Salesforce Service Cloud
Salesforce Service Cloud
About Salesforce Service Cloud
7 Key Ways Service Cloud Empowers Companies to Deliver Frictionless Service:
CONSOLE
With Service Cloud, you can manage all of your cases faster, in a unified agent experience. And the Salesforce1 Platform makes the console really sing — on your desktop and mobile devices.
COMMUNITIES
Service Cloud Communities allow customers to help themselves and each other. Wherever they are and whatever device they are on, communities give them the tools for self-service troubleshooting.
MULTI-CHANNEL
Multi-channel customer service is a whole new ballgame. With connected objects and predictive intelligence, Service Cloud gives you the power to provide the customer service of the future. Now.
KNOWLEDGE
Quickly search your knowledge base for relevant answers. Or make it easy for customers to do it themselves. Either way, your customers get the answers they need, exactly the way they want to get them.
SOCIAL SERVICE
Deliver service to your customers on the social media channels where they live, on whatever device they are using. Give your agents the tools for collaboration that allow them to deliver outstanding customer service.
AGENT COLLABORATION
With Chatter, agents can quickly escalate cases to experts to close cases faster. And with the Salesforce1 Platform, your Chatter feed is integrated into the Service Cloud console for a truly unified experience, whether at your desktop or on a mobile device.
MOBILE
Manage Service Cloud cases from anywhere with the Salesforce1 Platform — the fastest, smartest platform for customer service.
Pricing starting from:
US$25.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Salesforce Service Cloud
-Increased Customer Satisfaction
-Increased Agent Productivity
-Decreased Support Costs
-Integration to Platform Ecosystem
-Companies can now deliver a full range of self-service options so that customers can
help themselves, which leads to increased Customer Satisfaction and decreased Support Costs.
-By empowering Agents with all of the information they need to resolve customer in a single interface drives increased Agent Productivity.
-The Salesforce platform allows companies customize business processes and leverage the pre-built integrations with the ecosystem of ISV and partner applications.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$25.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Salesforce Service Cloud: 215
Alternatives
Lead Gen & CRM (formerly SharpSpring)
sales-i
Microsoft Excel
JIRA Service Management
Reviews
Already have Salesforce Service Cloud?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Financial Services
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for Service Management
Reviewed on 23/5/2024
Overall, although costly, a great tool to maintain service management data sets.
Overall, although costly, a great tool to maintain service management data sets.
Pros
We can easily manage all the service data thanks to this tool.
Cons
It does not support small sized services, which is not great for our operation.
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Has helped incredibly!
Reviewed on 19/8/2024
My overall experience with Salesforce Service Cloud has been quite positive. The platform's...
My overall experience with Salesforce Service Cloud has been quite positive. The platform's customer service tools have greatly improved our ability to manage and resolve customer issues efficiently. The integration capabilities with other Salesforce products and third-party applications have made it a versatile solution for our business needs. The analytics and reporting features have provided valuable insights for improving our service operations. Overall, Salesforce Service Cloud has been a highly beneficial tool for enhancing our customer service capabilities.
Pros
Salesforce Service Cloud offers numerous benefits for businesses. Its customer service tools enable efficient case management, allowing for quick and effective resolution of customer issues. The platform provides a 360-degree view of the customer, empowering businesses to deliver personalized and proactive customer service. Furthermore, its integration capabilities with other Salesforce products and third-party applications make it a versatile and scalable solution for businesses of all sizes. The robust analytics and reporting features further enable businesses to gain valuable insights and improve their service operations.
Cons
The learning curve in the beginning stages was a little hard, but once we accomplished the beginning steps it was a breeze.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Good if using Salesforce CRM
Reviewed on 12/5/2023
It was okay - great for us, terrible for clients.
It was okay - great for us, terrible for clients.
Pros
The service cloud + CRM in Salesforce is a great combo to know everything you need to know about a client before contacting them!
Cons
Even if you are using the CRM, the experience for the client is not great. It's almost like you need to know how to use Salesforce before you can use their service cloud, and most of our clients have never even heard of Salesforce, wildly enough.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent tool, when used correctly
Reviewed on 14/7/2024
When implemented appropriately for your size and business needs the tool is an excellent addition...
When implemented appropriately for your size and business needs the tool is an excellent addition to your CRM/analytics toolbox. Recommend
Pros
Plenty of integrations, deeply adaptable to your business’ needs. Can be small and simple or greatly expand in sophistication as the business does. Adds order to a growing sales pipeline or team, helping ensure customers get the best of your service
Cons
Put effort to keep it as lightweight as possible. I’ve seen the implementation being overdone in so many places - can make employees reluctant to use it properly and reduce the accuracy/benefits of the tool. Keep it simple and it will do wonders for your business - ask yourself ‘do we really need this field, what value do we get from it’ - if there’s no good answer - bin it.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Efficient and Comprehensive Service Management
Reviewed on 5/8/2024
My overall experience with Salesforce Service Cloud has been highly positive. It excels in...
My overall experience with Salesforce Service Cloud has been highly positive. It excels in streamlining customer service operations with its features, making it an invaluable tool for enhancing customer satisfaction and team productivity.
Pros
Salesforce Service Cloud is great because it helps manage customer cases efficiently in the Dash, supports multiple communication channels or cases, and automates tasks to save time. It is also customizable and real-time analytics also make it easy to track performance and improve customer service.
Cons
The complexity of Salesforce Service Cloud can be overwhelming for new users, requiring a steep learning curve. I my self took sometime to learn it
Salesforce Service Cloud FAQs
Below are some frequently asked questions for Salesforce Service Cloud.Q. What type of pricing plans does Salesforce Service Cloud offer?
Salesforce Service Cloud offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Subscription
- Free Trial: Available
Starter Suite: $25 / user / month Professional: $80 / user/ month Enterprise: $165 / user/ month Unlimited: $330 /user/month Einstein 1 Service: $500 /user/month All plans are billed annually.
Q. Who are the typical users of Salesforce Service Cloud?
Salesforce Service Cloud has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Salesforce Service Cloud support?
Salesforce Service Cloud supports the following languages:
Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish, Thai, Traditional Chinese
Q. Does Salesforce Service Cloud support mobile devices?
Salesforce Service Cloud supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Salesforce Service Cloud integrate with?
Salesforce Service Cloud integrates with the following applications:
CRM Analytics, CXone Mpower, Elastic Enterprise Search, Five9, Gainsight CS, Helpshift, InGenius, LiveOps, Natterbox, Quip, Salesforce Marketing Cloud, Salesforce Platform, Salesforce Sales Cloud, Salesforce Starter, Talkdesk, Vonage Contact Center, Workforce Optimization (WFO)
Q. What level of support does Salesforce Service Cloud offer?
Salesforce Service Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Salesforce Service Cloud.
- Customer Service Software
- Knowledge Management Software
- Call Centre Software
- Help Desk Software
- Information Technology Service Management (ITSM) Tools
- Live Chat Software
- Service Dispatch Software
- Contact Centre Software
- Customer Engagement Software
- Complaint Management Software
- Route Planning Software
- HVAC Software
- Field Service Management Software
- Field Activity Management Software
- Real Estate CRM Software
- Government Software
