About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers — who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

Key benefits of isolved

Make HR a strategic function, using accurate workforce insights and reports to improve organizational efficiences and profitability.
Influence business decisions and quickly demonstrate ROI through measurable data and useful reports.
Access reporting and analytical tools that are easy to use and understand, even for data and analytics novices.
Eliminate redundant data and improve efficiency with a human capital management solution that enables you to focus on strategic efforts that positively impact the business.

Devices

Business size

S M L

Images

isolved People Cloud
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isolved screenshot: isolved People Cloud

Features

Total features of isolved: 81

  • 360 Degree Feedback
  • ACA Reporting
  • Action Management
  • Activity Tracking
  • Applicant Tracking
  • Approval Workflow
  • Automatic Time Capture
  • Benchmarking
  • Benefits Administration Outsourcing
  • Benefits Dashboard
  • Benefits Management
  • Billing & Invoicing
  • Biometric Recognition
  • COBRA Administration
  • Calendar Management
  • Check Printing
  • Compensation Management
  • Competency Management
  • Compliance Tracking
  • Deduction Management
  • Direct Deposit
  • Disability Insurance Administration
  • Employee Benefits Administration
  • Employee Database
  • Employee Management
  • Employee Profiles
  • Employee Recognition Software
  • Employee Scheduling
  • Expense Tracking
  • FMLA Administration
  • Goal Management
  • Goal Setting / Tracking
  • HIPAA Compliant
  • HSA/FSA Administration
  • Health Insurance Administration
  • Individual Development Plans
  • Labor Forecasting
  • Learning & Development
  • Leave Tracking
  • Messaging
  • Mobile Access
  • Mobile App
  • Mobile Time Tracking
  • Multi-State
  • Negative Feedback Management
  • Onboarding
  • Online Benefits Enrollment
  • Online Punch Card
  • Online Time Clock
  • Online Time Tracking Software
  • Overtime Calculation
  • Payroll Management
  • Payroll Reporting
  • Performance Management
  • Performance Metrics
  • Project Tracking
  • Provider Management
  • Pulse Surveys
  • Punch card
  • Question Library
  • Recruitment Management
  • Reimbursement Management
  • Reporting/Analytics
  • Salaried Employee Tracking
  • Self Service Portal
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Succession Planning
  • Tax Compliance
  • Time & Attendance
  • Time Off Management
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Wage Garnishment
  • Workstation Tracking

Alternatives

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Ascentis

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UKG Ready

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#3 Alternative to isolved
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Workzoom

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Reviews

Overall rating

3.7 /5
(281)
Value for Money
3.5/5
Features
3.6/5
Ease of Use
3.7/5
Customer Support
3.2/5

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Showing 5 reviews of 281
Heidi e. A.
Overall rating
  • Industry: Banking
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Multiple Features

Reviewed on 6/8/2018

Pros

- Forcasting PTO for current and upcoming year. Helps for planning vacations.
- Preview Paycheck. Can see the potential breakdown of pay before pay day.
- Multiple options for clocking in and lunch breaks.

Cons

You can access the website via mobile or app but they don’t have all features available.

Brandy T.
Overall rating
  • Industry: Entertainment
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

First time experience

Reviewed on 26/9/2019

It was a rough start as we are brand new to ISolved. I think that the transition could've been...

It was a rough start as we are brand new to ISolved. I think that the transition could've been done a bit better and eased new clients into it rather than abruptly. I think the customer service side needs more work, as well as the follow-up time.

Pros

I like that the platforms are easier to navigate through. I like that you have several options as far as time and payroll go.

Cons

I do not like the interface for the mobile view. I think updates should be done more frequently or covering more of the major issues as we are in a society of mobile devices and needing easy access to change/update information.

Chrissy C.
Overall rating
  • Industry: Management Consulting
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Horrible Customer Service

Reviewed on 3/12/2019

The product is fine if you want something mediocre. I have been searching for other payroll...

The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion.

Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me.

Pros

We have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot.

Cons

This product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours.

Employees must have an email to access their paystubs.

Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.

Tiffany C.
Overall rating
  • Industry: Veterinary
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Best Payroll Experience I have had yet!

Reviewed on 28/12/2020

Overall, we are very satisfied with the software and the customer service that we have received...

Overall, we are very satisfied with the software and the customer service that we have received from the software.

Pros

They have a quick button that allows you to click and easily click and easily add a new hire. Different tabs allow the administrator to know if they are working on an employee, working on the business, working on the setup. The software is robust enough to create and manage all of your employee benefits.

Cons

Learning how to navigate the payroll system took more time than I had experienced with past payroll companies. I had to create my own cheat sheet that was simple, that would have been nice for them to provide for new users.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great software and support for benefits and hr

Reviewed on 23/5/2020

Great option if you are looking for a software focused on HR and benefits without payroll.

Great option if you are looking for a software focused on HR and benefits without payroll.

Pros

Easy to use software if you are comfortable with benefits and hr admin. Easy layout and without unnecessary frills.

Cons

I can't say there is anything negative about this software, perhaps it's not the cheapest ever, but that's best it's uncomplicated and thorough.

Showing 5 reviews of 281 Read all reviews

isolved FAQs

Below are some frequently asked questions for isolved.

isolved offers the following pricing plans:

  • Free Trial: Not Available

Contact iSolved for pricing details.

We do not have any information about isolved features

isolved has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

We do not have any information about what languages isolved supports

isolved supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations isolved has

isolved offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

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