About SurePayroll
SurePayroll provides full-service online payroll to tens of thousands of U.S.-based small businesses. This payroll service includes payroll calculations, deductions, filing and payment of payroll taxes, direct deposit, and employee access to pay stubs, among other features.
With SurePayroll's mobile payroll apps, you can process payroll from anywhere...on vacation, at the DMV or perhaps in your pajamas in the middle of the night. There are no limits as to where and when you can log in and access your SurePayroll account. Also, access your past payrolls through reports, update employee or company information and stay on top of payroll & compliance deadlines, holidays and employees' birthdays.
Get a Free 6-Month Trial.
Key benefits of SurePayroll
-Easy-to-manage Workers Compensation
-401(k) Retirement Plans that Fit Your Business
-Affordable Health Insurance for Small Business
-Pre-Employment Screening and New Hire Reporting
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Reviews
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- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very easy to use and takes care of everything
Reviewed on 3/10/2018
I've had a great experience with SurePayroll. It is easy to handle paying my employees and making...
I've had a great experience with SurePayroll. It is easy to handle paying my employees and making sure taxes are covered too.
Pros
Setting up SurePayroll was easy (a rep guided me through it) and now it takes care of everything for me. I go and manually input my hourly employees time in every two weeks, but otherwise the entire process is pretty automated.
Cons
No cons - I haven't had any issues with SurePayroll!
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great option for your business!
Reviewed on 13/3/2020
Overall SurePayroll was easy to set up, is easy to manage, and is a great solution for our current...
Overall SurePayroll was easy to set up, is easy to manage, and is a great solution for our current business needs. However when coordinating with our worker's compensation plan, there has been some disconnect, but I'm sure this will end up getting resolved.
Pros
The dashboard provides the best look into the current status of your ongoing payroll.
Cons
While the layout is user friendly, it should be easier to view options for handling situations outside the normal payroll cycle.
Response from Paychex
Jael, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll.
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Surepayroll DEVASTATED my business. DO NOT USE if you care about compliance
Reviewed on 5/2/2021
We are trying to navigate the remote working situation as many business are I imagine. It is a...
We are trying to navigate the remote working situation as many business are I imagine. It is a grey area which state to tax employees in as the company is based in California and some of our workers decided to reside in other states. One employee decided to stay in New York, so we decided to amend his returns to reflect his NYC residence, seemed like the right thing to do. Surepayroll charged a large fee for this amendment. I then received a $27,000 fine from New York for not having workers comp insurance. Now the NY website says teachers don't need workers comp, which makes sense as our tutors teach on their computer in the bedroom and have no chance of injury. However as an out of state business it turns out they require it for all employees. Surepayroll gave NO guidance on compliance whatsoever. Once I received the fine they did NOTHING to help me resolve it, other than send an insurance salesperson my way. All decent payroll firms help with compliance, switch to Gusto they force you to be in compliance before you set up an account. This fine is forcing us to close our doors in New York. The entire reason I pay a payroll service is to help navigate situations like this. Using this service is probably the worst business decision I've ever made. I now owe $27,000 to NY which I absolutely don't have and don't expect to have anytime soon. This has been devastating. Surepayroll made it clear that they could care less about resolving the issue.
Pros
Somewhat easy to use, though the website is really cheap looking.
Cons
They do not assist with state compliance at all.
Response from Paychex
Sean, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at [email protected] or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy and Efficient Payroll for small businesses
Reviewed on 14/3/2020
Excellent and Easy to use!
Excellent and Easy to use!
Pros
It's very easy to use and I can run payroll in about 15 minutes. Always accurate and have never had any technical problems. Customer service is always available.
Cons
The security feature is annoying that I can't text anymore, I always have to be called with a password and I have not had the time to get it fixed after office hours.
Alternatives Considered
RUN Powered by ADPReasons for Switching to SurePayroll
Less expensive and recommendation from a friendResponse from Paychex
Christine, thanks for leaving us such a wonderful review.
- Industry: Real Estate
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Kudos to SurePayroll
Reviewed on 18/3/2020
When I created my PLLC, I needed to find a payroll program/company to handle my payroll. My...
When I created my PLLC, I needed to find a payroll program/company to handle my payroll. My financial planner recommended SurePayroll and ADP. SurePayroll beat ADP on all levels...sales, pricing and customer support. So glad I chose SurePayroll as I appreciate the easy access to support; everyone knows their product and has answered my questions quickly and clearly.
Pros
I found the software easy to use and the support is exceptional.
Cons
I can't think of anything that has been a problem.
Alternatives Considered
ADP TotalSourceReasons for Switching to SurePayroll
As I mentioned previously, SurePayroll won me over quickly. My sales rep explained the services and continued to support me until I was up and running. Then your customer support folks took over -- always there to help me when I've lost my way! Pricing was very attractive too!!!Response from Paychex
Michele, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.
SurePayroll FAQs
Below are some frequently asked questions for SurePayroll.Q. What type of pricing plans does SurePayroll offer?
SurePayroll offers the following pricing plans:
- Starting from: US$29.99/month
- Pricing model: Subscription
- Free Trial: Available
Starting at $19.99 plus, $4 per employee. Get up to 6-months free for small business customers. App is free to employees of companies that run payroll with SurePayroll.
Q. Who are the typical users of SurePayroll?
SurePayroll has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does SurePayroll support?
SurePayroll supports the following languages:
English
Q. Does SurePayroll support mobile devices?
SurePayroll supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does SurePayroll integrate with?
SurePayroll integrates with the following applications:
QuickBooks Online Advanced, Xero
Q. What level of support does SurePayroll offer?
SurePayroll offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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