About DEAR

Cin7 Core, formally known as DEAR, is an app that makes enterprise-level inventory management, manufacturing, sales integration, reporting, and automation accessible to all businesses.

Leverage the power of multi-module inventory management software to keep the moving parts of your business all in one location. Automate time-consuming tasks, whether you are in retail, wholesale or manufacturing. Achieve complete visibility of sales across all channels. Integrations with online stores and shipping platforms help you reach more customers and increase sales.

Everything is in one system at a fraction of the cost of ERPs.

Pricing starting from:

US$325.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of DEAR

  • Powerful order management:
    DEAR by Cin7 acts as a central order management system and lets users achieve complete visibility of sales across all channels (retail, wholesale and ecommerce) and track customer orders from quote to fulfilment (pick, pack, shipment) and invoicing.

  • Inventory management:
    With inventory being the main asset it is important to know what is in stock, on order, allocated to a customer or running low. In DEAR by Cin7, users can conveniently set automatic stock reorder points, perform stock adjustments and stay on top of all stock movements in their business.

  • DEAR by Cin7 uses actual accounting costing methods FIFO and FEFO for true cost calculations when users buy, sell or manufacture. Variations of the costing methods cater for inventory with serial/batch numbers as well as expiry dates allowing users to store unique items and giving the ability to subsequently track the sale of inventory to specific end customers.

  • eCommerce Integrations:
    DEAR by Cin7 supports all major ecommerce sale channels, shipment services and POS e.g. Square, Amazon, Fulfilment by Amazon, Shopify, WooCommerce, Shipstation, Vend, Floship and more.

    Our integrations with online stores and shipping platforms help users reach their customers and increase exposure and sales. Users can easily add new platforms to their sales strategy and use DEAR by Cin7 as a central point for managing all orders, payments and shipment information for multiple sales channels.

  • Manufacturing:
    Accurately tracking the costs of raw materials, labour and overheads through the production process will help users formulate the right pricing strategy for their products and ensure they are never operating at a loss. In DEAR by Cin7 this can be managed via the Bill of Materials functionality.
    Users can easily estimate the cost of manufacturing and availability of raw materials within the Production module. Check the maximum quantity users are able to manufacture along with the relevant costs and automatically order missing components. Auto-assemblies and kits are also available for the management of bundles.
    Our Disassembly module lets users break down items into smaller components and takes the pain out of unit conversions.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Andorra, United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla , Albania, Armenia, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, St Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, St Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, St Helena, Slovenia, Svalbard & Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, St Vincent & the Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, Vietnam, Vanuatu, Wallis & Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

    Supported Languages

    Chinese, English, Traditional Chinese

    Pricing starting from:

    US$325.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    DEAR Software - Dashboard
    DEAR Software - Products
    DEAR Software - DEAR B2B
    DEAR Software - DEAR POS
    DEAR Software - Scheduler
    DEAR Software - DEAR Integrations
    View 7 more
    DEAR video
    DEAR Software - Dashboard
    DEAR Software - Products
    DEAR Software - DEAR B2B
    DEAR Software - DEAR POS
    DEAR Software - Scheduler
    DEAR Software - DEAR Integrations

    Features

    Total features of DEAR: 148

    • 3PL Management
    • API
    • Access Controls/Permissions
    • Accounting
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Audit Trail
    • Automatic Billing
    • Backorder Management
    • Barcode Printing
    • Barcode Recognition
    • Barcode/Ticket Scanning
    • Barcoding/RFID
    • Billing & Invoicing
    • Bills of Material
    • Budgeting/Forecasting
    • CRM
    • Cataloguing/Categorisation
    • Channel Management
    • Commission Management
    • Contact Database
    • Core Accounting
    • Cost Tracking
    • Credit Card Processing
    • Customer Accounts
    • Customer Database
    • Customer History
    • Customisable Branding
    • Customisable Reports
    • Customisable Templates
    • Data Import/Export
    • Data Synchronisation
    • Discount Management
    • Distribution Management
    • Document Management
    • Document Storage
    • ERP
    • Electronic Payments
    • Email Marketing
    • Estimating
    • Expense Claims
    • Expense Tracking
    • Financial Analysis
    • Financial Management
    • Financial Reporting
    • Fixed Asset Management
    • For Retail
    • For Small Businesses
    • Forecasting
    • Gift Card Management
    • Income & Balance Sheet
    • Integrated Business Operations
    • Inventory Auditing
    • Inventory Control
    • Inventory Management
    • Inventory Optimisation
    • Inventory Replenishment
    • Inventory Tracking
    • Invoice Creation
    • Invoice Management
    • Invoice Processing
    • Item Management
    • Job Costing
    • Kitting
    • Labeling
    • Loyalty Program
    • MES
    • Manufacturing Inventory Management
    • Material Requirements Planning
    • Merchandise Management
    • Mobile Access
    • Mobile Commerce
    • Multi-Channel Management
    • Multi-Channel Marketing
    • Multi-Currency
    • Multi-Location
    • Multi-Store
    • Offline Access
    • Order Entry
    • Order Fulfillment
    • Order Management
    • Order Processing
    • Order Tracking
    • Payment Processing
    • Planning Tools
    • Point of Sale (POS)
    • Product Catalogue
    • Product Configurator
    • Product Data Management
    • Product Identification
    • Product Lifecycle Management
    • Production Management
    • Production Scheduling
    • Production Tracking
    • Projections
    • Purchase Order Management
    • Purchasing & Receiving
    • Quality Control
    • Quality Management
    • Quotes/Estimates
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Order Entry
    • Real Time Reporting
    • Real Time Synchronisation
    • Real-time Updates
    • Recall Management
    • Receipt Management
    • Receiving/Putaway Management
    • Recipe Management
    • Recurring Orders
    • Remote Access/Control
    • Reorder Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Requisition Management
    • Restaurant POS
    • Retail Inventory Management
    • Retail POS
    • Returns Management
    • SKU/UPC Codes
    • Sales Orders
    • Sales Reports
    • Sales Tax Management
    • Sales Trend Analysis
    • Search/Filter
    • Serial Number Tracking
    • Shipping Labels
    • Spend Management
    • Status Tracking
    • Stock Management
    • Supplier Management
    • Supply Chain Management
    • Tax Management
    • Template Management
    • Templates
    • Third Party Integrations
    • Traceability
    • Traceback & Traceforward
    • Transaction History
    • Vendor Managed Inventory
    • Warehouse Management
    • Work Order Management
    • Workflow Management
    • eCommerce Management

