
About Brightpearl
Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception.
What makes Brightpearl different:
Software and Service. Service is an integral part of our offer. Our retail consultants get you live in three times faster than traditional ERP, always for a fixed cost. And the in-house team stays with you throughout, from tech support to ongoing business consulting.
Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and our integrations and ecosystem are 100% retail.
Designed to Scale With You. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. We stand by our numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Key benefits of Brightpearl
Great retail operations is repeatable activity, done well. With Brightpearl you automate the ordinary, essential processes for efficiency, and you capture and act on the exceptions that really impact your business, whether problems to fix or opportunities for growth.
Grow efficiently: Automate operations to reduce costs in the back office, and spend the time and money on areas that drive growth - new customers, channels, products, partners and markets.
Delight customers: Operations dictates the customer experience - perfect orders, deliveries, customer service and returns drastically increase the chances of repeat purchases, leading to profitable customers and higher customer lifetime value.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
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Features
Total features of Brightpearl: 140
Alternatives
Traede

Quickbooks Online

NetSuite

Ordoro

Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Wholesale
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great software
Reviewed on 28/4/2021
Pros
Stock control is the most impactful and helpful
Cons
The add ons which are required such as automation
Response from Sage
Hi Nicky,
Thank you for your review of us, we really appreciate it.
It's fantastic to hear that you're finding so much value in our stock management functionality.
On the add-ons, we understand that a one size fits all approach doesn't work for everyone so with us, you can pick and choose the tech stack that fits best for you. We think that this is the right approach rather than mandating what our customers use. I hope this makes sense?
Thank you again, for the review.
Tom (Brightpearl)
- Industry: Leisure, Travel & Tourism
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
We moved from Sage
Reviewed on 28/9/2020
The relationship manager and technical response is now good and because we have had problems with...
The relationship manager and technical response is now good and because we have had problems with our supply change we have now bought Demand Planner and are confident that this will help greatly with our management of supplies and the amount of time taken in dealing with them.
Pros
We moved some years ago from Sage, which was causing us serious problems and although the original implementation was rather time consuming and the product cost very much more than Sage we have over the years been pleased we made the move.
We are mainly geared towards traditional rather than on-line sales but the interface with other apps is good, the accounting is solid and the sales/warehousing function substantially meets our needs.
Cons
All aspects are ok - does a good job for us
Response from Sage
Hi Martin,
Thank you for sharing your thoughts on Brightpearl, we love hearing from our customers!
Your feedback echoes a lot of concerns businesses come to us with when they're looking at upgrading their traditional back office systems. We build our implementation plans around the requirements of our customers, so while they can be time consuming, they're vital to ensure that you hit the ground running. Which is sounds like you did! So great to hear!
It's excellent to hear the great support that you're getting from our teams too. We've had rave feedback about Brightpearl Demand Planner so it's great that you've invested in that too.
Thank you again,
Tom
- Industry: Automotive
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
An ERP that attempts to find a mid-market ecommerce niche but falls short in many ways
Reviewed on 25/11/2020
Overall, Brightpearl did not meet its promises. After just 6 months, we made a decision to start...
Overall, Brightpearl did not meet its promises. After just 6 months, we made a decision to start looking elsewhere and abandon the tremendous investment we had made in Brightpearl.
If your business has over $5 million in sales, and a dedicated full time bookkeeper who interacts daily with both purchasing staff and sales staff, Brightpearl may be a fit for you. If not, we do not recommend Brightpearl.
Pros
Brightpearl has a lot of features and can be powerful at automation in some areas.
Cons
Brightpearl is expecially weak in several essential areas: onboarding/training, user interface, purchasing automation. Brightpearl charges a hefty price (more than $10K) for onboarding data, setup and training and both are disappointing. Data migration is complex because Brightpearl keeps its data in an uncommon way. You will need a third party data consultant familiar with Brightpearl data to get the data in the right format. Training is inadequate. We were never trained in much of the system because the trainer ran out of time. We asked repeatedly for more training but were not given it. This created enormous extra work for our team throughout the first few months. In fact, the training was so incomplete that we never received any training on the general ledger of the ERP. ERPs are rooted in accounting. But we were not trained on it. The user interface is antiquated. We've never experienced a user experience that required so many clicks to do the most basic things. Data is not visible in context during purchasing or inventory management. Purchasing in general is clunky. Time consuming.
