BookSteam

Smart Online Appointment Scheduler

4.6 /5 (77 reviews) Write a Review!

BookSteam Overview

What is BookSteam?

Appointment based businesses of all sizes (from massage therapists to big-box stores and enterprises) can utilize BookSteam’s advanced booking platform to scale up their business and solve that tiresome job of scheduling. Unlimited business administrators can create multiple office locations, setup unique schedules for employees and customize account details.

With online payments your clients can pay a deposit, full payment or just leave a card on file at the time of the booking. Integrate BookSteam’s scheduling widget with your existing website and start taking bookings today!

BookSteam Overview

Pricing

Starting from
US$19.95/month

Pricing options

Free Trial
Subscription
Value for money

14 Day Free Trial (no credit card required), after:

$19.95 - 1 Staff / 2 Locations
or
$29.95 - 5 Staff / 5 Locations
or
$49.95 - 10 Staff / 10 Locations
or
$79.95 - 35 Staff / 35 Locations

Custom plans are available (contact us for a quote).


BookSteam Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Chinese (Simplified), Dutch, English, French, German and 5 others, Italian, Norwegian, Portuguese, Russian, Spanish

Screenshots

BookSteam screenshot:
BookSteam screenshot: BookSteam screenshot: BookSteam Calendar View BookSteam screenshot: BookSteam Calendar View

BookSteam Reviews

BookSteam Reviews

Overall rating
4.6
/
5
Excellent
53

Very good
20

Average
4

Poor
0

Terrible
0

Value for Money
4.6
Features
4.3
Ease of Use
4.6
Customer Support
4.8
95% recommended this app
Anastasia Y.

Booksteam is the BEST scheduling software out there! We tried two others but third time's a...

Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!


Sarah W.

Booksteam - simple, efficient, and effective

Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.


Cang S.

Missing features, some broken

App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email.

Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad


Julia K.

I love Booksteam and I want to contribute to make it better!

I had chosen to implement the system for my client (Yoga instructor) after evaluating Booksteam and other systems. At the end we decided to go with Booksteam. Client management and online booking was the most important feature for us. I wanted my client to be bookable over the internet and get rid of paper management.


Ekaterina S.

The best booking software for the lashes business


Anastasia Y.
Company size: 51-200 Employees

Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm.

Used Daily for 1-5 months
Reviewed on 13/12/2017
Review Source: Capterra

Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

Pros

Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

Cons

I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sarah W.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Booksteam - simple, efficient, and effective

Used Daily for 1+ year
Reviewed on 8/7/2019
Review Source: Capterra

Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.

Pros

Very easy to use and very straight forward so it's simple to get done and show others how to use it.
Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.).
It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee.
The client activity history has been great to be able to track client attendance, lateness, NCNS, etc.

Cons

There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone.
Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Cang S.
Industry: Sports
Company size: Self Employed

Missing features, some broken

Used Daily for 6-12 months
Reviewed on 9/7/2019
Review Source: Capterra

App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email.

Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad

Pros

Inexpensive, responsive customer service

Cons

Not good for clients who are children or families with children

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Julia K.
Industry: Marketing & Advertising
Company size: Self Employed

I love Booksteam and I want to contribute to make it better!

Used Daily for 1-5 months
Reviewed on 13/4/2020
Review Source: Capterra

I had chosen to implement the system for my client (Yoga instructor) after evaluating Booksteam and other systems. At the end we decided to go with Booksteam. Client management and online booking was the most important feature for us. I wanted my client to be bookable over the internet and get rid of paper management.

Pros

Integration was very easy. It is intuitive to use. After all it was easy, because the support team was and still is awesome!

Cons

What I like least about the software is that it is not completely in German. I would like use everything in German - frontend (prio1) and backend (pro 2). As I already have done for the front end, I am willing to help you with ALL german translation issues. Send me the files, I will translate. 2. I would like to have the possibility to make presents to my clients - f.e. a gift certification for their birthday. Unfortunately, I am not able to do this, because I have to definitely buy a gift certification. 3. I would like a modification of the package logic. It should be possible using a package based on a price xy to redeem all classes based on the same price xy. I have different classes - all for the same price, but with different names. For all this classes, I would my client to be able to use the package they bought. (Note: Like references, where I can apply one reference to more than one class ??) I would like to be able to customize the feedback email, because I love the review feature. But it should also be in German. 4. Calendar: I am able to embed the Booksteam calendar, but it shows the attendants of a class. This might be a data protection issue. At the moment I integrated a google calendar at the customer's webpage. 5. I would love to get a notification, when clients bought a package online. 6. I would like the get a reminder of my client's birthdays. 7. Maybe there will be some more, but for the moment that's all.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Ekaterina S.
Industry: Consumer Services
Company size: 2-10 Employees

The best booking software for the lashes business

Used Daily for 2+ years
Reviewed on 19/7/2019
Review Source: Capterra

Pros

I used to use Genbook software for all of my booking needs, after their price increase I switched over to BookSteam and never looked back. Not only Booksteam is better priced, but in my opinion it is a better software overall. I really like the booking page design, it is very stylish.

