About Jira
With Jira, there's no shortage of ways to stay in the loop. Whether you prefer to receive updates via email, chat, or by checking in on your mobile device, Jira has you covered. At your desk or on the go with the new mobile interface, Jira helps your team get the job done.
Issues are everywhere: Tasks, ideas, and requests are hiding in documents, people's heads, and deep in your inbox. Use Jira to capture and organize your team's issues, prioritize and take action on what's important, and stay up to date with what's going on around you. Jira makes all of this easy, so your team can spend less time managing the work and more time building great software.
Work the way you want: Your process is at the heart of everything you do. Don't shoehorn your team's work into the default workflow defined by your project tracker. Jira has workflows to match your existing processes, that you can easily adapt as your team evolves. Use the tool that fits your team, don't change your team to fit your tool.
Productive, powerful planning: Teams that need to be effective and efficient choose Jira to help them capture, assign, and prioritize their work. Ensure that everyone on your team knows exactly what needs to be done when, then watch the job get done flawlessly. And when you add the power of agile to Jira– with the Jira Agile add-on – you can even plan agile sprints!
Collaborate easily: On any team, it's important that people can easily share information and reach out for help when they need it. JIRA's simple, intuitive interface allows you to collaborate with teammates and get the job done more efficiently. If you think that's awesome, you'll love it even more when you combine JIRA's @mentions and assignment features with the power of Confluence and HipChat.
Visibility at the speed of light: Watch the issues that are most important to you, monitor activity streams, and share information with powerful dashboards, wallboards, and more. With Jira, you'll always know what's going on.
Collect, service, and report: With Jira Service Desk, the Jira platform becomes a modern, flexible service desk experience that streamlines customer requests and boosts your IT team's efficiency.
Agile project management: These days, just keeping track of your work isn't enough – you've got to be agile. Jira Agile adds agile project management to the power of JIRA.
Pricing starting from:
US$7.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Jira
Scrum and Kanban improve project success and deliver value iteratively. Jira and Jira Agile scale Agile across your organization. Jira also integrates with GitHub to link issues to commits.
Don't let your issue tracking software dictate your process. With Jira's workflow engine you can easily build the process that fits your team.
Create, update, and work through issues using a fast and intuitive web interface with lightning-quick keyboard shortcuts.
Create a personalized view of Jira. Share dashboards to track project status, create custom reports, and monitor team wallboards.
Use Jira's Query Language (JQL) with simple autocomplete to build advanced queries. Create a personalized view of Jira and share dashboards to track project status, create custom reports, and monitor team progress with wallboards.
Simple Windows and Linux installers are available for an OnPremise solution, or you can get started hassle-free with JIRA OnDemand. Easily switch between OnPremise or OnDemand as your organization evolves.
Get more from Jira with flexible REST and Java APIs – plus over 600 plugins and add-ons in the Atlassian Marketplace– to connect with the applications and tools you use every day.
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$7.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Jira: 146
- @mentions
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Reporting
- Administrator Level Control
- Agile Methodologies
- Alerts/Notifications
- Application Management
- Approval Process Control
- Assignment Management
- Audit Trail
- Backlog Management
- Budgeting/Forecasting
- Bug Tracking
- Build Log
- Business Process Automation
- Calendar Management
- Campaign Management
- Change Management
- Charting
- Code Promotion
- Collaboration Tools
- Colour Codes/Icons
- Commenting/Notes
- Communication Management
- Compatibility Testing
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Conflict Tracking
- Continuous Delivery
- Continuous Deployment
- Create Subtasks
- Customisable Dashboard
- Customisable Reports
- Dashboard
- Data Connectors
- Data Import/Export
- Data Modeling
- Data Visualisation
- Debugging
- Defect Tracking
- Deliverables Management
- Deployment Management
- Document Management
- Drag & Drop
- Due Date Tracking
- Employee Management
- File Sharing
- Financial Management
- Forecasting
- Forms Management
- Gantt/Timeline View
- Goal Management
- Goal Setting / Tracking
- Idea Management
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Iteration Management
- KPI Monitoring
- Kanban Board
- Knowledge Base Management
- Knowledge Management
- Marketing Automation
- Marketing Calendar
- Media Planning
- Milestone Tracking
- Mobile Access
- Mobile Development
- Monitoring
- Multi-Channel Marketing
- Percent-Complete Tracking
- Planning Tools
- Portfolio Management
- Predictive Analytics
- Prioritisation
