Freshservice
About Freshservice
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.
Freshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.
Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.
Freshservice is part of the Freshworks product family, whose flagship product is the leading customer support solution Freshdesk – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Key benefits of Freshservice
- Cloud based and ITIL Ready out of the box
- Refreshing user experience that is miles ahead of age-old service desks
- Built-in asset management capabilities to manage all kinds of digital assets
- Flexible Pricing Plans for all kinds of organizations
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Reviews
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- Industry: Internet
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An excellent customer service tool, Freshservice
Reviewed on 15/2/2023
We primarily use this system as our IT support ticketing system. The process of getting set up was...
We primarily use this system as our IT support ticketing system. The process of getting set up was manageable, and their customer service has been fantastic. Even though we'd like to see more individualization in the HR/IT onboarding requests we've developed, we've already done a lot of the groundwork. We had previously invested in Asset Management but have now abandoned it. You get out of the knowledge base what you put into it in terms of content updates and documentation.
Pros
Super simple for both IT managers and regular employees to learn and utilize. According on your membership plan, you have access to a wide variety of optional add-ons for your control panel. Extremely flexible, albeit occasionally annoying limitations surface.
Cons
In comparison to the things it provides, Freshservice's price tag is a touch steep, and the company's support team has occasionally experienced technical difficulties that have slowed its response times.
- Industry: Entertainment
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review of Freshservice
Reviewed on 21/8/2023
Very good experience. But when our organization became bigger and more systems were buildt, we...
Very good experience. But when our organization became bigger and more systems were buildt, we found freshservice didn't have enough capability for integration. So it's hard to keep FreshService in our IT eco system
Pros
Intuitive UI. Easy to self-study and self-deploy. Global wide search is very useful as well
Cons
Not enough integration. Can't connect with other systems
- Industry: Logistics & Supply Chain
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
The workflow very rigid
Reviewed on 21/8/2023
Pros
The integration too rigid and unfriendly do not have confident to perform the integration
Cons
The workflow very rigid do not robust enough for customer to configure to handle customize organization workflow do not have proper implementation notification to customer. Only take action when error report by customer
- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Freshservice is a lifesaver for keeping track of IT issues and requests!
Reviewed on 25/9/2024
Pros
Easy-to-use interface, great for ticket tracking and efficient team collaboration.
Cons
Reporting features could be more robust, and it lacks some advanced customization options.
- Industry: Human Resources
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
I like the Produkt
Reviewed on 8/8/2023
Pros
It is easy to use and i like the workflow automator
Cons
Only indian support not able to understand them good
Alternatives Considered
JIRA Service ManagementReasons for Choosing Freshservice
Because Track It do not support multible E-Mail accounts and no html mailsSwitched From
Track-It!Freshservice FAQs
Below are some frequently asked questions for Freshservice.Q. What type of pricing plans does Freshservice offer?
Freshservice offers the following pricing plans:
- Starting from: US$29.00/month
- Pricing model: Subscription
- Free Trial: Available
14-day free trial, no credit card required. Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually). Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually). Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).
Q. Who are the typical users of Freshservice?
Freshservice has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Freshservice support?
Freshservice supports the following languages:
Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Swedish
Q. Does Freshservice support mobile devices?
Freshservice supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Freshservice integrate with?
Freshservice integrates with the following applications:
Box, Docusign, Dropbox Business, FreshBooks, Freshchat, Google Analytics 360, Google Calendar, Google Contacts, Harvest, Jira, LogMeIn Rescue, Microsoft 365, Microsoft Viva Engage, OneLogin, OpsGenie, PagerDuty, Pivotal Tracker, QuickBooks Online Advanced, Salesforce Sales Cloud, Slack, SugarCRM, SurveyMonkey, TeamViewer Remote, WorkflowMax, Zapier, Zight (formerly CloudApp), miniOrange
Q. What level of support does Freshservice offer?
Freshservice offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Freshservice.
- Knowledge Management Software
- Help Desk Software
- Information Technology Service Management (ITSM) Tools
- IT Asset Management Software
- IT Management Software
- Issue Tracking Software
- Complaint Management Software
- Change Management Software
- SaaS Management Software
- IT Documentation Tools
- Customer Satisfaction Software
- IT Project Management Software
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- Service Desk Software
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