About DEAR Systems

DEAR Inventory is a cloud-based, inventory and order management application for SMBs which offers a complete back end management solution with purchasing, sales, warehouse management, light manufacturing features as well as shipping, ecommerce and payment gateway integrations.

DEAR Inventory aims to help small to medium business owners take control over inventory and order management while streamlining, automating and simplifying all daily operations.

DEAR has wide applications in various industries by businesses of various sizes. Retailers, wholesalers, manufacturers and ecommerce operators are the broad categories of DEAR Inventory users. Some businesses utilise DEAR for simple inventory management needs while others rely on DEAR to meet compliance requirements imposed by their industry, for example food manufacturers need DEAR for lot traceability and expiry date capabilities.

Pricing starting from:

US$325.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of DEAR Systems

  • Powerful order management:
    DEAR acts as a central order management system and lets users achieve complete visibility of sales across all channels (retail, wholesale and ecommerce) and track customer orders from quote to fulfilment (pick, pack, shipment) and invoicing.

  • Inventory management:
    With inventory being the main asset it is important to know what is in stock, on order, allocated to a customer or running low. In DEAR users can conveniently set automatic stock reorder points, perform stock adjustments and stay on top of all stock movements in their business.

  • DEAR uses actual accounting costing methods FIFO and FEFO for true cost calculations when users buy, sell or manufacture. Variations of the costing methods cater for inventory with serial/batch numbers as well as expiry dates allowing users to store unique items and giving the ability to subsequently track the sale of inventory to specific end customers.

  • eCommerce Integrations:
    DEAR supports all major ecommerce sale channels, shipment services and POS e.g. Square, Amazon, Fulfilment by Amazon, Shopify, WooCommerce, Shipstation, Vend, Floship and more.
    Our integrations with online stores and shipping platforms help users reach their customers and increase exposure and sales. Users can easily add new platforms to their sales strategy and use DEAR Inventory as a central point for managing all orders, payments and shipment information for multiple sales channels.

  • Manufacturing:
    Accurately tracking the costs of raw materials, labour and overheads through the production process will help users formulate the right pricing strategy for their products and ensure they are never operating at a loss. In DEAR this can be managed via the Bill of Materials functionality.
    Users can easily estimate the cost of manufacturing and availability of raw materials within the Production module. Check the maximum quantity users are able to manufacture along with the relevant costs and automatically order missing components. Auto-assemblies and kits are also available for the management of bundles.
    Our Disassembly module lets users break down items into smaller components and takes the pain out of unit conversions.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Andorra, United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla , Albania, Armenia, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St. Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St. Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, St. Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, St. Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, St. Helena, Slovenia, Svalbard & Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, St. Vincent & Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, Vietnam, Vanuatu, Wallis & Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

    Supported Languages

    Chinese, English, Traditional Chinese

    Pricing starting from:

    US$325.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    DEAR Systems Software - Dashboard
    DEAR Systems Software - Products
    DEAR Systems Software - DEAR B2B
    DEAR Systems Software - DEAR POS
    DEAR Systems Software - Scheduler
    DEAR Systems Software - DEAR Integrations
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    DEAR Systems video
    DEAR Systems Software - Dashboard
    DEAR Systems Software - Products
    DEAR Systems Software - DEAR B2B
    DEAR Systems Software - DEAR POS
    DEAR Systems Software - Scheduler
    DEAR Systems Software - DEAR Integrations

