JIRA Software

JIRA Software

Project & Issue Tracking Software - See why we're #1!

4.4/5 (8616 reviews)

JIRA Software Overview

What is JIRA Software?

With JIRA, there's no shortage of ways to stay in the loop. Whether you prefer to receive updates via email, chat, or by checking in on your mobile device, JIRA has you covered. At your desk or on the go with the new mobile interface, JIRA helps your team get the job done.

Issues are everywhere: Tasks, ideas, and requests are hiding in documents, people's heads, and deep in your inbox. Use JIRA to capture and organize your team's issues, prioritize and take action on what's important, and stay up to date with what's going on around you. JIRA makes all of this easy, so your team can spend less time managing the work and more time building great software.

Work the way you want: Your process is at the heart of everything you do. Don't shoehorn your team's work into the default workflow defined by your project tracker. JIRA has workflows to match your existing processes, that you can easily adapt as your team evolves. Use the tool that fits your team, don't change your team to fit your tool.

Productive, powerful planning: Teams that need to be effective and efficient choose JIRA to help them capture, assign, and prioritize their work. Ensure that everyone on your team knows exactly what needs to be done when, then watch the job get done flawlessly. And when you add the power of agile to JIRA – with the JIRA Agile add-on – you can even plan agile sprints!

Collaborate easily: On any team, it's important that people can easily share information and reach out for help when they need it. JIRA's simple, intuitive interface allows you to collaborate with teammates and get the job done more efficiently. If you think that's awesome, you'll love it even more when you combine JIRA's @mentions and assignment features with the power of Confluence and HipChat.

Visibility at the speed of light: Watch the issues that are most important to you, monitor activity streams, and share information with powerful dashboards, wallboards, and more. With JIRA, you'll always know what's going on.

Collect, service, and report: With JIRA Service Desk, the JIRA platform becomes a modern, flexible service desk experience that streamlines customer requests and boosts your IT team's efficiency.

Agile project management: These days, just keeping track of your work isn't enough – you've got to be agile. JIRA Agile adds agile project management to the power of JIRA.

JIRA Software Overview

Pricing

Starting from
US$10.00/month

Pricing options

Free Trial
Subscription
Value for money

JIRA Software offers flexible pricing.

Small teams: $10/month for up to 10 users
Growing teams: $7 per user/month for 11-100 users


JIRA Software Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, China, Europe and 5 others, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
Chinese (Traditional), Czech, Danish, English, French and 7 others, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish

Screenshots

JIRA Software screenshot: Agile Development
JIRA Software screenshot: Agile Development JIRA Software screenshot: Prioritization JIRA Software screenshot: Development Panel JIRA Software screenshot: Workflow Designer JIRA Software screenshot: Release Hub JIRA Software screenshot: Customization JIRA Software screenshot: Collaboration Tools JIRA Software screenshot: Visibility JIRA Software screenshot: Service Desk JIRA Software screenshot: Code Integration

JIRA Software Reviews

JIRA Software Reviews

Overall rating
4.4
/
5
Excellent
4288

Very good
3344

Average
813

Poor
116

Terrible
55

Value for Money
4.2
Features
4.4
Ease of Use
3.9
Customer Support
4.1
89% recommended this app
Janosch F.

Flexible, powerful, simple to use and grows as you go

Jira surprised me as coming across simple yet being incredibly powerful and versatile. It is a full blown Ticket and workflow management tool and it might be too much for small or personal projects. However, not being required to change the ticket system when the company or the team scales or are faced with types of tasks you did not expect is simply fantastic. Keeping software simple, easy to use yet increase its versatility and power is a virtue and Jira is build upon this virtue with care and vision


Tigran H.

The most Advanced Managment Software

Overall this is the great software for Product-process management and for issue tracking.


Usman K.

Useful to track software project progress

Overall, I have had a good experience with JIRA. It makes software development easier certainly. But it is by no means a perfect tool. Every team I have worked with that does software development has used this tool, so it is a popular choice for software projects.


Verified Reviewer

It works, but...

