About Carbonite

Carbonite will backup all the data on your computer as long as it’s connected to the internet.

Pricing starting from:

US$4.92/month

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Canada, United States

Supported Languages

Chinese, English

Pricing starting from:

US$4.92/month

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of Carbonite: 15

  • Automatic Backup
  • Backup Scheduling
  • Backup and Recovery
  • Cloud Backup
  • Continuous Backup
  • Data Migration
  • Data Recovery
  • Data Replication
  • Disaster Recovery
  • Encryption
  • Financial Data Protection
  • Incremental Backup
  • Local Server Options
  • Secure Data Storage
  • Web Access / Restoration

Alternatives

Acronis Cyber Backup

4.5
#1 Alternative to Carbonite
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IDrive

4.5
#2 Alternative to Carbonite
IDrive is a cloud backup and storage service with folder sync, bandwidth controls, and file-sharing capability for the...

Backblaze

4.8
#3 Alternative to Carbonite
Backblaze Business Backup is a server backup management software that helps businesses of all sizes backup and restore...

CrashPlan

4.5
#4 Alternative to Carbonite
Code42's CrashPlan for Small Business is a global enterprise SaaS provider of endpoint data protection and security....

Reviews

Overall rating

4.3 /5
(158)
Value for Money
4.1/5
Features
4.2/5
Ease of Use
4.2/5
Customer Support
4.1/5

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Showing 5 reviews of 158
Andrew
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Makes for very easy regualr backups

Reviewed on 10/11/2019

Very good. We trialled a few different options but this was the best one.

Very good. We trialled a few different options but this was the best one.

Pros

Once it is set up properly you don't need to touch it again. If a problem occurs, it gives you a notification and is fixed easy.

Cons

Indicating which files and folders to back up can be a pain. By default, it backs up heaps of things that don't need backing up.

Alternatives Considered

Acronis Cyber Backup

Reasons for Switching to Carbonite

Better pricing and much better support responsiveness.
Sarah
Overall rating
  • Industry: Broadcast Media
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Great for Baking Up Data

Reviewed on 26/12/2021

If Carbonite changed those two factors I mentioned as cons, I would feel way more confident...

If Carbonite changed those two factors I mentioned as cons, I would feel way more confident recommending them to friends because I do like the affordable plan and how easy it is to backup files compared to competitors. And like I mentioned, I also like how they will back up your external hard drive which a competitor I was looking at does not do.

Pros

As a backstory, I was talking to our tech advisor about our need for backing up our data. While I ensure that I back up my data through my external hard drive, I also know that my external hard drive can go kaput as all of them do eventually. So I mentioned to our tech guy that I feel like we need a cloud storage but I wasn't too fond of Dropbox or Google Drive. He had similar sentiments and recommended Carbonite. He said he uses it with a number of clients with good results. So I took the plunge with their Black Friday deal that included backup for my computer and external hardrive.

Pros:

I liked that it backed up all of my data itself and that I didn't have to do it manually. The only thing I need to do manually is for my future data and the process is SUPER simple even for the tech-challenged.

I also liked that there was the mid-tier option (the one I chose) that backs up your external hard drive.

You get unlimited storage for the tier I chose which is not true of Dropbox, OneDrive, GoogleDrive, and others.

Cons

I don't like that I can't easily access my data to see with my own eyes that my data is backed up which is very different than OneDrive, GoogleDrive, and Dropbox that I can pull up at any time my backup files. I can't tell how good Carbonite is at backing up the files until something goes wrong which makes me nervous.

I don't like that if my external hard drive isn't connected for 30 days, the data is wiped out. What if I'm taking a break from my technology and don't have it hooked up? What if I'm using a different computer at the time because my original laptop and backup hard drive are getting repaired? That made me feel uneasy.

Alternatives Considered

Backblaze

Reasons for Choosing Carbonite

The process of backing up data on Internex was very time-consuming and I was having difficulty simply backing up videos (anything beyond PNGs, JPGs, and documents/PDFs).

Reasons for Switching to Carbonite

I chose Carbonite because it was more affordable and I could back up my external hard drive.

Response from OpenText

Thank you so much for leaving us some actionable feedback. Appreciate you taking the time to be thorough and honest with us!

Cody
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Industry standard tool, with good encryption options

Reviewed on 16/9/2022

Pros

Able to encrypt with higher-level encryption keys than alternatives like Backblaze, which was a requirement for the business. Continuous background tool is one of the smoothest-operating I've worked with - files backup on a regular basis without user interaction, and tracks version history for easy rollback for 30 days.

Cons

The online portal is very slow, and doesn't add much value to the tool.

Dustin
Overall rating
  • Industry: Research
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Reliable Software that provides piece of mind

Reviewed on 19/1/2018

I really liked it until they implemented the HUGE price increase. Perhaps it was a problem with...

I really liked it until they implemented the HUGE price increase. Perhaps it was a problem with just that one employee but they definitely need to get better at communicating changes to their customers. I'll be switching to a more cost effective product once our subscription is up.

Pros

Ease of install - It is extremely easy to deploy Carbonite. I have installed it on our Windows 10 workstations as well as our server VMs running Windows Server 2012. Each time the process is quick and simple. I also like the custom updates it provides on backup status. It also lets you customize backup policies for each individual device to optimize utilization.

Cons

They wanted to increase our yearly cost by more than 50% with minimal account upgrades.

Our account was set to renew automatically at this increased price with no warning. An account rep reached out to me a 6-8 weeks ahead of our renewal date but wouldn't respond until we were about 2 weeks out. At that time he informed me our price was going up.

The strange thing was that under billing it still showed the price we had been paying for the past six years, and showed we would be charged the same amount again on our renewal date. If he hadn't mentioned it on the call they would have charged us the new price without informing us until we received the receipt. I really did not like that their system was showing one price but they planned to spring another on us.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

OK backup with significant drawbacks

Reviewed on 11/6/2022

Works OK but is a bit limited, and fairly pricy given what you get.

Works OK but is a bit limited, and fairly pricy given what you get.

Pros

Easy to use, with strong encryption and security.

Cons

Limitations on what types can be updated. Single-device. Limited versioning.

Response from OpenText

Thank you for the feedback and the review!

Showing 5 reviews of 158 Read all reviews

Carbonite FAQs

Below are some frequently asked questions for Carbonite.

Carbonite offers the following pricing plans:

  • Starting from: US$4.92/month
  • Pricing model: Subscription
  • Free Trial: Available

Carbonite offers Home, Home & Office and Business solutions. The price varies from $59 per computer per yer to $599 per year.

Carbonite has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Carbonite supports the following languages:

Chinese, English

Carbonite supports the following devices:

Android (Mobile)

We do not have any information about what integrations Carbonite has

Carbonite offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

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