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Brightpearl

About Brightpearl

Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception.

What makes Brightpearl different:

Software and Service. Service is an integral part of our offer. Our retail consultants get you live in three times faster than traditional ERP, always for a fixed cost. And the in-house team stays with you throughout, from tech support to ongoing business consulting.

Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and our integrations and ecosystem are 100% retail.

Designed to Scale With You. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. We stand by our numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Brightpearl

Great retail operations is repeatable activity, done well. With Brightpearl you automate the ordinary, essential processes for efficiency, and you capture and act on the exceptions that really impact your business, whether problems to fix or opportunities for growth.

Grow efficiently: Automate operations to reduce costs in the back office, and spend the time and money on areas that drive growth - new customers, channels, products, partners and markets.

Delight customers: Operations dictates the customer experience - perfect orders, deliveries, customer service and returns drastically increase the chances of repeat purchases, leading to profitable customers and higher customer lifetime value.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Canada, Denmark, Ireland, New Zealand and 4 others

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

Brightpearl Software - Brightpearl invoice receiving
Brightpearl Software - Brightpearl sales
Brightpearl Software - Brightpearl product list
Brightpearl Software - Brightpearl order ID
Brightpearl Software - Brightpearl payment processing
Brightpearl Software - Brightpearl sales analysis
Brightpearl Software - Brightpearl inventory
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Brightpearl video
Brightpearl Software - Brightpearl invoice receiving
Brightpearl Software - Brightpearl sales
Brightpearl Software - Brightpearl product list
Brightpearl Software - Brightpearl order ID
Brightpearl Software - Brightpearl payment processing
Brightpearl Software - Brightpearl sales analysis
Brightpearl Software - Brightpearl inventory

Features

Total features of Brightpearl: 136

  • 3PL Management
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Alerts/Notifications
  • Audit Management
  • Audit Trail
  • Backorder Management
  • Bank Reconciliation
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Bills of Material
  • CRM
  • Campaign Management
  • Catalogue Management
  • Channel Management
  • Check-in/Check-out
  • Collaboration Tools
  • Commission Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Security
  • Data Synchronisation
  • Demand Forecasting
  • Discount Management
  • Distribution Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • For Retail
  • For Small Businesses
  • Forecasting
  • Forms Automation
  • General Ledger
  • Gift Card Management
  • Income & Balance Sheet
  • Integrated Business Operations
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimisation
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Creation
  • Invoice Management
  • Invoice Processing
  • Item Management
  • Kitting
  • Loyalty Program
  • Manufacturing Inventory Management
  • Marketplace Integration
  • Mobile App
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Multi-Store
  • Offline Access
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Process Modeling & Designing
  • Product Configurator
  • Product Data Management
  • Product Identification
  • Project Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Order Entry
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Receiving
  • Recurring Orders
  • Remote Access/Control
  • Remote Order Entry
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • Rules-Based Workflow
  • SKU/UPC Codes
  • Sales Forecasting
  • Sales Order Management
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Special Order Management
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Supply Chain Management
  • Templates
  • Third-Party Integrations
  • Transaction History
  • Transaction Management
  • Vendor Managed Inventory
  • Warehouse Management
  • Workflow Management
  • eCommerce Management

Alternatives

Stitch Labs

4.5
#1 Alternative to Brightpearl
Stitch is an inventory and order management platform built for modern, high-growth brands.
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Volusion

3.8
#2 Alternative to Brightpearl
Volusion is an all-in-one eCommerce solution for small businesses. It offers everything a business needs to build,...
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Extensiv Order Management

4.7
#3 Alternative to Brightpearl
The first ERP built for the 21st Century E-commerce Sellers
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Ordoro

4.7
#4 Alternative to Brightpearl
Conquer ecommerce complexity. Three handy software apps for inventory, shipping, and dropshipping make selling online...
Learn More Compare

Reviews

Overall rating

4.4 /5
(159)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support
4.4/5

Already have Brightpearl?

