SurePayroll Overview
What is SurePayroll?
SurePayroll provides full-service online payroll to tens of thousands of U.S.-based small businesses. This payroll service includes payroll calculations, deductions, filing and payment of payroll taxes, direct deposit, and employee access to pay stubs, among other features.
With SurePayroll's mobile payroll apps, you can process payroll from anywhere...on vacation, at the DMV or perhaps in your pajamas in the middle of the night. There are no limits as to where and when you can log in and access your SurePayroll account. Also, access your past payrolls through reports, update employee or company information and stay on top of payroll & compliance deadlines, holidays and employees' birthdays.
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SurePayroll Overview
Pricing
Pricing options
Starting at $19.99 plus, $4 per employee and a 2-month free trial for small business customers. App is free to employees of companies that run payroll with SurePayroll.
SurePayroll Features
Media
SurePayroll Reviews
SurePayroll Reviews
Best payroll service at an affordable price
We have a very small dental office (5 employees) and I run the whole business aspect, so I needed a simple, easy to use solution for payroll. We had used ADP and Paychex for years and it worked. But when I moved to Surepayroll just to save money I didn't realize how easy payroll really could be. I love their online interface. Doing payroll takes me no time at all. The W2 reporting has been excellent as well.
Not Fancy but very dependable
Surepayroll has amazing customer support. You don't have a dedicated specialist, but no matter who you get it's great.
In over 5 years I have used Surepayroll I have never had an issue with my federal or state filings. Payroll is easy to run and check for errors. After previous experience with Quickbooks and recently with Paycor, Surepayroll is definitely the superior product as far as running payrolls and staying compliant with the IRS goes.
Save Your Time, Energy and Money and find something else!
I signed up with RM, who is a nice guy btw. I wanted to get set up with their payroll system and also use a time keeping product. I explained what I was looking for in a time keeping product and they referred me to their time keeping system because it could do things like have 3rd party managers approve time. I was told that by the rep, manager and then discovered a week later that I couldn't do it by their implementation team. Ok, I get it, they were wrong. I understand. They referred me to a list of their partners of about 12-15 or so. So I go through that whole list (which takes time btw) and pick one. I'm like "yay!" got one... finally fixed. Then a week later, it is discovered that they actually aren't a time keeping partner even though they referred me to them. And this was already after I spent $1k on setting up with that "partner". So, then I'm like whatever, you guys are clueless, let me think of a solution here. They offer me a free month of service for my troubles. Sweet. At this point, I just want to be able to pay people. I could go on in more detail but have to be brief because I'm running out of space, so here are my highlights...I set up payroll and guess what? like most of their software architecture it didn't work, the people didn't get paid. They were like, where's my paycheck? Same day I called Intuit Payroll and they took care of everything in one hour and got people paid! what a shit show from SurePayroll. Should be called ShitPayroll or unSurePayroll.
SurePayroll - Best Option for Small Businesses
SurePayroll is amazing for my small business. It enables us to focus on the work we do, not the administrative task of doing payroll. We do not have an HR dedicated person so being efficient is #1 priority.
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SurePayroll - accurate, timely, easy to use
Pros
Love that we are able to provide every employee with their own log in access to view history, print copies of checks and W-2's. Frees up a lot of time by allowing them to perform this critical task.
Cons
Nothing negative too report. We have not experienced any problems with accuracy of data, and their security is excellent.
Best payroll service at an affordable price
We have a very small dental office (5 employees) and I run the whole business aspect, so I needed a simple, easy to use solution for payroll. We had used ADP and Paychex for years and it worked. But when I moved to Surepayroll just to save money I didn't realize how easy payroll really could be. I love their online interface. Doing payroll takes me no time at all. The W2 reporting has been excellent as well.
Pros
It is very user friendly. I seldom if ever need any technical assistance, but when I have it was easy and the person helping me was extremely knowledgeable.
Cons
My employees have complained that accessing their account online has been difficult. We find that it doesn't work well on a smartphone and it must be accessed via a desktop or laptop computer. This needs to be addressed because many of my employees no longer have a computer at home. They rely soley on their phone or tablet for their computer needs.
Response from SurePayroll
Wendy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. Thanks again for your kind words.
Not Fancy but very dependable
Surepayroll has amazing customer support. You don't have a dedicated specialist, but no matter who you get it's great.
In over 5 years I have used Surepayroll I have never had an issue with my federal or state filings. Payroll is easy to run and check for errors. After previous experience with Quickbooks and recently with Paycor, Surepayroll is definitely the superior product as far as running payrolls and staying compliant with the IRS goes.
Pros
Ease of use
Intuitive interface
Dependability
Customer service
Cons
No reminders for reviews
Birthday reminders are spotty
No self onboarding
Response from SurePayroll
Angela, thanks for leaving us such a wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.
Save Your Time, Energy and Money and find something else!
I signed up with RM, who is a nice guy btw. I wanted to get set up with their payroll system and also use a time keeping product. I explained what I was looking for in a time keeping product and they referred me to their time keeping system because it could do things like have 3rd party managers approve time. I was told that by the rep, manager and then discovered a week later that I couldn't do it by their implementation team. Ok, I get it, they were wrong. I understand. They referred me to a list of their partners of about 12-15 or so. So I go through that whole list (which takes time btw) and pick one. I'm like "yay!" got one... finally fixed. Then a week later, it is discovered that they actually aren't a time keeping partner even though they referred me to them. And this was already after I spent $1k on setting up with that "partner". So, then I'm like whatever, you guys are clueless, let me think of a solution here. They offer me a free month of service for my troubles. Sweet. At this point, I just want to be able to pay people. I could go on in more detail but have to be brief because I'm running out of space, so here are my highlights...I set up payroll and guess what? like most of their software architecture it didn't work, the people didn't get paid. They were like, where's my paycheck? Same day I called Intuit Payroll and they took care of everything in one hour and got people paid! what a shit show from SurePayroll. Should be called ShitPayroll or unSurePayroll.
Pros
At first it was easy to use. But that only lasted a day. Everything on the back end of their software is crap. Bad connections. Different teams don't communicate to each other. It's a sad case. They should either try to fix it or give up in the industry. I definitely do not recommend them.
Cons
Whoever runs this company needs to re-examine EVERYTHING. From your front line reps, to your managers, to your operations, to you Customer Service Team to your engineers or IT staff that develop and maintain your SaaS product. I don't know how a company like Paychex can by SurePayroll and not make it better than what it is. People are nice but pretty much clueless and not helpful.
Response from SurePayroll
Michael, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at [email protected] or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible. Thank you.
SurePayroll - Best Option for Small Businesses
SurePayroll is amazing for my small business. It enables us to focus on the work we do, not the administrative task of doing payroll. We do not have an HR dedicated person so being efficient is #1 priority.
Pros
This software has enabled us to free of so much time. We used to do payroll manually and it would take 4-6 hrs. Now, we get it done in a matter of minutes. That alone makes it worth the money!
Cons
Overall, I don't have many cons. There was a bit of a roughness in the beginning but it has all been smooth sailing since.
Response from SurePayroll
Melinda, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.
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SurePayroll Pricing
SurePayroll Pricing
Starting at $19.99 plus, $4 per employee and a 2-month free trial for small business customers. App is free to employees of companies that run payroll with SurePayroll.
Starting at $19.99 plus, $4 per employee and a 2-month free trial for small business customers. App is free to employees of companies that run payroll with SurePayroll.
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SurePayroll Features
SurePayroll Features
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Categories
Categories
Additional information for SurePayroll
Additional information for SurePayroll
Key features of SurePayroll
- Access current and past paycheck records
- Automatic Tax Filing and Payment
- See used, available and earned vacation, sick and personal t
- View paycheck details, including earnings, taxes, deductions
Benefits
-Easy-to-manage Workers Compensation
-401(k) Retirement Plans that Fit Your Business
-Affordable Health Insurance for Small Business
-Pre-Employment Screening and New Hire Reporting
SurePayroll FAQs
SurePayroll FAQs
Below are some frequently asked questions for SurePayroll.
Q. What type of pricing plans does SurePayroll offer?
SurePayroll offers the following pricing plans:
Starting from: US$19.99/month
Pricing model: Subscription
Free Trial: Available
Starting at $19.99 plus, $4 per employee and a 2-month free trial for small business customers. App is free to employees of companies that run payroll with SurePayroll.
Q. What are the main features of SurePayroll?
SurePayroll offers the following features:
- Access current and past paycheck records
- Automatic Tax Filing and Payment
- See used, available and earned vacation, sick and personal t
- View paycheck details, including earnings, taxes, deductions
Q. Who are the typical users of SurePayroll?
SurePayroll has the following typical customers:
Small Business, Non Profit, Freelancers, Mid Size Business
Q. What languages does SurePayroll support?
SurePayroll supports the following languages:
English
Q. Does SurePayroll support mobile devices?
SurePayroll supports the following devices:
Android, iPhone
Q. What other apps does SurePayroll integrate with?
SurePayroll integrates with the following applications:
AccountingSuite, Buddy Punch, Homebase, Hubworks Hostel Management, Kashoo, QuickBooks Online, QuickBooks Online Advanced, TimeWorksPlus, UKG Ready, WebHR
Q. What level of support does SurePayroll offer?
SurePayroll offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials
