Slack
About Slack
Slack is a workplace communication tool that connects users with the people and tools they work with everyday, no matter where they are or what they do. Teams in Slack work together in channels that can be organized by project, department, office location, or anything else, really. This makes it easy for users to follow the topics that are important to them. Public channels are open to anyone on the team so marketing can see what designers are working on, sales can see what’s on the product team’s roadmap, and new hires can easily get up to speed instead of starting with an empty email inbox.
Slack connects to the tools and services that businesses already use and centralizes the notifications, files, and data from hundreds of different applications. This means no more searching through emails for that one follow-up, constantly switching between different tabs and dashboards, or juggling dozens of tools - each with their own login. Slack helps teams work smarter by providing all of the information and context needed to make effective decisions quickly.
Everything shared in Slack is automatically indexed and archived so that companies can create a comprehensive knowledge base with zero effort, simply by working in Slack. And, Slack’s search makes it easy find the information users need, whenever they need it.
Key benefits of Slack
Slack surveyed thousands of Team Owners and Admins to see how Slack helps their teams work. The average team using Slack sees:
These findings have both tangible and intangible benefits for any business. Fewer meetings, reply-all email threads, and lengthy conference calls means teams can work smarter and be more productive. Additionally, this helps teams feel more connected and engaged at work.
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Reviews
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- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Implementing Slack at work was an absolute decision
Reviewed on 9/10/2020
We implement slack for inter-office communications. Slack made the communication possible and...
We implement slack for inter-office communications. Slack made the communication possible and managing workflows was a lot easier. We often use slack for real-time messaging not, particularly for archives. Overall, slack has enhanced our business productivity, collaboration between project teams, and managed to provide streamlined communication.
Pros
Slack was easy to use and implement at work. The web version of slack works completely fine. The slack interface is streamlined and ideal for business communication. We are able to replace emails at work and use communication on slack, which is quick and easy for project teams. The most significant thing I loved about Slack is, it can be integrated with other productivity, communication, and collaboration tools to make the work more streamlined and can be an optimum choice for automation and scripting.
Cons
The only downside to this application is its pricing. The standard plans lack most of the important features, so we thought of upgrading to Plus. Since the price is based on per person per month, we found the pricing for Plus too high. So, we had expected if the price could be pay-per-module, but that can’t be helped either.
Alternatives Considered
monday.comReasons for Choosing Slack
Salesforce has lot of complexities at work and all we need is an easy and efficient tool to beat the performance. And we found Slack worthy of it.Switched From
Salesforce Sales CloudReasons for Switching to Slack
Slack is easy to use and implement at work. Well, it has ability to integrate with lots of apps, and outruns all other alternative applications in performance.- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Slack is a game changer.
Reviewed on 8/8/2024
I have been using it for years and would not trade it for anything. It helps us run our company...
I have been using it for years and would not trade it for anything. It helps us run our company better and it is essential in taking care of our teams.
Pros
Slack is a great communication tool in the work place. It is easy to upload video and pictures. The different channels you can create are amazing as well.
Cons
I wish you could remove someone from your slack account from your phone easier. You could do it, but it difficult to do. You usually just have to do it on a desktop.
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
Slack is essentially advanced texting for business users
Reviewed on 9/7/2020
I started using Slack because my client required it. I find that it cuts down on my email...
I started using Slack because my client required it. I find that it cuts down on my email dependence but I'm often frustrated when attempting to compose a message without standard elements such as tables, inline images, etcetrera.
Pros
I like the ability to stay in touch with our users via whatever device I'm currently using. For example, I can respond from my home computer, tablet, work computer or via my phone.
I especially like the ability to be notified of a new message via my phone where I can read the message on the phone but can step over to my laptop to reply.
I also appreciate the ability to add an email thread to a Slack Channel by simply adding a slack email address (each channel has a unique email address) to the CC field when I reply.
Cons
The biggest con for me is the extremely limited amount of formatting available to Slack messages. I can make a font bold and add links to files/images but I really miss the rich text features many similar apps provide.
It's also frustrating to need to keep typing adding the user name(s) when I'm responding to a message. I'm assuming that this is by design but it would really be nice to be able to "Reply All" to a conversation thread.
The desktop Slack application (running on Windows 10 Pro) has a "clunky" feel to it. It's written with a framework that allows the Slack developers to write HTML and JavaScript code that is essentially compiled into a Windows application and it definitely shows. Something as simple as selecting text is counter-intuitive (until you realize that it's essentially a web page mascaraing as a Windows application.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Review on Slack
Reviewed on 18/6/2024
It's been a good experience. Can't complain about much.
It's been a good experience. Can't complain about much.
Pros
It's a very user-friendly interface. Communication sent out in real time.
