Intercom

The #1-rated Business Messenger for customer relationships.

About Intercom

Intercom is a <b>Conversational Relationship Platform (CRP)</b>.

With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey.

The world's most successful companies, like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging.

Pricing starting from:

US$38.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Intercom

Key benefits of Intercom

  • With automated answers and interactive apps, Intercom’s Business Messenger enables more than just chat, so you and your customers can get things done efficiently.

  • Build segments and trigger-based auto messages, allowing you to increase engagement by 2X and new feature adoption by serving the right messages at the right time.

  • Cut first response times to support questions in half with an end-to-end support solution, and deliver great, real-time customer experiences with live chat.

  • Connect to your existing tech stack with 100+ pre-built apps and integrations, a flexible API and free developer workspaces. Intercom fits neatly into what’s already working for you and your team.

  • With Intercom, you’ll be supported by a dedicated team of sales and support specialists, providing best practices, industry insights, and help scaling your team with Intercom.
  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, Germany, United Kingdom, United States

    Supported Languages

    Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

    Pricing starting from:

    US$38.00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to Intercom

    Images

    Intercom Software - Manage and respond to all conversations from a shared team inbox with notes and live customer profiles
    Intercom Software - Segment customers in order to target the right groups of people with the right messaging, at the right time
    Intercom Software - A/B test messages to continually improve performance
    Intercom Software - Announce new features and products with targeted emails to users
    Intercom Software - View team performance and plan ahead with Intercom reports
    Intercom Software - Modern Messenger
    Intercom Software - Send auto-messages to website visitors
    Intercom Software - Save commonly used replies
    Intercom Software - Suggested Articles
    Intercom Software - Smarter Knowledge Base
    Intercom Software - Smart campaigns for marketing automation
    View 12 more
    Intercom video
    Intercom Software - Manage and respond to all conversations from a shared team inbox with notes and live customer profiles
    Intercom Software - Segment customers in order to target the right groups of people with the right messaging, at the right time
    Intercom Software - A/B test messages to continually improve performance
    Intercom Software - Announce new features and products with targeted emails to users
    Intercom Software - View team performance and plan ahead with Intercom reports
    Intercom Software - Modern Messenger
    Intercom Software - Send auto-messages to website visitors
    Intercom Software - Save commonly used replies
    Intercom Software - Suggested Articles
    Intercom Software - Smarter Knowledge Base
    Intercom Software - Smart campaigns for marketing automation

    Features

    Total features of Intercom: 96

    • @mentions
    • AB Testing
    • AI/Machine Learning
    • API
    • Access Controls/Permissions
    • Activity Tracking
    • Alerts / Escalation
    • Appointment Management
    • Auto-Responders
    • Automated Responses
    • Automated Routing
    • CAN SPAM Compliance
    • CRM
    • Campaign Management
    • Canned Responses
    • Chat/Messaging
    • Chatbot
    • Code-free Development
    • Collaboration Tools
    • Communication Management
    • Contact Database
    • Contact Management
    • Contextual Guidance
    • Conversion Rate Optimisation
    • Customer Database
    • Customer Experience Management
    • Customer History
    • Customer Segmentation
    • Customer Service Analytics
    • Customer Support
    • Customer Surveys
    • Customisable Branding
    • Customisable CTAs
    • Customizable Fields
    • Data Import/Export
    • Drip Campaigns
    • Dynamic Content
    • Email Campaign Management
    • Email Management
    • Email Marketing
    • Engagement Tracking
    • Event Triggered Actions
    • File Sharing
    • For Sales / Marketing
    • Geotargeting
    • Help Desk Management
    • Inbox Management
    • Interaction Tracking
    • Knowledge Base Management
    • Language Detection
    • Lead Capture
    • Lead Database Integration
    • Lead Nurturing
    • Lead Qualification
    • Lead Segmentation
    • Lead Verification/Validation
    • List Management
    • Live Chat
    • Mobile Access
    • Mobile Optimised Emails
    • Multi-Channel Communication
    • Multi-Channel Marketing
    • Multi-Language
    • Natural Language Processing
    • Performance Metrics
    • Pre-Configured Bot
    • Proactive Chat
    • Process/Workflow Automation
    • Prospecting Tools
    • Query Suggestions
    • Queue Management
    • ROI Tracking
    • Real Time Notifications
    • Real-time Consumer-facing Chat
    • Reporting/Analytics
    • Role-Based Permissions
    • Screen Sharing
    • Search/Filter
    • Segmentation
    • Self Service Portal
    • Sentiment Analysis
    • Social Media Integration
    • Spam Blocker
    • Subscriber Management
    • Support Ticket Management
    • Surveys & Feedback
    • Tagging
    • Template Management
    • Third Party Integrations
    • Transcripts/Chat History
    • Transfers/Routing
    • Virtual Assistant
    • WYSIWYG Editor
    • Website Integration
    • Website Visitor Tracking
    • Workflow Management

    Alternatives

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    Drift

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    Help Scout

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    #3 Alternative to Intercom
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    Crisp

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    Reviews

    Overall rating

    4.5 /5
    (826)
    Value for Money
    4.0/5
    Features
    4.3/5
    Ease of Use
    4.4/5
    Customer Support
    4.3/5

    Already have Intercom?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 826
    Brendon M.
    Overall rating
    • Industry: Computer Software
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Highly recommended if you are looking for a tool that you can integrate with other sales and...

    Reviewed on 7/6/2022

    Pros

    Highly recommended for systems and tools integration. If you use other platforms that need lead and sales generation, this might be the one you are looking for.

    Cons

    A little pricy compared to other solutions.

    Graziela S.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 501-1,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Great tool with some improvements needed, but a great ally for support and sales

    Reviewed on 3/6/2022

    INtercom is very nice, their support, account managers super efficient.
    At the same time it has...

    INtercom is very nice, their support, account managers super efficient.
    At the same time it has points for improvement from what I've seen from competitors I still prefer the package offered by Intercom

    Pros

    - Chatbots in code
    - User-friendly when it comes to aesthetics
    - Fast and efficient support
    - It has a learning track which makes it easy for new developers

    Cons

    - Data analysis within the platform is quite poor, which brings the need to cross-check with other tools
    - Exporting data results in lack of standardization
    - Lack of governance to access team settings like macros, for example

    Alternatives Considered

    Zendesk

    Reasons for Switching to Intercom

    I was not in the decision making, I arrived at the company and Intercom was already a hired tool
    Verified Reviewer
    Overall rating
    • Industry: Mining & Metals
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Good entry into chat and support

    Reviewed on 5/5/2022

    Intercom was great! Good was to start out and decide what your business needs, I just wouldn't keep...

    Intercom was great! Good was to start out and decide what your business needs, I just wouldn't keep it once a business scales.

    Pros

    Intercom is simple to use and set up, it is very user-friendly and uncomplicated. It provides and quick, easy and fairly affordable option to provide customer communication, service and sales communications.

    Cons

    When scaling a business and moving into the realm of a more powerful CRM it didn't make sense to use Intercom anymore. There is syncing and integrations available for most platforms but software like Hubspot has the same capabilities as Intercom, in some cases more, and you get a full sync with a contact record.

    Verified Reviewer
    Overall rating
    • Industry: Telecommunications
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Good product let down by atrocious customer support and shady pricing practices

    Reviewed on 8/3/2022

    We've been with Intercom for a number of years and unfortunately the customer service in the last...

    We've been with Intercom for a number of years and unfortunately the customer service in the last 18 months has been atrocious. It's not possible to call anybody... everything is done via chat, which would be fine if they responded in a timely fashion but often it takes weeks to respond and often they'll just go radio silent. The irony.

    Whilst the product is very good, it will get VERY expensive VERY quickly once you start using the whole suite of products. Their constant changing of product names and pricing options is annoying to say the least, particularly when you come to use a feature that was previously within your package only to find it's been moved into a more expensive package and you need to upgrade to use it.

    Oh, and then there's the annual auto-renew buried in the small print so if you decide to move away from Intercom which we have just decided to do, you'll probably be tied in for longer than you expect.

    Pros

    The software to be fair is the best integrated product out there if you need live chat, knowledgebases, chatbots, outbound marketing etc., all in the same package. The range of features is VERY comprehensive.

    Outbound campaigns are really nice as is the knowledgebase.

    Cons

    Notifications for incoming chats are poor. If your support team are doing tasks other than sitting on Intercom all day it's easy to miss incoming chats.

    The AI bots are more miss than hit in my experience when it comes to suggesting solutions and some of the bot responses are simply bewildering.

    Rafaela S.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 501-1,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Intercom helps customer support teams manage their tickets

    Reviewed on 30/5/2022

    Intercom helped us control and manage all of our support tickets and also have better queue...

    Intercom helped us control and manage all of our support tickets and also have better queue management, including SLA and different prioritization. Intercom has multiple ways of customer service such as sending emails to different types of users, in-app messages, chatbots, and knowledge base suggestions.
    It's a good platform considering its price x what it has to offer!

    Pros

    Intercom is really easy to use as a user but also as an admin. Easy to configure the queue and manage it, using different SLAs for each one!

    Cons

    It does lack a way to tag the tickets so we can have better metrics! Also, a way to improve chatbots and also better reports on SLA e user metrics. It also misses a way to categorize tickets (question, bug, information, etc) on the basic plan

    Alternatives Considered

    Zendesk

    Reasons for Switching to Intercom

    Price
    Showing 5 reviews of 826 Read all reviews

    Intercom FAQs

    Below are some frequently asked questions for Intercom.

    Intercom offers the following pricing plans:

    • Starting from: US$38.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Intercom Essential: from $38/month Intercom Pro: from $75/month Intercom Premium: Custom pricing Recommended add-ons: - Custom Bots from $99/mo - Answer Bot from $99/mo - Product Tours from $119/mo - Help Center Articles from $49/mo

    Intercom has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    Intercom supports the following languages:

    Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

    Intercom supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Intercom integrates with the following applications:

    Aircall, AskNicely, Automate.io, ChargeDesk, CloudApp, DataHero, Driftrock, Droplr, Front, Geckoboard, GitHub, Grow, HipChat, Landingi, LeadsBridge, Mailchimp, Marketo Engage, Meta for Business, Microsoft Teams, Mixpanel, Notion, Operations Hub, Privy, Salesforce Sales Cloud, SatisMeter, Segment, Shopify, Slack, Stamplay, Statuspage, Stripe, Survicate, Toky, Tray.io, Trello, Twitter, Wistia, Woopra, WordPress, Zapier, Zendesk

    Intercom offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

    Related categories

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