Appointment based businesses of all sizes (from massage therapists to big-box stores and enterprises) can utilize BookSteam’s advanced booking platform to scale up their business and solve that tiresome job of scheduling. Unlimited business administrators can create multiple office locations, setup unique schedules for employees and customize account details.
With online payments your clients can pay a deposit, full payment or just leave a card on file at the time of the booking. Integrate BookSteam’s scheduling widget with your existing website and start taking bookings today!
Pros
Customer support is great! I had a couple of problems integrating BookSteam into my web site, and customer support worked with me until it was fixed.
Cons
This is low-frills booking software. It is easy to set up regularly occurring classes, but anything more complicated requires a workaround. Requests I've sent to customer support include:
1) the ability to set up a class series, where students register and the system enrolls them in every class in the series,
2) a waiting list,
3) the ability to find a class once it has been cancelled from the schedule - Beware! If you cancel a class and have it display as cancelled on your public calendar, it is there forever. There is no way to remove it.
4) having all classes show on the public calendar. Currently only classes that can be booked online can be displayed. If you have a class that you do not want to be booked online, you cannot display it on the calendar. Therefore, I have had to use a Google calendar in addition to the BookSteam calendar, so customers can see the full array of classes offered.
I love that I do not need to be by a phone to make business happen. I'm spending my time giving massages and running reports, not scheduling. My clients think the site is really easy too.
Pros
The smart scheduling option where booksteam calculates online appointment start times automatically. This saves money and keeps my massage therapists booked, making the most use of their time!
Cons
Text reminder doesn't have options to customize. I've had clients try to reply to the text to cancel, and that doesn't work.
I cannot find a place to process customer receipt or printing a list of their past appointments. This would be helpful for submitting documentation for flexible spending or health savings accounts.
Even though the e-mail option works very quickly when there is a customer service issue, I still miss the person to person contact of a phone call. But, my issue was resolved within minutes of sending, so I guess this system works.
This software saves so much time on so many things. I used to have to contact workers to see who would be available for a job. Then I would have to enter all of the client info into Quickbooks, import the Quickbooks info into my scheduling software. No MORE! On Booksteam staff can modify and set their own hours. Clients book them and the staff receives all the info they need for the job. My business can pretty much run itself now. I love this software. I have not found one like it yet.
Pros
Pros
Staff schedule themselves
I can have multiple staff and locations
Each staff and location can have different services and prices assigned to them
Create an online store
Promo codes
Gift certificates
Cons
There is nothing that I do not like about Booksteam. Booksteam is the best.
Pros
easy to set up and use, very flexible to arrange appointments on the calendar and do the re-schedule.
Cons
reporting functionalities are limited.
If Book Steam can develop more functionalities for reporting will be good, such as monitor clients whose credit in package are low and auto remider them to buy new packages, stc.
We used to use another company before (don't want to name them but it starts with S...) and we were constantly dealing with issues and empty promises, it was very frustrating. Then we switched to a company offering free service (that was a huge mistake), a lot of time wasted once again. Finally we switched to booksteam over 6 months ago (from a friends tip) and it's been like a breath of fresh air (I hope I'm not going to jinx it now). Everything just works, I no longer have to email support every week (like I did with a previous company), now I spend more time actually doing my work. Support is also very friendly/helpful/quick whenever I need something.
14 Day Free Trial (no credit card required), after:
$19.95 - 1 Staff / Unlimited Locations
or
$29.95 - 5 Staff / Unlimited Locations
or
$39.95 - 10 Staff / Unlimited Locations
or
$69.95 - 50 Staff / Unlimited Locations
Enterprise plans are also available (contact us for a quote).
Below are some frequently asked questions for BookSteam.
BookSteam offers the following pricing plans:
Starting from: US$20.00/month
Pricing model: Subscription
Free Trial: Available
14 Day Free Trial (no credit card required), after:
$19.95 - 1 Staff / Unlimited Locations
or
$29.95 - 5 Staff / Unlimited Locations
or
$39.95 - 10 Staff / Unlimited Locations
or
$69.95 - 50 Staff / Unlimited Locations
Enterprise plans are also available (contact us for a quote).
BookSteam offers the following features:
BookSteam has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
BookSteam supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Italian, Norwegian, Portuguese, Russian, Spanish
BookSteam has the following pricing plans:
Subscription
BookSteam supports the following devices:
Android
BookSteam integrates with the following applications:
Google Calendar, Mailchimp, Mailchimp, Microsoft Outlook, PayPal, Stripe, Twilio Communications Cloud
BookSteam offers the following support options:
FAQs, Knowledge Base, Online Support
BookSteam's lack of frills and options is redeemed by its low cost and really stellar customer service. Overall, I am pleased with the software.