About Carbonite

Carbonite will backup all the data on your computer as long as it’s connected to the internet.

Pricing starting from:

US$59.00/year

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

Chinese, English

Pricing starting from:

US$59.00/year

  • Free Version
  • Free Trial
  • Subscription

Images

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Carbonite Software - 1

Features

Total features of Carbonite: 12

  • Automatic Backup
  • Backup Scheduling
  • Cloud Backup
  • Continuous Backup
  • Encryption
  • Financial Data Protection
  • Incremental Backup
  • Local Server Options
  • Multiple System Support
  • Retention Policy
  • Secure Data Storage
  • Web Access / Restoration

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Reviews

Overall rating

4.3 /5
(147)
Value for Money
4.1/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.1/5

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Showing 5 reviews of 147
Andrew K. Andrew K.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Makes for very easy regualr backups

Reviewed on 10/11/2019

Very good. We trialled a few different options but this was the best one.

Very good. We trialled a few different options but this was the best one.

Pros

Once it is set up properly you don't need to touch it again. If a problem occurs, it gives you a notification and is fixed easy.

Cons

Indicating which files and folders to back up can be a pain. By default, it backs up heaps of things that don't need backing up.

Alternatives Considered

Acronis Cyber Backup

Reasons for Switching to Carbonite

Better pricing and much better support responsiveness.
David M. David M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Carbonite for personal or small business

Reviewed on 11/3/2021

Complete system restoration was a huge problem solver. Also real time continuous synched back up...

Complete system restoration was a huge problem solver. Also real time continuous synched back up helped immensely for incidents such as accidental deletion.

Pros

The product was easy to implement and configure. The best features were continuous synchronous backup, and backup with encryption. It also had a feature to back up the entire system that could be used to restorer after a hardware failure.

Cons

The features were never a problem, however the pricing model changed significantly that made the prodcut unaffordable to my business and my clients.

Alternatives Considered

Acronis Cyber Backup

Reasons for Choosing Carbonite

The pricing model changed, and it exceeded the budget allocated.

Reasons for Switching to Carbonite

Pricing was the best and Carbonite contained all of the features I was looking for.

Response from OpenText

Thank you for leaving us a review. I'm sorry to hear that our pricing model was not to your satisfaction. Please reach out to our sales team to see if we can work something out: https://www.carbonite.com/contact-us

Cindy B. Cindy B.
Overall rating
  • Industry: Real Estate
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Carbonite

Reviewed on 11/11/2021

If a document was accidently deleted, you could go into your account online and retrieve it for a...

If a document was accidently deleted, you could go into your account online and retrieve it for a short period of time.

Pros

Once you have it installed on your computer/laptop, you don't have to worry about it, the back up is automatic. Besides my work computer, I have also purchased it for my personal computer because it is so convenient, the auto backup and the availability of your files from anywhere.

Cons

So far our company has been very happy with this safety net.

Response from OpenText

Thanks so much for leaving us a review! I'm glad you're feeling safer since using Carbonite!

Dustin D. Dustin D.
Overall rating
  • Industry: Research
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Reliable Software that provides piece of mind

Reviewed on 19/1/2018

I really liked it until they implemented the HUGE price increase. Perhaps it was a problem with...

I really liked it until they implemented the HUGE price increase. Perhaps it was a problem with just that one employee but they definitely need to get better at communicating changes to their customers. I'll be switching to a more cost effective product once our subscription is up.

Pros

Ease of install - It is extremely easy to deploy Carbonite. I have installed it on our Windows 10 workstations as well as our server VMs running Windows Server 2012. Each time the process is quick and simple. I also like the custom updates it provides on backup status. It also lets you customize backup policies for each individual device to optimize utilization.

Cons

They wanted to increase our yearly cost by more than 50% with minimal account upgrades.

Our account was set to renew automatically at this increased price with no warning. An account rep reached out to me a 6-8 weeks ahead of our renewal date but wouldn't respond until we were about 2 weeks out. At that time he informed me our price was going up.

The strange thing was that under billing it still showed the price we had been paying for the past six years, and showed we would be charged the same amount again on our renewal date. If he hadn't mentioned it on the call they would have charged us the new price without informing us until we received the receipt. I really did not like that their system was showing one price but they planned to spring another on us.

Mike N. Mike N.
Overall rating
  • Industry: Military
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Information and file redundancy is key

Reviewed on 15/12/2020

My experience with Carbonite has been entirely positive. The few times that I have had to restore a...

My experience with Carbonite has been entirely positive. The few times that I have had to restore a file or several files were just a minor inconvenience compare to recreating the information from scratch. I would definitely recommend using this backup platform.

Pros

After a small learning curve the platform's UI is easy to configure and is intuitive. I can retrieve a backup copy of a lost file through the software's pop up in a matter of minutes and continue on with the project.

Cons

Unfortunately, any older files which are in my back up must be restored by a Carbonite representative. This involves a phone call and some time with the representative. Not a bad experience, just a minor inconvenience compared to the do-it-yourself newer backed up files.

Showing 5 reviews of 147 Read all reviews

Carbonite FAQs

Below are some frequently asked questions for Carbonite.

Carbonite offers the following pricing plans:

  • Starting from: US$59.00/year
  • Pricing model: Subscription
  • Free Trial: Available

Carbonite offers Home, Home & Office and Business solutions. The price varies from $59 per computer per yer to $599 per year.

Carbonite has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Carbonite supports the following languages:

Chinese, English

Carbonite supports the following devices:

Android (Mobile)

We do not have any information about what integrations Carbonite has

Carbonite offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for Carbonite.