About Brightpearl

Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception.

What makes Brightpearl different:

Software and Service. Service is an integral part of our offer. Our retail consultants get you live in three times faster than traditional ERP, always for a fixed cost. And the in-house team stays with you throughout, from tech support to ongoing business consulting.

Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and our integrations and ecosystem are 100% retail.

Designed to Scale With You. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. We stand by our numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Brightpearl

Great retail operations is repeatable activity, done well. With Brightpearl you automate the ordinary, essential processes for efficiency, and you capture and act on the exceptions that really impact your business, whether problems to fix or opportunities for growth.

Grow efficiently: Automate operations to reduce costs in the back office, and spend the time and money on areas that drive growth - new customers, channels, products, partners and markets.

Delight customers: Operations dictates the customer experience - perfect orders, deliveries, customer service and returns drastically increase the chances of repeat purchases, leading to profitable customers and higher customer lifetime value.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, Denmark, Ireland, Norway, Sweden and 2 others

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

Brightpearl Software - Brightpearl invoice receiving
Brightpearl Software - Brightpearl sales
Brightpearl Software - Brightpearl product list
Brightpearl Software - Brightpearl order ID
Brightpearl Software - Brightpearl payment processing
Brightpearl Software - Brightpearl sales analysis
Brightpearl Software - Brightpearl inventory
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Brightpearl Software - Brightpearl invoice receiving
Brightpearl Software - Brightpearl sales
Brightpearl Software - Brightpearl product list
Brightpearl Software - Brightpearl order ID
Brightpearl Software - Brightpearl payment processing
Brightpearl Software - Brightpearl sales analysis
Brightpearl Software - Brightpearl inventory

Features

Total features of Brightpearl: 137

  • 3PL Management
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Alerts/Notifications
  • Audit Management
  • Audit Trail
  • Backorder Management
  • Bank Reconciliation
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Bills of Material
  • CRM
  • Campaign Management
  • Cataloguing/Categorisation
  • Channel Management
  • Check-in/Check-out
  • Collaboration Tools
  • Commission Management
  • Configurable Workflow
  • Contact Database
  • Core Accounting
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Security
  • Data Synchronisation
  • Demand Forecasting
  • Discount Management
  • Distribution Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • For Retail
  • For Small Businesses
  • Forecasting
  • Forms Automation
  • General Ledger
  • Gift Card Management
  • Income & Balance Sheet
  • Integrated Business Operations
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimisation
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Creation
  • Invoice Management
  • Invoice Processing
  • Item Management
  • Kitting
  • Loyalty Program
  • Manufacturing Inventory Management
  • Marketplace Integration
  • Mobile App
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Location
  • Multi-Store
  • Offline Access
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Payment Processing
  • Performance Metrics
  • Point of Sale (POS)
  • Process Modeling & Designing
  • Product Configurator
  • Product Data Management
  • Product Identification
  • Project Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Order Entry
  • Real Time Reporting
  • Real Time Synchronisation
  • Real Time Updates
  • Receipt Management
  • Receiving/Putaway Management
  • Recurring Orders
  • Remote Order Entry
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail POS
  • Returns Management
  • Rules-Based Workflow
  • SKU/UPC Codes
  • Sales Forecasting
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Shipping Labels
  • Shipping Management
  • Shopping Cart
  • Special Order Management
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Supply Chain Management
  • Templates
  • Third Party Integrations
  • Transaction History
  • Transaction Management
  • Vendor Managed Inventory
  • Warehouse Management
  • Workflow Management
  • eCommerce Management

Alternatives

Stitch Labs

4.5
#1 Alternative to Brightpearl
Stitch is an inventory and order management platform built for modern, high-growth brands.

QuickBooks eCommerce

4.6
#2 Alternative to Brightpearl
QuickBooks Commerce is powerful cloud-based inventory and order management software for growing multichannel businesses....

Volusion

3.8
#3 Alternative to Brightpearl
Volusion is an all-in-one eCommerce solution for small businesses. It offers everything a business needs to build,...

Extensiv Order Manager

4.8
#4 Alternative to Brightpearl
Extensiv Order Manager allows brands and ecommerce merchants to unify backend data from orders, inventory, POs and more...

Reviews

Overall rating

4.4 /5
(156)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support
4.4/5

Already have Brightpearl?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 156
Peter
Overall rating
  • Industry: Sporting Goods
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Why oh why is it so hard to find an awesome ERP in this space? Hold up! Brightpearl? Yes!

