About Carbonite

Carbonite will backup all the data on your computer as long as it’s connected to the internet.

Pricing starting from:

US$59.00/year

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

Chinese, English

Pricing starting from:

US$59.00/year

  • Free Version
  • Free Trial
  • Subscription

Images

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Carbonite Software - 1

Features

Total features of Carbonite: 15

  • Automatic Backup
  • Backup Scheduling
  • Backup and Recovery
  • Cloud Backup
  • Continuous Backup
  • Data Migration
  • Data Recovery
  • Data Replication
  • Disaster Recovery
  • Encryption
  • Financial Data Protection
  • Incremental Backup
  • Local Server Options
  • Secure Data Storage
  • Web Access / Restoration

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Reviews

Overall rating

4.3 /5
(156)
Value for Money
4.1/5
Features
4.2/5
Ease of Use
4.2/5
Customer Support
4.1/5

Already have Carbonite?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 156
Susan A.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

249,576 Files Are Safe from Natural Diaster

Reviewed on 28/4/2022

Since it runs in the background and I don't need to do anything with it - my experience is awesome!...

Since it runs in the background and I don't need to do anything with it - my experience is awesome! I love seeing the reports pop on the screen saying my system just backed up XXXXXXX number of files. And at any time, I can open the software and see the files and view my backup on the Cloud. I am using Carbonite Safe CE 22.2 -- I have clients that say they have a backup to Google or other service, and quite frankly they don't understand the complexity they will go through to try to retrieve their data. I highly recommend Carbonite not only for business but also personal home computers.

Pros

Peace of mind. At any point in time, I know if my hard drive system were to be compromised, by disaster or stolen or other calamity--I could be back in business with all documents and files uploaded into a new computer hard drive system. I have stored in my system at this moment in time 249,577 files - work from over 10 years is compiled here for my marketing clients. My invoices and accounting are backed up. My IRS files are backed up.

Cons

As I was recommended to Carbonite by my IT guy, he is the one installed the software and also uploaded all of the docs and files when I purchase new hardware. So if I were to lose my data I would need to figure out how to do it and/or pay him to help me. I trust experts when it comes to my data and security, so this is not a huge issue for me.

Response from OpenText

Glad you're seeing the benefit of our product! Thanks so much for leaving us a positive and detailed review!

Sarah S.
Overall rating
  • Industry: Broadcast Media
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Great for Baking Up Data

Reviewed on 26/12/2021

If Carbonite changed those two factors I mentioned as cons, I would feel way more confident...

If Carbonite changed those two factors I mentioned as cons, I would feel way more confident recommending them to friends because I do like the affordable plan and how easy it is to backup files compared to competitors. And like I mentioned, I also like how they will back up your external hard drive which a competitor I was looking at does not do.

Pros

As a backstory, I was talking to our tech advisor about our need for backing up our data. While I ensure that I back up my data through my external hard drive, I also know that my external hard drive can go kaput as all of them do eventually. So I mentioned to our tech guy that I feel like we need a cloud storage but I wasn't too fond of Dropbox or Google Drive. He had similar sentiments and recommended Carbonite. He said he uses it with a number of clients with good results. So I took the plunge with their Black Friday deal that included backup for my computer and external hardrive.

Pros:

I liked that it backed up all of my data itself and that I didn't have to do it manually. The only thing I need to do manually is for my future data and the process is SUPER simple even for the tech-challenged.

I also liked that there was the mid-tier option (the one I chose) that backs up your external hard drive.

You get unlimited storage for the tier I chose which is not true of Dropbox, OneDrive, GoogleDrive, and others.

Cons

I don't like that I can't easily access my data to see with my own eyes that my data is backed up which is very different than OneDrive, GoogleDrive, and Dropbox that I can pull up at any time my backup files. I can't tell how good Carbonite is at backing up the files until something goes wrong which makes me nervous.

I don't like that if my external hard drive isn't connected for 30 days, the data is wiped out. What if I'm taking a break from my technology and don't have it hooked up? What if I'm using a different computer at the time because my original laptop and backup hard drive are getting repaired? That made me feel uneasy.

Alternatives Considered

Backblaze

Reasons for Choosing Carbonite

The process of backing up data on Internex was very time-consuming and I was having difficulty simply backing up videos (anything beyond PNGs, JPGs, and documents/PDFs).

Reasons for Switching to Carbonite

I chose Carbonite because it was more affordable and I could back up my external hard drive.

Response from OpenText

Thank you so much for leaving us some actionable feedback. Appreciate you taking the time to be thorough and honest with us!

Verified Reviewer
Overall rating
  • Industry: Government Administration
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Deletion of backup

Reviewed on 11/5/2022

Pros

I found nothing positive about this software. Software was not as user friendly as the backup company Carbonite bought out. Sorry I kept with it but also shocked to see their deletion policy.

Cons

Carbonite has a 30 day policy to delete all data and is not recoverable if your subscription laps. Unfortunately my computers had to be reimaged due to malware, my credit card was compromised and I was just starting over when I found out Carbonite had deleted my data 5 days before. I had one email that stated my subscription had expired because my Credit card had changed. I didn' see it as I was caught up getting everything back on line. But my real problem with carbonite is this 30 day policy of wiping my backups off the server when you have been a customer for years. I totally was confident my data would be there. About 20 years of data was wiped out .I talked to a manager and she said that it is industry standard practice. I checked with several backup companies and none of them were definitely more reasonable. In most they were still recoverable. I didn't expect this type of service. Things happen unexpectedly and you would like to think the company you trusted your data with would have some archive. computers are being hacked every day and a company that cant hold on to your data during replacements etc is not customer friendly and not standing behind what they promise. By the way this company bought out my past backup company I had for years that definitely did not have a policy like this one. Go look for their policy. You will be frustrated finding it. But its been my pleasure to hear that multiple times as their excuse. I hope [SENSITIVE CONTENT] sees this review

Response from OpenText

Sorry to hear you've had a poor experience - Please reach out to support for assistance: https://www.carbonite.com/contact-us

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

OK backup with significant drawbacks

Reviewed on 11/6/2022

Works OK but is a bit limited, and fairly pricy given what you get.

Works OK but is a bit limited, and fairly pricy given what you get.

Pros

Easy to use, with strong encryption and security.

Cons

Limitations on what types can be updated. Single-device. Limited versioning.

Randy W.
Overall rating
  • Industry: Chemicals
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Carbonite - Great solutiuon for protection!

Reviewed on 22/12/2021

Awesome. I ave had to use the backups to recover failed drives, and ransomed disks.

Awesome. I ave had to use the backups to recover failed drives, and ransomed disks.

Pros

The software is easy to setup. It allows the individual to set up different backups. Incremental (daily), full (weekly or daily). Support is great and very helpful. You can encrypt the backups. Carbonite checks the backups on a continuous basis for ransomware.

Cons

By default it selects the folders for you. This is OK, but not all folders need backed up. It is easy to unselect the folders.

Response from OpenText

Thanks for leaving us some detailed and positive feedback! We appreciate you taking the time to be descriptive and honest!

Showing 5 reviews of 156 Read all reviews

Carbonite FAQs

Below are some frequently asked questions for Carbonite.

Carbonite offers the following pricing plans:

  • Starting from: US$59.00/year
  • Pricing model: Subscription
  • Free Trial: Available

Carbonite offers Home, Home & Office and Business solutions. The price varies from $59 per computer per yer to $599 per year.

Carbonite has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Carbonite supports the following languages:

Chinese, English

Carbonite supports the following devices:

Android (Mobile)

We do not have any information about what integrations Carbonite has

Carbonite offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

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