Brevo
About Brevo
Brevo is a CRM and email marketing solution that helps businesses:
- Run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads
- Trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs
- Automate marketing activities to deliver the right message at the right time, and efficiently manage your audience
- Reduce the number of marketing and sales apps and get a full view of customer interactions with tools that talk to each other
- Engage customers in real-time and reply to FAQs 24/7 with live chat and chatbot
- Track leads, automate tasks, and schedule meetings with the Brevo Sales Platform
- Connect the eCommerce store to track web sales and use retention analysis to improve marketing strategy.
- Talk to customers anytime, anywhere with Brevo’s cloud-based phone system
Key benefits of Brevo
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Reviews
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- Industry: Internet
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best free email plan for small businesses
Reviewed on 25/1/2025
Pros
It is easy to use. For me being an early stage startup founder with less financial resources it was great to use the free plan. I must say i researched the internet for best free plan in email marketing tools and nobody beats Brevo in this forte.
Cons
I am pleased with their industry standard and competitive strategy.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy customer for 3 years now!
Reviewed on 1/3/2025
It was clear to me as Business-Owner that E-Mail-Marketing is a neccessary tool! After researching...
It was clear to me as Business-Owner that E-Mail-Marketing is a neccessary tool! After researching the market I got the recommendation to Brevo by a business-friend. I mad a trial-run with the software, easy to do, with the "free plan" from Brevo. Step by step I got deeper into the possibilities and I'm still finding out new things. And along ever step I felt, that the developers carefully design that toll for the optimal user of a Business-Owner that has not much time left and likes it easy to use.
The start was easy enough! I use it regularly. I'm happy to have Brevo what was for me in comparison to user Tools much more intuitiv.
I can recommend Brevo myself now, because of the great support (works very good), the easy forms and the good analysing tools.
Pros
The most about Brevo I like the easy way to build up a Form for Newsletter entries and make a quick landingpage out of it. For many things it is the first best way to make it easy before you design a landing-page for longer purpuse.
Cons
In some parts it could be easier. I would like to edit the Double-OPt-In-Side with one klick in another tap, while I'm creating a Form.
Reasons for Switching to Brevo
handling, intuitional plattform, allover offer- Industry: Airlines/Aviation
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good customer service
Reviewed on 14/2/2025
But customer service was really helpful, and were replying very fast.
But customer service was really helpful, and were replying very fast.
Pros
Starting using Bevo was easy from importing contacts to designing.
Cons
A little hard on rules, fast on suspension.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Brevo Has Simplified My Business Communcation!
Reviewed on 17/12/2024
Very positive for the most part. I had a brief issue with my account being suspended after sending...
Very positive for the most part. I had a brief issue with my account being suspended after sending my first campaign. However, once I clarified how my contacts were gathered and explained the nature of my business, everything was understood and I haven't had an issue with suspension since.
Pros
This platform allows me to send my business correspondace freely without any interferance. It allows me to quickly schedule campaigns and target groups.
Cons
I think the email designer could be a little more user friendly. I find that it glitches and freezes frequently. I also feel like that designer is rigid and doesn't allow for completely free design abilities.
Alternatives Considered
MailchimpReasons for Choosing Brevo
I was using the free version of MailerLite for a long time but as my contact list grew, I outgrew the free plan. Unfortunately, I was unable to afford the upgraded plan as their pricing is astronomically high. So, I tried Mailjet instead, however they took my money and then shut down my ability to send. I clarified how contacts were gathered (including showing them my 2-step verification system to guarantee active and legitimate contacts) but they refused to reinstate me. They claimed they didn't believe select contacts were legit and insisted I delete over 300 emails because they "didn't like them". When I refused to delete legit contacts (and was able to prove that all 300 people signed up for my emails), they continued to say I was the only way my account would be reinstated. So, I filed a dispute with my bank over the charge and came to Brevo instead. After that fiasco, I heaved a sigh of relief with Brevo’s service.Reasons for Switching to Brevo
Mailchimp is too expensive for a small business.- Industry: Music
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
great pricing, fast support
Reviewed on 28/1/2025
I will continue to use Brevo for the foreseeable future.
I will continue to use Brevo for the foreseeable future.
Pros
Brevo offers really good pricing. Their customer service team replies quickly. I've tried many different platforms over the years and I am happiest with Brevo.
Cons
Their platform is mostly intuitive / user-friendly, but there are a couple things could be even more so. No doubt they'll continue to perfect their functions.
Alternatives Considered
Constant ContactReasons for Choosing Brevo
I migrated from FanBridge to ConvertKit which became expensive and cumbersome. Then I switched to SendInBlue which became Brevo.Switched From
KitReasons for Switching to Brevo
ConvertKit, constantcontact, Mailchimp. Brevo has better pricing for my needs, which are to manage large email lists, but to campaigns infrequently.Brevo FAQs
Below are some frequently asked questions for Brevo.Q. What type of pricing plans does Brevo offer?
Brevo offers the following pricing plans:
- Starting from: €19.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Brevo pricing is based on the number of email messages sent, rather than the number of contacts you keep in your account. Try Brevo with a free account and send up to 9,000 emails per month (300 emails per day). As your business grows, you can upgrade to a plan that meets your needs without breaking the bank! Marketing Platform Free: $0/month Starter: $9/month Business: $18/month Enterprise: Custom Quote Available Conversations Platform Free: $0/month Pro: $15/month Sales Platform Free: $0/month Pro: $12/month Customer Data Platform: Custom Quote Available
Q. Who are the typical users of Brevo?
Brevo has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Brevo support?
Brevo supports the following languages:
English, French, German, Italian, Portuguese, Spanish
Q. Does Brevo support mobile devices?
Brevo supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Brevo integrate with?
Brevo integrates with the following applications:
ActiveCampaign, Adobe Commerce, BigCommerce, Bouncer, Convertful, Drupal, Elementor, Eventbrite, Everwin CXM, Freshdesk, GRC Contact, Getsitecontrol, Google Ads, Google Analytics 360, Google Sheets, Gravity Forms, HubSpot CRM, Hyperise, Intercom, Jimdo, Joomla, LeadSync, MailOptin, MailPoet, Microsoft Outlook, Mixpanel, NiftyImages, Ninja Forms, Nosto, Onvocado, OptinMonster, Outfunnel, PayPal, Personizely, Pipedrive, Poptin, PrestaShop, Privy, Salesforce Marketing Cloud, Shopify, Shopware, Streak, Stripe, Stripo.email, SugarCRM, Sumo, TOPOL, Thrive Leads, Typeform, Unbounce, Wisepops, Wix, WooCommerce, WordPress, Wufoo, Zapier, Zendesk Suite, Zenkit
Q. What level of support does Brevo offer?
Brevo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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