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Carbonite

4.3 (172)
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Internet based backup solution

About Carbonite

Carbonite lets users backup all the data on their computer as long as it’s connected to the internet. It is a cybersecurity software that allows businesses to back up their files and digital assets, as well as recover them in the event of a data loss.

In addition to offering unlimited storage space, Carbonite includes the following features - automated backup for files that are added to the computer, automatic file synchronization between all devices in the home office or small business (including mobile devices), and remote access so users can access their files anywhere.


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Carbonite Software - Carbonite restore
Carbonite Software - Carbonite backup details
Carbonite Software - Carbonite set backup
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Not sure about Carbonite? Compare with a popular alternative Show more details

Carbonite

4.3 (172)
VS.
Highly reviewed

Starting Price

US$4.92
month
No pricing found

Pricing Options

Free version
Free trial
Free version
Free trial

Features

29
89

Integrations

No integrations found
7

Ease of Use

4.2 (172)
4.7 (216)

Value for Money

4.0 (172)
4.4 (216)

Customer Service

4.0 (172)
4.5 (216)
Green rating bars show the winning product based on the average rating and number of reviews.

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NAKIVO Backup & Replication

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Efficient and reliable backup and recovery for Microsoft 365 data in Exchange Online, Teams, OneDrive and SharePoint...

Microsoft 365 Backup

4.7
#4 Alternative to Carbonite
SaaS Backup for Microsoft 365

Overall rating

4.3 /5
(172)
Value for Money
4.0/5
Features
4.2/5
Ease of Use
4.2/5
Customer Support
4.0/5

83%
recommended this app
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172 Reviews

Andrew
Andrew Show more details
Overall rating
  • Industry: Food Production
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source Show more details

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Easy to use cloud backup solution

Reviewed on 6/10/2022

Pros

Once setup it is hands off and if you need to do a restore it is easy to do.

Cons

For us it just worked. We have not had any issues taking backups. We then use carbonite to restore to new systems as we rotate out hardware

Response from OpenText

Thanks for leaving a review - glad to hear that the setup has been easy and straightforward!

James
James Show more details
Overall rating
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to set up for peace of mind

Reviewed on 9/4/2018

Pros

We've used Carbonite in our office for years. We recently upgraded to a higher package, and I enjoy the ease of use. Carbonite backs up our files in the background and gives me peace of mind, in case of a catastrophic loss of data.

Cons

Can slow down the use of the computer sometimes. Especially if trying to delete a file that is being backed up at the time.

Verified Reviewer Show more details
Overall rating
  • Industry: Government Administration
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source Show more details

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Deletion of backup

Reviewed on 11/5/2022

Pros

I found nothing positive about this software. Software was not as user friendly as the backup company Carbonite bought out. Sorry I kept with it but also shocked to see their deletion policy.

Cons

Carbonite has a 30 day policy to delete all data and is not recoverable if your subscription laps. Unfortunately my computers had to be reimaged due to malware, my credit card was compromised and I was just starting over when I found out Carbonite had deleted my data 5 days before. I had one email that stated my subscription had expired because my Credit card had changed. I didn' see it as I was caught up getting everything back on line. But my real problem with carbonite is this 30 day policy of wiping my backups off the server when you have been a customer for years. I totally was confident my data would be there. About 20 years of data was wiped out .I talked to a manager and she said that it is industry standard practice. I checked with several backup companies and none of them were definitely more reasonable. In most they were still recoverable. I didn't expect this type of service. Things happen unexpectedly and you would like to think the company you trusted your data with would have some archive. computers are being hacked every day and a company that cant hold on to your data during replacements etc is not customer friendly and not standing behind what they promise. By the way this company bought out my past backup company I had for years that definitely did not have a policy like this one. Go look for their policy. You will be frustrated finding it. But its been my pleasure to hear that multiple times as their excuse. I hope [SENSITIVE CONTENT] sees this review

Response from OpenText

Sorry to hear you've had a poor experience - Please reach out to support for assistance: https://www.carbonite.com/contact-us

Lester
Lester Show more details
Overall rating
  • Used Daily for 2+ years
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great online backup service

Reviewed on 13/7/2018

It helps me to sleep at night.

It helps me to sleep at night.

Pros

You can backup your server and desktops using the locally installed software. You have great control over what and when everything is backed up.

Cons

When I needed to do a full server restore, it would have taken days to restore. I contacted Carbonite which sent me a hard drive with our backup on it, which save me many hours.

Ross
Ross Show more details
Overall rating
  • Industry: Biotechnology
  • Used Daily for 2+ years
  • Review Source Show more details

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I use Carbonite to backup my data files.

Reviewed on 2/4/2018

Peace of mind that my data is backed up.

Peace of mind that my data is backed up.

Pros

The fact that Carbonite runs in the background and ensures my files are always backed up is great. Once it is setup, you do not have to do anything with 95% of your data.

Cons

It would be nice to have it automatically backup all file sizes - without going to specific large files to add them.

Carbonite FAQs

Below are some frequently asked questions for Carbonite.

Carbonite offers the following pricing plans:

  • Starting from: US$4.92/month
  • Pricing model: Subscription
  • Free Trial: Available

Carbonite offers Home, Home & Office and Business solutions. The price varies from $59 per computer per yer to $599 per year.

Carbonite has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Carbonite supports the following languages:

Chinese, English

Carbonite supports the following devices:

Android (Mobile)

We do not have any information about what integrations Carbonite has

Carbonite offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for Carbonite.

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