    Alternatives

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    Unleashed is a web-based system designed for businesses to manage their stock levels and inventory.

    SOS Inventory

    4.4
    #2 Alternative to DEAR
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    Skubana

    4.8
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    Reviews

    Overall rating

    4.3 /5
    (330)
    Value for Money
    4.3/5
    Features
    4.2/5
    Ease of Use
    4.1/5
    Customer Support
    4.3/5

    Already have DEAR?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 330
    Bob
    Overall rating
    • Industry: Consumer Goods
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    DEAR Inventory Helping us Grow

    Reviewed on 17/11/2017

    Pros

    We've been using the DEAR system for quite a while now and I must say I couldn't be any happier. It was a seamless transition from our old system, and I especially appreciate how well DEAR integrates with our accounting software. This makes everyone's work a whole lot easier. I have contacted support on several occasions with questions that I had, and I always received a quick, thorough, and very helpful response. We manufacture our products as well wholesale and retail them with an online store, and everything works so well together with DEAR that it really helps us focus on building our business rather than focusing our attention on trying to keep up with inventory and ordering. I would highly recommend DEAR systems to anyone looking for a new inventory management system.

    -Bob Weiss

    Cons

    One thing that would be useful would be to be able to call for customer service. We have used customer service email on several occasions, and have always had a pretty quick response, however, if we have a pressing issue, it would be nice to have a number to call and someone to talk with.

    Response from DEAR Systems Limited

    Dear Bob,

    Thank you for your review. Happy to hear everything is going well.

    Regarding the calls we have a booking service on our website where you can schedule in a time convenient for you to speak to a representative. They are free and are accessible to all our customers. Follow this link to book a call https://dearsystems.youcanbook.me/index.jsp

    Best Regards
    DEAR Team

    Heather
    Overall rating
    • Industry: Building Materials
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    DEAR is Perfect for the Growing Business

    Reviewed on 1/2/2022

    I worked with [SENSITIVE CONTENT] in the OnBoarding team and he was awesome! My implementation took...

    I worked with [SENSITIVE CONTENT] in the OnBoarding team and he was awesome! My implementation took a VERY LONG time due to our business being so busy. He was so patient and would contact me every 3 weeks or so to see how things were progressing. He took so much time to go over the product with me and my coworkers multiple times. He answered MANY LONG emails from me with tons of questions. He was always pleasant, happy, so helpful, and in my opinion the greatest secret weapon that DEAR has!! Now that my implementation is complete (thanks to him) I feel like I have lost a friend. He has assured me that the Support team are just as awesome and helpful as he has been - but I don't believe anyone will ever be as amazing as [SENSITIVE CONTENT] was! Thanks [SENSITIVE CONTENT]!!

    Pros

    I LOVE the fact that I can invoice before receiving the inventory physically. We work with an overseas company and their business practice is to invoice once the product leaves their hands, however accepting their invoice made my inventory way off in QBO. So glad to be able to maintain what the true physical inventory is and not have to try to keep up with the travelling inventory too.

    Cons

    The feature I would like the least is the CRM. I was really hoping that it would work for our sales team and that they would be able to have access to the inventory information easily. However, the CRM lacked a lot of the capabilities that our sales managers were looking for to help with managing their teams.

    Adam
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Can't Keep Up and Help is Slow and Unspcialised

    Reviewed on 24/11/2019

    Frustrating, unsatisfying and I have real worries about the ability for the software to keep up...

