Simpro
About Simpro
Simpro is a cloud-based job management software designed for trade contractors that assists with quoting multi-stage projects, managing inventory, communicating with technicians, and any other areas of workflow. Simpro provides a streamlined platform to address pressing challenges all while helping users manage productivity and optimize profits.
Simpro assists field service professionals with workflow management. Key features include customer support, online help guides, in-depth implementation and training, and consistent software updates that are tailored to customers’ needs. Additionally, Simpro connects with QuickBooks and Xero for streamlined accounting and job management.
Key benefits of Simpro
•The tool helps optimize billable hours with automated tasks for dispatching, scheduling, inventory management, and more.
•Businesses can track multi-stage projects from start to finish and gain vital visibility into business status and financials with detailed reports.
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Reviews
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- Industry: Public Safety
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best overall Service/Project Software on the Market
Reviewed on 4/1/2019
It has saved us money overall by bringing all employees into the same software program eliminating...
It has saved us money overall by bringing all employees into the same software program eliminating unnecessary phone calls and conversations internally to determine job status, order status, etc. Customer service is amazing from the training, hand holding during implementation and customer support after the sale. simPRO believes in relationships with their clients. They don't sell you then disappear.
Pros
simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments. It even tracks field personnel time. This allowed us to cancel several other software programs that we were using and got everybody on the same page saving time which saves money.
Cons
It takes some time to learn all the nuances of the program to become fluent in "simPROese".
Response from Simpro Software
Hi there Lori. Great to hear feedback from you, and to hear that you, and your business, are happy with the service that we provide. As always, if you require ongoing support with simPRO¿s solutions, we encourage you to contact your local Support Team to voice your feedback so we can assist. For our contact details, follow this link and scroll to the bottom of the page for our contact information across the globe: http://helpguide.simprogroup.com/Content/Welcome.htm From Team simPRO
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
SimPRO and ProSec Integration
Reviewed on 10/10/2019
SimPRO is a great tool to use for the type of business we operate. It helps us manage material and...
SimPRO is a great tool to use for the type of business we operate. It helps us manage material and labor costs very effectively. Once you are properly trained and understand how the system works, preparing quotes is quick and the documents are professional looking.
Pros
Job costing is an important concern for us and SimPRO does an excellent job of tracking job costs. We are hoping for continual development in the ease of use for tracking labor and time on the job, but overall, SimPRO does a great job of job cost management.
Cons
Seems clunky and non-intuitive at first and training from SimPRO after the initial roll out is not complimentary and quite costly. Also, there are some features that I wish could be improved, such as contract / agreement integration and a more intuitive way to find / locate jobs on the fly using the mobile app. I am looking forward to the rollout of the new SimPRO Mobile app, which may address the later concern.
Alternatives Considered
RazorSyncReasons for Switching to Simpro
Several reasons... SimPROs offices are local for us. Also, we liked the job costing capability that it has. Good people that are responsive to calls and offer help to simple issues over the phone.Response from Simpro Software
Hi Robert, thanks for your feedback. We're glad that simPRO has helped your business with job costing. Regarding searching for jobs, the new simPRO Mobile app not only eases tracking of labor time, but it also allows users to search for jobs that are scheduled or assigned to you and all pending and progress jobs. Check out this page for more details: https://www.simpro.us/solutions/simpro-mobile.
We also appreciate your feedback on the initial implementation and training. We understand it's a time and financial commitment. Because simPRO touches every area of your business, allowing 4-5 days of training means we can work through your unique workflow to customize the content to specifically align with your business goals. We ensure everyone on your team understands how to get the most from simPRO, so you can get up and running as quickly as possible.
Best, Team simPRO
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Look for a better company
Reviewed on 14/7/2023
Sorry, but this company is out for money, not the customer. We went with them because they sounded...
Sorry, but this company is out for money, not the customer. We went with them because they sounded good, but after four months, we needed help to get it online. They cram train in an all-day session, and the platform was built in Australia, so the vocabulary is quite different. We decided that it wasn't for us.And This is where it gets to be a problem you have to sign up for a year contract, and even if it does not work for you, you'll pay for that year. In other words, there is no guarantee if you are not happy with it, tough luck, you'll pay for it, and way.When it talks 6 to 9 months to get the platform up and working, that is a problem, and then you have a problem with their platform, and it will not work.Their response is you have a year contract. We don't care if you can't use it. You have a contract for a year.I can only say one thing don't go with these guys there in it to make their money any way they canThere are other companies out there. Just careful
Pros
There are none to talk about. Their just a lousy company
Cons
When it talks 6 to 9 months to get the platform up and working, that is a problem, and then you have a problem with their platform, and it is not going to work.
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Job management system
Reviewed on 1/3/2022
When you pay for training, they are great and very helpful.
When you pay for training, they are great and very helpful.
Pros
We have used Simpro for over 4 years, and we never loose a job! No more paper work, loosing jobs and jobs to be invoiced. Everything is tracked. Our techs use the app and update all parts and labour straight away. It's saved us so much time
Cons
Intergration with Xero is getting better.
Response from Simpro Software
Hi there Njela, thank you so much for your insight! We are thrilled to hear that simPRO has saved your team time, and reduced paperwork. That is what we love to hear! It is feedback like this that inspires our team to constantly improve our software. We are looking forward to supporting your business growth!
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Right From the Beginning!
Reviewed on 12/9/2019
As I said above, we were one of the first Canadian users - and simPRO did not yet have it's US...
As I said above, we were one of the first Canadian users - and simPRO did not yet have it's US presence. They were so accommodating - they would come in to work early and catch us at the end of our days. Even with the time difference, they did everything in their power to make our implementation go smoothly. And immediately after we went live, they were attentive to our change requests.
Pros
simPRO Enterprise is functional! And improving all the time. It's quick to load and easy to navigate. Now, this may be because we were one of the first to use it in Canada, but the level of customer service and attention to the users requests throughout our set up and subsequent upgrades has been amazing.
Cons
I would say, it has a learning curve - but if your implementation team are on the ball - you'll be ok!
Response from Simpro Software
Hello Nicola! Thanks for your review. We're so glad to hear that our Implementation Consultants were able to get your business up and running smoothly on simPRO. If you ever need additional help in simPRO, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com.
Best, Team simPRO
Simpro FAQs
Below are some frequently asked questions for Simpro.Q. What type of pricing plans does Simpro offer?
Simpro offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Q. Who are the typical users of Simpro?
Simpro has the following typical customers:
11–50, 51–200, 201–500
Q. What languages does Simpro support?
Simpro supports the following languages:
Dutch, English
Q. Does Simpro support mobile devices?
Simpro supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Simpro integrate with?
Simpro integrates with the following applications:
Asana, Certifi, ClockShark, Dropbox Dash for Business, Encircle, EzzyBills, FlatRateNOW, Gmail, Google Calendar, Google Drive, Groundplan, HubSpot CRM, Integration Fox, Lentune, Link4, MYOB Business, Mailchimp, Microsoft Outlook, NetSuite, Oncord, OneDrive, Paycepaid, PlanSwift, Podium, Podium, PropertyMe, QuickBooks Online, QuickBooks Online Advanced, QuickBooks Time, Safetyminder, Salesforce B2B Commerce, Shopify, Shout About Us, Square Payments, Stripe, SyncEzy, SyncHub, Talk 5, TradeLink, Tugger, Wink Reports, Xero, Zapier, Zoho CRM, Zoho Desk, betterbunch, zzBots
Q. What level of support does Simpro offer?
Simpro offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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Field Service Management Software
