--- description: Learn how Freshservice can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshservice Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [Freshservice](/software/91351/freshservice) # Freshservice Canonical: https://www.getapp.ie/software/91351/freshservice Page: 1 / 33\ Next: [Next page](https://www.getapp.ie/software/91351/freshservice?page=2) > Freshservice is an online ITIL service desk with ticketing \& asset management capabilities, and incident, problem, change, release, and knowledge management tools. > > Verdict: Rated **4.6/5** by 788 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Freshservice \- Cloud based and ITIL Ready out of the box - Refreshing user experience that is miles ahead of age-old service desks - Built-in asset management capabilities to manage all kinds of digital assets - Flexible Pricing Plans for all kinds of organizations ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 788 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China and 41 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Discovery - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Discovery - Automated Responses ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Docusign - Dropbox - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 ... and 39 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Incident Management Software](https://www.getapp.ie/directory/1415/incident-management/software) ## Related Categories - [Knowledge Management Software](https://www.getapp.ie/directory/257/knowledge-management/software) - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) - [Information Technology Service Management (ITSM) Tools](https://www.getapp.ie/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.ie/directory/325/it-asset-management/software) - [IT Management Software](https://www.getapp.ie/directory/771/it-management/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4089 reviews) 2. [Freshdesk](https://www.getapp.ie/software/10317/freshdesk) — 4.5/5 (3467 reviews) 3. [Milvus](https://www.getapp.ie/software/132287/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1787 reviews) 5. [JIRA Service Management](https://www.getapp.ie/software/91811/jira-service-management) — 4.5/5 (770 reviews) ## Reviews ### "Simple IT service tool that works well for teams" — 4.0/5 > **Hana** | *16 May 2026* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: What I like most about Freshservice is that it is easy to use and well organized. It helps manage IT tickets and requests in a clear way, so nothing gets lost. The interface is simple and easy to understand, even for new users. > > **Cons**: What I like least is that some advanced features are only available in higher-priced plans. It can also feel a bit limited for very complex workflows or large companies. > > My overall experience with Freshservice has been positive. It is a reliable tool for handling support requests and basic IT service management. It helps teams stay organized and respond faster to issues. However, it may not be the best option for very advanced or highly customized setups. ----- ### "Does the job without overcomplicating things" — 5.0/5 > **Harsh** | *13 July 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Honestly, the ticketing side of things is what won me over. I was expecting a bit of a learning curve, but nope - logging in and figuring out how tickets get routed, prioritized, and closed out was pretty painless. My team went from constantly losing track of requests in our inbox to actually having a clear pipeline. That alone made switching worth it. > > **Cons**: If I'm being picky, I'd say the customization side leaves something to be desired. There were a couple times we wanted to tweak fields or set things up a certain way for our workflow, and it just wasn't as flexible as I'd hoped. Not a dealbreaker, but definitely something on my wishlist for future updates. > > Been using it for a few months now and honestly, no regrets. It's not flashy, but it works - tickets get handled faster, nothing slips through the cracks anymore, and my team's stopped complaining about the old system (which is saying something). Could use a bit more flexibility on customization, but that's a minor complaint compared to how much smoother our support process runs now. Solid pick if you want something that just handles the basics really well. ----- ### "Fix Scheduled Workflows" — 3.0/5 > **Colter** | *9 December 2024* | Automotive | Recommendation rating: 6.0/10 > > **Pros**: Ticket tracking and management is very good; I like the ability to merge tickets. > > **Cons**: The scheduled workflows have been completely non-operational since we have begun using Freshservice. > > There are some minor quirks about the platform, but it mostly does what it claims. ----- ### "Freshservice: Powerful ITSM Made Simple and Intuitive" — 5.0/5 > **Rajneesh** | *17 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Freshservice always innovate their ITSM core solution offering. Their Freddy AI offering is helping agents in analysing the long jumbled queries/issues reported by requesters. The out-of-box capabilities of Frshservice such as Orchestration, workflows are much loved by everyone, they are easy to understand and make use of. Not only the IT team, but Business teams such as ‘People \& Culture’, ‘Payroll’ adore the workflows. Making an agent group restricted is much loved by ‘Finance’, ‘Payroll’, ‘People \& Culture’, as the restricted feature ensures tickets from these departments are only visible to the selected teams. > > **Cons**: Nothing at all. Freshservice has a robust roadmap, they take non-attended features in the product future roadmap and do update their clients when the feature is rolled out. Nothing to dislike about Freshservice > > The overall experience coming from the legacy ITSM solution, we admire the centralised configuration such as Business rules, Workflows. They are easy to understand by Service Delivery Lead, useful when an existing workflow needs changing/update. Freshservice is easy to setup and fairly easy to use by Agents, requesters. The bundle service catalog offering is much used and appreciated. Freshservice newer Journey is very much liked by IT and business teams. Overall, Freshservice keeps adding new features, they had a recent newer feature rolled out in May 2026, which has added much value to the IT Service delivery. We admire that they keep innovating Freshservice not only for IT, but for Business teams as well. ----- ### "Reliable Platform That Keeps Our Support Team Organized" — 5.0/5 > **Suyati** | *14 July 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I've been using Freshservice for handling developer tickets and customer requests, and it's made our daily work much easier. The ticket tracking is simple, assigning tasks is straightforward, and the automation helps us save a lot of time. I also like how clean and easy the interface is, so even new team members can get used to it quickly. > > **Cons**: The initial setup took a little time, especially while configuring workflows based on our internal process. Once everything was in place, though, it worked really well. > > Overall, I've had a good experience with Freshservice. It has helped our team stay organized while managing developer tickets, incidents, and customer requests. I particularly like having everything in one place because it's much easier to keep track of updates and priorities. Whenever we needed help, the support team responded promptly. It's been a reliable solution for our team, and I'd definitely recommend it to businesses looking for an easy-to-use IT service management platform. ----- Page: 1 / 33\ Next: [Next page](https://www.getapp.ie/software/91351/freshservice?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/91351/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data