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Showing 5 reviews of 159 Read all reviews
Showing 5 reviews of 159
Martin
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

We moved from Sage

Reviewed on 28/9/2020

The relationship manager and technical response is now good and because we have had problems with...

The relationship manager and technical response is now good and because we have had problems with our supply change we have now bought Demand Planner and are confident that this will help greatly with our management of supplies and the amount of time taken in dealing with them.

Pros

We moved some years ago from Sage, which was causing us serious problems and although the original implementation was rather time consuming and the product cost very much more than Sage we have over the years been pleased we made the move.

We are mainly geared towards traditional rather than on-line sales but the interface with other apps is good, the accounting is solid and the sales/warehousing function substantially meets our needs.

Cons

All aspects are ok - does a good job for us

Response from Sage

Hi Martin,

Thank you for sharing your thoughts on Brightpearl, we love hearing from our customers!

Your feedback echoes a lot of concerns businesses come to us with when they're looking at upgrading their traditional back office systems. We build our implementation plans around the requirements of our customers, so while they can be time consuming, they're vital to ensure that you hit the ground running. Which is sounds like you did! So great to hear!

It's excellent to hear the great support that you're getting from our teams too. We've had rave feedback about Brightpearl Demand Planner so it's great that you've invested in that too.

Thank you again,
Tom

Alex
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Brightpearl made things so much easier to track

Reviewed on 7/7/2021

Before Brightpearl we were using various systems to track stock, fulfill orders, deal with...

Before Brightpearl we were using various systems to track stock, fulfill orders, deal with accounts, manage our suppliers — which was all a bit crazy and really time-consuming.

This was the first time using software like this, but Brightpearl ran several training sessions and gave an open floor to discuss how to utilize Brightpearl best for us. Their support has been exceptional and they've been on hand to help clarify issues we encountered quickly.

Pros

We’ve used Brightpearl for several years now, and I can confidently say that adopting it has made things way more efficient, saved us a significant amount of time, and helped us understand the business better. We’ve got several departments working together through a unified hub to manage sales, stock, and reporting across all our different sales channels.

Brightpearl has allowed us to focus more of our time on growth rather than being swamped under a load of different systems that didn’t give us an up-to-date picture of where we were.

Cons

There is a bit of a learning curve with understanding everything that the software can do.

Response from Sage

Hi Alex,

Thank you very much for leaving us your review.

It's wonderful to hear about the huge positive impact that switching to Brightpearl has been for you all.

It's also great to hear about the great experience you had with being trained and setup on our platform - and it sounds like that great experience continues to this day.

Thank you again,
Tom (Brightpearl)

Steve
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

An ERP that attempts to find a mid-market ecommerce niche but falls short in many ways

Reviewed on 25/11/2020

Overall, Brightpearl did not meet its promises. After just 6 months, we made a decision to start...

Overall, Brightpearl did not meet its promises. After just 6 months, we made a decision to start looking elsewhere and abandon the tremendous investment we had made in Brightpearl.

If your business has over $5 million in sales, and a dedicated full time bookkeeper who interacts daily with both purchasing staff and sales staff, Brightpearl may be a fit for you. If not, we do not recommend Brightpearl.

Pros

Brightpearl has a lot of features and can be powerful at automation in some areas.

Cons

Brightpearl is expecially weak in several essential areas: onboarding/training, user interface, purchasing automation. Brightpearl charges a hefty price (more than $10K) for onboarding data, setup and training and both are disappointing. Data migration is complex because Brightpearl keeps its data in an uncommon way. You will need a third party data consultant familiar with Brightpearl data to get the data in the right format. Training is inadequate. We were never trained in much of the system because the trainer ran out of time. We asked repeatedly for more training but were not given it. This created enormous extra work for our team throughout the first few months. In fact, the training was so incomplete that we never received any training on the general ledger of the ERP. ERPs are rooted in accounting. But we were not trained on it. The user interface is antiquated. We've never experienced a user experience that required so many clicks to do the most basic things. Data is not visible in context during purchasing or inventory management. Purchasing in general is clunky. Time consuming.

