Zendesk Suite

4.4 (4,025)
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Service-first CRM company that builds support & sales tools

About Zendesk Suite

Zendesk offers a cloud-based customer support solution. All the customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. The customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Zendesk also serves various businesses across several of industries and all company sizes, offering service and support in multiple languages.

Zendesk enables support agents to manage conversations with customers across all channels, in one consolidated Agent Workspace. Using automated triggers, customers can be engaged at the moment support is needed, before they've asked their question. Live chat analytics also provide measurable insight on customer satisfaction and agent performance, to help businesses ensure that their support services continuously improve.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations.


Key benefits of Zendesk Suite

The fastest way to great customer support. Rapid setup and deployment.
Increase and improve the quality of customers interactions.

Support your customers across any communication channel including web, email, chat, and social media.

Improve support team productivity and morale. Our customers love us!
Powerful reporting and advanced analytics including 20+ ready to use reports and dashboards.

Quick and easy adoption - no training required. Easy to onboard new agents.
Seamlessly integrate with existing business systems and software using our open API.
Over 700 out-of-the-box integrations with business software such as Salesforce, Google Apps, Atlassian, FreshBooks, and WordPress.

Low TCO and month-to-month payment options.
Secure, reliable, and scalable solution that will meet the demands of your growing business.
World class customer service from our team of highly-skilled customer advocates.


Images

Zendesk Suite Software - Organize your tickets by grouping them into lists with the Views feature. Create pre-defined default views, shared views for your team, and personal views custom to the agent.
Zendesk Suite Software - Keep a pulse on agent performance with easy to view and navigate dashboards
Zendesk Suite Software - Get a better sense of how you're doing with visibility on ticket volume, agent performance, and other key support metrics.
Zendesk Suite Software - Streamline your ticket volume by directing tickets to the agent that's best equipped to resolve them.
Zendesk Suite Software - Contextual workplaces give agents the right tools they need based on the ticket they're solving - such as apps and customer info.
Zendesk Suite Software - Easily collaborate with other teams to get involved in solving customer questions.
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Zendesk Suite video
Zendesk Suite Software - Organize your tickets by grouping them into lists with the Views feature. Create pre-defined default views, shared views for your team, and personal views custom to the agent.
Zendesk Suite Software - Keep a pulse on agent performance with easy to view and navigate dashboards
Zendesk Suite Software - Get a better sense of how you're doing with visibility on ticket volume, agent performance, and other key support metrics.
Zendesk Suite Software - Streamline your ticket volume by directing tickets to the agent that's best equipped to resolve them.
Zendesk Suite Software - Contextual workplaces give agents the right tools they need based on the ticket they're solving - such as apps and customer info.
Zendesk Suite Software - Easily collaborate with other teams to get involved in solving customer questions.

Not sure about Zendesk Suite? Compare with a popular alternative

Zendesk Suite

4.4 (4,025)
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Highly reviewed

Starting Price

US$55.00
month
US$15.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

180
105

Integrations

221
218

Ease of Use

4.3 (4,025)
4.3 (6,167)

Value for Money

4.2 (4,025)
4.2 (6,167)

Customer Service

4.3 (4,025)
4.4 (6,167)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.4 /5
(4,025)
Value for Money
4.2/5
Features
4.4/5
Ease of Use
4.3/5
Customer Support
4.3/5

Already have Zendesk Suite?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 4,025
Rajesh Kumar
Rajesh Kumar
Overall rating
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good Tool for Support Tickets, Live Chat and Messaging

Reviewed on 22/12/2023

A good tool to communicate with the customers and also internal communication in Contact Center

A good tool to communicate with the customers and also internal communication in Contact Center

Pros

I like the way Zendesk is handling the Support tickets, Live chats, and messages & providing a lot of options to analyze the data on their end or extract the data via API & analyze on our end

Cons

Lack of Option for extracting some of the data via API which is available in their website Dashboard

Alternatives Considered

Native Teams

Reasons for Switching to Zendesk Suite

Zendesk is the cheapest and best option compared to others
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best all-in-one customer support software

Reviewed on 5/12/2024

Data flows through Zendesk very well from chat, tickets, to the helpdesk. Their health desk and...

Data flows through Zendesk very well from chat, tickets, to the helpdesk. Their health desk and ticketing is definitely better than their chat however. That part can be improved.

Pros

The best all-in-one customer service platform I've used. Their customer service especially is great, and mostly based in USA/Canada.

Cons

I wish for the high price they charge that it had more powerful customer chat features like a Bird for example. And easy to customize more easy to customize templates without needing a developer to make adjustments.

Delicia
Delicia
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Good small business program

Reviewed on 14/10/2024

Overall it is an ok program for a small business. Also making sure everyone is on the same page...

Overall it is an ok program for a small business. Also making sure everyone is on the same page when using this system took many people in account can cause mass confusion.

Pros

user friendly and many options for a small business

Cons

Its a little tricky when trying to find options for voicemail and doesn't keep track of things over 90 days.

James
Overall rating
  • Industry: Music
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Steve Rob Music - Zendesk Suite Review

Reviewed on 14/5/2024

Our experience is great, and we are happy to continue using Zendesk.

Our experience is great, and we are happy to continue using Zendesk.

Pros

We have used Zendesk for about 3 months. We really enjoy how easy it is to customize branding, add or remove agents, and setup specific policies. We enjoy how we are able to do everything with an easy to use dashboard which has everything all in one place. We also utilize Zendesk on our other platforms, such as our websites, merch store, etc. It's very easy to integrate and our customers enjoy it!

Cons

Zendesk is very costly, but we were able to get a discount as we are a startup company. I would like if Zendesk had a free plan to begin with. Obviously there would be some limited features unless you upgraded, but it would allow things like web chat or a certain number of agents.

Rob
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A good easy to use platform

Reviewed on 18/7/2024

Pros

It's clear and simple to use interface and it's a clearly developed product with a good set of core features, which actually work unlike other platforms.

Cons

The extra cost for additional features, would prefer a more feature reach lower tiered pricing level

Alternatives Considered

Atera

Reasons for Switching to Zendesk Suite

Price and ease of use were the primary reasons for our choice.
Showing 5 reviews of 4,025 Read all reviews

Zendesk Suite FAQs

Below are some frequently asked questions for Zendesk Suite.

Zendesk Suite offers the following pricing plans:

  • Starting from: US$55.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available.

Zendesk Suite has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Zendesk Suite supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

Zendesk Suite supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Zendesk Suite integrates with the following applications:

123FormBuilder, 3CLogic, AWeber, ActiveCampaign, Adobe Commerce, Agile CRM, Agile Central, Aha!, Aircall, Akita, Algolia, Ameyo, Asset Panda, Autotask PSA, Azuqua, Beanstalk, Bedrock Data, Benchmark Email, BigCommerce, Bird, Bitium, Bloomfire, Box, Breeze, Brushfire, Built.io Flow, CXone Mpower, Calendly, Callmaker, Capsule, ChargeDesk, ChargeOver, Chargebee, ChartMogul, CheckMarket, Cirrus Insight, ClicData, ClickDesk, ClickHelp, Close, CloudAgent, ConnectWise ScreenConnect, Crisp, Customer Thermometer, Cyclr, Cyfe, DataHero, Databox, Device42, Dialpad, Dropbox Business, Drupal, EZ Texting, EZOfficeInventory, Easy Insight, Elastic Enterprise Search, Emma by Marigold, Five9, Flowlu, Formstack Forms, FreshBooks, Freshdesk, FullContact, Gainsight CS, Geckoboard, Genesys Cloud CX, Get Satisfaction, GetResponse, Google Analytics 360, HappyFox Chat, Harvest, Helpjuice, Helpshift, Hexnode UEM, Higher Logic Thrive, Higher Logic Vanilla, Highrise, Hippo Video, Hootsuite, HubSpot CRM, Hubstaff, Humanity, Igloo, Inbenta, Instabug, Instagram, Intercom, Jira, Jitterbit, Joomla, Keap, Kixie PowerCall, Klaviyo, Kommo, Kudos, Lessonly, Litmos, LiveChat, LiveOps, LogMeIn Rescue, LoginRadius, Mailchimp, ManageEngine ADManager Plus, ManageEngine Endpoint Central, MeisterTask, Membrain, Meta for Business, Microsoft Excel, Microsoft Outlook, Microsoft Viva Engage, Mixpanel, Moxo, MyFeelBack, Nextiva, Nicereply, Nutshell, Okta, Olark, OneLogin, Operations Hub, OpsGenie, OroCRM, Ottspotta, OutSystems, PagerDuty, PandaDoc, Pendo, Pipedrive, Pivotal Tracker, Planview PPM Pro, Playvox, Plecto, Podio, PrestaShop, ProProfs Knowledge Base, Productboard, Projector by BigTime, QuickBooks Online Advanced, Quip, Quiq, Redmine, SAP Business One, Sailthru by Marigold, SalesSeek, Salesforce Sales Cloud, ScreenSteps, Segment, Serviceware Knowledge, Setmore, Sharpen, Shopify, Skilljar Customer Education, Skyvia, Slack, Slemma, Smartling, Smartlook, Smartsheet, SolarWinds Service Desk, Solve CRM, Spinify, SpiraTeam, Sprinklr, Sprout Social, SugarCRM, SupportSync, SurveyLab, TMetric, Talkdesk, TeamViewer Remote, Teamgate, Teamwork.com, Time Doctor, TimeCamp, TimeLog, Totango, Transifex, Tray.io, Trello, Truly, Trustpilot, Twilio, UserVoice, Userlike, Usersnap, ValueOps, Velaro, VeriShow, Vidyard, Vivocha, WHMCS, Wistia, WooCommerce, Woopra, WordPress, Workato, WorkflowMax, XCALLY, Yext, Yodiz, Yonyx, Yotpo, Zapier, Zen Cart, Zendesk Sell, Zight (formerly CloudApp), Zingtree, Zoho Analytics, Zoho Assist, Zoho Billing, Zoho Books, Zoho CRM, Zoho Inventory, Zoho Invoice, Zoom Workplace, elevio, eyeson, iorad, kintone, miniOrange, xMatters

Zendesk Suite offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Zendesk Suite.