--- description: Learn how ScorebuddyCX can help your business. GetApp provides users in Ireland with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ScorebuddyCX Price, Reviews & Ratings | GetApp Ireland 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [ScorebuddyCX](/software/91775/scorebuddy) # ScorebuddyCX Canonical: https://www.getapp.ie/software/91775/scorebuddy Page: 1 / 3\ Next: [Next page](https://www.getapp.ie/software/91775/scorebuddy?page=2) > ScorebuddyCX is an AI-powered CX intelligence platform connecting QA, conversation analytics, and coaching. Auto-score 100% of voice, chat, and email interactions with 90%+ accuracy, surface Voice of Customer insights, and close the loop with targeted coaching and training. > > Verdict: Rated **4.5/5** by 43 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ScorebuddyCX Score every conversation, not just a sample Traditional QA processes typically review a small percentage of interactions. ScorebuddyCX's AI Auto Scoring evaluates 100% of voice, chat, and email conversations with 90%+ accuracy, giving teams a complete, statistically meaningful picture of service quality instead of a partial snapshot. Measure human agents and AI chatbots on the same standard As contact centres deploy more AI-driven support, ScorebuddyCX lets teams apply the same configurable scorecards and quality standards to both human agents and AI chatbots. This creates a single, consistent benchmark for performance as the balance between human and automated support shifts. Build scorecards that reflect your actual standards Rather than working within a generic template, teams can create unlimited scorecard designs and set complex scoring rules and policies. This means QA reflects the specific compliance, brand, and service standards of the business, not a one-size-fits-all model. Defend every score with a full audit trail For regulated industries, every AI-generated score comes with a complete audit trail, supporting compliance reviews and giving QA teams confidence that scoring decisions can be explained and justified. Understand the "why" behind every interaction Conversation Analytics applies sentiment analysis to every interaction and automatically categorizes contact drivers and Voice of Customer trends. Instead of relying on anecdotal feedback, teams get a structured, ongoing view of what's actually driving customer contact and satisfaction. Put customer insight in front of the right teams Custom dashboards mean the same conversation data that powers QA scoring can also inform product decisions, marketing messaging, and broader CX strategy, breaking down the wall between QA reporting and the rest of the business. Turn performance gaps into targeted action Coaching uses AI to pinpoint specific skill gaps for both agents and chatbots, based on full conversation coverage rather than a handful of reviewed calls. Coaching plans are grounded in real interactions, and feedback is tied directly to the conversations that prompted it, removing guesswork from performance management. Close the loop from insight to training When performance data reveals a gap, ScorebuddyCX's integrated LMS can generate tailored courses in a few clicks. Because scoring, analytics, coaching, and learning share the same data, training assignments are based on evidence of an actual gap, not a generic curriculum. Bring agents into the QA process, not just the outcome Agent dashboards and collaboration tools let agents see their own scores and feedback directly, supporting a more collaborative, less punitive approach to quality improvement. Capture customer sentiment directly An integrated survey tool collects CSAT and NPS on any customer interaction, with branded surveys and immediate results, so sentiment data sits alongside QA and analytics data rather than living in a separate system. Fit into existing contact centre workflows With integrations for Salesforce, Zendesk, Talkdesk, and other CRM and telephony platforms, ScorebuddyCX works within the tools contact centres already use, rather than requiring agents to adopt an entirely new workflow. Scale QA without scaling headcount Because scoring, analytics, and coaching insights are AI-generated across 100% of conversations, QA teams can expand coverage and depth of insight without a proportional increase in manual review effort. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 43 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Sentient - **Location**: Dublin, Ireland - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$24.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Scorebuddy is charged based on the number of users on the system in the month, and with tiered pricing. There are three Packages to chose from, Foundation, Accelerate or Elite. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: Brazilian Portuguese, Dutch, English, French, German, Japanese, Spanish - **Available Countries**: Australia, Canada, China, Germany, India, Ireland, Japan, South Africa, United Kingdom, United States ## Features - API - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Audit Management - CRM - Call Centre Management - Call Monitoring - Collaboration Tools - Compliance Management - Computer Telephony Integration - Corrective and Preventive Actions (CAPA) - Customer Experience Management - Customer Surveys - Dashboard - Defect Tracking - Employee Coaching Tools - Interaction Tracking - Leaderboards ## Integrations (17 total) - Aircall - Amazon Connect - Assembled - Cx MOMENTS - Dixa - Five9 - Freshdesk - GENESYS - HelpDesk - HubSpot CRM - Intercom - Kustomer - Live Chat Software - NiCE CXone - Salesforce Service Cloud ... and 2 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Service Software](https://www.getapp.ie/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ie/directory/231/customer-service/software) - [Call Centre Software](https://www.getapp.ie/directory/275/call-center/software) - [Review Management Software](https://www.getapp.ie/directory/575/feedback-and-reviews-management/software) - [Contact Centre Software](https://www.getapp.ie/directory/593/contact-center/software) - [Customer Experience Software](https://www.getapp.ie/directory/601/customer-experience/software) ## Alternatives 1. [Playvox](https://www.getapp.ie/software/108425/playvox) — 4.8/5 (109 reviews) 2. [EvaluAgent](https://www.getapp.ie/software/2039907/evaluagent) — 4.7/5 (20 reviews) 3. [Five9](https://www.getapp.ie/software/91276/five9) — 4.2/5 (484 reviews) 4. [Talkdesk](https://www.getapp.ie/software/100659/talkdesk) — 4.5/5 (733 reviews) 5. [NiCE CXone](https://www.getapp.ie/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) ## Reviews ### "User friendly" — 4.0/5 > **Richard** | *25 May 2016* > > Agents like that they can access their scores and review their feedback at all times The Agent dashboard is easy to follow Agents can review their goals and progress. Agents can Self score their calls Feedback sessions are given to Agents more frequently QA Team Feedback Easy to use Report building is made easy due to the exporting of files to Excel Building a Scorecard can be done in a matter of minutes Any breaches will send an automatic Email to chosen addresses so corrective action can take place Call calibration function is very good as this makes the session more productive. No need to recreate templates or sheets for new months or Agents Can be used on a tablet for side by side coaching ----- ### "Scorebuddy Review" — 4.0/5 > **Mike** | *21 October 2013* > > Product is a much easier way to monitor and report on Quality. Customer Service is great and the team have always been more than willing to help. The hardest area to use and understand is the filtering around reports. Its hard to get a full view and you have to do it by scorecard rather than getting some kind of whole view. This area is difficult to use at times. The analytics module is good and makes reporting easy but it would be better if you could build your own reports bespoked to your needs. Building the scorecards can also be tricky at times and it's hard to know how to change things intuitively such as splitting calls into compliance and quality for example. ----- ### "Less options but cool interface" — 4.0/5 > **Manigandan** | *29 August 2018* | Consumer Services | Recommendation rating: 6.0/10 > > **Pros**: The appearance / interface is cool, has graphical presentation that shows our performance upto 12 months. We can also track our performance and teams performance along with goals. > > **Cons**: Less options, takes long time to respond for QA survey accept / request one on one. Every time it lands on home page - post accept / request one on one for each audit report. ----- ### "Excellent small call center solution" — 4.0/5 > **Mark** | *30 July 2014* > > This program is very easy to use and is an affordable solution for a small call center that cannot afford the enterprise solutions. Pros Easy to use Agents can self coach lowers the human error factor makes your quality assurance personnel more efficient Easy call calibrations Cons. None that I can think of right now This program has changed how much time is being spent QAing calls. As the only QA person I am able to get through more calls per-day and it allows me to work on other projects that are assigned to me. ----- ### "Scorebuddy Review" — 4.0/5 > **David** | *1 August 2013* > > In many respects Scorebuddy has been instrumental for us in building a modern, efficient QA process. Its workings and layouts helped us to identify issues with our existing processes and to identify methods of fixing these and improving others. The customer service has been great, with all queries so far answered promptly and thoroughly. A minor fly in the ointment would be that the interface at construction remains a tad clunky and the pulling of reports remains a bit too labour intensive. In short, we have been very happy with Scorebuddy and shall be continuing to use it for the foreseeable future. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ie/software/91775/scorebuddy?page=2) ## Links - [View on GetApp](https://www.getapp.ie/software/91775/scorebuddy) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data