Overall, JIRA can work. It seems to require knowing what you're doing - including understanding Agile theory, your team's preferences, and how deeply you want to use the myriad features. This is not necessarily a bad thing, of course. If you don't know how Agile works, maybe take a class and figure it out. That said, most of the people I've worked with don't have the 20+ years of process study that I have undertaken, so JIRA is configured very lightly or customized to a point where it becomes a hindrance. The UI could really stand some updates for consistency and - yes - some hand-holding for configuration.


Senthilkumar N.

Effective Agile business project board

We used JIRA for agile development and testing projects for tracking status. Multiple scrum and agile masters used JIRA, resulted effective outcomes, tracking in a easy way and watch out without a delivery miss. Creating sub tasks within task lead to deep level of monitoring work items, given confident to manage the task items. We have used user stories, back logs, mini sprints, daily hour stand up calls which given target throughput accurately. Used JIRA in the form of test cases, defects, change request types, requirement analysis - all forms of software test and development life cycle along with multiple development tools like dotnet, GitHub, etc.,


Janosch F.
Industry: Internet
Company size: 51-200 Employees

Flexible, powerful, simple to use and grows as you go

Used Daily for 2+ years
Reviewed on 24/11/2018
Review Source: Capterra

Jira surprised me as coming across simple yet being incredibly powerful and versatile. It is a full blown Ticket and workflow management tool and it might be too much for small or personal projects. However, not being required to change the ticket system when the company or the team scales or are faced with types of tasks you did not expect is simply fantastic. Keeping software simple, easy to use yet increase its versatility and power is a virtue and Jira is build upon this virtue with care and vision

Pros

Jira is clean and it is simple yet powerful. You can use it for your basic ticket workflows from the get go and expand as you grow or the tasks you wisch to cover branch out. It is easy to customize the ticket views to contain the information you want to use and avoid cluttering. The Workflow editor is one of the most powerful I came across in all my professional career. It might not seem so much of an importance but believe me, when your business grows unexpected necessities will arise and you will suddenly be required to track tasks you never though about. Jira will have you covered and allow you to add different task types which traverse task-type specific phases and have corresponding stati. Also you have all the world of notification and responsibility tracking ping-pong covered as you go. Two further things are woth mentioning: First the Atlassian World (the Wiki Confluence and build system Bamboo and many other products) integrate flawlessly and it actually really makes using them fun. Jira is one of the tools, that make you smile when you are required to use it no matter the task to track, its jus smooth, convenient and above and beyond provides a rich ecosystem for free and commercial plugins even for rather exotic use cases.
Also, the license Model behind it scales fantastically. When we introduced it we were a small company with 8 people (we are now going strong towards the 200) and it was critical to keep cost for our tools reasonable. Jira got us covered.

Cons

When we scaled, the License was not as flexible in higher user tiers as it was in the lower ones. Also once upon a time an update went wrong and we had to invest a bucketload of time and brain power to get everything back up to speed. We did run jira on premise and hat some custom plugins so there might be some of the tripwires: In case you use plugins they must be available in the version you wish to upgrade to and this might require some research prior to updates. Also, you can make a science out of the workflow and notification configuration. In case it is not documented well when you do it it might get you into trouble.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tigran H.
Industry: Information Technology & Services
Company size: 51-200 Employees

The most Advanced Managment Software

Used Daily for 1+ year
Reviewed on 5/3/2020
Review Source: Capterra

Overall this is the great software for Product-process management and for issue tracking.

Pros

Firstly Jira is the most advanced task management software in my opinion. It has tons of valuable features for issue tracking, has interfaces like scrum, kanban and etc. It has simple mode for an starting projects and very advanced for more complex projects. One of the great things it is the editable everything e.x statuses which helps to my my team to do process more likly.

Cons

Using the Jira API it has little drawbacks for example complex documentation. It does not have major language libraries and sometimes the the API is not stabile.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Usman K.
Industry: Computer Software
Company size: 501-1,000 Employees

Useful to track software project progress

Used Daily for 2+ years
Reviewed on 23/1/2020
Review Source: Capterra

Overall, I have had a good experience with JIRA. It makes software development easier certainly. But it is by no means a perfect tool. Every team I have worked with that does software development has used this tool, so it is a popular choice for software projects.

