BookSteam

BookSteam

Smart Online Appointment Scheduler

4.7/5 (80 reviews)

BookSteam Overview

Appointment based businesses of all sizes (from massage therapists to big-box stores and enterprises) can utilize BookSteam’s advanced booking platform to scale up their business and solve that tiresome job of scheduling. Unlimited business administrators can create multiple office locations, setup unique schedules for employees and customize account details.

With online payments your clients can pay a deposit, full payment or just leave a card on file at the time of the booking. Integrate BookSteam’s scheduling widget with your existing website and start taking bookings today!

Pricing

Starting from
US$20.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Simplified), Dutch, English, French, German and 5 others, Italian, Norwegian, Portuguese, Russian, Spanish

BookSteam Reviews

Overall rating
4.7/5
96% positive reviews
58
Excellent
19
Very good
3
Average
0
Poor
0
Terrible
Melissa P.

Good value without a lot of frills

Used Daily for 6-12 months
Reviewed on 18/12/2018
Review Source: Capterra

BookSteam's lack of frills and options is redeemed by its low cost and really stellar customer service. Overall, I am pleased with the software.

Pros

Customer support is great! I had a couple of problems integrating BookSteam into my web site, and customer support worked with me until it was fixed.

Cons

This is low-frills booking software. It is easy to set up regularly occurring classes, but anything more complicated requires a workaround. Requests I've sent to customer support include:
1) the ability to set up a class series, where students register and the system enrolls them in every class in the series,
2) a waiting list,
3) the ability to find a class once it has been cancelled from the schedule - Beware! If you cancel a class and have it display as cancelled on your public calendar, it is there forever. There is no way to remove it.
4) having all classes show on the public calendar. Currently only classes that can be booked online can be displayed. If you have a class that you do not want to be booked online, you cannot display it on the calendar. Therefore, I have had to use a Google calendar in addition to the BookSteam calendar, so customers can see the full array of classes offered.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Erin D.

Quick response with calendar not loading

Used Daily for 6-12 months
Reviewed on 11/12/2018
Review Source: Capterra

I love that I do not need to be by a phone to make business happen. I'm spending my time giving massages and running reports, not scheduling. My clients think the site is really easy too.

Pros

The smart scheduling option where booksteam calculates online appointment start times automatically. This saves money and keeps my massage therapists booked, making the most use of their time!

Cons

Text reminder doesn't have options to customize. I've had clients try to reply to the text to cancel, and that doesn't work.
I cannot find a place to process customer receipt or printing a list of their past appointments. This would be helpful for submitting documentation for flexible spending or health savings accounts.
Even though the e-mail option works very quickly when there is a customer service issue, I still miss the person to person contact of a phone call. But, my issue was resolved within minutes of sending, so I guess this system works.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Matthew T.

Works perfectly for my needs

Used Daily for 6-12 months
Reviewed on 7/10/2017
Review Source: Capterra

Saves me time, gives me a wide range of marketing options and helps me manage my clients and records

Pros

There is a lot of software that does appointment booking or class booking and a few that do both, but when I looked at the ones that do both something always didn't work the way I needed it to... Until I found Booksteam. The versatility and range of options have really allowed me to set everything up just as I need it and the cost is lower than most of the competition too.
I've had to contact support a few times and they've always been super helpful and quick to respond. They've also be receptive to my development suggestions.
Overall I've been very happy that I went with Booksteam.

Cons

Sometimes I find myself a bit confused by all the options, but I guess that's the price of having such great adaptability, and since the support is so good, this isn't really a problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Anastasia Y.

Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm.

Used Daily for 1-5 months
Reviewed on 13/12/2017
Review Source: Capterra

Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

Pros

Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

Cons

I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Heather I.

Best Booking Software Ever!

Used Daily for 1+ year
Reviewed on 13/3/2019
Review Source: Capterra

This software saves so much time on so many things. I used to have to contact workers to see who would be available for a job. Then I would have to enter all of the client info into Quickbooks, import the Quickbooks info into my scheduling software. No MORE! On Booksteam staff can modify and set their own hours. Clients book them and the staff receives all the info they need for the job. My business can pretty much run itself now. I love this software. I have not found one like it yet.

