About simPRO
simPRO is a powerful job management software solution created by trade contractors, for trade contractors. If your business struggles with quoting multi-stage projects, managing inventory, communicating with technicians, or any other areas of your workflow, simPRO provides a streamlined platform to address your pressing challenges all while helping you increase productivity and profits.
More than 150,000 field service professionals in the commercial and residential spaces trust simPRO for workflow management. simPRO combines cloud-based software for the office with mobile apps for technicians for superior office to field connectivity.
simPRO is a top-rated choice in the field service industry due to easily-accessible customer support, online help guides, in-depth implementation and training, and consistent software updates that are tailored to customers’ needs. Additionally, simPRO connects with QuickBooks and Xero for streamlined accounting and job management.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to simPRO
Key benefits of simPRO
simPRO has many features to simplify your workflow:
- Increase billable hours with automated tasks for dispatching, scheduling, inventory management, and more
- Track your multi-stage projects from start to finish
- Connect office operations with work in the field with simPRO Mobile
- Gain vital visibility into business status and financials with detailed reports
Devices
Business size
Markets
Australia, Canada, United Kingdom, Ireland, Isle of Man, Jersey, New Zealand, United States and 3 others
Supported Languages
English, Spanish
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to simPRO
Images
Features
Total features of simPRO: 177
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Automated Quoting
- Automated Scheduling
- Automatic Backup
- Barcoding/RFID
- Bid Management
- Billing & Invoicing
- Bills of Material
- Budgeting/Forecasting
- Calendar Management
- Calibration Management
- Cataloguing/Categorisation
- Change Order Management
- Check-in/Check-out
- Chemical Management
- Client Management
- Client Portal
- Collaboration Tools
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Configurable Workflow
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Cost Database
- Cost Estimating
- Cost Tracking
- Cost-to-Completion Tracking
- Credit Card Management
- Credit Card Processing
- Customer Database
- Customer History
- Customer Management
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Data Import/Export
- Data Synchronisation
- Data Visualisation
- Discount Management
- Dispatch Management
- Document Imaging
- Document Storage
- Drag & Drop
- Electronic Payments
- Electronic Signature
- Email Management
- Employee Management
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Expense Tracking
- Facility Scheduling
- File Storage
- Financial Analysis
- Financing Management
- Fitting Management
- Fixed Asset Management
- For Commercial and/or Industrial Electrical Contractors
- For General Contractors
- For HVAC Companies
- For Plumbing Industry
- For Schools
- Forecasting
- Forms Management
- GPS
- Geographic Maps
- Geolocation
- Historical Reporting
- Inspection Management
- Interaction Tracking
- Inventory Control
- Inventory Management
- Inventory Optimisation
- Inventory Tracking
- Invoice Management
- Invoice Processing
- Item Management
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Key & Lock Management
- Kitting
- Labor Cost Reporting
- Labor Rates
- Lead Management
- Location Tracking
- Maintenance Management
- Maintenance Scheduling
- Map Creation
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Signature Capture
- Multi-Channel Management
- Multi-Location
- Multiple Projects
- Multiple User Accounts
- Offline Access
- Online Time Clock
- Order Management
- Overrun Reporting
- Payment Collection in the Field
- Payment Processing
- Percent-Complete Tracking
- Prebuilt Assembly
- Predictive Maintenance
- Preventive Maintenance
- Pricing Management
- Product Identification
- Production Cost Tracking
- Progress Reports
- Project Billing
- Project Estimating
- Project Management
- Project Time Tracking
- Projections
- Purchase Order Management
- QM/ABPro Interface
- QuickBooks Integration
- Quotes/Estimates
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Recurring Appointments
- Recurring Tasks
- Recurring/Subscription Billing
- Reminders
- Reorder Management
- Reporting & Statistics
- Reporting/Analytics
- Residential Properties
- Role-Based Permissions
- Room Scheduling
- Route Optimisation
- Routing
- SMS Messaging
- Scheduling
- Search/Filter
- Serial Number Tracking
- Service History
- Spatial Analysis
- Status Tracking
- Subcontractor Management
- Supplier Management
- Takeoff
- Task Management
- Task Scheduling
- Technician Management
- Third Party Integrations
- Time & Expense Tracking
- Time Tracking
- Timesheet Management
- User Management
- Vendor Management
- Warehouse Management
- Warranty Tracking
- Work History
- Work Order Creation
- Work Order Management
Alternatives
FieldEdge
Tigerpaw Software
Tradify
ConnectWise Manage
Reviews
Already have simPRO?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!- Industry: Public Safety
- Company size: 11-50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best overall Service/Project Software on the Market
Reviewed on 4/1/2019
It has saved us money overall by bringing all employees into the same software program eliminating...
It has saved us money overall by bringing all employees into the same software program eliminating unnecessary phone calls and conversations internally to determine job status, order status, etc. Customer service is amazing from the training, hand holding during implementation and customer support after the sale. simPRO believes in relationships with their clients. They don't sell you then disappear.
Pros
simPRO allowed us to bring all of our employees together into one software package from lead to quote to job management to invoicing and receiving payments. It even tracks field personnel time. This allowed us to cancel several other software programs that we were using and got everybody on the same page saving time which saves money.
Cons
It takes some time to learn all the nuances of the program to become fluent in "simPROese".
Response from simPRO Software
Hi there Lori. Great to hear feedback from you, and to hear that you, and your business, are happy with the service that we provide. As always, if you require ongoing support with simPRO¿s solutions, we encourage you to contact your local Support Team to voice your feedback so we can assist. For our contact details, follow this link and scroll to the bottom of the page for our contact information across the globe: http://helpguide.simprogroup.com/Content/Welcome.htm From Team simPRO
- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Robust and intuitive field management software
Reviewed on 14/10/2019
Overall, this has been an amazing experience for us. The software feels like just what the doctor...
Overall, this has been an amazing experience for us. The software feels like just what the doctor ordered and we are very happy with the choice. The simPRO team has been rock solid, supportive, knowledgeable, and fun to work with from day 1.
Pros
When it comes to field service management this is custom software which is hard to beat. simPRO is bringing a new level and caliber of organization and efficiency to our business and we are still implementing all that it offers. Our field techs now have vastly more relevant information at their fingertips than ever before which is empowering them to be more productive, efficient, and professional.
Cons
There are a few confusing aspects of the contacts database and how it relates and connects to jobs, quotes, customers, etc. There are a number of static fields which do not populate from the existing customer database when it seems they should. For instance, if we have an existing contact, we can not simply lookup and connect it to a site contact or invoice contact without some hoops and hurdles.
Reasons for Choosing simPRO
ZohoCRM and Quickbooks were not providing the solutions appropriate to our business. We were in need of field management software which was cloud based and highly mobile. Neither ZohoCRM or Quickbooks could provide the kind of detailed information needed by our field techs to be efficient and provide accurate reporting and job costing.Switched From
Zoho CRMReasons for Switching to simPRO
simPRO had the right balance of features and an intuitive interface that seemed best suited to our needs. Also, the level of support, knowledge, documentation, and professionalism was/is impressive. Because they are specialized in field service, they know the solutions businesses like ours need first hand--and this shows as soon as you begin to interact with their team.Response from simPRO Software
Hi Rob, thanks for taking the time to review simPRO! We're glad to hear that simPRO is helping your business become more organized and efficient.
We encourage you to submit your ideas in regards to the contacts database to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features. If you need any other assistance, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources.
Best, Team simPRO
- Industry: Electrical/Electronic Manufacturing
- Company size: 2-10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
You will be sold a dream
Reviewed on 28/7/2021
If you are a small business without several administration staff DO NOT PURCHASE this product....
If you are a small business without several administration staff DO NOT PURCHASE this product. Their sales people will sell you a dream and promise you the world. When it comes down to the training and implementation ( Which for me was a contractor, not a Simpro employee ) you will quickly watch the promised features and dreams fall away in front of your eyes. My trainer, who I admit was great, did mention that Simpro sales people had been promising things that weren't able to be met by the trainers.
If you are a small contractor looking to make the step into a software package, I would highly recommend Fergus or Tradify. They lack a few features but believe me, they will out perform Simpro 10x in ease of use, layout and cost.
Pros
There are some good features to this software, and on paper it works amazingly.
A few stand out features for me are:
- Inventory management
- Asset Management
- Would be great for large scale project management
- Integration
Cons
- Complications with the app syncing. The app will not automatically refresh itself so every-time there is a change you will need to have all your staff update their app
- Expense, be prepared for implementation to cost thousands of dollars.
- Overall SMUG (Im right you're wrong) attitude you will receive from many of their staff
- Their timesheet functionality is poor, they tell you you can use these start stop timers in the app and how good they are. When you use them it overlaps time in the time sheet rendering in inaccurate and unusable. Good luck getting the tech support team to spend time with you to figure it out. They will quickly find a way to blame you for the issue and move on.
- Many of the great features do not operate smoothly, you will need someone in your office to constantly monitor everything.
Reasons for Choosing simPRO
Fergus is a small team with limited resources so their R&D is slow. Fergus is an amazing app with really friendly staff however Simpro sold me a dream and I took the bait. Simpro does have may featuresSwitched From
FergusReasons for Switching to simPRO
Simpro has more features and more integration options- Industry: Security & Investigations
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
SimPRO and ProSec Integration
Reviewed on 10/10/2019
SimPRO is a great tool to use for the type of business we operate. It helps us manage material and...
SimPRO is a great tool to use for the type of business we operate. It helps us manage material and labor costs very effectively. Once you are properly trained and understand how the system works, preparing quotes is quick and the documents are professional looking.
Pros
Job costing is an important concern for us and SimPRO does an excellent job of tracking job costs. We are hoping for continual development in the ease of use for tracking labor and time on the job, but overall, SimPRO does a great job of job cost management.
Cons
Seems clunky and non-intuitive at first and training from SimPRO after the initial roll out is not complimentary and quite costly. Also, there are some features that I wish could be improved, such as contract / agreement integration and a more intuitive way to find / locate jobs on the fly using the mobile app. I am looking forward to the rollout of the new SimPRO Mobile app, which may address the later concern.
Alternatives Considered
RazorSyncReasons for Switching to simPRO
Several reasons... SimPROs offices are local for us. Also, we liked the job costing capability that it has. Good people that are responsive to calls and offer help to simple issues over the phone.Response from simPRO Software
Hi Robert, thanks for your feedback. We're glad that simPRO has helped your business with job costing. Regarding searching for jobs, the new simPRO Mobile app not only eases tracking of labor time, but it also allows users to search for jobs that are scheduled or assigned to you and all pending and progress jobs. Check out this page for more details: https://www.simpro.us/solutions/simpro-mobile.
We also appreciate your feedback on the initial implementation and training. We understand it's a time and financial commitment. Because simPRO touches every area of your business, allowing 4-5 days of training means we can work through your unique workflow to customize the content to specifically align with your business goals. We ensure everyone on your team understands how to get the most from simPRO, so you can get up and running as quickly as possible.
Best, Team simPRO
- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
simPRO works well for our us
Reviewed on 10/10/2019
The software has really improved the overall functionality of our business as a whole. There are...
The software has really improved the overall functionality of our business as a whole. There are flaws in the simPRO Enterprise software... but I would still say that it is the best software for our business, that I could see. We tried many other software packages... and none of them had as many features and worked as well with our workflow.
Pros
The workflow in simPRO is quite comprehensive and yet logical. We love the ability to turn a lead into a quote... then track it into a job, and to an invoice and payment. The fact that our staff can login to the software anywhere in the world makes working on the road so easy.
Quoting in simPRO can be easy and straightforward when the software is set up properly.
The simPRO Mobile App is logical and easy for our technicians to add time and materials to in the field. The ability to easily add photos and attachments to the job is a nice feature. Also, tracking asset information and test readings is another great feature.
Invoicing is logical and fairly easy. Taking payments and giving credit memos is also very easy to do.
Inventory management, purchase orders, vendor receipts and vendor invoices are all handled quite well. We struggle keeping up with our vendor receipts, but we like the workflow.
We also like the project management aspect of the software.
Cons
Learning the software was hard for a lot of our employees. Although the software is logical, it's not always straightforward to do certain tasks. Because simPRO is such a global software, certain features do not always translate to Canadian business practice.
We find the inventory management part of the software to be a little overwhelming.... and adding/removing parts on work orders can be hard.
Alternatives Considered
FieldAware, Jobber, mHelpDesk, FieldEdge, ServiceTitan, ServiceTrade and JobLogicReasons for Choosing simPRO
We need a cloud based software that was easier for us to schedule. We also needed a software that worked seamlessly with Quickbooks. simPRO works very well with Quickbooks Enterprise after some initial setup work.Reasons for Switching to simPRO
The simPRO workflow seemed the most logical and ultimately checked off the most "boxes" from a features standpoint.Response from simPRO Software
Hi Joel, thanks for your review! We're happy to hear that simPRO has helped your business in so many areas of your workflow. If you ever run into any issues or need help with any simPRO features, visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to contact Customer Support or to access our Help Guide resources.
Best, Team simPRO
simPRO FAQs
Below are some frequently asked questions for simPRO.Q. What type of pricing plans does simPRO offer?
simPRO offers the following pricing plans:
- Starting from:
- Free Trial: Not Available
NZ pricing, exc GST. Does not include implementation & training.
Q. Who are the typical users of simPRO?
simPRO has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does simPRO support?
simPRO supports the following languages:
English, Spanish
Q. Does simPRO support mobile devices?
simPRO supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does simPRO integrate with?
simPRO integrates with the following applications:
Google Calendar, MYOB Business, Microsoft Outlook, QuickBooks Online Advanced, Quickbooks Online, Square Payments, Xero, Zapier
Q. What level of support does simPRO offer?
simPRO offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for simPRO.
- Residential Construction Estimating
- GIS
- Field Service Management
- Business Process Management
- Enterprise Resource Planning
- Facility Management
- Maintenance Management
- Service Dispatch
- Workflow Management
- Business Management
- Field Activity Management
- HVAC
- Inventory Control
- Plumbing
- Electrical Contractor
- Contractor Management