Cons
I don't like the fact I don't get notifications often for when someone messages me directly on Slack. Wish the platform could do more than just communication.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Strong points but staying behind supporting fun/direct interactions
Reviewed on 7/8/2024
It is reliable, consistent but not so "fun", the company I worked for has started to use Gather to...
It is reliable, consistent but not so "fun", the company I worked for has started to use Gather to make our home office interactions feel more personal. As you need to move to another person's desk and interact with them or see if they are talking to someone else. In slack you can see they are in a huddle or busy with a Google Meet but when off you can chat with them but need to wait for that person to read you and answer instead of just being able to talk to to them without "ringing".
Pros
I can set up channels that will remain fixed instead of chats that get lost in between all the chats. I like that I can star chats and channels to reach them easily.
Cons
When I start a huddle, the call window gets lost or is small, and when I make it wider, it doesn't pop up immediately in the front and I have to look for it between all my open windows. Also, I didn't get the lists feature , I have no idea what is the value of it for me as a product manager that uses Jira.
Slack FAQs
Below are some frequently asked questions for Slack.Q. What type of pricing plans does Slack offer?
Slack offers the following pricing plans:
- Starting from: US$8.75/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Slack is available across three premium tiers with pricing based per user per month, outlined below: Pro Plan: $7.25/user/month (billed annually) or $8.75/user/month (billed monthly) Business Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly) Enterprise Grid: contact Slack for custom pricing details
Q. Who are the typical users of Slack?
Slack has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Slack support?
Slack supports the following languages:
English, French, German, Japanese, Spanish
Q. Does Slack support mobile devices?
Slack supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Slack integrate with?
Slack integrates with the following applications:
5pm, Aha!, Airbrake, Aircall, Airtable, Amplitude, Any.do, AppSignal, Asana, Assembla, Automile, Azendoo, Azuqua, AzureDesk, Baremetrics, Beanstalk, Betterworks, BigTime, Bitbucket, Bitium, Blitz, BlueJeans Meetings, Bonusly, Boundary, Box, Brand24, Breezy, BugSnag, CATS, Calamari, CallPage, Callmaker, Cayzu, Centrify Identity Service, Chartbeat, CheckMarket, Checkfront, CircleCI, Clari, ClearSlide, Clearlogin, ClickMeeting, ClockIt, Continu, Copper, Crashlytics, Databox, Datadog, Desk.com, Dropbox Business, Dropbox Sign, Egnyte, Emburse Abacus, Envoy, Favro, Flow, FlowVella, Freshdesk, Freshservice, Front, Geekbot, GetResponse, GitHub, GoCo, GoTo Meeting, Google Drive, Greenhouse, Groove, HaloPSA, HappyFox Chat, HappyFox Help Desk, Help Scout, Hive, Hoopla, Hootsuite, HotGloo, HubSpot Marketing Hub, IFTTT, ITM Platform, Insightly, Intercom, Intervals, Jira, Kixie PowerCall, Kudos, Kyber, LeadDyno, Lessonly, Lever, Librato, LiveAgent, Localize, Locowise, Lucidchart, Lucidpress, MVISION Cloud, Mailchimp, Mailjet, MeisterTask, Mention, Microsoft Teams, Microsoft To Do, Mingle, Miro, Nagios XI, New Relic, Notion, Okta, OneDrive, OpsGenie, Ortto, Ottspotta, PagerDuty, Papertrail, PayPal, Pingdom, Pivotal Tracker, PractiTest, Procurify, ProdPad, ProductPlan, Pulseway, Quip, Qwilr, Rainforest, Ranktab, Raven Tools, Raygun, Re:amaze, Recruitee, Redbooth, Repuso, Roadmap, Rollbar, Sage HR, Salesforce Sales Cloud, SatisMeter, SendPulse, Sentry, Setmore, Sisense, Small Improvements, Smooch, SnapComms, SolarWinds Service Desk, Spinify, Staff Squared, Stripe, SupportBee, SurveyMonkey, TINT, Talkdesk, Time Doctor, TimeCamp, Todoist, Toggl Plan, Trakstar Hire, Trello, TriNet Zenefits, TrueSight Pulse, Twine, Twitter/X, UpKeep, UpRaise, Userlike, Usersnap, VibeCatch, Vigil, WebHR, Webex Suite, Wishpond, Woopra, WorkRamp, XM for Strategy & Research, Xplenty Data Integration Service, Zapier, Zendesk Suite, Zoho Billing, Zoho Books, Zoho Expense, Zoho Inventory, Zoho Invoice, Zoho Projects, Zoom Workplace, absence.io, smartQ, truDigital
Q. What level of support does Slack offer?
Slack offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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