MemberClicks
About MemberClicks
Your member experience gets better with software that clicks! Our all-in-one AMS solutions empower associations, chamber of commerce, and association management companies to strengthen member relationships, streamline and automate operations and increase revenue.
MemberClicks' powerful features allow your staff to save time, grow membership, generate more revenue, improve communication, build your community, and better understand your members.
Over 3,000 member-based organizations in North America trust MemberClicks to fulfill their missions.
Key benefits of MemberClicks
- MemberClicks provides an optional website, tailored to your organization, and shows clients how to easily manage it, reducing cost and effort of managing complex third-party websites
- Acquire, engage, and retain members with email and member management platform
- Gain member insights and manage member lifecycles with database management, reporting, and analytics suite
- Automate renewals and payment processing
- Host memorable virtual and in-person events with event management software including registration, website, conference application for a professional experience
- Provide professional development to members with learning, continuing education, and certification management
- Help enhance members' careers and generate revenue a career site and job board tailored to each organization
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- Industry: Public Safety
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The product is good and somewhat easy to use, but It's the service that keeps us happy.
Reviewed on 13/6/2018
Pros
Easy to use website creation area. Be able to update our website easily helps us to keep the content more current. Easy to create reports for our magazine distribution and other media distribution. It is easy to create the needed forms for our special events. The dashboard is a great way for my board of directors to view current membership numbers, this saves me time and I don't have to provide a report each month. It is nice having a help desk link to get questions answered quickly. It is also helpful to have the Tuesday and Thursday training sessions show up on my google calendar so that I can learn memberclicks funtionality on a weekly basis. Our members find it easy to use as well. They can update there membership rosters with a simple click of a button. They can add just as easily by clicking a button to add a new member to there roster.
Cons
I do not like the limitations of the content we want to creation, such ad emails. There seems to be a lot of limitations of size and file types. I do not like that an invoice does not automatically update after a service director updates there individual profile list of there active members. They have to call our office for us to click several buttons and create a new invoice so they can pay it. Our organization has annual renewal of over 7000 people, a simple button that the service director could puch once the roster has been updated to update the invoice automatically is something memberclicks needs to add. I know that we are not the only organization that does group membership types. Annother feature that would be nice is to be able to see more detailed demographics on our e-blast system. I know we can see who opened it but additional data would be nice.While the help desk page provides alot of information, I would like to see more video content on how to do things with memberclicks. I prefer video over reading long pages because i do not have alot of time in my day to search for the answers, which is why if it takes me more then 10 minutes to find an answer, I will stop looking and call customer service.
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
It's All About the Data!
Reviewed on 8/10/2020
I was a big believer in WebLink and the product they had, and when they became MemberClicks I was...
I was a big believer in WebLink and the product they had, and when they became MemberClicks I was worried about what would happen to the program and platform I had come to love. I am very pleased that all the functionality is still there, they continue to lead the industry in terms of CRM functions and innovation within the field and the customer support is bar none, the best. It is all about the data and the customer service for me.
Pros
The functionality and the ability to extract data on a level no other program currently has.
Cons
The shift to a browser based platform and making it appear more user friendly.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Member Clicks was a great company before it was purchased by Personify
Reviewed on 29/5/2024
Our overall experience with MemberClicks, now that it owned by Personify, was horrible. It's so...
Our overall experience with MemberClicks, now that it owned by Personify, was horrible. It's so unfortunate, because MemberClicks was once a great company to work with. In the future I will avoid any and all software products owned by Personify because of their heavy handed, high penalty policies that seem very scammy.
Pros
It was once an effective company that had good relationships with its customers.
Cons
Personify, which owns MemberClicks, has heavy handed, high penalty contract and billing policies which seem very scammy. The folks in charge of their billing department do not have phone capability. I tried for three days to get someone, ANYONE, to help me talk to an actual person. I received an email today (5/29/24) stating that my contract has already renewed, even though it is set to renew 6/1/24. Is it even legal to renew a companies contract early?
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Definitely gets the job done
Reviewed on 13/10/2020
The on boarding experience was great. The support we received was white glove as we had a large...
The on boarding experience was great. The support we received was white glove as we had a large amount of custom skip logic questions in our forms.
Pros
We use this to track our membership and it has been great with the automated reminders and the customization in our membership application form. We also use memberclicks as our event registration system and the connected attributes are great with pre populated info carrying over once someone is signed in.
The newest upgrade that helps us track engagement of our members using the system was a huge improvement. I haven’t had time to play with it enough, but having the snapshot who is engaging with our forums and opening Comms is great.
Cons
There is currently no sync with other software where we can move contact info to Mailchimp or or grants program Zengene.
Alternatives Considered
WildApricotReasons for Choosing MemberClicks
It was a terrible system that staff needed help to do everything with.Reasons for Switching to MemberClicks
We decided to pay more to get more. After using a bare bones system, we decided a program that saved time and headaches was worth it.- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Strong Support for Professional Association
Reviewed on 16/10/2020
Outstanding support not only at initial implementation but throughout our use. MemberClicks...
Outstanding support not only at initial implementation but throughout our use. MemberClicks actively updates and pushes communications to customers. Their support is very responsive and friendly. MemberClicks is receptive to feature requests that they receive and our capabilities have increased as they have made updates with no add-on costs.
Pros
Memberclicks has a straight forward editor for website articles and creating forms. The Help Center has updated documentation that often includes easy to follow screen shots and video tutorials. Their support response time when submitting tickets has always been fast as well. The system supported all of our needs for setting up event registrations, with multiple pricing tiers by member type and setting attendee caps for sessions.
Cons
Once you select a template for your website you are limited in formatting for creating articles or pages. Access to features such as Circles, forums, elists, and the user profile are a few too many clicks deep for users. Better mobile integration for images to scale appropriately on viewpoint are needed.
MemberClicks FAQs
Below are some frequently asked questions for MemberClicks.Q. What type of pricing plans does MemberClicks offer?
MemberClicks offers the following pricing plans:
- Starting from: US$3,500.00/year
- Pricing model: Subscription
- Free Trial: Not Available
Pricing is based on the number of member profiles in your database. For more details, see the link to the pricing page above.
Q. Who are the typical users of MemberClicks?
MemberClicks has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does MemberClicks support?
MemberClicks supports the following languages:
English
Q. Does MemberClicks support mobile devices?
MemberClicks supports the following devices:
Q. What other apps does MemberClicks integrate with?
MemberClicks integrates with the following applications:
A2Z Events, Classroom, CommUnity, Google Maps, Mailchimp, PayPal, QuickBooks Desktop, QuickBooks Online, SAP Crystal Reports, Termly, VoterVoice, WildApricot, Zapier, authorize.net
Q. What level of support does MemberClicks offer?
MemberClicks offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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