--- description: Learn how Salesforce Service Cloud can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Salesforce Service Cloud Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Salesforce Service Cloud](/software/91754/salesforce-1-service-cloud) # Salesforce Service Cloud Canonical: https://www.getapp.ie/software/91754/salesforce-1-service-cloud Page: 1 / 34\ Next: [Next page](https://www.getapp.ie/software/91754/salesforce-1-service-cloud?page=2) > Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction. > > Verdict: Rated **4.5/5** by 811 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Salesforce Service Cloud Centralizes customer interactions across channels, enabling seamless and consistent support experiences. Combines AI and human expertise to increase productivity, reduce case resolution times, and improve customer satisfaction. Provides service teams with data-driven insights and intelligent recommendations for proactive issue resolution and continuous improvement. Supports integration with sales, marketing, IT, and HR systems, allowing for unified operations and a complete view of each customer. Simplifies administration and setup, creating a flexible platform that scales with evolving business needs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 811 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Starter Suite: $25 / user / month Professional: $80 / user/ month Enterprise: $165 / user/ month Unlimited: $330 /user/month Einstein 1 Service: $500 /user/month All plans are billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, Norway and 14 more ## Features - AI Copilot - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Appointment Management - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Automated Scheduling - Automatic Call Distribution - Autoresponders - Availability Management ## Integrations (17 total) - CRM Analytics - CXone Mpower - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.ie/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ie/directory/231/customer-service/software) - [Knowledge Management Software](https://www.getapp.ie/directory/257/knowledge-management/software) - [Call Centre Software](https://www.getapp.ie/directory/275/call-center/software) - [Help Desk Software](https://www.getapp.ie/directory/287/help-desk-ticketing/software) - [Information Technology Service Management (ITSM) Tools](https://www.getapp.ie/directory/292/it-service-management-itsm/software) ## Alternatives 1. 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[LiveAgent](https://www.getapp.ie/software/91301/liveagent) — 4.7/5 (1749 reviews) ## Reviews ### "Streamline Your Customer Service with Salesforce Service Cloud" — 5.0/5 > **Imran** | *16 March 2023* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The software is intuitive and customizable, with excellent reporting tools and seamless integration with other Salesforce products. > > **Cons**: the least liked thing about Salesforce Service Cloud is the cost, which can be prohibitive for smaller businesses or those on a tight budget. > > My overall experience with Salesforce Service Cloud has been excellent. It has helped me improve my customer service and streamline my workflow, with intuitive software, excellent reporting tools, and top-notch customer support. ----- ### "Reliable backbone for our daily Ops" — 5.0/5 > **Aditya** | *24 April 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Google Cloud is the stability and speed with which it handles our daily backend tasks. Our customer database, shared docs and even the support ticket system are all services hooked in to Google Cloud and they’re all up most of the time. That reliability is a big deal when you’re trying to help customers in real time. > > **Cons**: It gets too technical, you are trying to fix something without IT. If a setting or permission needs to be changed, I have to wait for the tech team to jump in sometimes. Also, the billing dashboard isn’t the most straightforward to interpret. > > Keeping customer records safe and accessible across teams, whether in the office or working remotely, has been made possible with the help of Google Cloud. That kind of constancy ensures I’m able to respond more quickly and accurately, which directly impacts how seamless the customer experience is. ----- ### "Review Management" — 3.0/5 > **Carl** | *28 March 2024* | Building Materials | Recommendation rating: 3.0/10 > > **Pros**: Seems like an adequate service but lots of room for improvement. > > **Cons**: Could use a lot of improvement regarding the user interface \& streamlining operations. Redundant steps not explained well, how or why. Steps like needing to provide signature on approved permit AFTER I've just received approval \& paid the fee just creates more steps to hold up the process or miss before next stepcan be implements > > Meh. Streamline operations is definitely necessary. Improve search fields also a must ----- ### "One of the powerful tool to use" — 4.0/5 > **Verified Reviewer** | *18 February 2025* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Easy to use, do the job as per QMS system. customising the sales force is very helpfull. > > **Cons**: -Scripting ability -customisation of workflow -Trainings tests. > > Salesforce is very powerfull tool one company can have to improve there productivity and increase the effectiveness and help you with audits and meeting QMS standards ----- ### "Open and shut cases in a matter of minutes\!\!" — 5.0/5 > **Zachariah** | *8 May 2025* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: I really enjoy the fast response times, there is no delay in getting a message from customer service agents, the responses come in real time. > > **Cons**: I cannot recall if there is a transcript save option. If there is not I definitely think there should be a way to set it up so once a case is closed an automatic email would send to your work email with the transcription. > > It has been a very great experience, and my cases have been solved very quickly, and I thank this software for that. ----- Page: 1 / 34\ Next: [Next page](https://www.getapp.ie/software/91754/salesforce-1-service-cloud?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/91754/salesforce-1-service-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data