Pros

This tool lets you create projects, and subdivide them into smaller projects. This allows for separation of development tasks from product and project management. It has messaging/comments in each ticket that is created, where people can be tagged and notified when their input is required. This makes for collaborative solutions. Informational data objects such as documents, images, zip files, videos can be attached to each ticket to add to the task description. JIRA also has Bitbucket integration, so any software development such as code branches or pull requests are automatically attached to the corresponding ticket if the ticket number is mentioned in the commit message. Pull requests are also automatically linked to the ticket so it is very easy to find corresponding code for a task/ticket.

Cons

JIRA does it's job. The cloud version of the tool can be slow sometimes. The tool does not put dates on every change or addition to a ticket. For example, if you keep making changes to an issue description over time, it does not tag each change with a timestamp or which user made the change . This makes it difficult to track when an addition to the issue description was made, or who made it. Also, in some cases of very large features, the description box can get very convoluted and hard to read. Same goes for message/comment sections where too many people are commenting and asking questions, it gets very difficult to sift through all the noise.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Computer Software
Company size: Self Employed

It works, but...

Used Daily for 2+ years
Reviewed on 26/3/2020
Review Source: Capterra

Overall, JIRA can work. It seems to require knowing what you're doing - including understanding Agile theory, your team's preferences, and how deeply you want to use the myriad features. This is not necessarily a bad thing, of course. If you don't know how Agile works, maybe take a class and figure it out. That said, most of the people I've worked with don't have the 20+ years of process study that I have undertaken, so JIRA is configured very lightly or customized to a point where it becomes a hindrance. The UI could really stand some updates for consistency and - yes - some hand-holding for configuration.

Pros

JIRA certainly has a lot of features that should make Project Management easy. The mobile app is adequate, and the web site works well enough. There are a whole lot of places to enter data, which ends up being a bit of a downfall. When JIRA is set up well, it does support PM. When it is used as a vanilla Agile product, I think it falls behind other offerings.

Cons

JIRA has so many configuration points that it takes forever to get it working properly for your team. They have also been changing the UI a lot recently, which has obscured where some data is, which - predictably - has slowed down our use. If JIRA could get a more consistent UI, I feel it could be a much better product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Senthilkumar N.
Industry: Information Technology & Services
Company size: 10,001+ Employees

Effective Agile business project board

Used Daily for 2+ years
Reviewed on 17/1/2020
Review Source: Capterra

We used JIRA for agile development and testing projects for tracking status. Multiple scrum and agile masters used JIRA, resulted effective outcomes, tracking in a easy way and watch out without a delivery miss. Creating sub tasks within task lead to deep level of monitoring work items, given confident to manage the task items. We have used user stories, back logs, mini sprints, daily hour stand up calls which given target throughput accurately. Used JIRA in the form of test cases, defects, change request types, requirement analysis - all forms of software test and development life cycle along with multiple development tools like dotnet, GitHub, etc.,

Pros

Couple of features below that I really admired the most-Mobile version of Jira board, colorful status tracking with accurate percentage, effective customized workflow modal, quick peek view of tasks in dashboard, search option for any filter, quick catch for getting user by using '@', easy query handling and filters, easier mode of cloning tasks, linking items and referencing, multiple built in report types like bar chart, pie charts, etc., Kanban & Agile flexi boards, vast of plugin support like git-hub, git bucket, zendesk, etc., From the admin point - easy configuration of development tools dotnet, configuring mailing options, deep level view of audit logs, watch list for issues.Couple of features below that I really admired the most-Mobile version of Jira board, colorful status tracking with accurate percentage, effective customized workflow modal, quick peek view of tasks in dashboard, search option for any filter, quick catch for getting user by using '@', easy query handling and filters, easier mode of cloning tasks, linking items and referencing, multiple built in report types like bar chart, pie charts, etc., Kanban & Agile flexi boards, vast of plugin support like git-hub, git bucket, zendesk, etc., From the admin point - easy configuration of development tools dotnet, configuring mailing options, deep level view of audit logs, watch list for issues.