Reviewed on 21/10/2020

In the jungle of ERP for DTC brands, Brightpearl is the Jaguar, lurking in the shadows. Deadly (aka...

In the jungle of ERP for DTC brands, Brightpearl is the Jaguar, lurking in the shadows. Deadly (aka effective) but with less fanfare than the lions and the tigers. If you're doing multi-channel and need an ERP/WMS/OMS, get a demo!

Pros

Seamless integration for our multiple channels of commerce. Cloud-based, no need for IT staff to maintain. Infrequently goes down. Never gone down at a critical time aka BFCM. Plays nice with Shopify, Amazon, retail, in-house orders.

Cons

Training could be better for rank-and-file staff. Handling of sales tax (in multiple jurisdictions aka Wayfair ruling) could be better.

Response from Sage

Wow! I'm not sure I've ever read a review like that, Peter, and it's great that it's about Brightpearl!

It might be a cliche, but we do see ourselves a gap in the market for the reasons you've noted here. We love having you and the rest of the team as a customer and we hope that we'll be able to be part of your success story for many more years to come.

Thank you,
Tom (Brightpearl)

Martin
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

We moved from Sage

Reviewed on 28/9/2020

The relationship manager and technical response is now good and because we have had problems with...

The relationship manager and technical response is now good and because we have had problems with our supply change we have now bought Demand Planner and are confident that this will help greatly with our management of supplies and the amount of time taken in dealing with them.

Pros

We moved some years ago from Sage, which was causing us serious problems and although the original implementation was rather time consuming and the product cost very much more than Sage we have over the years been pleased we made the move.

We are mainly geared towards traditional rather than on-line sales but the interface with other apps is good, the accounting is solid and the sales/warehousing function substantially meets our needs.

Cons

All aspects are ok - does a good job for us

Response from Sage

Hi Martin,

Thank you for sharing your thoughts on Brightpearl, we love hearing from our customers!

Your feedback echoes a lot of concerns businesses come to us with when they're looking at upgrading their traditional back office systems. We build our implementation plans around the requirements of our customers, so while they can be time consuming, they're vital to ensure that you hit the ground running. Which is sounds like you did! So great to hear!

It's excellent to hear the great support that you're getting from our teams too. We've had rave feedback about Brightpearl Demand Planner so it's great that you've invested in that too.

Thank you again,
Tom

Steve
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

An ERP that attempts to find a mid-market ecommerce niche but falls short in many ways

Reviewed on 25/11/2020

Overall, Brightpearl did not meet its promises. After just 6 months, we made a decision to start...

Overall, Brightpearl did not meet its promises. After just 6 months, we made a decision to start looking elsewhere and abandon the tremendous investment we had made in Brightpearl.

If your business has over $5 million in sales, and a dedicated full time bookkeeper who interacts daily with both purchasing staff and sales staff, Brightpearl may be a fit for you. If not, we do not recommend Brightpearl.

Pros

Brightpearl has a lot of features and can be powerful at automation in some areas.

Cons

Brightpearl is expecially weak in several essential areas: onboarding/training, user interface, purchasing automation. Brightpearl charges a hefty price (more than $10K) for onboarding data, setup and training and both are disappointing. Data migration is complex because Brightpearl keeps its data in an uncommon way. You will need a third party data consultant familiar with Brightpearl data to get the data in the right format. Training is inadequate. We were never trained in much of the system because the trainer ran out of time. We asked repeatedly for more training but were not given it. This created enormous extra work for our team throughout the first few months. In fact, the training was so incomplete that we never received any training on the general ledger of the ERP. ERPs are rooted in accounting. But we were not trained on it. The user interface is antiquated. We've never experienced a user experience that required so many clicks to do the most basic things. Data is not visible in context during purchasing or inventory management. Purchasing in general is clunky. Time consuming.

Alternatives Considered

Extensiv Order Manager, Ordoro and SkuVault

Reasons for Choosing Brightpearl

We left Volusion and moved to BigCommerce. Whereas Volusion had a native inventory management system, Bigcommerce does not. So we needed an inventory management system with automation for drop ships and in-house fulfillment. We thought Brightpearl would provide inventory management, sales automation and financial accounting that would provide transaction level insight into our purchasing and sales.

Switched From

Volusion

Reasons for Switching to Brightpearl

It had promised to be robust and powerful.