    Features

    Total features of DEAR Systems: 153

    • 3PL Management
    • API
    • Access Controls/Permissions
    • Accounting
    • Accounting Integration
    • Accounts Payable
    • Accounts Receivable
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Audit Trail
    • Automatic Billing
    • Backorder Management
    • Bank Reconciliation
    • Barcode / Ticket Scanning
    • Barcode Printing
    • Barcode Recognition
    • Barcoding/RFID
    • Billing & Invoicing
    • Bills of Material
    • Budgeting/Forecasting
    • CRM
    • Cataloguing/Categorisation
    • Channel Management
    • Commission Management
    • Contact Database
    • Core Accounting
    • Cost Tracking
    • Credit Card Processing
    • Customer Accounts
    • Customer Database
    • Customer History
    • Customisable Branding
    • Customisable Reports
    • Customisable Templates
    • Data Import/Export
    • Data Synchronisation
    • Discount Management
    • Distribution Management
    • Document Management
    • Document Storage
    • ERP
    • Electronic Payments
    • Email Marketing
    • Estimating
    • Expense Claims
    • Expense Tracking
    • Financial Analysis
    • Financial Management
    • Financial Reporting
    • Fixed Asset Management
    • For Retail
    • For Small Businesses
    • Forecasting
    • General Ledger
    • Gift Card Management
    • Income & Balance Sheet
    • Integrated Business Operations
    • Inventory Auditing
    • Inventory Control
    • Inventory Management
    • Inventory Optimisation
    • Inventory Replenishment
    • Inventory Tracking
    • Invoice Creation
    • Invoice Management
    • Invoice Processing
    • Item Management
    • Job Costing
    • Kitting
    • Labeling
    • Loyalty Program
    • MES
    • Manufacturing Inventory Management
    • Material Requirements Planning
    • Merchandise Management
    • Mobile Access
    • Mobile App
    • Mobile Commerce
    • Multi-Channel Management
    • Multi-Channel Marketing
    • Multi-Currency
    • Multi-Location
    • Multi-Store
    • Offline Access
    • Order Entry
    • Order Fulfillment
    • Order Management
    • Order Processing
    • Order Tracking
    • Payment Processing
    • Planning Tools
    • Point of Sale (POS)
    • Product Catalogue
    • Product Configurator
    • Product Data Management
    • Product Identification
    • Product Lifecycle Management
    • Production Management
    • Production Scheduling
    • Production Tracking
    • Projections
    • Purchase Order Management
    • Purchasing & Receiving
    • Quality Control
    • Quality Management
    • Quotes/Estimates
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Order Entry
    • Real Time Reporting
    • Real Time Synchronisation
    • Real-time Updates
    • Recall Management
    • Receipt Management
    • Receiving/Putaway Management
    • Recipe Management
    • Recurring Orders
    • Remote Access/Control
    • Reorder Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Requisition Management
    • Restaurant POS
    • Retail Inventory Management
    • Retail POS
    • Returns Management
    • SKU/UPC Codes
    • Sales Orders
    • Sales Reports
    • Sales Tax Management
    • Sales Trend Analysis
    • Search/Filter
    • Serial Number Tracking
    • Shipping Labels
    • Spend Management
    • Status Tracking
    • Stock Management
    • Supplier Management
    • Supply Chain Management
    • Tax Management
    • Template Management
    • Templates
    • Third Party Integrations
    • Traceability
    • Traceback & Traceforward
    • Transaction History
    • Vendor Managed Inventory
    • Warehouse Management
    • Work Order Management
    • Workflow Management
    • eCommerce Management

    Alternatives

    Cin7

    4.3
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    Unleashed

    4.5
    #2 Alternative to DEAR Systems
    Unleashed is a web-based system designed for businesses to manage their stock levels and inventory.

    NetSuite

    4.1
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    NetSuite provides organizations with an integrated system of cloud applications that helps them run their business....

    Katana Manufacturing ERP

    4.7
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    Manufacturing ERP that gives you a live look at your business. Real-time master planning allows you to prioritize sales...

    Reviews

    Overall rating

    4.3 /5
    (296)
    Value for Money
    4.3/5
    Features
    4.2/5
    Ease of Use
    4.1/5
    Customer Support
    4.3/5

    Already have DEAR Systems?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 296
    Robert
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    IntegrationKings review of Dear Systems

    Reviewed on 2/4/2021

    A great overall platform for anyone selling products in the market that wants to control their...

    A great overall platform for anyone selling products in the market that wants to control their Inventory correctly and the workflows in relation to an Inventory business. Also from an accounting background it is a full end-to-end solution in relation to ensuring the accounting is 100% correct in the business.

    Pros

    The features we like most about Dear Systems and so do the clients we work with are:
    - Integrations around stock control and sales workflows with Woo Commerce and Shopify.
    - Complete bi-directional integration with Xero and QBooks Online.
    - Love the fact that we can do Supplier Deposits and Customer Deposits, tracking them correctly within the accounting system.
    - Also the fact that we can do multi-level Build of Materials for manufacturing clients and then sell via multiple of sales channel.

    Cons

    The features we least like most about Dear Systems:
    - Reporting in the platform takes abit to set-up and ensure you are getting the reporting you want out of the system.
    - Would like to see more integrations over time into the core platform overall as well.

    Alternatives Considered

    Cin7 and Unleashed

    Reasons for Choosing DEAR Systems

    Wanted better integration overall with the accounting within the business and in some cases wanted to move away from their old clunky ERP platform that was running their business still from a server.

    Reasons for Switching to DEAR Systems

    Better integration overall in relation to the accounting workflows with Xero, plus a very good Partner network and team to work with internally.
    Heather
    Overall rating
    • Industry: Building Materials
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    DEAR is Perfect for the Growing Business

    Reviewed on 1/2/2022

    I worked with [SENSITIVE CONTENT] in the OnBoarding team and he was awesome! My implementation took...

    I worked with [SENSITIVE CONTENT] in the OnBoarding team and he was awesome! My implementation took a VERY LONG time due to our business being so busy. He was so patient and would contact me every 3 weeks or so to see how things were progressing. He took so much time to go over the product with me and my coworkers multiple times. He answered MANY LONG emails from me with tons of questions. He was always pleasant, happy, so helpful, and in my opinion the greatest secret weapon that DEAR has!! Now that my implementation is complete (thanks to him) I feel like I have lost a friend. He has assured me that the Support team are just as awesome and helpful as he has been - but I don't believe anyone will ever be as amazing as [SENSITIVE CONTENT] was! Thanks [SENSITIVE CONTENT]!!

    Pros

    I LOVE the fact that I can invoice before receiving the inventory physically. We work with an overseas company and their business practice is to invoice once the product leaves their hands, however accepting their invoice made my inventory way off in QBO. So glad to be able to maintain what the true physical inventory is and not have to try to keep up with the travelling inventory too.

    Cons

    The feature I would like the least is the CRM. I was really hoping that it would work for our sales team and that they would be able to have access to the inventory information easily. However, the CRM lacked a lot of the capabilities that our sales managers were looking for to help with managing their teams.

    Magnus
    Overall rating
    • Industry: Wholesale
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Support sucks

    Reviewed on 15/8/2022

    The support is terrible. You keep getting links sent to you that takes you in circles. Would have...

    The support is terrible. You keep getting links sent to you that takes you in circles. Would have been far more efficient to charge a fee and sort the problem out.

    Pros

    B2B integrates with the stock/accounting

    Cons

    The support is really inefficient. I contact support as I don’t have the tech capabilities to sort my issue out. Charge me a fee get it sorted and we all move on. No it takes me days to resolve an issue and hours waisted with support staff

    Jeff
    Overall rating
    • Industry: Machinery
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    A lot of promises for things that don't actually work

    Reviewed on 6/9/2022

    The support is a complete joke. A bunch of remote people searching for answers on the fly in a...

    The support is a complete joke. A bunch of remote people searching for answers on the fly in a knowledge base. They mentioned they have a lot of turnover, which is a recipe for disaster in any support division.

    Pros

    It's fine for managing inventory, but not much more useful than a spreadsheet

    Cons

    They promised Hubspot integration, and none of it works. It's a known issue, but they don't seem to know how to resolve it. And they have a strict no refund policy, so we were sold something that doesn't do what they say it will. Most companies give a refund for products that don't work as promised. Not DEAR

    Anton
    Overall rating
    • Industry: Cosmetics
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    DEAR Systems step to the future!

    Reviewed on 6/6/2022

    Still getting used to the DEAR system, however, if compare with other inventory systems we used...

    Still getting used to the DEAR system, however, if compare with other inventory systems we used before, I must say DEAR is the answer, so far very happy! It’s all there, just need a bit of time to learn how to navigate around. Selling on Amazon & eBay? No problem..... (once everything is set up correctly) DEAR will do all your daily routine for you. Using an eCommerce website (in our case it's WooCommerce), it’s all there! We are still in process of integration/switching from Quickbooks desktop however, after only 1 month of using DEAR (plenty of step by step, how to use information online and very straightforward YouTube videos, which will answer most of your questions (how to?) on daily routine of most of the businesses. Special thank you to the support team, for being very helpful, straight to the point answers with plenty of information provided to understand and learn ….. bravo!

    Pros

    Xero & Dear system user (new user experience).
    Everything you need to manage warehouse inventory!
    Detailed Inventory information, Order process flow, purchasing order management, stock control, eCommerce website eBay/Amazon integration, - easy to use once you get used to it.
    Helpful support team, and plenty of information provided to understand and learn DEAR systems.

    Cons

    Takes some time to know the DEAR systems (navigate) due to many features.
    I guess we need to use DEAR systems for some time to get a better understanding and therefore, give a revised review of experience and possible Cons we might have.

    Reasons for Choosing DEAR Systems

    Quickbooks Desktop service termination in the UK from 2023

    Reasons for Switching to DEAR Systems

    Inventory management - stock control - plenty of features to use now or in the future. Amazon-ebay-ecommerce integration. Daily order routine progress, overall DAER systems feels pleasant to use
    Showing 5 reviews of 296 Read all reviews

    DEAR Systems FAQs

    Below are some frequently asked questions for DEAR Systems.

    DEAR Systems offers the following pricing plans:

    • Starting from: US$325.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    $325/month - Standard Plan $445/month - Retailing Plan $525/month - Manufacturing Plan 14-day free trial

    DEAR Systems has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

    DEAR Systems supports the following languages:

    Chinese, English, Traditional Chinese

    DEAR Systems supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    DEAR Systems integrates with the following applications:

    Authorize.Net, Avalara, BigCommerce, CROSSFIRE, Capsule, Crossfire, Easy Insight, EzzyBills, Handshake, Handshake, HubSpot CRM, Inventory Planner, Lokad, LoyaltyLion, Magento Marketplace, PayPal, PencilPay, Pepperi, Pinch, Prospect CRM, Quickbooks Online, Salpo CRM, ShipStation, Shippit, Shiptheory, Shopify, Square Point of Sale, Starshipit, StockTrim, Stripe, Vend, WooCommerce, Xero, Zapier

    DEAR Systems offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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