--- description: Learn how Customer Thermometer can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Customer Thermometer Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Review Management Software](/directory/575/feedback-and-reviews-management/software) > [Customer Thermometer](/software/91368/customer-thermometer) # Customer Thermometer Canonical: https://www.getapp.ie/software/91368/customer-thermometer Page: 1 / 2\ Next: [Next page](https://www.getapp.ie/software/91368/customer-thermometer?page=2) > Customer Thermometer is the 1-click CSAT measurement tool with award-winning support, seamless platform integration and powerful reporting. We drive real-time feedback for NPS, CSAT and other metrics that boost customer experience. Installation is easy and takes just minutes. Trial us for free\! > > Verdict: Rated **4.9/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Customer Thermometer You see a long survey and your heart sinks. Not with Customer Thermometer\! If you want feedback from more of your customers and want to be able to track individual opinion back to real individuals, Customer Thermometer is for you. Here are 10 more benefits: We’re trusted by customers all over the world. From banks to bakeries, multinationals to sole traders, on every continent – every day. Our users are help desks, customer success and support teams, CX execs and C-level decision makers. We cater for all languages. Our surveys are responded to in 170+ countries. Our response rates beat industry averages (80%+). Clicking a single response within an email is a pleasurable experience. As a result, we get amazing response rates for our customers. You get world-class, award-winning support from our ‘Ministry of Magic’. We’ve always prided ourselves on the quality and responsiveness of our support team. We use this great service called Customer Thermometer ? to allow our customers to rate our feedback, which helps us continually improve. Our platform allows you to ask for feedback in ANY type of email. With 4 modes of operation, Customer Thermometer offers complete flexibility in how you ask for feedback from your customers, partners or employees. Add ‘Thermometers’ to third-party apps, like help desk or CRM systems. Add them to your teams’ email signatures for ad hoc feedback. Alternatively, upload your contact lists and send Email Thermometers directly. You can even add our feedback buttons to tablets for in-person and at-event feedback. We will stop your customers from leaving. Customer Thermometer helps you understand what your customers think before they leave you unannounced. This is great for customer retention, enabling you to create conversations with customers, meet and exceed expectations – even win pitches by showing your feedback mechanism as a customer service differentiator\! Your customers will love giving feedback again. No more long-form questionnaires and survey fatigue. Make recipients smile, not groan. Customer Thermometer’s 1-click approach doesn’t annoy anyone. Customers respond directly from within the email – the most appropriate mechanism for customers to give you praise or complain (which isn’t a bad thing). You can set triggers, alerts and ‘closed loops’ following responses. The click is just the beginning. When a response comes in, react to it quickly by creating alerts and triggering workflows. We support email alerts, write-back ratings into Zendesk, Salesforce and many other platforms, and webhooks to trigger workflows or push response data externally. We take data security and privacy extremely seriously. With banks, Fortune 500 and FTSE100 companies using the service, we’re tried and tested on uptime, security and data protection compliance. We’ll keep you well informed with best practice guides, practical resources and other valuable content to help achieve your strategic goals. We’re all about customer success – helping our customers succeed with their customer experience objectives. It’s REALLY simple to get started. Get ready to get started with the service in a matter of minutes. Grabbing a trial account is even easier – you can set up a free trial without entering payment details. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 18 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Customer Thermometer - **Founded**: 2010 ## Commercial Context - **Starting Price**: US$9.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: All-inclusive pricing. No matter how many people you have. Included with all plans: -Unused responses roll over each month -A complete 30 day money-back guarantee -Full reporting functionality -Unlimited users for account access -Pay only for what you use; no per-agent pricing -Response \& comment email alerts -Upgrade, downgrade or cancel your account at any time -Awesome Ministry of Magic support You can cancel at any time with no notice. You can have unlimited concurrent users, so only one licence is typically required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Argentina, Australia, Brazil, Canada, China, France, Germany, India, Japan, Mexico, Netherlands, New Zealand, South Africa, United Kingdom, United States ## Features - 360 Degree Feedback - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Anonymous Feedback - Benchmarking - CES Survey Structure - CSAT Survey Structure - Churn Management - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Customer Database - Customer Experience Management - Customer Journey Mapping - Customisable Branding - Customisable Questions - Customisable Reports ## Integrations (83 total) - AWeber - Accelo - ActiveCampaign - Administrate Training Management - Asana - Atera - Autotask PSA - Braze - BrightGauge - Campaign Monitor by Marigold - ConnectWise Automate - Constant Leads - Dotdigital - Drift - EMMA ... and 68 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Review Management Software](https://www.getapp.ie/directory/575/feedback-and-reviews-management/software) ## Related Categories - [Review Management Software](https://www.getapp.ie/directory/575/feedback-and-reviews-management/software) - [Customer Satisfaction Software](https://www.getapp.ie/directory/1029/customer-satisfaction/software) - [Survey Software](https://www.getapp.ie/directory/234/survey/software) - [Employee Engagement Software](https://www.getapp.ie/directory/715/employee-engagement/software) - [Customer Experience Software](https://www.getapp.ie/directory/601/customer-experience/software) ## Alternatives 1. [Jotform](https://www.getapp.ie/software/10191/jotform-4-0) — 4.7/5 (2795 reviews) 2. [Typeform](https://www.getapp.ie/software/91581/typeform) — 4.7/5 (945 reviews) 3. [UmfrageOnline](https://www.getapp.ie/software/131259/enquetes-maken) — 4.6/5 (1554 reviews) 4. [Google Forms](https://www.getapp.ie/software/112857/google-forms) — 4.7/5 (11366 reviews) 5. [SurveyMonkey](https://www.getapp.ie/software/2371/surveymonkey) — 4.6/5 (10427 reviews) ## Reviews ### "Fun company and easier deployment than most" — 5.0/5 > **Alicia** | *19 June 2020* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Customer Thermometer has flexibility in setting up the thumbs up/down for email, websites, and other online portals. It didn't require extensive coding skills, but it isn't pushbutton either, which is why it is flexible. I found it to be the easiest to use and customize out of several solutions I tried. They also have good customer service and their pricing scales depending on how active your traffic is. > > **Cons**: Like all review software, it requires some skill to set up. This is not easy for people who are not comfortable with at least intermediate tech skills. But you do not need to be advanced or a proficient coder. > > I wanted feedback on how my employees were operating with clients. It was somewhat enlightening. I also wanted reviews that I could publish to my website as testimonials. ----- ### "Great product and customer service" — 5.0/5 > **Camila** | *12 April 2022* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Makes collecting feedback incredibly quick and easy, increasing response rates; The different reports make it possible to analyze the information effectively; Very customizable, from the icons to the full landing page, you can create all thermometers that you might need with your company's full visual identity; The user guide is great, giving you a lot of autonomy when creating the thermometers, but if you do need customer support, they always reply very quickly; Zendesk integration is amazing; Drivers are a great way of getting responders to give you a little more information, without them needing to write a comment; Low cost (which made it easy to justify the cost internally) and the ability to switch to the at the beach plan, which for only USD 9 lets you keep using stored credits. > > **Cons**: Multiple questions doesn't work very well, it's only effective for one question (there is a way to do multiple questions, but it doesn't look great); Can't collect the responder information automatically when using it via Outlook, responders have to be prompted to input their data; NPS blast e-mail isn't very customizable, I wish we could alter the html or have it be similar to the landing page settings. > > 100% amazing, we've implemented it with our Customer Support and Customer Success teams on Zendesk, it's been great for collecting customer feedback. The one-click solution increases response rates and the drivers give us a better idea as to why the customer selected that rating. The fact that you can create the survey as basic links, which you can embed into images and put in the middle of the ticket has been absolutely amazing, we've been using this to survey NPS in customer relation building e-mails that our CS team sends. ----- ### "Great blend of simple and effective" — 4.0/5 > **Shaun** | *31 May 2023* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Was super easy to get setup and operational, doesn't require much to get going and start collecting great data. > > **Cons**: The reporting is certainly functional, but could us a little love to improve it's polish in field naming and attributing results to the correct technician. These meet the need 99% of the time, but could use a little more polish. > > This has been invaluable in getting end user assessments, and provided insights to both us and out clients stakeholders by giving the people we support a voice for all to hear. ----- ### "Focused Customer Engagement Solution" — 5.0/5 > **Annex** | *6 May 2024* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: Customer Thermometer makes customer relationship well managed, and there are dynamic commitment for a long-term relationship. > > **Cons**: Customer Thermometer has an impressive approach for dynamic customer assistance. ----- ### "The Focus Solution for Customer Relations" — 5.0/5 > **Nickis** | *9 May 2024* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10 > > **Pros**: Customer Thermometer makes determined surveys, and it increases the value for the market research. > > **Cons**: Customer Thermometer has a proficient form of allowing communications to be straightforward. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ie/software/91368/customer-thermometer?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/91368/customer-thermometer) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data