Response from Sage

Hi Steve,

Thank you for the feedback.

I'm sorry to hear that you're reporting such issues with our onboarding. Our implementation team match training plans with against a defined list of the modules our customers tell us they're looking to adopt when they go live with us. In short, if something will be used, training on it will be provided.

We have been aware you feel that training has fell short in some areas and in response, your Project Manager and our VP of Global Professional Services have both attempted to get in touch with you to schedule additional training, but have not received any response.

We would really like to discuss these issues 1:1, so please get in contact with us ASAP so we can work on a way forward together.

Tom (Brightpearl)

Loreto
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Brightpearl is a big help!

Reviewed on 8/2/2018

Pros

What I like about this software is that it has centralized system, we do not need to log in into several accounts with our partners' channels. This system is more efficient compared to others because it requires less operation from the ordering of goods to supplier up to the delivery to the stores. Our items reach the stores with less lead time. It will really help to reduce/eliminate stock outs and opportunity loss.

Cons

One thing which I think this system needs to improve is about the report/data it generates. We, as an Inventory Analyst, we rely so much to the data that the system is giving us, for us to do our function and data analysis.

Response from Sage

Hi Loreto,

Firstly, thank you for taking the time to review us. Direct, honest feedback is very important to us. I'm really pleased that you find Brightpearl to be a big help and you like the centralised approach. Having everything under one roof is core to what we do and will keep doing. I'm also really pleased to hear that it's helped with reducing your lead times - our automation was built to do that and it's great to hear individual cases when that fruit comes to bear. Thank you for your feedback on our reporting. It's been a point of focus for us and I'm pleased to say that we've improved the capabilities of several of our report in our suite and will continue to do so. To catch up with our latest improvements, be sure to stay tuned to our release notes: https://help.brightpearl.com/hc/en-us/categories/201499746-Release-Notes-Notifications.

Thank you again,
Tom
Brightpearl

Philip
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

A Good Move - Improving All The Time

Reviewed on 7/2/2017

We carried out quite a bit of research and Brightpearl simply covered more of our requirements than...

We carried out quite a bit of research and Brightpearl simply covered more of our requirements than anything else we came across. We setup Brightpearl aided by their installation service in Feb 2016 and its been a good stable platform since with very few problems along the way.

We use Brightpearl for our accounting and inventory managment which syncs with our Magento and Ebay stores, it also leaves the door open to Amazon if we choose.
For us, there are a few things that could be better to suit our needs, this mainly due to the limited stock update import size from CSV, limited size of updates over the Brightpearl to Magento API. Certain EPOS functions such as easier returns/credits and ability to utilise product custom options in EPOS could be improved / included. It is also crying out for easier options to integrate a decent customer account/loyalty system. Brightpearl however, did still provide more than other systems we looked at.

Taking above in to account, Brightpearl without doubt has been a good move for us and we have learned to work around most of our issues which are most likely specific to us. We as a company could never go back to what we had before and I would say compared to the previous system, Brightpearl saves us around 6 hours per day in staff time but has also added much improved reliability to stock levels on the website and Ebay.

A year on and we do feel positive about being on board with Brightpearl. Support (Free) is pretty good and the system is improving all the time, with what seems like quarterly updates including extra features and better usability. I understand that a brand new EPOS app is on the way soon and they are following that with a new Brightpearl to Magento API connector which will vastly improve performance with large inventory/product data updates, unfortunately this does not include extended functionality to cover our particular requirement - : (

My advice to anyone thinking about going ahead is spend the time prior to installation and get your product data, sku's etc spot on first. As long as you get your data correct and in sync with your website you should not run in to any problems.

Showing 5 reviews of 156 Read all reviews

Brightpearl FAQs

Below are some frequently asked questions for Brightpearl.

Brightpearl offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is based on a tried-and-tested formula that factors in the pace of your growth. You'll never pay for more than you need. And when your business grows, you’ll see your order volume go up and cost per order go down. Contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.

Brightpearl has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Brightpearl supports the following languages:

English

Brightpearl supports the following devices:

iPad (Mobile)

Brightpearl integrates with the following applications:

Adobe Commerce, Avalara, BILL, BigCommerce, Dotdigital, Glew, Klaviyo, Mailchimp, PayPal, Quickbooks Online, ShipStation, Shopify, Shopify Plus, Stripe, Worldpay, Xero, authorize.net, ekmPowershop

Brightpearl offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Brightpearl.