About Intercom
Intercom is a <b>Conversational Relationship Platform (CRP)</b>.
With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey.
The world's most successful companies, like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging.
Pricing starting from:
US$38.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Intercom
Key benefits of Intercom
Devices
Business size
Markets
Australia, Canada, Germany, United Kingdom, United States
Supported Languages
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish and 17 others
Pricing starting from:
US$38.00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Intercom
Images
Features
Total features of Intercom: 96
Alternatives
Zendesk
Drift
Help Scout
Crisp
Reviews
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- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Highly recommended if you are looking for a tool that you can integrate with other sales and...
Reviewed on 7/6/2022
Pros
Highly recommended for systems and tools integration. If you use other platforms that need lead and sales generation, this might be the one you are looking for.
Cons
A little pricy compared to other solutions.
- Industry: Information Technology & Services
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great tool with some improvements needed, but a great ally for support and sales
Reviewed on 3/6/2022
INtercom is very nice, their support, account managers super efficient.
At the same time it has...
INtercom is very nice, their support, account managers super efficient.
At the same time it has points for improvement from what I've seen from competitors I still prefer the package offered by Intercom
Pros
- Chatbots in code
- User-friendly when it comes to aesthetics
- Fast and efficient support
- It has a learning track which makes it easy for new developers
Cons
- Data analysis within the platform is quite poor, which brings the need to cross-check with other tools
- Exporting data results in lack of standardization
- Lack of governance to access team settings like macros, for example
Alternatives Considered
ZendeskReasons for Switching to Intercom
I was not in the decision making, I arrived at the company and Intercom was already a hired tool- Industry: Mining & Metals
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Good entry into chat and support
Reviewed on 5/5/2022
Intercom was great! Good was to start out and decide what your business needs, I just wouldn't keep...
Intercom was great! Good was to start out and decide what your business needs, I just wouldn't keep it once a business scales.
Pros
Intercom is simple to use and set up, it is very user-friendly and uncomplicated. It provides and quick, easy and fairly affordable option to provide customer communication, service and sales communications.
Cons
When scaling a business and moving into the realm of a more powerful CRM it didn't make sense to use Intercom anymore. There is syncing and integrations available for most platforms but software like Hubspot has the same capabilities as Intercom, in some cases more, and you get a full sync with a contact record.
- Industry: Telecommunications
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good product let down by atrocious customer support and shady pricing practices
Reviewed on 8/3/2022
We've been with Intercom for a number of years and unfortunately the customer service in the last...
We've been with Intercom for a number of years and unfortunately the customer service in the last 18 months has been atrocious. It's not possible to call anybody... everything is done via chat, which would be fine if they responded in a timely fashion but often it takes weeks to respond and often they'll just go radio silent. The irony.
Whilst the product is very good, it will get VERY expensive VERY quickly once you start using the whole suite of products. Their constant changing of product names and pricing options is annoying to say the least, particularly when you come to use a feature that was previously within your package only to find it's been moved into a more expensive package and you need to upgrade to use it.
Oh, and then there's the annual auto-renew buried in the small print so if you decide to move away from Intercom which we have just decided to do, you'll probably be tied in for longer than you expect.
Pros
The software to be fair is the best integrated product out there if you need live chat, knowledgebases, chatbots, outbound marketing etc., all in the same package. The range of features is VERY comprehensive.
Outbound campaigns are really nice as is the knowledgebase.
Cons
Notifications for incoming chats are poor. If your support team are doing tasks other than sitting on Intercom all day it's easy to miss incoming chats.
The AI bots are more miss than hit in my experience when it comes to suggesting solutions and some of the bot responses are simply bewildering.
- Industry: Information Technology & Services
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Intercom helps customer support teams manage their tickets
Reviewed on 30/5/2022
Intercom helped us control and manage all of our support tickets and also have better queue...
Intercom helped us control and manage all of our support tickets and also have better queue management, including SLA and different prioritization. Intercom has multiple ways of customer service such as sending emails to different types of users, in-app messages, chatbots, and knowledge base suggestions.
It's a good platform considering its price x what it has to offer!
Pros
Intercom is really easy to use as a user but also as an admin. Easy to configure the queue and manage it, using different SLAs for each one!
Cons
It does lack a way to tag the tickets so we can have better metrics! Also, a way to improve chatbots and also better reports on SLA e user metrics. It also misses a way to categorize tickets (question, bug, information, etc) on the basic plan
Alternatives Considered
ZendeskReasons for Switching to Intercom
PriceIntercom FAQs
Below are some frequently asked questions for Intercom.Q. What type of pricing plans does Intercom offer?
Intercom offers the following pricing plans:
- Starting from: US$38.00/month
- Pricing model: Subscription
- Free Trial: Available
Intercom Essential: from $38/month Intercom Pro: from $75/month Intercom Premium: Custom pricing Recommended add-ons: - Custom Bots from $99/mo - Answer Bot from $99/mo - Product Tours from $119/mo - Help Center Articles from $49/mo
Q. Who are the typical users of Intercom?
Intercom has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Intercom support?
Intercom supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish
Q. Does Intercom support mobile devices?
Intercom supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Intercom integrate with?
Intercom integrates with the following applications:
Aircall, AskNicely, Automate.io, ChargeDesk, CloudApp, DataHero, Driftrock, Droplr, Front, Geckoboard, GitHub, Grow, HipChat, Landingi, LeadsBridge, Mailchimp, Marketo Engage, Meta for Business, Microsoft Teams, Mixpanel, Notion, Operations Hub, Privy, Salesforce Sales Cloud, SatisMeter, Segment, Shopify, Slack, Stamplay, Statuspage, Stripe, Survicate, Toky, Tray.io, Trello, Twitter, Wistia, Woopra, WordPress, Zapier, Zendesk
Q. What level of support does Intercom offer?
Intercom offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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