Reasons for Choosing Brightpearl
We left Volusion and moved to BigCommerce. Whereas Volusion had a native inventory management system, Bigcommerce does not. So we needed an inventory management system with automation for drop ships and in-house fulfillment. We thought Brightpearl would provide inventory management, sales automation and financial accounting that would provide transaction level insight into our purchasing and sales.Switched From
VolusionReasons for Switching to Brightpearl
It had promised to be robust and powerful.Response from Sage
Hi Steve,
Thank you for the feedback.
I'm sorry to hear that you're reporting such issues with our onboarding. Our implementation team match training plans with against a defined list of the modules our customers tell us they're looking to adopt when they go live with us. In short, if something will be used, training on it will be provided.
We have been aware you feel that training has fell short in some areas and in response, your Project Manager and our VP of Global Professional Services have both attempted to get in touch with you to schedule additional training, but have not received any response.
We would really like to discuss these issues 1:1, so please get in contact with us ASAP so we can work on a way forward together.
Tom (Brightpearl)
- Industry: Food & Beverages
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Brightpearl made things so much easier to track
Reviewed on 7/7/2021
Before Brightpearl we were using various systems to track stock, fulfill orders, deal with...
Before Brightpearl we were using various systems to track stock, fulfill orders, deal with accounts, manage our suppliers — which was all a bit crazy and really time-consuming.
This was the first time using software like this, but Brightpearl ran several training sessions and gave an open floor to discuss how to utilize Brightpearl best for us. Their support has been exceptional and they've been on hand to help clarify issues we encountered quickly.
Pros
We’ve used Brightpearl for several years now, and I can confidently say that adopting it has made things way more efficient, saved us a significant amount of time, and helped us understand the business better. We’ve got several departments working together through a unified hub to manage sales, stock, and reporting across all our different sales channels.
Brightpearl has allowed us to focus more of our time on growth rather than being swamped under a load of different systems that didn’t give us an up-to-date picture of where we were.
Cons
There is a bit of a learning curve with understanding everything that the software can do.
Response from Sage
Hi Alex,
Thank you very much for leaving us your review.
It's wonderful to hear about the huge positive impact that switching to Brightpearl has been for you all.
It's also great to hear about the great experience you had with being trained and setup on our platform - and it sounds like that great experience continues to this day.
Thank you again,
Tom (Brightpearl)
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Manages the core of our business, finances and products.
Reviewed on 8/2/2017
We have been using brightpearl for several years now and the core function of the system has been...
We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase.
The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone.
Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality.
I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.
Pros
the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes.
Cons
Sometimes you have to do things by the book and can't cut corners in processes.
Brightpearl FAQs
Below are some frequently asked questions for Brightpearl.Q. What type of pricing plans does Brightpearl offer?
Brightpearl offers the following pricing plans:
- Starting from:
- Pricing model: Subscription
- Free Trial: Not Available
Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is based on a tried-and-tested formula that factors in the pace of your growth. You'll never pay for more than you need. And when your business grows, you’ll see your order volume go up and cost per order go down. Contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.
Q. Who are the typical users of Brightpearl?
Brightpearl has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Brightpearl support?
Brightpearl supports the following languages:
English
Q. Does Brightpearl support mobile devices?
Brightpearl supports the following devices:
iPad (Mobile)
Q. What other apps does Brightpearl integrate with?
Brightpearl integrates with the following applications:
Adobe Commerce, Authorize.Net, Avalara, BigCommerce, Bill.com, Dotdigital, Glew, Klaviyo, Mailchimp, PayPal, Quickbooks Online, ShipStation, Shopify, Shopify Plus, Stripe, Worldpay, Xero, ekmPowershop
Q. What level of support does Brightpearl offer?
Brightpearl offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Brightpearl.
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- POS Systems
- Retail Management Software
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