- Private Dashboards
- Process Change Tracking
- Process Modeling & Designing
- Product Roadmapping
- Progress Tracking
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Time Tracking
- Project Workflow
- Projections
- Public Dashboards
- Purchasing & Receiving
- Quality Assurance
- Real Time Reporting
- Recurring Issues
- Recurring Tasks
- Release Management
- Release Planning
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Management
- Requirements Review
- Resource Management
- Roadmapping
- Search/Filter
- Software Development
- Source Control
- Spend Management
- Stakeholder Defined Attributes
- Status Tracking
- Strategic Planning
- Supports Agile
- Supports Scrum
- Surveys & Feedback
- Task Editing/Updating
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Management
- Test Case Tracking
- Test Library Maintenance
- Test Run Tracking
- Testing Management
- Testing/QA Management
- Third Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Tracking
- Timeline Management
- Timesheet Management
- Traceability
- Traditional Methodologies
- Training Management
- User Level Management
- Vendor Management
- Version Control
- Visual Workflow Management
- Visualisation
- Web App Development
- Widgets
- Workflow Configuration
- Workflow Management
Alternatives
monday.com
Wrike
Asana
ClickUp
Reviews
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- Industry: Semiconductors
- Company size: 501-1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Jira for bug tracking and project management
Reviewed on 18/7/2019
I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it...
I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it has really made a difference in terms of: team collaboration, Agile methodology adoption, decreased time to market of new projects/new features and on the overall teams' spirit. We have seen a wide adoption for the other departments as well, non software development.
Pros
We used several bug tracking tools in the past but Jira is by far the best one. What I like most:
- user friendly interface, provides a nice user experience
- Agile SCRUM/Kanban support out of the box
- extremely configurable on almost everything
- extendable through custom scripting, either built-in or via addons
- very collaborative
- there are thousands of addons in the marketplace; you can even write your own
Cons
Being so flexible to be configured, the learning curve for admins is a little steep.
The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time.
- Industry: Financial Services
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Enablement of Team collaboration for Agile projects.
Reviewed on 16/9/2021
JIRA is a great tool that allows for greater team collaboration within Agile projects. It is easy...
JIRA is a great tool that allows for greater team collaboration within Agile projects. It is easy to use and very intuitive. Sometimes connectivity can be a problem especially with the cloud based versions. JIRA definitely provides more value than shortcomings.
Pros
1. Different user roles can be defined to allow for segregation of duties.
2. Epics can be defined to assist with long and intermediate project planning.
3. Duration of sprints can be defined according to project requirements.
4. Statuses for user stories can be used for tracking progress as well as workflow management.
5. Allows for bulk import of epics and user stories which can fast track administrative tasks where this information has been captured elsewhere e.g. CSV format
Cons
1. Only users from within the organization can be assigned to tasks and user stories. This can cause unnecessary delays where external users need to provide urgent input or contribution.
2. Statuses (user stories) cannot be defined specifically for a board where multiple boards exist within a project.
3. Only two types of users can be assigned to user stories, which are assignees and reporters. JIRA does not allow for multiple users (assignees) to be assigned to one user story.
- Industry: Higher Education
- Company size: 1,001-5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
More then you will ever need / Tool to handle thousands of problems one by one
Reviewed on 21/5/2018
Pros
*Functionality
The best feature of Jira is a huge number of integrations, massive amount of possibilities, statistics and tricks that you can you inside the platform.
There is an integrated tracking, kanbans, lists, sorting direct contact with chat (stride) and feature to work with git right from every task or issue.
* New UI
Recently Jira got an update, a new chat (Stride, instead of Hipchat) and a new UI for the tasks. I can see that company goes in the right direction to adopt all of it's powers.
*Customization
Jira, being confusing at first hides a lot of it's features inside most of which you can change and adjust to your business needs. It is a great solution for a big corporation with dozens of departments, hundreds of employees and thousands of issues and tasks daily. However, in all other cases Jira can be a nightmare at this point.
Cons
*Slow
Out off all CRM platforms and tools to handle tasks and issues Jira is the slowest by far. Is it initial problem or has it appeared after adopting so many technologies under one roof - I can't be sure. But one thing is clear - Jira is awfully slow.