Cons

Sometimes I feel, the JIRA GUI is clumsy to have many things in dashboard, other than that I do not see any specific negative factors to hate JIRA, and it depends on how we use the features for projects.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.2/10
Based on 8,616 user ratings
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JIRA Software Pricing

JIRA Software Pricing

Starting from
US$10.00/month
Free Trial
Subscription
Value for money

JIRA Software offers flexible pricing.

Small teams: $10/month for up to 10 users
Growing teams: $7 per user/month for 11-100 users

JIRA Software offers flexible pricing.

Small teams: $10/month for up to 10 users
Growing teams: $7 per user/month for 11-100 users

Value for Money
4.2/5
Based on 8,616 user ratings
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JIRA Software Features

JIRA Software Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Collaboration Tools
Drag & Drop Interface
Gantt Charts
Multiple Projects
Prioritising
Progress Tracking
Project Management
Project Planning
Project Time Tracking
Project Tracking
Projections
Reporting & Statistics
Task Management
Task Tracking
Third Party Integration
Timesheets
Features
4.4/5
Based on 8,616 user ratings
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Categories

Video Tutorials

Video Tutorials

Additional information for JIRA Software

Additional information for JIRA Software

Key features of JIRA Software

  • 1000's of Add-ons
  • @mentions
  • API
  • API availability
  • Action management
  • Active directory integration
  • Activity dashboard
  • Activity tracking
  • Agile development
  • Agile reporting
  • Assignment management
  • Automatic notifications
  • Burndown charts
  • Burndown/burnup charts
  • Categorizing
  • Charting
  • Code integration
  • Collaboration tools
  • Commenting
  • Communication management
  • Completion tracking
  • Configurable workflow
  • Cumulative flow diagrams
  • Custom filters
  • Custom reports
  • Customizable scrum boards
  • Customizable workflows
  • Development tracking
  • Dynamic workflow
  • Estimating
  • Filtered views
  • Forecasting
  • GitHub integration
  • IT / software projects
  • Issue management
  • Issue tracking
  • JIRA's query language (JQL)
  • Kanban boards
  • Mobile apps
  • Monitoring
  • OnDemand or hosted
  • OpenSocial gadgets
  • Planning tools
  • Portfolio management
  • Prioritizing
  • Progress tracking
  • Project time tracking
  • Project workflow
  • Projections
  • Real time reporting
  • Release management
  • Reporting & statistics
  • Roadmap planning
  • Search functionality
  • Service desk management
  • Sprint planning
  • Sprint reports
  • Status reporting
  • Team management
  • Third party integration
  • Traceability
  • Velocity charts
  • Version reports
  • Visual timeline

Benefits

  • Agile at Scale
    Scrum and Kanban improve project success and deliver value iteratively. JIRA and JIRA Agile scale Agile across your organization. JIRA also integrates with GitHub to link issues to commits.

  • Industry Leading Workflow Engine
    Don't let your issue tracking software dictate your process. With JIRA's workflow engine you can easily build the process that fits your team.

  • Polished User Experience
    Create, update, and work through issues using a fast and intuitive web interface with lightning-quick keyboard shortcuts.

  • Flexible Dashboards
    Create a personalized view of JIRA. Share dashboards to track project status, create custom reports, and monitor team wallboards.

  • Powerful Searching and Reporting
    Use JIRA's Query Language (JQL) with simple autocomplete to build advanced queries. Create a personalized view of JIRA and share dashboards to track project status, create custom reports, and monitor team progress with wallboards.

  • Deployment Options
    Simple Windows and Linux installers are available for an OnPremise solution, or you can get started hassle-free with JIRA OnDemand. Easily switch between OnPremise or OnDemand as your organization evolves.

  • Integrate with Everything
    Get more from JIRA with flexible REST and Java APIs – plus over 600 plugins and add-ons in the Atlassian Marketplace– to connect with the applications and tools you use every day.

  • GetApp Analysis

    GetApp Analysis

    JIRA is a cross platform issue and bug tracking software with advanced project management capabilities and features. JIRA is suitable for any company size and is extremely valuable to all collaborating teams, stakeholders and project managers. JIRA helps your team share information and engage others seamlessly, display issues on agile boards with custom agile workflows, enforce kanban work in progress limits and check their efficiency planning and assign members with certain tasks, work together with colleagues using joint-editing tools and monitor the team’s progress and updates of each task.

    Moreover, JIRA boasts a feature-rich service desk implementation that allows each department to collect customer requests instantly, and arrange them in priority queues that improve the productivity of the team and happiness of customers. Additionally, JIRA offers advanced source code integration along with a huge set of add-ons that can be conveniently found in Atlassian’s Marketplace.

    JIRA's main dashboard.

    What is JIRA Software?

    JIRA brings a team’s resources and knowledge assets under the same collaborating platform. This makes the team more efficient and minimizes the employees’ efforts to complete simple every day tasks. Complex activities that require the participation of personnel from different departments is easier when everyone uses JIRA.

    The agile project management features in JIRA offer a first-class opportunity for supervisors and managers to locate roadblocks that undermine the overall productivity of the team and take focused action and identify areas for improvement.

    Search filters can prove very useful.

    JIRA Software Main Features

    Mobile Application

    JIRA’s value and usability are greatly enhanced through its mobile platforms. Whether you are using Android or iOS JIRA remains accessible in a whole set of ways while you’re on the go.

    Using the JIRA app, you can access issues and bugs that are reported, and display them using custom filters. All reports are accompanied by comments and attachments like screenshots to help users fully understand the issue. A bug or issue can be assigned to a developer right from the mobile device.

    Checking recently created bugs on the mobile app.

    Service Desk

    JIRA Service Desk offers a clean and intuitive on-line customer portal for the clients that need help. They can just find what they need through easy to understand interface that will guide them to online help or to the most appropriate person to resolve their request.

    After the requests reach the service department, engineers take over assignments and start working on the tasks.

    A queue system automatically categorizes and prioritizes requests according to custom settings. A number of queues are available out of the box, but more can be added by users at any time. Service license agreements (SLAs) and the automatically generated metrics will provide you with detailed real-time reports, helping you assess progress and efficiency of your team.

    The service desk, as shown from the engineers perspective.

    Agile

    JIRA Agile is aimed to help software development teams collaborate better. Using agile planning processes, teams can deliver functioning software earlier and stay flexible when requirements change. JIRA supports agile through various practices such as kanban and scrum. Visibility is the one thing that collaborating teams usually miss from their workflow, and that is exactly what JIRA Agile comes to fulfill.

    You may plan in detail and do estimations with unparalleled accuracy. All bugs, tasks, and actions can be drag-n-dropped for users to perform easy prioritization or change sprints. At the end of the sprint, JIRA creates extensive reports with graphs and rich information which highlight the work done and the unfinished tasks that should be moved to the backlog or the next sprint.

    A kanban board on JIRA Agile.

    Code Integration

    Teams can use JIRA to manage the reporting, fixing and reviewing of software bugs in an efficient and integrated way. Developers can take assignments from shared dashboards and agile boards inside of JIRA. From there, Stash git repositories and Bamboo can be used to connect commits and test results back to the issue. All this can be done without the need of ever leaving JIRA.

    If you need more Git or Mercurial repositories, you can utilize the integration with Atlassian’s Bitbucket that will allow you to spend more time coding instead of dealing with issue and merging handling. The popular GitHub is also supported by JIRA and the connection can be done with the use of just the DVCS connector.

    Stash integration on JIRA.

    Atlassian Marketplace

    Users of JIRA will find that Atlassian’s Marketplace is the place to be when looking for extended functionality, or just for opportunities that you may never have thought of. It includes a vast collection of over 400 add-ons. There are admin tools, chart drawing tools, dashboard gadgets, themes, and styles etc. Over 61% of them are free of charge.

    Besides the add-ons, here you will also find the very valuable workflow templates. You may search among a vast collection to find something suited to your needs, or create your own tailored workflow and upload it to the Marketplace for everyone’s benefit.

