Zendesk Suite

Zendesk Suite
About Zendesk Suite
Zendesk offers a cloud-based customer support solution. All the customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. The customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Zendesk also serves various businesses across several of industries and all company sizes, offering service and support in multiple languages.
Zendesk enables support agents to manage conversations with customers across all channels, in one consolidated Agent Workspace. Using automated triggers, customers can be engaged at the moment support is needed, before they've asked their question. Live chat analytics also provide measurable insight on customer satisfaction and agent performance, to help businesses ensure that their support services continuously improve.
Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations.
Key benefits of Zendesk Suite
The fastest way to great customer support. Rapid setup and deployment.
Increase and improve the quality of customers interactions.
Support your customers across any communication channel including web, email, chat, and social media.
Improve support team productivity and morale. Our customers love us!
Powerful reporting and advanced analytics including 20+ ready to use reports and dashboards.
Quick and easy adoption - no training required. Easy to onboard new agents.
Seamlessly integrate with existing business systems and software using our open API.
Over 700 out-of-the-box integrations with business software such as Salesforce, Google Apps, Atlassian, FreshBooks, and WordPress.
Low TCO and month-to-month payment options.
Secure, reliable, and scalable solution that will meet the demands of your growing business.
World class customer service from our team of highly-skilled customer advocates.
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Reviews
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- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good Tool for Support Tickets, Live Chat and Messaging
Reviewed on 22/12/2023
A good tool to communicate with the customers and also internal communication in Contact Center
A good tool to communicate with the customers and also internal communication in Contact Center
Pros
I like the way Zendesk is handling the Support tickets, Live chats, and messages & providing a lot of options to analyze the data on their end or extract the data via API & analyze on our end
Cons
Lack of Option for extracting some of the data via API which is available in their website Dashboard
Alternatives Considered
Native TeamsReasons for Switching to Zendesk Suite
Zendesk is the cheapest and best option compared to others- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best all-in-one customer support software
Reviewed on 5/12/2024
Data flows through Zendesk very well from chat, tickets, to the helpdesk. Their health desk and...
Data flows through Zendesk very well from chat, tickets, to the helpdesk. Their health desk and ticketing is definitely better than their chat however. That part can be improved.
Pros
The best all-in-one customer service platform I've used. Their customer service especially is great, and mostly based in USA/Canada.
Cons
I wish for the high price they charge that it had more powerful customer chat features like a Bird for example. And easy to customize more easy to customize templates without needing a developer to make adjustments.

- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Good small business program
Reviewed on 14/10/2024
Overall it is an ok program for a small business. Also making sure everyone is on the same page...
Overall it is an ok program for a small business. Also making sure everyone is on the same page when using this system took many people in account can cause mass confusion.
Pros
user friendly and many options for a small business
Cons
Its a little tricky when trying to find options for voicemail and doesn't keep track of things over 90 days.
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Steve Rob Music - Zendesk Suite Review
Reviewed on 14/5/2024
Our experience is great, and we are happy to continue using Zendesk.
Our experience is great, and we are happy to continue using Zendesk.
Pros
We have used Zendesk for about 3 months. We really enjoy how easy it is to customize branding, add or remove agents, and setup specific policies. We enjoy how we are able to do everything with an easy to use dashboard which has everything all in one place. We also utilize Zendesk on our other platforms, such as our websites, merch store, etc. It's very easy to integrate and our customers enjoy it!
Cons
Zendesk is very costly, but we were able to get a discount as we are a startup company. I would like if Zendesk had a free plan to begin with. Obviously there would be some limited features unless you upgraded, but it would allow things like web chat or a certain number of agents.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
A good easy to use platform
Reviewed on 18/7/2024
Pros
It's clear and simple to use interface and it's a clearly developed product with a good set of core features, which actually work unlike other platforms.
Cons
The extra cost for additional features, would prefer a more feature reach lower tiered pricing level
Alternatives Considered
AteraReasons for Switching to Zendesk Suite
Price and ease of use were the primary reasons for our choice.Zendesk Suite FAQs
Below are some frequently asked questions for Zendesk Suite.Q. What type of pricing plans does Zendesk Suite offer?