Pros

Pros

Staff schedule themselves
I can have multiple staff and locations
Each staff and location can have different services and prices assigned to them
Create an online store
Promo codes
Gift certificates

Cons

There is nothing that I do not like about Booksteam. Booksteam is the best.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
User Recommendation
9.3/10
Based on 80 reviews
Compare user recommendation rating with alternatives

BookSteam Pricing

Starting from
US$20.00/month
Pricing options
Free Trial
Subscription
Value for money

14 Day Free Trial (no credit card required), after:

$19.95 - 1 Staff / Unlimited Locations
or
$29.95 - 5 Staff / Unlimited Locations
or
$39.95 - 10 Staff / Unlimited Locations
or
$69.95 - 50 Staff / Unlimited Locations

Enterprise plans are also available (contact us for a quote).

Value for Money
4.6/5
Based on 80 reviews
Compare value for money rating with alternatives

BookSteam Features

  • Automatic Notifications
  • Customizable Reporting
  • Data Import/Export
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Real Time Reporting
  • Third Party Integration

  • API
  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Compliance Management
  • Custom Fields
  • Document Storage
  • Monitoring
  • Real Time Data
  • Reporting & Statistics
  • Workflow Management
Features
4.4/5
Based on 80 reviews
Compare features rating with alternatives

Additional information for BookSteam

Key features of BookSteam

  • 24/7 Booking
  • Advanced business stats
  • Appointment Scheduling
  • Book Now button
  • BookSteam Mobile
  • Calendar synchronization
  • Class Scheduling
  • Class check-in / attendance
  • Client Payments
  • Client database builder
  • Client management tools
  • Colour coded time blocks
  • Custom messages
  • Customer reviews
  • Double Booking
  • Easy to use calendar
  • Email and SMS notifications
  • Facebook Integration
  • Free business web page
  • Intake forms
  • Multi language
  • Multiple Locations
  • Resource bookings
  • SMS text confirmations
  • SMS text follow-ups
  • SMS text reminders
  • Security and Privacy
  • Separate Staff access
  • Service groups
  • Staff Access Levels
  • Taxes
  • Time Zones

BookSteam FAQs

Below are some frequently asked questions for BookSteam.

Q. What type of pricing plans does BookSteam offer?

BookSteam offers the following pricing plans:

Starting from: US$20.00/month

Pricing model: Subscription

Free Trial: Available

14 Day Free Trial (no credit card required), after:

$19.95 - 1 Staff / Unlimited Locations
or
$29.95 - 5 Staff / Unlimited Locations
or
$39.95 - 10 Staff / Unlimited Locations
or
$69.95 - 50 Staff / Unlimited Locations

Enterprise plans are also available (contact us for a quote).

Q. What are the main features of BookSteam?

BookSteam offers the following features:

  • 24/7 Booking
  • Advanced business stats
  • Appointment Scheduling
  • Book Now button
  • BookSteam Mobile
  • Calendar synchronization
  • Class Scheduling
  • Class check-in / attendance
  • Client Payments
  • Client database builder
  • Client management tools
  • Colour coded time blocks
  • Custom messages
  • Customer reviews
  • Double Booking
  • Easy to use calendar
  • Email and SMS notifications
  • Facebook Integration
  • Free business web page
  • Intake forms
  • Multi language
  • Multiple Locations
  • Resource bookings
  • SMS text confirmations
  • SMS text follow-ups
  • SMS text reminders
  • Security and Privacy
  • Separate Staff access
  • Service groups
  • Staff Access Levels
  • Taxes
  • Time Zones

Q. Who are the typical users of BookSteam?

BookSteam has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does BookSteam support?

BookSteam supports the following languages:

Chinese (Simplified), Dutch, English, French, German, Italian, Norwegian, Portuguese, Russian, Spanish

Q. What type of pricing plans does BookSteam offer?

BookSteam has the following pricing plans:

Subscription

Q. Does BookSteam support mobile devices?

BookSteam supports the following devices:

Android

Q. What other apps does BookSteam integrate with?

BookSteam integrates with the following applications:

Google Calendar, Mailchimp, Mailchimp, Microsoft Outlook, PayPal, Stripe, Twilio Communications Cloud

Q. What level of support does BookSteam offer?

BookSteam offers the following support options:

FAQs, Knowledge Base, Online Support