isolved

Employ, enable, and empower your workforce!

3.7 /5 (280 reviews) Write a Review!

isolved Overview

What is isolved?

isolved is an employee experience leader, providing intuitive, people-first HCM technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers — who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

isolved Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

isolved People Cloud
isolved video isolved screenshot: isolved People Cloud

isolved Reviews

isolved Reviews

Overall rating
3.7
/
5
Excellent
94

Very good
98

Average
38

Poor
18

Terrible
32

Value for Money
3.5
Features
3.7
Ease of Use
3.7
Customer Support
3.3
69% recommended this app
Heidi e. A.

Multiple Features


Tiffany C.

Best Payroll Experience I have had yet!

Overall, we are very satisfied with the software and the customer service that we have received from the software.


Chrissy C.

Horrible Customer Service

The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion.

Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me.


John F.

Snap


Verified Reviewer

Great software and support for benefits and hr

Great option if you are looking for a software focused on HR and benefits without payroll.


Heidi e. A.
Industry: Banking
Company size: 51-200 Employees

Multiple Features

Used Daily for 2+ years
Reviewed on 6/8/2018
Review Source: Capterra

Pros

- Forcasting PTO for current and upcoming year. Helps for planning vacations.
- Preview Paycheck. Can see the potential breakdown of pay before pay day.
- Multiple options for clocking in and lunch breaks.

Cons

You can access the website via mobile or app but they don’t have all features available.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Tiffany C.
Industry: Veterinary
Company size: 11-50 Employees

Best Payroll Experience I have had yet!

Used Daily for 1+ year
Reviewed on 28/12/2020
Review Source: Capterra

Overall, we are very satisfied with the software and the customer service that we have received from the software.

Pros

They have a quick button that allows you to click and easily click and easily add a new hire. Different tabs allow the administrator to know if they are working on an employee, working on the business, working on the setup. The software is robust enough to create and manage all of your employee benefits.

Cons

Learning how to navigate the payroll system took more time than I had experienced with past payroll companies. I had to create my own cheat sheet that was simple, that would have been nice for them to provide for new users.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Chrissy C.
Industry: Management Consulting
Company size: 51-200 Employees

Horrible Customer Service

Used Daily for 1-5 months
Reviewed on 3/12/2019
Review Source: Capterra

The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion.

Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me.

Pros

We have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot.

Cons

This product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours.

Employees must have an email to access their paystubs.

Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

John F.
Industry: Restaurants
Company size: 51-200 Employees

Snap

Used Daily for 2+ years
Reviewed on 21/9/2020
Review Source: Capterra

Pros

That we are able to put our employees information into, so it stores it safely

Cons

There is nothing that we do not like about the software

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Computer Software
Company size: 51-200 Employees

Great software and support for benefits and hr

Used Daily for 2+ years
Reviewed on 23/5/2020
Review Source: Capterra

Great option if you are looking for a software focused on HR and benefits without payroll.

Pros

Easy to use software if you are comfortable with benefits and hr admin. Easy layout and without unnecessary frills.

Cons

I can't say there is anything negative about this software, perhaps it's not the cheapest ever, but that's best it's uncomplicated and thorough.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

User recommendation
7.4/10
Based on 280 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

isolved Pricing

isolved Pricing

Starting from
N/A
Free Trial
Subscription
Value for money
Value for Money
3.5/5
Based on 280 user ratings
Compare value for money rating with alternatives
Compare with alternatives

isolved Features

isolved Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customisable Branding
Customisable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
3.7/5
Based on 280 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for isolved

Additional information for isolved

Key features of isolved

  • Boost efficiency, accuracy, and profitability
  • Eliminate extraneous work
  • HR, time, and payroll are always in sync
  • Increase data accuracy
  • Increase organizational productivity
  • No more running imports and exports
  • Simplify operation
  • Single data-entry point

Benefits

Make HR a strategic function, using accurate workforce insights and reports to improve organizational efficiences and profitability.
Influence business decisions and quickly demonstrate ROI through measurable data and useful reports.
Access reporting and analytical tools that are easy to use and understand, even for data and analytics novices.
Eliminate redundant data and improve efficiency with a human capital management solution that enables you to focus on strategic efforts that positively impact the business.

isolved FAQs

isolved FAQs

Below are some frequently asked questions for isolved.

Q. What type of pricing plans does isolved offer?

isolved offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Q. What are the main features of isolved?

isolved offers the following features:

  • Boost efficiency, accuracy, and profitability
  • Eliminate extraneous work
  • HR, time, and payroll are always in sync
  • Increase data accuracy
  • Increase organizational productivity
  • No more running imports and exports
  • Simplify operation
  • Single data-entry point

Q. Who are the typical users of isolved?

isolved has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does isolved support?

isolved supports the following languages:

English

Q. Does isolved support mobile devices?

isolved supports the following devices:

iPhone

Q. What other apps does isolved integrate with?

isolved integrates with the following applications:

Bonusly, EverythingBenefits, JazzHR, NOVAtime, Orbital Shift, Time Rack, TimeWorksPlus

Q. What level of support does isolved offer?

isolved offers the following support options:

Online Support, Video Tutorials