Cons

One thing I would like is for booksteam to add Square integration. Otherwise it is a perfect platform.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 77 user ratings
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BookSteam Pricing

BookSteam Pricing

Starting from
US$19.95/month
Free Trial
Subscription
Value for money

14 Day Free Trial (no credit card required), after:

$19.95 - 1 Staff / 2 Locations
or
$29.95 - 5 Staff / 5 Locations
or
$49.95 - 10 Staff / 10 Locations
or
$79.95 - 35 Staff / 35 Locations

Custom plans are available (contact us for a quote).

14 Day Free Trial (no credit card required), after:

$19.95 - 1 Staff / 2 Locations
or
$29.95 - 5 Staff / 5 Locations
or
$49.95 - 10 Staff / 10 Locations
or
$79.95 - 35 Staff / 35 Locations

Custom plans are available (contact us for a quote).

Value for Money
4.6/5
Based on 77 user ratings
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BookSteam Features

BookSteam Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.3/5
Based on 77 user ratings
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Categories

Additional information for BookSteam

Additional information for BookSteam

Key features of BookSteam

  • 24/7 Booking
  • Advanced business stats
  • Appointment Scheduling
  • Book Now button
  • BookSteam Mobile
  • Calendar synchronization
  • Class Scheduling
  • Class check-in / attendance
  • Client Payments
  • Client database builder
  • Client management tools
  • Colour coded time blocks
  • Custom messages
  • Customer reviews
  • Double Booking
  • Easy to use calendar
  • Email and SMS notifications
  • Facebook Integration
  • Free business web page
  • Intake forms
  • Multi language
  • Multiple Locations
  • Resource bookings
  • SMS text confirmations
  • SMS text follow-ups
  • SMS text reminders
  • Security and Privacy
  • Separate Staff access
  • Service groups
  • Staff Access Levels
  • Taxes
  • Time Zones

BookSteam FAQs

BookSteam FAQs

Below are some frequently asked questions for BookSteam.

Q. What type of pricing plans does BookSteam offer?

BookSteam offers the following pricing plans:

Starting from: US$19.95/month

Pricing model: Subscription

Free Trial: Available

14 Day Free Trial (no credit card required), after: $19.95 - 1 Staff / 2 Locations or $29.95 - 5 Staff / 5 Locations or $49.95 - 10 Staff / 10 Locations or $79.95 - 35 Staff / 35 Locations Custom plans are available (contact us for a quote).

Q. What are the main features of BookSteam?

BookSteam offers the following features:

  • 24/7 Booking
  • Advanced business stats
  • Appointment Scheduling
  • Book Now button
  • BookSteam Mobile
  • Calendar synchronization
  • Class Scheduling
  • Class check-in / attendance
  • Client Payments
  • Client database builder
  • Client management tools
  • Colour coded time blocks
  • Custom messages
  • Customer reviews
  • Double Booking
  • Easy to use calendar
  • Email and SMS notifications
  • Facebook Integration
  • Free business web page
  • Intake forms
  • Multi language
  • Multiple Locations
  • Resource bookings
  • SMS text confirmations
  • SMS text follow-ups
  • SMS text reminders
  • Security and Privacy
  • Separate Staff access
  • Service groups
  • Staff Access Levels
  • Taxes
  • Time Zones

Q. Who are the typical users of BookSteam?

BookSteam has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does BookSteam support?

BookSteam supports the following languages:

Chinese (Simplified), Dutch, English, French, German, Italian, Norwegian, Portuguese, Russian, Spanish

Q. What type of pricing plans does BookSteam offer?

BookSteam has the following pricing plans:

Subscription

Q. Does BookSteam support mobile devices?

BookSteam supports the following devices:

Android

Q. What other apps does BookSteam integrate with?

BookSteam integrates with the following applications:

Google Calendar, Mailchimp, Mailchimp, Microsoft Outlook, PayPal, Stripe, Twilio

Q. What level of support does BookSteam offer?

BookSteam offers the following support options:

Knowledge Base, Online Support, FAQs