Alternatives Considered

Extensiv Order Management, Ordoro and SkuVault Core

Reasons for Choosing Brightpearl

We left Volusion and moved to BigCommerce. Whereas Volusion had a native inventory management system, Bigcommerce does not. So we needed an inventory management system with automation for drop ships and in-house fulfillment. We thought Brightpearl would provide inventory management, sales automation and financial accounting that would provide transaction level insight into our purchasing and sales.

Switched From

Volusion

Reasons for Switching to Brightpearl

It had promised to be robust and powerful.

Response from Sage

Hi Steve,

Thank you for the feedback.

I'm sorry to hear that you're reporting such issues with our onboarding. Our implementation team match training plans with against a defined list of the modules our customers tell us they're looking to adopt when they go live with us. In short, if something will be used, training on it will be provided.

We have been aware you feel that training has fell short in some areas and in response, your Project Manager and our VP of Global Professional Services have both attempted to get in touch with you to schedule additional training, but have not received any response.

We would really like to discuss these issues 1:1, so please get in contact with us ASAP so we can work on a way forward together.

Tom (Brightpearl)

Andy
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Brightpearl ERP system is a comprehensive and user-friendly solution

Reviewed on 27/1/2023

The system is great for order management, and stock tracking. It gives us the ability to accurately...

The system is great for order management, and stock tracking. It gives us the ability to accurately forecast customer demand, and with the help of real-time inventory tracking, we can ensure that we always have the right products in stock to meet customer demand. The system also integrates seamlessly with our e-commerce platform.Brightpearl has been instrumental in helping our business maintain operational efficiencies during a period of high growth.

Pros

Brightpearl ERP system is a comprehensive and user-friendly solution for businesses looking to streamline their operations during periods of growth. One of the standout features of this system is its ease of use. The interface is intuitive, making it easy for employees at all levels to navigate and utilise the various tools and features. This has been particularly helpful for our business as it has allowed us to efficiently manage and track our inventory, sales, and financials during a period of high growth.

Cons

Some complex functions require 3rd party solutions

Response from Sage

Hi there Andy,

Thank you so much for your review, it's so great to hear how well Brightpearl is meeting your needs and how easy you find it to use.

From day one, we've been committed to both, which underpins our goal of providing merchants such as yourselves the tools to grow.

Thank you again for your recommendation.

Tom (Brightpearl by Sage)

Laura
Overall rating
  • Industry: Cosmetics
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for internet sellers

Reviewed on 13/7/2022

Pros

I have been using Brightpearl for the past 10 years which is a sign I am a very happy customer. We find it very user friendly, convenient for the entire team to access data and work on relevant processes and we like the fact it is totally integrated so no systems issues.

Cons

I don’t have any dislikes but I have requested features such as batch processing and fractional units

Response from Sage

Hi there Laura,

Thank you so much for your review, we really appreciate it - especially from one of customers who has been with us for so long!

It's great to hear that you're so happy using Brightpearl and how user friendly, convenient, and how well it integrates with all your systems.

We appreciate your feature requests too - we're reviewing those as I type! :)

Thank you again, here's to another 10 years!

Tom (Brightpearl)

Showing 5 reviews of 159 Read all reviews

Brightpearl FAQs

Below are some frequently asked questions for Brightpearl.

Brightpearl offers the following pricing plans:

  • Free Trial: Not Available

Brightpearl has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Brightpearl supports the following languages:

English

Brightpearl supports the following devices:

iPad (Mobile)

Brightpearl integrates with the following applications:

Adobe Commerce, Avalara, BILL Accounts Payable & Receivable, BigCommerce, Dotdigital, Glew, Klaviyo, Mailchimp, PayPal, QuickBooks Online, ShipStation, Shopify, Shopify Plus, Stripe, Worldpay, Xero, authorize.net, ekmPowershop

Brightpearl offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Brightpearl.