage workloads, track issues, and ensure accountability across the team. From an Assistant Manager perspective, it has improved visibility into daily activities and team performance, which is very important. While there are a few areas for improvement, the benefits clearly outweigh the drawbacks. It’s a dependable tool that supports both efficiency and team collaboration in a practical way. ----- Page: 1 / 29\ Next: [Next page](https://www.getapp.ie/software/91351/freshservice?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/91351/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data