    IT and helpdesk addons on the Marketplace.

    JIRA Software Integrations

    JIRA integrates well with a large number of related software to further expand the usability and utilization of the software in any usage scenario. Besides integrating with other Atlassian software tools like Confluence and Stash, developers have managed to achieve good integration with other software tools.

    Some of the most notable examples include the popular revision control tool Github, the widely used Gliffy diagram editor, the Affinity Live and SalesForce CRMs, and the AtTask and Clarizen development tools.

    JIRA Software Pricing

    JIRA offers three solutions. The basic package can accommodate 10 users and costs $10 monthly. The second package includes JIRA agile which will help developers and costs $20 per month, and the third package which costs the same is intended for Service Desks so it has the respective add-on enabled. Teams may count more than 10000 members if the software is hosted in the company’s servers and this will cost 24000$, 28000$ and 42000$ for the three packages, or up to 2000 members if it is hosted in the Atlassian Cloud with the price in this case ranging from 1000$ to 1500$.

    Although JIRA is commercial software, it can be used for free and without limitation from organizations that are non-profit, non-government, non-academic, non-commercial, non-political and secular. Open Source projects also meet the criteria to get a free user license for JIRA.

    JIRA Software Bottom Line

    • Easy project planning and management
    • Real-time issue tracking
    • Advanced code integration
    • Scrum and Kanban boards
    • Huge add-ons collection

    JIRA Software FAQs

    JIRA Software FAQs

    Below are some frequently asked questions for JIRA Software.

    Q. What type of pricing plans does JIRA Software offer?

    JIRA Software offers the following pricing plans:

    Starting from: US$10.00/month

    Pricing model: Subscription

    Free Trial: Available

    JIRA Software offers flexible pricing. Small teams: $10/month for up to 10 users Growing teams: $7 per user/month for 11-100 users

    Q. What are the main features of JIRA Software?

    JIRA Software offers the following features:

    • 1000's of Add-ons
    • @mentions
    • API
    • API availability
    • Action management
    • Active directory integration
    • Activity dashboard
    • Activity tracking
    • Agile development
    • Agile reporting
    • Assignment management
    • Automatic notifications
    • Burndown charts
    • Burndown/burnup charts
    • Categorizing
    • Charting
    • Code integration
    • Collaboration tools
    • Commenting
    • Communication management
    • Completion tracking
    • Configurable workflow
    • Cumulative flow diagrams
    • Custom filters
    • Custom reports
    • Customizable scrum boards
    • Customizable workflows
    • Development tracking
    • Dynamic workflow
    • Estimating
    • Filtered views
    • Forecasting
    • GitHub integration
    • IT / software projects
    • Issue management
    • Issue tracking
    • JIRA's query language (JQL)
    • Kanban boards
    • Mobile apps
    • Monitoring
    • OnDemand or hosted
    • OpenSocial gadgets
    • Planning tools
    • Portfolio management
    • Prioritizing
    • Progress tracking
    • Project time tracking
    • Project workflow
    • Projections
    • Real time reporting
    • Release management
    • Reporting & statistics
    • Roadmap planning
    • Search functionality
    • Service desk management
    • Sprint planning
    • Sprint reports
    • Status reporting
    • Team management
    • Third party integration
    • Traceability
    • Velocity charts
    • Version reports
    • Visual timeline

    Q. Who are the typical users of JIRA Software?

    JIRA Software has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does JIRA Software support?

    JIRA Software supports the following languages:

    Chinese (Traditional), Czech, Danish, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish

    Q. What type of pricing plans does JIRA Software offer?

    JIRA Software has the following pricing plans:

    Subscription

    Q. Does JIRA Software support mobile devices?

    JIRA Software supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does JIRA Software integrate with?

    JIRA Software integrates with the following applications:

    AppFusions, Get Satisfaction, Innotas, LeanKit, SpiraTeam, Testuff, Usersnap, Workfront, Zendesk, time cockpit

    Q. What level of support does JIRA Software offer?

    JIRA Software offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials