Domo

Connecting people with the data they need to drive business

4.2 /5 (182 reviews) Write a Review!

Domo Overview

What is Domo?

Domo is a cloud-based business management suite that integrates with multiple data sources, including spreadsheets, databases, social media and any existing cloud-based or on-premise software solution. It is suitable for company sizes ranging from small businesses to large enterprises, and is compatible with Windows or Mac platforms, iPad tablets, and also works on mobile devices.

Domo provides both micro- and macro-level visibility and analysis; from cash balances and top-selling product lines to forecasted revenue by region, marketing return on investment (ROI) by channel, and more. It offers real-time dashboards with data pertaining to multiple business areas and performance metrics (e.g., key performance indicators, ROI, etc.). Domo also offers interactive visualization tools and instant access to company-wide data via a centralized dashboard. Users can filter, combine, and personalize the data they want into one or multiple dashboards.

Domo Overview

Pricing

Starting from
US$83.00/month

Pricing options

Free Trial
Subscription
Value for money

Standard: $83 USD user/month

Professional: $160 USD user/month

Enterprise: $190 USD user/month


Domo Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English, Japanese

Media

Sales screen via mobile
Marketing screen via tablet
Sales screen via laptop
Domo video Domo screenshot: Sales screen via mobile Domo screenshot: Marketing screen via tablet Domo screenshot: Sales screen via laptop

Domo Reviews

Domo Reviews

Overall rating
4.2
/
5
Excellent
88

Very good
64

Average
20

Poor
4

Terrible
6

Value for Money
3.9
Features
4.2
Ease of Use
4.1
Customer Support
4.1
84% recommended this app
Cole G.

The things Domo can do are just astounding

We can see analytics we could never see before. We can understand our business in a way we never could before. We honestly don't know what we'd do without Domo at this point. It's fantastic.


Verified Reviewer

Business Intelligence at the


Brock J.

Domo gives me accurate data

Overall, Domo had played a significant role in helping us report accurate metrics and trends. Our main CRM makes us take multiple steps to find certain metrics. Whereas domo can give us the reports we need with the accurate data in an insightful and helpful way.


Verified Reviewer

There are MUCH better options

I have personal experience with several of Domo's competitors as an analytics consultant. None of the Storage/ETL/BI use cases I can think of would I put domo in my top 3 options. I have found it to be subpar in data warehousing, query editing, and data visualization which from what I can tell is the majority of its functionalities.


Jeremy M.

Good Product but Pricey

While it is a great program for taking data from multiple sources and making useful charts, the cost can be extremely prohibitive. In order for lots of employees to see these charts, they require logins which just keeps the cost going up higher and higher.


Cole G.
Industry: Business Supplies & Equipment
Company size: 51-200 Employees

The things Domo can do are just astounding

Used Daily for 6-12 months
Reviewed on 25/10/2018
Review Source: Capterra

We can see analytics we could never see before. We can understand our business in a way we never could before. We honestly don't know what we'd do without Domo at this point. It's fantastic.

Pros

We were originally looking for dashboard software. Something like Geckoboard, but we wanted something more advanced. We were using multiple tools, and wanted to collect data from them.

We then found Domo. Within days we had integrated our CRM database, Website Analytics, Invoicing database, and Order Processing database. This let us take a look at EVERYTHING. And I mean everything. Things like:

What's the average time between receiving a lead and the rep calling them the first time?
What's the average time between a customer ordering, and reordering?
How many calls have my reps made today? (Updated every 15 minutes!)
What landing pages on my website are receiving the most looks?
How are my google analytic campaigns translating into converted customers?

Cons

It's pricey, but worth it. The biggest thing was the last update they had screwed up some of my reports, and we're still trying to figure out what happened.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Leisure, Travel & Tourism
Company size: 11-50 Employees

Business Intelligence at the

Used Daily for 2+ years
Reviewed on 1/5/2020
Review Source: Capterra

Pros

Domo enables as to give a live 360 degree view on our business and makes data accessible and visible to everyone in the company. It’s not just about visualization of KPIs and other data. You can take the data and turn it into actionable steps. Furthermore, the existing integrations that are available makes it easy to have all our data available in Domo and combine them.
You can still see the start-up mentality and the new features and the speed that they deliver new features and product improvements is amazing.
For us Domo is so much more than just about data - we have it part of our product development process and have a lot of operational processes built on data transformations that we built in Domo.

Cons

DOMO is very costly compared to other BI tools, especially when you want to have separate user accounts for each user and do not share accounts among users. Other than that Domo worked already most of the cons that I had in the beginning.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Brock J.
Industry: Telecommunications
Company size: 501-1,000 Employees

Domo gives me accurate data

Used Daily for 6-12 months
Reviewed on 30/9/2020
Review Source: Capterra

Overall, Domo had played a significant role in helping us report accurate metrics and trends. Our main CRM makes us take multiple steps to find certain metrics. Whereas domo can give us the reports we need with the accurate data in an insightful and helpful way.

Pros

The main reason why we implemented domo was to get more detailed (and inherently accurate) data. It’s giving us insights that’s helping to provide correct coaching for reps, that we couldnt get normally with our standard CRM. If I could pick one thing though that we love domo for, it’s the ability and ease of use to track trends over time. Being able to see changes in things that go month over month (and even year after year) helps us make informed decisions that are in the best interest of our company and sales teams.

Cons

As with a lot of analytics software, the strengths can also be a weakness. Sometimes, there’s so many different ways to access/create the same data or reports, that it can become overwhelming. That being said, most of the people that would use or purchase this software are likely looking for those in-depth types of analytics. So I wouldn’t classify this as a con, but if there is one thing that frustrates me, that’s it.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Management Consulting
Company size: 11-50 Employees

There are MUCH better options

Used Daily for 6-12 months
Reviewed on 27/4/2020
Review Source: Capterra

I have personal experience with several of Domo's competitors as an analytics consultant. None of the Storage/ETL/BI use cases I can think of would I put domo in my top 3 options. I have found it to be subpar in data warehousing, query editing, and data visualization which from what I can tell is the majority of its functionalities.

Pros

This product provides a web-based hub for your data and visuals that centralizes where your team focuses to interact with their data. The ETL tools provide an easy to use low/no code interface to build simple queries.

Cons

Where Domo has removed complication (I assume to ease the use) they have dramatically limited this software capabilities in comparison to competitors.

limitations include:
- No ability to build visuals based on multiple tables
- No ability to build filtering capabilities across tables
- No ability to build relational models with existing tables
- All "scripting" capabilities are glitchy and limited in their capabilities
- Poor/nonexistent version control options
- Compute resources are not brokered well and during high traffic times we can have dataflows run for up to 2 hours

My worst experience with domo was with their customer service/integration team. One of their prebuilt integrations to a popular Web App, which domo is responsible for maintaining and servicing, has never functioned properly with our domo instance. The support case has been open for nearly a month and has just been escalated to someone that appears to know how to read the code I have been sending them to trouble shoot THEIR integration. They have promised resolution timelines twice and are now 2 weeks behind their initial promise.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Jeremy M.
Industry: Education Management
Company size: 501-1,000 Employees

Good Product but Pricey

Used Other for 2+ years
Reviewed on 6/10/2020
Review Source: Capterra

While it is a great program for taking data from multiple sources and making useful charts, the cost can be extremely prohibitive. In order for lots of employees to see these charts, they require logins which just keeps the cost going up higher and higher.

Pros

Reports are beautiful and can be customized in endless ways. Data integrations are numerous and allow companies to bring in data from a wide variety of sources. Data can be combined when otherwise impossible allowing for third party platform data to become more useful and provide further insights.

Cons

Pricing. Domo is very expensive compared to other platforms. Many similar software is out there now and is often times free or much smaller in cost. Domo can be very difficult to learn at first if you are not somewhat familiar with SQL.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

User recommendation
7.8/10
Based on 182 user ratings
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Domo Pricing

Domo Pricing

Starting from
US$83.00/month
Free Trial
Subscription
Value for money

Standard: $83 USD user/month

Professional: $160 USD user/month

Enterprise: $190 USD user/month

Standard: $83 USD user/month

Professional: $160 USD user/month

Enterprise: $190 USD user/month

Value for Money
3.9/5
Based on 182 user ratings
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Domo Features

Domo Features

API
Activity Dashboard
Ad hoc Reporting
Business Analysis
Business Intelligence
Charting
Collaboration Tools
Customisable Reporting
Dashboard Creation
Data Filtering
Data Import/Export
Data Visualisation
Monitoring
Multiple Data Sources
Predictive Analytics
Real Time Analytics
Real Time Data
Reporting & Statistics
Third Party Integration
Visual Analytics
Features
4.2/5
Based on 182 user ratings
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Categories

Additional information for Domo

Additional information for Domo

Key features of Domo

  • Appstore - App bundles designed by 3rd party developers
  • Build your dream dashboard
  • Business Cloud - Connects all of your existing business data
  • Business Cloud - Integrates all existing business data
  • Buzz - Communication & messaging platform
  • Connect all of your existing business data together
  • Get true insights into your business data
  • Project Management - Assign tasks & projects
  • Stay connected anywhere you go

Benefits

Connect to any source of data:
- Spreadsheets
- Cloud-based apps
- On premise
- ERP/data warehouses
- Databases
- Social media

Collaborate with the team:
- Use Buzz to send and discuss important data
- Assign projects & tasks to different team members

Domo FAQs

Domo FAQs

Below are some frequently asked questions for Domo.

Q. What type of pricing plans does Domo offer?

Domo offers the following pricing plans:

Starting from: US$83.00/month

Pricing model: Subscription

Free Trial: Available

Standard: $83 USD user/month Professional: $160 USD user/month Enterprise: $190 USD user/month

Q. What are the main features of Domo?

Domo offers the following features:

  • Appstore - App bundles designed by 3rd party developers
  • Build your dream dashboard
  • Business Cloud - Connects all of your existing business data
  • Business Cloud - Integrates all existing business data
  • Buzz - Communication & messaging platform
  • Connect all of your existing business data together
  • Get true insights into your business data
  • Project Management - Assign tasks & projects
  • Stay connected anywhere you go

Q. Who are the typical users of Domo?

Domo has the following typical customers:

Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does Domo support?

Domo supports the following languages:

English, Japanese

Q. What type of pricing plans does Domo offer?

Domo has the following pricing plans:

Subscription

Q. Does Domo support mobile devices?

Domo supports the following devices:

Android, iPhone, iPad

Q. What other apps does Domo integrate with?

Domo integrates with the following applications:

Dialpad Talk, Dropbox Business, Emma, Khoros Marketing, NetBase, Procore, SalesExec, Skyword, Smartsheet, Sprinklr

Q. What level of support does Domo offer?

Domo offers the following support options:

Online Support, Knowledge Base, Phone Support, Forum, Video Tutorials, FAQs