--- description: Learn how Freshservice can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshservice Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [Freshservice](/software/91351/freshservice) # Freshservice Canonical: https://www.getapp.ie/software/91351/freshservice Page: 1 / 33\ Next: [Next page](https://www.getapp.ie/software/91351/freshservice?page=2) > Freshservice is an online ITIL service desk with ticketing \& asset management capabilities, and incident, problem, change, release, and knowledge management tools. > > Verdict: Rated **4.6/5** by 798 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Freshservice \- Cloud based and ITIL Ready out of the box - Refreshing user experience that is miles ahead of age-old service desks - Built-in asset management capabilities to manage all kinds of digital assets - Flexible Pricing Plans for all kinds of organizations ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 798 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Catalan, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China and 41 more ## Features - AI Copilot - AI Summarization - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Discovery - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Discovery - Automated Responses ## Integrations (53 total) - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Docusign - Dropbox - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 ... and 38 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Incident Management Software](https://www.getapp.ie/directory/1415/incident-management/software) ## Related Categories - [Knowledge Management Software](https://www.getapp.ie/directory/257/knowledge-management/software) - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) - [Information Technology Service Management (ITSM) Tools](https://www.getapp.ie/directory/292/it-service-management-itsm/software) - [IT Asset Management Software](https://www.getapp.ie/directory/325/it-asset-management/software) - [IT Management Software](https://www.getapp.ie/directory/771/it-management/software) ## Alternatives 1. [Freshdesk](https://www.getapp.ie/software/10317/freshdesk) — 4.5/5 (3481 reviews) 2. [Zendesk Suite](https://www.getapp.ie/software/9448/zendesk) — 4.4/5 (4093 reviews) 3. [Milvus](https://www.getapp.ie/software/132287/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1789 reviews) 5. [JIRA Service Management](https://www.getapp.ie/software/91811/jira-service-management) — 4.5/5 (778 reviews) ## Reviews ### "Great IT Ticketing System" — 5.0/5 > **James** | *10 July 2026* | Higher Education | Recommendation rating: 8.0/10 > > **Pros**: With this platform, there's a clean interface, you can efficiently manage tickets, customize fields, automate ticket properties, integrate with Slack, and more. > > **Cons**: It would be nice to have a few more features. For examples: - the ability to edit ticket work type on the list view - have a list view of both tickets assigned to me and tickets I'm watching - set colors of tickets based on field properties > > We use Freshservice for ticket management, change management, knowledge base, and more. Most of all, it has been a very helpful tool for our IT team to manage incidents, feature requests, and projects. ----- ### "Reliable Service Desk" — 5.0/5 > **Akanksha** | *29 July 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Freshservice has made it much easier for our IT team to manage day-to-day support requests. The interface is clean, tickets are easy to track, and the automation features save a lot of manual work. We also found the asset management and approval workflows helpful for keeping everything organized. The setup was straightforward, and our team adapted to it quickly. > > **Cons**: There are a few advanced features that take some time to understand, especially during the initial setup. Some customizations could be more flexible, but once everything is configured properly, it works well for daily operations. > > We've had a positive experience using Freshservice for our IT service management needs. It has helped us improve response times, organize support requests, and keep better visibility of our assets and service processes. The platform is reliable, easy to use, and has reduced a lot of the manual effort involved in managing IT operations. Customer support has also been responsive whenever we've needed assistance. Overall, it has been a valuable addition to our IT environment. ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20 February 2025* | Retail | Recommendation rating: 0.0/10 > > **Pros**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Cons**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "Powerful ITSM platform with excellent automation capabilities and ease of use" — 5.0/5 > **Denis** | *10 June 2026* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: One of the biggest advantages for our team has been the balance between functionality and ease of administration. We use Freshservice not only for incident and service request management but also for workflow automation and integrations with Active Directory and other internal systems. The Workflow Automator is powerful enough to handle complex approval and provisioning scenarios without requiring custom development in most cases. The user interface is intuitive for both agents and end users, which helped us achieve adoption quickly. Asset management, service catalog, and automation features work well together and allow us to standardize processes that were previously handled manually. > > **Cons**: Some advanced automation and integration scenarios still require workarounds, especially when dealing with nested JSON objects or complex data transformations inside workflows. Documentation is generally good but occasionally lacks examples for more advanced use cases. Reporting is useful, although deeper customization options would be welcome. > > We've been using Freshservice as our primary IT service management platform and have had a very positive experience. The platform has helped us improve ticket handling, automate repetitive administrative tasks, and provide better visibility into IT operations. The implementation process was straightforward, and new team members can become productive quickly because the interface is easy to learn. What stands out most is the pace of product development. New features are introduced regularly, and many of them address real operational needs rather than being purely cosmetic improvements. For organizations looking for a modern ITSM solution that combines strong automation capabilities with a user-friendly experience, Freshservice is a solid choice. ----- ### "Reliable and easy to use" — 5.0/5 > **Jay** | *9 August 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The ticket management and automation are the real winners for me. Setting up workflows that auto-assign, escalate, and close the routine stuff has cut down a ton of busywork. Asset management is also surprisingly clean and easy to keep updated. The interface doesn’t feel bloated like some of the bigger platforms, so people actually use it instead of finding workarounds. > > **Cons**: Reporting could be stronger. Pulling useful custom reports sometimes feels clunky and takes more clicks than it should. Also, a few of the more advanced automation rules get a bit finicky and need extra testing before you trust them in production. Nothing deal-breaking, just areas that still need polish. > > We’ve been using it for about a year and a half now across a mid-sized IT team. Day-to-day it’s reliable and has definitely improved how fast we handle requests. The learning curve was pretty short for most of the team, and once the main workflows were set up it mostly runs itself. Customer support has been responsive when we’ve needed them. It’s not perfect, but it does what we need without the constant headaches we had with our previous tool. Would recommend it if you’re looking for something practical rather than flashy. ----- Page: 1 / 33\ Next: [Next page](https://www.getapp.ie/software/91351/freshservice?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/91351/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data