*To many features
Yes, it is a disadvantage when it comes to Jira. When a new customer comes to Jira I believe, he is most definitely confused. Especially, if he/she tried ANYTHING else before. Of course, I see that company does a lot to make it easier and more comfortable, but as it is now, Jira is a terrible solution for fast adoption, scary for a small or middle sized team and most definitely not a great choice for personal use.
Jira is Huge. If you are huge - great features, customizing, different apps and plugins will help you solve a lot with Jira. If you are just starting or don't have that many tasks and issues and people in your company - you should probable check other options.
- Industry: Insurance
- Company size: 201-500 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Review for Jira as a developer
Reviewed on 14/7/2021
We moved our IT department to start using Jira for the teams that work in development. We have not...
We moved our IT department to start using Jira for the teams that work in development. We have not yet moved our Helpdesk or "system uptime" teams over since we are still looking at what product works best. So with the smaller team, I believe it has helped in keeping our tickets in order. It is simple to see what is currently being worked on in each project. We do not have the highest plan so we do not have all features, but I think our current feature set is large with room to evolve.
Pros
Jira is excellent at keeping track of our issues and linking between them on a kanban board. It was our introduction to a Kanban system of tickets. There are also many features we see ourselves using that we are on the verge of delving into, allowing us to focus on the tickets now but expand in the near future.
I like that tickets are easily linked to each other. Our previous system made it difficult to know which tickets were related, while Jira has several options for relating tickets (related to, duplicates, blocked / blocks/ etc)
Cons
I think the price can get high depending on how big your team is. We were just over the free limit which becomes a large cost, especially once you include subscriptions to confluence etc.
I think the load times and UI can get buggy at times, there are multiple times a day I have to click through menus several times for it to register. This is by far the most frustrating thing, especially when you have many tickets on a page.
One issue we had was that our current ticket system allows us to CC users onto tickets so they (+ anyone else we add) can get an update. This was not possible through regular Jira, however something similar could be done with effort on the Jira Service Management side.
- Industry: Financial Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Love/hate relationship with JIRA
Reviewed on 5/6/2021
I'll focus on the experience of moving from JIRA Classic to Next Gen project types.
Basically,...
I'll focus on the experience of moving from JIRA Classic to Next Gen project types.
Basically, over 19 years of existence, Atlassian made JIRA so customizable, that it was difficult for new users to get started. You had to spend months learning the platform just to make simple changes to process management.
So Atlassian started over with Next Gen projects. Next Gen projects have some cool features like a road map.
Even though I'm experienced with Classic, I decided to try Next Gen. 95% of the time, it works fine. However, there are frustrating limitations:
* Workflow transitions rules are very limited. Next Gen allows transition to any status.
* Custom fields are project-levels, so moving issues between projects is a pain.
* You can only do Sprints or Kanban
* Epics are just grouping issues. They don't do much else and don't show on the board.
* Single board per project
Pros
* Allows the issue flow to be perfectly configured to match your software development practices.
* Highly customizable process management - define the properties of issues and how they transition between states.
* Integration with many other products, like Slack & GitLab
Cons
* "Next Gen" project type lacks many features of Classic projects.
* Classic Project configuration is full of bloated features and complexity
* Next Gen projects sometimes have frustrating bugs and limitations that don't get fixed for years.
* Issue transition between Next Gen and Classic projects is not smooth (custom properties don't carry over)
Jira FAQs
Below are some frequently asked questions for Jira.Q. What type of pricing plans does Jira offer?
Jira offers the following pricing plans:
- Starting from: US$7.00/month View Pricing Plans
- Pricing model: Free Version, Subscription
- Free Trial: Available
Q. Who are the typical users of Jira?
Jira has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Jira support?
Jira supports the following languages:
Czech, Danish, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, zh-hant
Q. Does Jira support mobile devices?
Jira supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Jira integrate with?
Jira integrates with the following applications:
Balsamiq, Bitbucket, CA Flowdock, Confluence, ConnectWise Manage, Dovico, EazyBI Cloud, Get Satisfaction, GitHub, Gliffy Diagram, Harvest, HipChat, Hubstaff, JIRA Service Management, Lucidchart, Microsoft Outlook, Salesforce Sales Cloud, Weekdone, Zendesk, Zephyr
Q. What level of support does Jira offer?
Jira offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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