NetSuite

NetSuite

The World’s Leading, Most Deployed Cloud ERP Solution

4.2/5 (556 reviews)

NetSuite Overview

What is NetSuite?

NetSuite is the world's leading cloud ERP solution. Made to scale with your business as it grows and transforms, NetSuite helps you automate operations, efficiently streamline mission-critical processes, decrease IT costs and complexity, and improve real-time visibility and control with built-in business intelligence across your company-- all on one, unified platform. Trusted by more than 19,000 customers across 200+ countries, NetSuite offers a modern, scalable solution to run all key back-office operations in the cloud. From comprehensive financial management capabilities, including sophisticated revenue management and billing solutions, to inventory, supply chain, eCommerce, and beyond, NetSuite empowers businesses of all sizes, across all industries to unleash innovation and growth.

NetSuite Overview

Pricing

Starting from
US$499.00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing available on request.


NetSuite Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch and 15 others, English, French, German, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish

Screenshots

NetSuite screenshot: Role-based KPIs and Dashboards: CFO
NetSuite screenshot: Role-based KPIs and Dashboards: CFO NetSuite screenshot: Access your business from anywhere, at any time NetSuite screenshot: Role-based KPIs and Dashboards: Controller NetSuite screenshot: Optimized for mobile viewing NetSuite screenshot: Role-based KPIs and Dashboards: Inventory Manager

NetSuite Reviews

NetSuite Reviews

Overall rating
4.2
/
5 556 reviews
Excellent
234

Very good
222

Average
78

Poor
10

Terrible
12

Value for Money
3.8
Features
4.1
Ease of Use
3.8
Customer Support
3.7
82% recommended this app
Martin K.

a NetSuite view from the perspective of a user and partner


Scott B.

NetSuite can handle most any business

NetSuite is a very stable and customizable software that can handle almost any business. The software works will for midsize businesses as it can be cost prohibitive for smaller companies.


Verified Reviewer

Powerful but complex

Overall we can invoice customers, pay bills, and report on finances - so it works well.
I do feel like I needs more in-depth training now that I've had more time in the system. We also just use a fraction of what I believe it's capable of.


Verified Reviewer

Too Complicated for Daily Use

Netsuite was chosen by our company around 9 months ago and has been in use since January 2015. Implementation was long process and was expensive. Costs include the purchase of main licence, an expensive per-person licence, paying a consulting firm to run the implementation project and having a dedicated in-house employee as "admin" to support the other users.
Netsuite has brought some great changes to our company and improved our record keeping hugely. It has also brought transparency to many of the processes and highlighted bottlenecks.
There are many downsides however, we have run into a plethora of technical problems with logic and programming along the way, while error messages abound (much to the annoyance and over-work of the consultant's team). All of the glitches have been worked out and customer service from the NS themselves has been extremely fast and professional.
Adding to the downsides, Netsuite is probably the LEAST intuitive system I have used since the 90s. It really seems like it is stuck in the past. There are hardly any icons, no drag and drop and navigation is inconsistent. Additionally, as a general manager, I need to extract information and data quickly and easily, but I cannot. Every time I want to extract data I have to go to our in-house admin for her to "write a search" in a logic/language that took her months to learn. Nobody else has time to learn that, so nobody else can do it. To my knowledge, NS has poor graphing capabilities and is very rigid in that I cannot easily change the way data is displayed once it is graphed. Usually, if I want data and I have not got time to wait for the admin to write the search pattern for me, I just export a large amount of data with a predefined/standard search and filter it and graph it with Excel - but this always begs the question, why are we paying through the nose for a program (NS) that is so difficult to use that it forces me to use another program (Excel) to make up for its inadequacies?
I could go on with the downsides of how unusable it is from a manger's point of view - there is a lot to say, but I think you get the picture.
The biggest downfall of Netsuite for me is that it is so hard to use that staff really do not want to use it. This is particularly evident in the sales department. They will only really use it for what they really have to use it for: making quotes, so we lose out. Customer data does not get sufficiently recorded, project details are lacking, contacts are hard to look up, customer account history is never recorded (we can't even find the field to put that in). Other systems we used before, e.g. Zoho CRM, Pipedrive and even Excel, are easy to use and therefore get used by the staff. A system such as Netsuite might have a beautifully coded backend, but if it discourages use through extreme user-unfriendliness, it becomes an almost useless system.


Josh C.

Best ERP System on the market for small to mid-size companies

Bringing NetSuite into our environment was the single greatest decision I've made as the President of the company. NetSuite has helped realign our internal processes, make us significantly more efficient, and has saved us a significant amount of money while increasing our margins.


Martin K.

a NetSuite view from the perspective of a user and partner

Used Daily for 2+ years
Reviewed on 7/11/2017
Review Source: GetApp

Pros

multi anything:

- multi tennancy
- multi currency
- multi language

absolute flexibilty / release secure customisation

ALL in ONE product for ALL industries *** real/public CLOUD

- Accounting
- financials
- controlling
- reporting
- KPIs
Billing
- recurring billing
Payments
- SEPA
- bank reconciliation
- credit card statement import
- ERP
- LEAD to CASH process
- PROCUREMENT to PAY process
- inventory
Project management
eCommerce

ALL RELEASE SECURE
- 2 x major release changes per year
- since ~20 years
- for 15000 "logos" = 40000+ clients

HUNDREDS of PARTNERS worldwide

Customer does not need a special expertise to use NetSuite. An internal NetSuite admin can be trained - she/he needs to have some ERP-economical background through - sure.

interface / API / development plattform "in the cloud"

Whatever is not fully included so far can be "attached" e.g.

global HR
- no ERP with accounting on earth has an HR product fully integrated that can cover the same amount of counties as expected from the accounting side of view. Too many regulations.

same with PAYROLE

and BI
- the BI requirements are too diversified that 1 product can cover all. Eithger the internal NetSuite tools will do the job or you attach whatever suits best

and eCommerce
- NetSuite has kind of a "simple" webshop and a SUPER DUPER webshop named SCA = SuiteCommerce Advance that can do everything you need.

Rule of thumb with pricing: probably a 5th to a 10th of the price of DEMANDWARE or HYBRIS but INCLUDING webdesign AND fully integrated REAL TIME solution

Cons

Maybe performance - does not apply in all countries and is very dependant on the amount of individual scripting/programming in the individual system. This can be monitored and maintenanced but still needs to be done.

Not as "chique" as "best of bread" solutions

The overall ERP problem: make users in their various roles aware of all the options they have ... in most case an internal problem which of course refelcts to supporting professional providersevice

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Scott B.
Industry: Accounting
Company size: 2-10 Employees

NetSuite can handle most any business

Used Weekly for 2+ years
Reviewed on 12/1/2020
Review Source: Capterra

NetSuite is a very stable and customizable software that can handle almost any business. The software works will for midsize businesses as it can be cost prohibitive for smaller companies.

Pros

NetSuite is customizable for most any business. Once set up, the software is easy to use. The software is very stable and reliable. No downtime and you can access it from any web browser.

Cons

Setup can be somewhat complicated. There are so many features to set up you may require professional services to set up the software to be able to use it. NetSuite's licensing fees add up and get expensive with more users and features. Cost can be prohibitive for some smaller businesses.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Verified Reviewer
Industry: Computer Software
Company size: 13-50 Employees

Powerful but complex

Used Daily for 1+ year
Reviewed on 30/9/2019
Review Source: Capterra

Overall we can invoice customers, pay bills, and report on finances - so it works well.
I do feel like I needs more in-depth training now that I've had more time in the system. We also just use a fraction of what I believe it's capable of.

Pros

It's so intricate and complex that I know I could set it up to do whatever I wanted or needed to report on...

Implementation team was very thorough trying to understand how our business processes work.
Integration with Salesforce (via Celigo) is useful.
Keeping track of orders, what's been invoiced and what's been paid, etc. is straight forward.

Cons

... but it's so complex that even making minor adjustments (I.E. edit the invoice template) that it takes a lot of time to research how to do it. There is a Help site, but it's not very useful.

You can buy different levels of Support - which I disagree with. Since we only have the minimal option (only help if something is broken), I have to search online forums to figure out how to make even the minor tweaks. I wish there had been more training on how to make overall setup adjustments.

Our implementation ended before some of the smaller/minor parts were setup. We would need to purchase more hours to finish.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Environmental Services
Company size: 13-50 Employees

Too Complicated for Daily Use

Reviewed on 9/7/2015
Review Source: GetApp

Netsuite was chosen by our company around 9 months ago and has been in use since January 2015. Implementation was long process and was expensive. Costs include the purchase of main licence, an expensive per-person licence, paying a consulting firm to run the implementation project and having a dedicated in-house employee as "admin" to support the other users.
Netsuite has brought some great changes to our company and improved our record keeping hugely. It has also brought transparency to many of the processes and highlighted bottlenecks.
There are many downsides however, we have run into a plethora of technical problems with logic and programming along the way, while error messages abound (much to the annoyance and over-work of the consultant's team). All of the glitches have been worked out and customer service from the NS themselves has been extremely fast and professional.
Adding to the downsides, Netsuite is probably the LEAST intuitive system I have used since the 90s. It really seems like it is stuck in the past. There are hardly any icons, no drag and drop and navigation is inconsistent. Additionally, as a general manager, I need to extract information and data quickly and easily, but I cannot. Every time I want to extract data I have to go to our in-house admin for her to "write a search" in a logic/language that took her months to learn. Nobody else has time to learn that, so nobody else can do it. To my knowledge, NS has poor graphing capabilities and is very rigid in that I cannot easily change the way data is displayed once it is graphed. Usually, if I want data and I have not got time to wait for the admin to write the search pattern for me, I just export a large amount of data with a predefined/standard search and filter it and graph it with Excel - but this always begs the question, why are we paying through the nose for a program (NS) that is so difficult to use that it forces me to use another program (Excel) to make up for its inadequacies?
I could go on with the downsides of how unusable it is from a manger's point of view - there is a lot to say, but I think you get the picture.
The biggest downfall of Netsuite for me is that it is so hard to use that staff really do not want to use it. This is particularly evident in the sales department. They will only really use it for what they really have to use it for: making quotes, so we lose out. Customer data does not get sufficiently recorded, project details are lacking, contacts are hard to look up, customer account history is never recorded (we can't even find the field to put that in). Other systems we used before, e.g. Zoho CRM, Pipedrive and even Excel, are easy to use and therefore get used by the staff. A system such as Netsuite might have a beautifully coded backend, but if it discourages use through extreme user-unfriendliness, it becomes an almost useless system.

Pros

Solid back end
Keeps excellent and accurate records that are easily audited
Brings transparency to processes

Cons

Too difficult to use and therefore staff refrain from using it for all but the most essential tasks
Requires an in-house expert to help run the system
Requires months of repeated training to get staff up to speed
Poor for tracking customer account history
Extremely difficult to extract and graph the data that you need from it
Rigid and hard to change display and parameters of any data displays
Very expensive

Rating breakdown

Value for Money
Ease of Use
Customer Support

Josh C.
Industry: Apparel & Fashion
Company size: 51-200 Employees

Best ERP System on the market for small to mid-size companies

Used Daily for 2+ years
Reviewed on 28/10/2019
Review Source: Capterra

Bringing NetSuite into our environment was the single greatest decision I've made as the President of the company. NetSuite has helped realign our internal processes, make us significantly more efficient, and has saved us a significant amount of money while increasing our margins.

Pros

Mobility of use
Demand Planning capabilities
Finance depth and management

Cons

Cost
Project managers lack the knowledge of the developers, which brings about frustrations to the end user on deliverabilities not being met.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
7.6/10
Based on 556 user ratings
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NetSuite Pricing

NetSuite Pricing

Starting from
US$499.00/month
Free Trial
Subscription
Value for money

Pricing available on request.

Pricing available on request.

Value for Money
3.8/5
Based on 556 user ratings
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NetSuite Features

NetSuite Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Storage
Inventory Management
Inventory Tracking
Invoice Management
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.1/5
Based on 556 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for NetSuite

Additional information for NetSuite

Key features of NetSuite

  • API
  • Accepts payments through online self-checkout
  • Accounting management
  • Accounting, ERP
  • Accounts payable
  • Accounts receivable
  • Activity dashboard
  • Analytics & dashboards
  • Approval process control
  • Asset lifecycle management
  • Audit trail
  • Automated scheduling
  • Barcode scanning
  • Billing & invoicing
  • Business intelligence
  • CRM integration
  • Capacity monitoring
  • Cash flow statement
  • Cash management
  • Collaboration tools
  • Communication management
  • Complete global tax and compliance management
  • Compliance management
  • Configurable workflow
  • Contract management
  • Currency conversion
  • Customer service integration
  • Data import/export
  • Demand management
  • Demand planning
  • Distribution management
  • ERP integration
  • Electronic payments
  • Employee self service
  • End-to-end lifecycle management
  • Financial analysis
  • Financial management
  • Fixed asset management
  • Fixed assets management
  • Fraud detection
  • Fraud prevention
  • General Ledger
  • General ledger
  • Generate statements and disclosures
  • Global currency and exchange rates
  • Integration with Microsoft Office & Outlook
  • Inventory management
  • Inventory tracking
  • Invoice management
  • Issue tracking
  • Marketing
  • Microsoft Office integration
  • Microsoft Outlook integration
  • Mobile Access
  • Multi-company
  • Multi-currency
  • Multi-language
  • Multi-location
  • Order management
  • Order processing
  • Payroll integration
  • Payroll management
  • Planning tools
  • Procurement management
  • Product data management
  • Promotions management
  • Quality assurance
  • Quote management
  • Quoting
  • Real time analytics
  • Real time data
  • Real time updates
  • Receipt management
  • Returns management
  • Revenue recognition
  • Role-based permissions
  • Role-based security
  • Sales forecasting
  • Sales order management
  • Sales tax management
  • Shipping management
  • Supply chain planning
  • Tax management
  • Vacation tracking
  • Warehouse management
  • Work order management
  • Workflow engine
  • Workflow management
  • eCommerce management

Benefits

- Streamline mission critical business processes and free up the time and resources needed to accelerate growth, drive innovation, and remain competitive.
- Access real-time insights into key business performance indicators for a unified view of the organization and a single version of truth-- anywhere and any time.
- Built-in flexibility to scale up or down, spin off, and adopt new business models quickly and easily as your business grows.
- Improved business performance with real-time metrics and role-based dashboards.
- Accelerate your financial close while maintaining compliance with applicable accounting standards.
- Natively integrate our core business system with your customer-facing commerce system for a customizable, customer-specific, pixel perfect experience.

NetSuite FAQs

NetSuite FAQs

Below are some frequently asked questions for NetSuite.

Q. What type of pricing plans does NetSuite offer?

NetSuite offers the following pricing plans:

Starting from: US$499.00/month

Pricing model: Subscription

Free Trial: Not Available

Pricing available on request.

Q. What are the main features of NetSuite?

NetSuite offers the following features:

  • API
  • Accepts payments through online self-checkout
  • Accounting management
  • Accounting, ERP
  • Accounts payable
  • Accounts receivable
  • Activity dashboard
  • Analytics & dashboards
  • Approval process control
  • Asset lifecycle management
  • Audit trail
  • Automated scheduling
  • Barcode scanning
  • Billing & invoicing
  • Business intelligence
  • CRM integration
  • Capacity monitoring
  • Cash flow statement
  • Cash management
  • Collaboration tools
  • Communication management
  • Complete global tax and compliance management
  • Compliance management
  • Configurable workflow
  • Contract management
  • Currency conversion
  • Customer service integration
  • Data import/export
  • Demand management
  • Demand planning
  • Distribution management
  • ERP integration
  • Electronic payments
  • Employee self service
  • End-to-end lifecycle management
  • Financial analysis
  • Financial management
  • Fixed asset management
  • Fixed assets management
  • Fraud detection
  • Fraud prevention
  • General Ledger
  • General ledger
  • Generate statements and disclosures
  • Global currency and exchange rates
  • Integration with Microsoft Office & Outlook
  • Inventory management
  • Inventory tracking
  • Invoice management
  • Issue tracking
  • Marketing
  • Microsoft Office integration
  • Microsoft Outlook integration
  • Mobile Access
  • Multi-company
  • Multi-currency
  • Multi-language
  • Multi-location
  • Order management
  • Order processing
  • Payroll integration
  • Payroll management
  • Planning tools
  • Procurement management
  • Product data management
  • Promotions management
  • Quality assurance
  • Quote management
  • Quoting
  • Real time analytics
  • Real time data
  • Real time updates
  • Receipt management
  • Returns management
  • Revenue recognition
  • Role-based permissions
  • Role-based security
  • Sales forecasting
  • Sales order management
  • Sales tax management
  • Shipping management
  • Supply chain planning
  • Tax management
  • Vacation tracking
  • Warehouse management
  • Work order management
  • Workflow engine
  • Workflow management
  • eCommerce management

Q. Who are the typical users of NetSuite?

NetSuite has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does NetSuite support?

NetSuite supports the following languages:

Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, French, German, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish

Q. What type of pricing plans does NetSuite offer?

NetSuite has the following pricing plans:

Subscription

Q. Does NetSuite support mobile devices?

NetSuite supports the following devices:

Android, iPhone, iPad

Q. What other apps does NetSuite integrate with?

NetSuite integrates with the following applications:

BambooHR, Bill.com, Daptiv PPM, EasyEvent, InterWeave Quickbooks Integration, InterWeave Salesforce.com integration with Quickbooks, InterWeave Smart Payment Gateway, InterWeave SugarCRM integration with Quickbooks, InterWeave eMail Gateway, SnapLogic

Q. What level of support does NetSuite offer?

NetSuite offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials