ServiceNow
About ServiceNow
ServiceNow is a platform-as-a-service provider of IT service applications. The company provide a range of pre-built ITSM products to automate and manage numerous IT enterprise services. Using the single software you can automate process and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery and IT governance, among others. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards.
ServiceNow offers a wide selection of integrated IT service management tools and applications, each with multiple feature-sets and capabilities. ServiceNow offers a service automation platform to tailor existing applications, share information among applications or build custom applications. There is also a ServiceWatch product that helps to discover and map relationships between IT components and incidents, with dashboards giving real-time insight into the health of the business services. ServiceNow Discovery can be used to identify IP-enabled configuration items (CIs), map their interdependencies and export the data to the ServiceNow Configuration Management Database.
ServiceNow Express is the ITSM product for companies of all sizes and includes a range of features. The solution delivers end-to-end incident management with visual taskboards and tickets, priority setting, and asset and configuration monitoring. You can also generate reports on all business KPIs and metrics through dashboards, graphs and charts.
ServiceNow IT Service Automation Applications include asset management, change and release management, configuration management, incident, IT cost, and problem management, and a service catalog. ServiceNow Service Catalog helps to improve the customer experience by providing a customer-facing storefront for users to access self-help, submit IT requests, log issues and track progress.
Key benefits of ServiceNow
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- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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- Value for Money
- Ease of Use
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- Likelihood to recommend 9.0 /10
IT management tool
Reviewed on 21/1/2025
We are using this product to manage tickets , incidents . Handing all the tickets and it basically...
We are using this product to manage tickets , incidents . Handing all the tickets and it basically give a centralized view of all the incidents and timely alerts to configure the things.
Pros
Easy handling and tracking of raised tickets , incidents.
Very well maintained and customied dashboard for notifications , alerts and information.
Setup , deployment and third party integrations are simple and a minute job.
Cons
This includes a lot of features that require an ample amount of time to understand and proper expertise is needed to customize configurations.
Complex to understand licenses and although its simple but looks outdated.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
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- Likelihood to recommend 9.0 /10
Service now Ticketing tool
Reviewed on 8/12/2024
Pros
we can manage incident, task and create change.
Cons
service now Root ticket will create multiple task
Alternatives Considered
JiraReasons for Switching to ServiceNow
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
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- Likelihood to recommend 2.0 /10
Bloated and unintuitive.
Reviewed on 15/5/2025
Overall the software is a jack of all trades but master of none.
Overall the software is a jack of all trades but master of none.
Pros
The UI is generally quick to respond to input. If I search for a ticket or create a ticket the results are shown very quickly.
Cons
The UI is bloated and unintuitive. There are so many features within the
UI but it's hard to navigate. Even using the search seems like it won't find certain things. The links are long guids and hard for humans to understand vs something like jira. A change request for example, the change request has an ID such as [sensitive content hidden] but the link is a long string of numbers.
- Industry: Government Administration
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
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- Value for Money
- Ease of Use
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- Likelihood to recommend 10.0 /10
ServiceNow review
Reviewed on 23/11/2025
The user interface was excellent and navigating the softwas was very interesting and user ...
The user interface was excellent and navigating the softwas was very interesting and user friendly. With all processes very secured
Pros
Great value for money and good customer support which helped with improvement and efficiency of our processes
Cons
Bugs and issues was difficult to resolve as it requires reaching out to customer support all the time
- Industry: Research
- Company size: 2–10 Employees
- Used Daily for 2+ years
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- Likelihood to recommend 10.0 /10
One-stop shop for service desk-style IT system-of-record
Reviewed on 22/5/2025
Satisfied with the product as it is a truly one-stop shop for service desk-style support and for IT...
Satisfied with the product as it is a truly one-stop shop for service desk-style support and for IT system-of-record. It is possible to use this to track licenses as well as hardware. Makes it easy to locate resources that are on the ground on a per-user basis as well, so it helps for risk management in various ways.
Pros
This platform handles the complete ITSM service cycle and enables exporting of information. There is a big number of modules one can add to the platform, including software and hardware inventory, business applications, application services, among many others.
Cons
When there is a need to upgrade versions, the existing version needs to be frozen temporarily, but these upgrades are scheduled during holidays or yearly shutdown.
ServiceNow FAQs
Below are some frequently asked questions for ServiceNow.Q. What type of pricing plans does ServiceNow offer?
ServiceNow offers the following pricing plans:
- Starting from: US$100.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information
Q. Who are the typical users of ServiceNow?
ServiceNow has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ServiceNow support?
ServiceNow supports the following languages:
Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish
Q. Does ServiceNow support mobile devices?
ServiceNow supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ServiceNow integrate with?
ServiceNow integrates with the following applications:
3CLogic, AlertOps, Apiiro, Apizee, Apptio Platform, Aria Platform, Armis, BeyondTrust Remote Support, BigID, Bitbucket, Bright Pattern, CG4 Asset Tracking System, CareAR, Checkmarx One, Coda, Cofense PhishMe, ControlUp Edge DX, CrowdStrike, CyCognito, CyberArk Endpoint Privilege Manager, DeepL Pro, DomainTools, Dynatrace, EclecticIQ Suite, Email Tracking for ServiceNow, Expertflow Contact Center, Fairmarkit, Five9, GitHub, GoSign, IBM Instana, IBM Z, IFTTT, Iru, Itential Automation Platform, JIRA Service Management, Lacework, LogMeIn Rescue, LogMeIn Resolve, LogicMonitor, ManageEngine Endpoint Central, ManageEngine Remote Access Plus, Metrikus, Microsoft 365, Microsoft Entra ID, Microsoft SharePoint, NetBrain, Netskope Active Platform, New Relic, NinjaOne, Nipper, ODBC Driver for ServiceNow, ONEiO, Obsidian, Okta, OpenFin, OpenLM, OpsRamp, Ordr, PagerDuty, Pentaho, Ping Identity, Power BI Connector for ServiceNow, Quality Clouds, Qualys Cloud Platform, Rubrik, SAP S/4HANA Cloud, SailPoint, Salesforce Marketing Cloud, ScienceLogic, Secureworks, Sepio, Silverfort, Slack, Smartling, Snyk, Splunk Enterprise, Squadcast, Tableau, Tableau Connector for ServiceNow, Talend Data Integrity and Data Governance, Tanium Threat Response, TeamViewer, TeamViewer DEX, TeamViewer Frontline, Teramind, Terraform, The Anomali Platform, Utelogy, VBrick, VMware Aria, Vectra AI Platform, Webex Suite, Whispir, Workato, Zapier, ZeroFOX, enosiX, strongDM, xMatters
Q. What level of support does ServiceNow offer?
ServiceNow offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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