BookSteam

BookSteam

Smart Online Appointment Scheduler

4.7/5 (86 reviews)

BookSteam Overview

Appointment based businesses of all sizes (from massage therapists to big-box stores and enterprises) can utilize BookSteam’s advanced booking platform to scale up their business and solve that tiresome job of scheduling. Unlimited business administrators can create multiple office locations, setup unique schedules for employees and customize account details.

With online payments your clients can pay a deposit, full payment or just leave a card on file at the time of the booking. Integrate BookSteam’s scheduling widget with your existing website and start taking bookings today!

Pricing

Starting from
US$20.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Simplified), Dutch, English, French, German and 5 others, Italian, Norwegian, Portuguese, Russian, Spanish

BookSteam Reviews

Overall rating
4.7/5
95% positive reviews
62
Excellent
20
Very good
4
Average
0
Poor
0
Terrible
Sarah W.

Booksteam - simple, efficient, and effective

Used Daily for 1+ year
Reviewed on 8/7/2019
Review Source: Capterra

Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.

Pros

Very easy to use and very straight forward so it's simple to get done and show others how to use it.
Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.).
It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee.
The client activity history has been great to be able to track client attendance, lateness, NCNS, etc.

Cons

There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone.
Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Ekaterina S.

The best booking software for the lashes business

Used Daily for 2+ years
Reviewed on 19/7/2019
Review Source: Capterra

Pros

I used to use Genbook software for all of my booking needs, after their price increase I switched over to BookSteam and never looked back. Not only Booksteam is better priced, but in my opinion it is a better software overall. I really like the booking page design, it is very stylish.

Cons

One thing I would like is for booksteam to add Square integration. Otherwise it is a perfect platform.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Melissa P.

Good value without a lot of frills

Used Daily for 6-12 months
Reviewed on 18/12/2018
Review Source: Capterra

BookSteam's lack of frills and options is redeemed by its low cost and really stellar customer service. Overall, I am pleased with the software.

Pros

Customer support is great! I had a couple of problems integrating BookSteam into my web site, and customer support worked with me until it was fixed.

Cons

This is low-frills booking software. It is easy to set up regularly occurring classes, but anything more complicated requires a workaround. Requests I've sent to customer support include:
1) the ability to set up a class series, where students register and the system enrolls them in every class in the series,
2) a waiting list,
3) the ability to find a class once it has been cancelled from the schedule - Beware! If you cancel a class and have it display as cancelled on your public calendar, it is there forever. There is no way to remove it.
4) having all classes show on the public calendar. Currently only classes that can be booked online can be displayed. If you have a class that you do not want to be booked online, you cannot display it on the calendar. Therefore, I have had to use a Google calendar in addition to the BookSteam calendar, so customers can see the full array of classes offered.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Erin D.

Quick response with calendar not loading

Used Daily for 6-12 months
Reviewed on 11/12/2018
Review Source: Capterra

I love that I do not need to be by a phone to make business happen. I'm spending my time giving massages and running reports, not scheduling. My clients think the site is really easy too.

Pros

The smart scheduling option where booksteam calculates online appointment start times automatically. This saves money and keeps my massage therapists booked, making the most use of their time!

Cons

Text reminder doesn't have options to customize. I've had clients try to reply to the text to cancel, and that doesn't work.
I cannot find a place to process customer receipt or printing a list of their past appointments. This would be helpful for submitting documentation for flexible spending or health savings accounts.
Even though the e-mail option works very quickly when there is a customer service issue, I still miss the person to person contact of a phone call. But, my issue was resolved within minutes of sending, so I guess this system works.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Zoe T.

Good product, excellent customer service/responsiveness

Used Daily for 1+ year
Reviewed on 17/7/2019
Review Source: Capterra

Overall my experience has been excellent. Any software or billing issues have been addressed with fabulous service, attention to detail and efficiency. Many thanks for making this techno-moron very happy!

Pros

Any time I have had an issue with the software, the response has been immediate and the communication has been stellar throughout the process of fixing, or adapting, the software for my use. I like the product and find it fairly easy to use.