    Frustrating, unsatisfying and I have real worries about the ability for the software to keep up with my business as it grows

    We have encountered issues with apps/software due to our large influx of traffic and orders in a short period of time (we receive 50% of our monthly sales in a few hours) but they have provided solutions (for instance SLoyalty provides us with increased bandwidth during the busy 3-4 hours of the month and we have avoided all issues) - can this be done with DEAR? We can provide you with data on the exact time, traffic numbers, units sold for the time. We need a solution to this!!

    We are happy to pay more money for this, I just cant run my company with a concern that our inventory system cant keep up with our demand!

    Pros

    Quite easy to implement
    Syncs nicely with our current cloud based software
    Interesting/complex reporting

    Cons

    The over promising, and under delivering of the software. simply, it doesn't do what it claims!

    The inventory is not live with Shopify (during launches there is always a lag, causing major headaches for our team and requires a lot of manual adjustments) - we were promised that based on our volume this would not happen, but it does. And it happens every month, for the past 18+ months

    Inability to get the specialist help when we need it. We are always given help by a customer service member, not a technician, which slows down our ability to fix the problem. I understand that you need to protect the technicians time from dealing with simple problems, but we do not receive prompt service or the respect that we know what we are talking about!

    We need a quicker escalation procedure to get help more urgently

    Technicians only work from the afternoon (we are located in Melbourne) so when urgency issues crop up in the morning, we have to wait most of the working day to fix them

    b2b portal is not very robust, we have had a lot of issues with this

    the fixed provided by DEAR are not log term fixes, they don't fix the root of the problem, but fix it for the moment, but then issues crop up again and we are in the same position.

    Response from DEAR Systems

    Hello Adam,

    Thank you for your valuable feedback. We have taken your feedback and improved our Shopify integration. We can now handle large volume of orders (including Shopify Plus accounts) & we have rolled out a new functionality called "Shopify Order Import Retry". Occasionally, during order syncing from Spotify, some sales are not created on the DEAR end. Previously there was no way for a DEAR user to be notified of these failed orders. DEAR developers have now implemented an auto-retry function for sales orders which have not been created in DEAR but are valid sales orders on Shopify (https://dearsystems.com/new-release-12th-april-2020-)

    Recently we have done a lot of improvement on the B2B section. You can read more about it & some of the latest releases we have done by visiting our release note section (https://dearsystems.com/release-notes/)

    Best Regards,
    DEAR Team

    Arlan
    Overall rating
    • Industry: Accounting
    • Company size: 501-1,000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Economical Cloud-based Inventory Solution

    Reviewed on 19/11/2022

    It greatly improves our clients warehouse management. DEAR continuously improves their features...

    It greatly improves our clients warehouse management. DEAR continuously improves their features which widens their capability to handle different types of retail and manufacturing companies.

    Pros

    DEAR's user interface is easy to use and follow. All the processes (Purchase Order, Inventory Maintenance, and Sales Order) are pretty straight forward. And it integrates to most of the e-commerce platform in the market which makes the whole business cycle almost automated.

    Cons

    DEAR's functionality is limited. It can process all Purchases, Inventory Management, and Sales Orders based on how it is structured in DEAR. There is no to minimal customization that can be done.

    Ben
    Overall rating
    • Industry: Food & Beverages
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    What a relief

    Reviewed on 29/3/2021

    DEAR Systems is everything I wanted Unleashed and MRP Easy to be. Its flexible to use, has ongoing...

    DEAR Systems is everything I wanted Unleashed and MRP Easy to be. Its flexible to use, has ongoing gold standard support at no extra cost, has a great looking interface and has very customisable membership extras.

    I clearly cant talk more highly about DEAR and its because I had such a lousy time with the others.

    Pros

    Best support I have ever had with any business software. The live chat is full of highly experienced operators who respond very quickly to get you back on track.
    Very fast and easy to understand onboarding. Much less help needed than others.
    The video tutorials are excellent.
    The interface is modern looking.
    The process from CO to MO is visual and easy to follow.
    The Automation option is worth every dollar.

    Cons

    Not enough Business intelligence information.
    Not enough visual information in reporting like graphs and tables. There is a taste of it in the dashboard but thats the extent of it.
    B2B Portal needs the option to pick what products certain groups of stores get to see vs others.

    Showing 5 reviews of 330 Read all reviews

    DEAR FAQs

    Below are some frequently asked questions for DEAR.

    DEAR offers the following pricing plans:

    $325/month - Standard Plan $550/month - Retailing Plan $650/month - Manufacturing Plan 14-day free trial

    DEAR has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    DEAR supports the following languages:

    Chinese, English, Traditional Chinese

    DEAR supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    DEAR integrates with the following applications:

    Authorize.Net, Avalara, BigCommerce, CROSSFIRE, Capsule, Crossfire, Easy Insight, EzzyBills, Handshake, Handshake, HubSpot CRM, Inventory Planner, Lokad, LoyaltyLion, Magento Marketplace, PayPal, PencilPay, Pepperi, Pinch, Prospect CRM, Quickbooks Online, Salpo CRM, ShipStation, Shippit, Shiptheory, Shopify, Square Point of Sale, Starshipit, StockTrim, Stripe, Vend, WooCommerce, Xero, Zapier

    DEAR offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

    Related categories

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