Zendesk Suite offers the following pricing plans:
- Starting from: US$55.00/month
- Pricing model: Subscription
- Free Trial: Available
Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available.
Q. Who are the typical users of Zendesk Suite?
Zendesk Suite has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zendesk Suite support?
Zendesk Suite supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does Zendesk Suite support mobile devices?
Zendesk Suite supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zendesk Suite integrate with?
Zendesk Suite integrates with the following applications:
123FormBuilder, 3CLogic, AWeber, ActiveCampaign, Adobe Commerce, Agile CRM, Agile Central, Aha!, Aircall, Akita, Algolia, Ameyo, Asset Panda, Autotask PSA, Azuqua, Beanstalk, Bedrock Data, Benchmark Email, BigCommerce, Bird, Bitium, Bloomfire, Box, Breeze, Brushfire, Built.io Flow, CXone Mpower, Calendly, Callmaker, Capsule, ChargeDesk, ChargeOver, Chargebee, ChartMogul, CheckMarket, Cirrus Insight, ClicData, ClickDesk, ClickHelp, Close, CloudAgent, ConnectWise ScreenConnect, Crisp, Customer Thermometer, Cyclr, Cyfe, DataHero, Databox, Device42, Dialpad, Dropbox Business, Drupal, EZ Texting, EZOfficeInventory, Easy Insight, Elastic Enterprise Search, Emma by Marigold, Five9, Flowlu, Formstack Forms, FreshBooks, Freshdesk, FullContact, Gainsight CS, Geckoboard, Genesys Cloud CX, Get Satisfaction, GetResponse, Google Analytics 360, HappyFox Chat, Harvest, Helpjuice, Helpshift, Hexnode UEM, Higher Logic Thrive, Higher Logic Vanilla, Highrise, Hippo Video, Hootsuite, HubSpot CRM, Hubstaff, Humanity, Igloo, Inbenta, Instabug, Instagram, Intercom, Jira, Jitterbit, Joomla, Keap, Kixie PowerCall, Klaviyo, Kommo, Kudos, Lessonly, Litmos, LiveChat, LiveOps, LogMeIn Rescue, LoginRadius, Mailchimp, ManageEngine ADManager Plus, ManageEngine Endpoint Central, MeisterTask, Membrain, Meta for Business, Microsoft Excel, Microsoft Outlook, Microsoft Viva Engage, Mixpanel, Moxo, MyFeelBack, Nextiva, Nicereply, Nutshell, Okta, Olark, OneLogin, Operations Hub, OpsGenie, OroCRM, Ottspotta, OutSystems, PagerDuty, PandaDoc, Pendo, Pipedrive, Pivotal Tracker, Planview PPM Pro, Playvox, Plecto, Podio, PrestaShop, ProProfs Knowledge Base, Productboard, Projector by BigTime, QuickBooks Online Advanced, Quip, Quiq, Redmine, SAP Business One, Sailthru by Marigold, SalesSeek, Salesforce Sales Cloud, ScreenSteps, Segment, Serviceware Knowledge, Setmore, Sharpen, Shopify, Skilljar Customer Education, Skyvia, Slack, Slemma, Smartling, Smartlook, Smartsheet, SolarWinds Service Desk, Solve CRM, Spinify, SpiraTeam, Sprinklr, Sprout Social, SugarCRM, SupportSync, SurveyLab, TMetric, Talkdesk, TeamViewer Remote, Teamgate, Teamwork.com, Time Doctor, TimeCamp, TimeLog, Totango, Transifex, Tray.io, Trello, Truly, Trustpilot, Twilio, UserVoice, Userlike, Usersnap, ValueOps, Velaro, VeriShow, Vidyard, Vivocha, WHMCS, Wistia, WooCommerce, Woopra, WordPress, Workato, WorkflowMax, XCALLY, Yext, Yodiz, Yonyx, Yotpo, Zapier, Zen Cart, Zendesk Sell, Zight (formerly CloudApp), Zingtree, Zoho Analytics, Zoho Assist, Zoho Billing, Zoho Books, Zoho CRM, Zoho Inventory, Zoho Invoice, Zoom Workplace, elevio, eyeson, iorad, kintone, miniOrange, xMatters
Q. What level of support does Zendesk Suite offer?
Zendesk Suite offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Zendesk Suite.
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