Cons

Some functions are not obvious or easy to find. I am a non-techy, so the 'treat me like I'm 4 years old' approach from any software works a treat for me!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

BookSteam Pricing

Starting from
US$20.00/month
Pricing options
Free Trial
Subscription
Value for money

14 Day Free Trial (no credit card required), after:

$19.95 - 1 Staff / Unlimited Locations
or
$29.95 - 5 Staff / Unlimited Locations
or
$39.95 - 10 Staff / Unlimited Locations
or
$69.95 - 50 Staff / Unlimited Locations

Enterprise plans are also available (contact us for a quote).

BookSteam Features

  • Automatic Notifications
  • Customisable Reporting
  • Data Import/Export
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Real Time Reporting
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Compliance Management
  • Custom Fields
  • Document Storage
  • Monitoring
  • Real Time Data
  • Reporting & Statistics
  • Workflow Management

Additional information for BookSteam

Key features of BookSteam

  • 24/7 Booking
  • Advanced business stats
  • Appointment Scheduling
  • Book Now button
  • BookSteam Mobile
  • Calendar synchronization
  • Class Scheduling
  • Class check-in / attendance
  • Client Payments
  • Client database builder
  • Client management tools
  • Colour coded time blocks
  • Custom messages
  • Customer reviews
  • Double Booking
  • Easy to use calendar
  • Email and SMS notifications
  • Facebook Integration
  • Free business web page
  • Intake forms
  • Multi language
  • Multiple Locations
  • Resource bookings
  • SMS text confirmations
  • SMS text follow-ups
  • SMS text reminders
  • Security and Privacy
  • Separate Staff access
  • Service groups
  • Staff Access Levels
  • Taxes
  • Time Zones

BookSteam FAQs

Below are some frequently asked questions for BookSteam.

Q. What type of pricing plans does BookSteam offer?

BookSteam offers the following pricing plans:

Starting from: US$20.00/month

Pricing model: Subscription

Free Trial: Available

14 Day Free Trial (no credit card required), after:

$19.95 - 1 Staff / Unlimited Locations
or
$29.95 - 5 Staff / Unlimited Locations
or
$39.95 - 10 Staff / Unlimited Locations
or
$69.95 - 50 Staff / Unlimited Locations

Enterprise plans are also available (contact us for a quote).

Q. What are the main features of BookSteam?

BookSteam offers the following features:

  • 24/7 Booking
  • Advanced business stats
  • Appointment Scheduling
  • Book Now button
  • BookSteam Mobile
  • Calendar synchronization
  • Class Scheduling
  • Class check-in / attendance
  • Client Payments
  • Client database builder
  • Client management tools
  • Colour coded time blocks
  • Custom messages
  • Customer reviews
  • Double Booking
  • Easy to use calendar
  • Email and SMS notifications
  • Facebook Integration
  • Free business web page
  • Intake forms
  • Multi language
  • Multiple Locations
  • Resource bookings
  • SMS text confirmations
  • SMS text follow-ups
  • SMS text reminders
  • Security and Privacy
  • Separate Staff access
  • Service groups
  • Staff Access Levels
  • Taxes
  • Time Zones

Q. Who are the typical users of BookSteam?

BookSteam has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does BookSteam support?

BookSteam supports the following languages:

Chinese (Simplified), Dutch, English, French, German, Italian, Norwegian, Portuguese, Russian, Spanish

Q. What type of pricing plans does BookSteam offer?

BookSteam has the following pricing plans:

Subscription

Q. Does BookSteam support mobile devices?

BookSteam supports the following devices:

Android

Q. What other apps does BookSteam integrate with?

BookSteam integrates with the following applications:

Google Calendar, Mailchimp, Mailchimp, Microsoft Outlook, PayPal, Stripe, Twilio Communications Cloud

Q. What level of support does BookSteam offer?

BookSteam offers the following support options:

FAQs, Knowledge Base, Online Support